Customer Reviews of Heritage Honda of Westminster
Review type:
Come purchase your car here!!
Come purchase your car here!!
by Jonesia on 01/04/2025I don't even know where to begin with my experience at Heritage Honda Westminster. The experience from start to finish was absolutely amazing and welcoming. I went to two Honda dealerships before landing here and I wish I started here to… being with. As a female going to a dealership I always get cheated or recieve an bad deal when going alone but everyone here ensured I got the best deal and worked with me! I personally want to thank the manager Robert Lee for working with me and making me feel like a person and not just another sale. I also want to thank the finance manager Jordan, for going over and beyond to ensure I got the best deal and taking the time to explain everything to be on the financial aspect. Lastly, I want to thank my sales associate Eyoungmbi. He was so patient and kind and made sure I got the car I wanted despite any obstacles. I will forever come here for my car services and future car purchases and recommend to whoever reading this do the same! I will forever be grateful for Heritage Honda Westminster!!Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Excellent and enjoyable car buying experience!
by adbox99 on 11/12/2024Excellent and enjoyable car buying experience and a reasonable price. Deejay Barnett was very knowledgeable and easy to work with. She and her team went above and beyond!Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Westminster so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Purchased in one day!
by ElleJ6368 on 07/03/2024Great experience! My salesman Rich P. Was a pleasure to work with. Very personable, knowledgeable, patient and friendly. The whole team made by car buying experience worth the trip to Westminster. The atmosphere at this location was very… supportive and caring. Great customer service from the salesmen to the sales manager Robert and the finance manager Jordan. I will gladly return to Heritage Honda in Westminster! Thanks for everything guys! -LjHi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
GreGG = GREAT GUY
by Kristi on 05/13/2024I recently had the pleasure of working with Gregg Smith at Heritage Honda, and I couldn't be more impressed with his professionalism and expertise. From the moment I walked into the dealership, Gregg went above and beyond to ensure that my… car financing experience was seamless and stress-free. Gregg took the time to carefully explain all of my financing options and patiently answered all of my questions, making sure I felt confident and informed every step of the way. His attention to detail and dedication to providing top-notch customer service truly set him apart. Not only did Gregg help me secure a fantastic financing package for my new car, but he also took the time to explore various options to ensure that I got the best possible deal. His transparency and honesty were greatly appreciated, and I felt like he genuinely had my best interests at heart. Overall, my experience with Gregg Smith at Heritage Honda was exceptional. I highly recommend him to anyone in need of car financing assistance. Gregg's professionalism, knowledge, and commitment to customer satisfaction make him a true asset to the dealership. Thank you, Gregg, for making my car buying experience a positive one!Hi Kristi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Heritage Honda Westminster as your first choice for service!
Seamless
by Kristi on 05/11/2024Chloe Ford sets the gold standard for professionalism and expertise in car sales. Her exceptional knowledge of vehicles, coupled with her warm and genuine demeanor, made my car-buying experience truly enjoyable. Chloe took the time to… understand my needs and preferences, guiding me through every step with patience and clarity. Her dedication to finding the perfect match for her customers is unparalleled. If you're in the market for a new vehicle, I highly recommend seeking out Chloe Ford for an outstanding buying experience.Hi Kristi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Chloe Ford + Heritage Honda = Best car buying experience ever
by Cindy S on 02/18/2024Deer-1, Subaru-0 = Find a new car. We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowing the field each step of the way. Once we'd settled on a… Honda Pilot, we emailed 7 dealerships within about a 2-hour drive in two states for their best offers. Chloe Ford, at Heritage Honda, was, by far, the most responsive, thorough, careful, and transparent salesperson we encountered. Having been burned by a Kia dealership in Harrisonburg, Va. four years ago, I asked a LOT of questions, I questioned fine print, I checked and double-checked everything, I told her exactly what we wanted and what we didn't want. Every day for a solid workweek, Chloe answered multiple emails a day; she was patient, answered each question with friendliness and honesty, and never once tried to slip in some upcharge for random "dealer-installed" wheel locks or appearance packages, or ceramic coating, or anything else we didn't want. She did the extra legwork of getting extended warranty and financing info we wanted from the finance department without hassle or run-around. Heritage Honda's ePrice and processing fees were the lowest of the 7 dealerships we emailed. Sure, we did our part to let them know we were real people and serious about this buy, and they were willing to trust us and give us everything we needed ahead of time to plan for a two-hour drive (each way) and leave the dealership within 2 hours with our new Pilot. Manager Ken and finance guy Lyle were also terrific. What is usually one of the most painful experiences in adulthood was delightfully pleasant (and when you're spending that kinda money, you want to feel good about it afterward). I would absolutely turn to Heritage Honda FIRST next time I'm in the market for a new car.Hi Cindy, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Chloe I’d awesome!
by Tom N on 10/31/2023Honda in Westminster is a great dealership. Chloe F. Is an incredible salesperson! She is caring and concerned about the customers needs. This is the second vehicle I have purchased from Chloe and I highly recommend her if you are looking… for a new Honda. I travel many extra miles, past other dealers, to purchase from Honda In Westminster. Chloe is a big part of why it is worth the drive!Hi Tom, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
“5 stars, highly recommend”
by Parksren on 06/09/2023I recently visited Heritage Honda In Westminster Maryland for the first time! I was able to work with Chloe Ford (digital sales expert). She was an absolute pleasure! Chloe is extremely patient, I never felt pressured to make a decision,… and most importantly, a professional - who knows the car business inside and out. Because if that I did decide on a car to buy. The buying process was only a hand-full of days….from the first day I found the dealership online…to Chloe reaching out to me and lastly to several days later when I made the car purchase. The best part of process was the day of purchase – Chloe literally made me feel like “family” the entire time which only made the buying experience even more enjoyable. She is so kind and caring. I highly recommend you talk to Chloe if you are considering buying a new or previously owned automobile. I would also like to give a shout out to John/sales manager and Warren/finance manager….they about and beyond in their professionalism and help!Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Service!
by Jen on 05/12/2023Such a great experience. I came in just to explore cars and ended up leaving with a brand new CRV 5 days later. I could not have asked for a better sales consultant. Chandra was amazing from day one and helped me throughout the week. She… eased my mind and help me with my purchase. I will definitely continue to be Honda customer for a long time.Hi Jen, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Past due service was very good experience
by Bob DeMont on 04/19/2023My service advisor Skye Macleod was very understanding with my situation. He didn't try and push other services that I didn't request.We appreciate your positive review about your recent experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
6th time is the charm
by Gez on 03/04/2023The salesman Eyo Nkonghoetaka was patient and informative. I was looking for a 2023 Honda Pilot Elite. That was harder to make happen than I expected. It took over 5 weeks for Heritage to obtain the SUV I wanted. I want to thank the… salesman Eyo and sales manager Justin Chenoweth for their hard work and patiently putting up with me. PS..the Pilot is beautiful. I like it.Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Westminster so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Experience!
by Phil Morse on 01/14/2023Chloe Ford is the best! Worked with us to find the car we wanted at the price we could afford. Highly recommend Heritage Honda and Chloe.Hello Phil, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Vacation saved!
by Jamie on 08/16/2022The evening before we are leaving for our beach vacation (an 8 hour drive), my tire goes flat! I arrived about 20 minutes before the service department is going to close. Annie in service is there to help me. Jake comes over to assess… my tire and he finds two objects that have punctured my tire! So a plug may not work. They had the tire in stock that we needed!! Jake came in earlier than his scheduled shift they next morning so we could get on the road for our vacation! I am so thankful that they were there to help and he went above and beyond to get the work done so that we didn’t get in the highway much later than we originally planned. I will definitely be back to have my vehicle serviced her with them! Kudos to Annie and Jake- thanks again!!Hi Jamie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Superb service!
by MP on 06/20/2022My favorite place to take care of my car so far – very comfy waiting area with plenty workspace to land with your laptop and seating for those watching TV. Very courteous and friendly personnel as on the phone, as well as in person. Special… thank you to Malcohm Duncan and technicians for fixing my car and technical advice. Thank you so much, guys!Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Poor Communication and Accountability
by Misha V on 08/01/2021This complaint is focused on poor communication and accountability by the car dealership. I purchased a new Honda civic from this dealership in JAN2021 and had an excellent buying experience but unfortunately things went downhill since… then. I was given temporary license plate tags and as we approached tag expiration date, I reached out to the dealership four times via email, both to the salesperson (John Mohlhenrick) who sold me the vehicle and the general manager (Robert Lee) without any response. Only after calling the dealership to speak with multiple managers was a response eventually provided within several days. I was assured my Mr. Lee internal actions would be taken to prevent recurrence. I recently emailed both Mr. Mohlhenrick and Mr. Lee with another inquiry but have not heard back and it has been over 2 weeks. Due to the poor communication and lack of accountability with consumers who purchase over $21k from a private business, I do not recommend you buy your car from this dealership for the risk that you will also be dismissed once you have made your payment. Hopefully, this serves as a wake-up call to the dealership to take consumer inquiries more seriously and have greater pride in the work that they do. I have submitted a complaint with BBB and look forward to hearing from the dealership.Hi Misha. Thank you for taking the time to review Heritage Honda Westminster. Your feedback is important to us, and we sincerely apologize for the lack of communication and any resulting issues you have experienced with our dealership. This is not our way of doing business at any of our Heritage stores. Our Regional Sales Director, Michael Barnes, has attempted to contact you to immediately address your concerns and provide you with an update on your situation. We recently sent you the UPS receipt confirming your permanent tags were mailed on March 12th. We work hard to maintain a high level of customer satisfaction, including after the sale of the vehicle, and would appreciate the opportunity to further discuss your situation. At your earliest convenience, please contact Michael directly at mbarnes@mileone.com or 410.638.5663 so we can rectify any missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.
Well Spend $2k and it’s not fixed
by Andrew A on 07/09/2021Well the car wouldn’t start after replacing the starter when they returned to me so they took it back and got it started, no problems there since. Also, had the A/C repaired, new condenser, it worked for a week now blowing hot air again.… So that was my experience. We’ve bought two cars there and recommended our in laws to buy there too. That won’t be happening again.Hi Andrew. At Heritage Honda Westminster, we strive to meet then exceed the expectations of all of our customers and sincerely apologize for your less than positive experience. We greatly appreciate you taking the time to speak with our Service Manager, Jim Groth, allowing us to address your concerns and work toward a resolution. As discussed, your vehicle will be brought in for additional service on Friday. In the meantime, if you have any questions please feel free to reach out to Jim directly at jgroth@mileone.com or 410.840.5303 and he will be happy to help. Again, thank you for your time and we look forward to working with you in the future.
Great Service With a Winning Attitude
by sperotti on 06/07/2021Dropped my car off in the morning, got the shuttle home and the service staff explained everything in detail. They made me feel like I was their only customer.Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
No ethics when inventory is low
by bmountcastle on 05/31/2021Our family has purchased several vehicles from this dealership and we were astonished at the poor treatment we received today. We decided on the vehicle we were going to purchase and began the negotiation process. The manager offered us… a price for the vehicle and while we were discussing another sales agent took the keys to "show a buyer a feature." We accepted the offer and our saleswoman went to her manager. She came back and said that offer is no longer available and offered us a mush higher monthly payment and down payment. Clearly they had sold the car to some one else and didn't care that they had offered it to us.Thank you for sharing your feedback about your experience at Heritage Honda Westminster. Your input is very important to us, as we strive to meet then exceed the expectations of all our customers. We greatly value your business over the years and sincerely apologize for any miscommunication or confusion that occurred during your most recent visit. This is not our way of doing business at any of our Heritage stores, and we appreciate you taking the time to speak with our General Manager, Robert Lee, regarding the situation. We were glad to address your concerns and answer your questions about the transaction. As discussed, we would be more than happy to continue working with you to find the perfect vehicle. If you have any further questions, please contact Robert directly at rlee@mileone.com or 443.621.5625 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we hope to work with you in the future.
Curious if the dealer actually satisfied this customer or did the dealer just write some platitudes? The dealer’s comment clearly suggests the dealer actually did nothing
Warranty work completed without questipm
by Nick1 Q 010 on 12/18/2020Warranty work was done to my complete satisfaction inHi, we are glad we could help! We want all our customers to feel this way when leaving our dealership! Drive safe!
Best experience I've had in buying a car ever
by JimmyP on 10/26/2020Jared Wright was excellent! He gave a competive price and he's so nice, funny, honest and remarkably responsive. Never had more fun buying a car. The excellent reviews I read about the dealership and Jared were all true.Jimmy, thank you so much for your feedback! Our team member Jared will be very happy to hear about your kind words and high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Heritage Honda Westminster!
Attentive, easy, very nice
by teresakay on 01/30/2019They really went the extra mile to make sure I was happy and I really appreciate that. Their deal was great, they were very attentive, and they made the process very easy.
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Westminster is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
by Nia Sterling on 01/07/2025