Customer Reviews of Heritage Honda of Westminster
Review type:
Come purchase your car here!!
Rear disc brake job - Tom H. Service Manager
by GottaHonda on 12/02/2013updated 04/24/2025I ended up needing a full brake job on the rear of my CR-V. The rear pads had worn to the bone well ahead of the front pads, which are apparently thicker than those in the back. Tom explained how these "new" brake systems work and later… showed me the condition of the worn out parts. He automatically applied the current brake job discount and the vehicle rolled out in good shape again. Thanks Tom.Trustworthy
by Kvinje1 on 11/13/2012updated 04/24/2025After doing my research and visiting dealers for a new car, Heritage Honda of Westminster made me feel the most secure with my choice. With my purchase being a must and not a choice, due to an accident, John M. made my experience a pleasure… and stress-free. He was honest and willing to work with me. I had test drove a civic a few days previous with another dealership, and didn't learn near as much about the car as I did with John. He gave clear descriptions about every button and light in the new car and was willing to answer any of my questions. This is my second car and my second Honda, and there is no doubt I'll be back to Heritage Honda of Westminster.Greetings Kvinje1! Thank you for stopping by Heritage Honda of Westminster. We appreciate your caring review and will be sure to share your encouraging thoughts with John M. and the team! [HTML removed]
Great Place - No Hassell
by shirley23 on 02/25/2013updated 04/24/2025This is the second auto that I purchased from John M. over the last three years. I would highly recomend John and Westminister Heritage. I just told them what I wanted and the price was negotiable. They provided everything that I wanted at… the right price. Thanks John M.!Thank you for your heartfelt response Shirley23. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that John M. lead you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Honda of Westminster. Thank you again Shirley23 and have a great day! [HTML removed]
Great Sales
by spackler74 on 09/06/2013updated 04/24/2025Wonderful experienceExcellent No Hassle Sales Service
by apatel1 on 12/09/2013updated 04/24/2025We recently Purchased Honda CRV. Joe S. helped us with the sales. They honored an internet price and even gave us additional discount. Did not tried to sale anything we did not want. Everything went smooth. A. Patel Will recommend to… family and friends.Excellent service
by larry229 on 04/09/2014updated 04/24/2025Recently had my wife's 2012 CRV in for service. Always a positive experience. Courteous, reliable and reasonably priced.Getting It Done
by hondasteve1 on 05/19/2014updated 04/24/2025I came simply to look and left with a new Accord. Timothy couldnt have been more helpful, working effortlessy on my behalf to get the deal done. It came in exactly where it needed to be. I happily left in my new vehicle.Compliment from Kurt Hider
by kurt22 on 05/23/2013updated 04/24/2025I just purchased a new Honda Accord from Robert M. This is the fourth vehicle, in 5 years, that I have purchased from Rob and this dealership. The reason is simple: GREAT people, GREAT service, HONEST and totally PROFESSIONAL! I have… mentioned Rob's name. He's the person to see when you buy your new automobile. I can't say enough good about working with Rob. That leads me to Steve R. the Sales Manager. Naturally, Steve is a part of any decision when an automobile is purchased. Steve, like Rob, has been with Westminster Honda for years. Once again, it was my pleasure to work with Steve. He is very fair and strives to make one feel comfortable. Further, he provides the best deal possible in his attempt to make all customers a part of the Westminster Honda family. And, trust me, it becomes a family once you purchase a vehicle. I also spoke with Robert L., the General Manager. I've known Rob for years from his community outreach, here in Westminster. Rob, as well as the other two gentlemen, is a true, class act. I told Rob that he truly has the 'dream team' at this dealership. For years service was lacking at this dealership, but, with the hiring of Jim G. (Service Manager), both parts of this business are outstanding! My personal thanks to my extended family at Westminster Honda. Truly a great group of people. After all, it is the 'Dream Team.'Thank you for your heartfelt response Kurt! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Jim, Rob L., Steve, and Rob M. lead you to your fourth new vehicle, and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at Heritage Honda of Westminster. Thank you again Kurt and have a great day! [HTML removed]
Honest, reliable service
by georges7 on 10/21/2013updated 04/24/2025We would like to thank Tom H. for the outstanding service and attention to detail that he has always given us. He has kept our 2004 Honda Odyssey in great shape for a number of years. He and the service team diagnosed and fixed a recent… suspension problem with consummate professionalism. Honda service was a big factor in our decision to buy a new Honda Pilot.Exceptional Experience!
by Matt on 02/02/2014updated 04/24/2025Any dealership can sell you a car with mechanization. The customer becomes relegated to an inquiry and the answer becomes an unwavering boxed response to simply remove inventory from the lot. It is easy to see the buyer as a means to an end… and even worse, to objectify and minimize their individuality. There is a goal to achieve the sale, but no heart to earn it. Heritage Honda of Westminster is not just any dealership. Like a family, they welcome you inside where you are introduced to a community of enthusiastic advisors. Through their shared ownership experiences and resources, the customer is acknowledged first as a respected peer, and then grows into a valued friend. Purchasing a new vehicle can be as much a personal economic challenge as it is a psychological trial. We are emotional beings who, on a primal level, explore and travel. As we move with our inanimate vehicles, we treat them as companions that share in the same experiences both on and off the road. Our cars are a symbol of personal responsibility with the reward being intimate freedom. No one understands and embraces this concept at Heritage better, in my experience, than Rob Mason. His professionalism, courtesy, warmth and sincerity extended to my entire family from the minute we arrived. To him, I wasnt walking into a dealership; I was entering a center of learning. His goal was to reacquaint me with the make and model I had adored for over ten years by allowing me to test drive the latest product, educate me on its technological and engineering improvements with his knowledge, and then secure the exact vehicle I desired by utilizing his resources. One such indispensable resource at Heritage Honda is Steve Rubin. Sales managers can make the lethal mistake of hiding in their tower. Lethal because it kills an opportunity to establish and strengthen a clients relationship with the sales department. Steve openly challenges this paradigm. When I met him face to face during the buying process, there was no feeling of inferior bargaining power or submission to an ultimate figure (numerically or physically). Steve encouraged an open dialogue, listened to my wants and expectations, then proposed a fair compromise-- not as a sign of weakness, but as the beginning of trust. Ever respectful of my time, Rob and Steve consolidated paperwork and introduced me to the Business Manager, Jim Garrett. A consummate professional, Jim deftly procured the necessary forms for tag and title and helped to guide my decision-making process on the right service plan for my new vehicle. He, like the rest of the Heritage Honda team, recognized that maintenance is an integral part of ownership. Customer satisfaction may often be aided by the anticipation of new car ownership, thus creating a temporary optimism. A dealership can often make the mistake of maintaining the customer only through that excitement, just to make the sale. It takes a sales department that is confident in its services and committed to consistent quality to forge a relationship with the customer that extends beyond the sales lot. Shortly after buying the Civic, my family, so impressed with my experience at Heritage, decided on adding a new Honda CRV to our home. Before we could purchase it, however, funds had to be transferred which would take several days to complete. Additionally, the weather forecast was calling for heavy snow and treacherous driving conditions that week. In an act of genuine concern for my mothers safety, Steve Rubin informed her by phone that she could take the car home early, before the snow hit, in case she had to make it into work during the storm. This was an example of service that went above and beyond the sale. A customers well-being was more important than--not conditional uponpayment. Heritage Honda treated my family as their own. Thank you. MattWorth the drive!
by chadmsmith9 on 02/02/2014updated 04/24/2025My wife and I recently purchased a civic at Heritage. From the first phone conversation I had with Adam B.until purchasing the car, he was beyond friendly and professional. He understood our needs and made sure we got what we wanted, and… wasnt pushy at all. His efforts made the entire process simple and enjoyable. It was well worth the hour plus drive from our home in Pennsylvania. We are very happy with the overall experience and love our new car. We will certainly be back for our future car purchases.Good morning Chad. Heritage Honda of Westminster is delighted to hear that your car buying experience was a memorable one! We are also pleased that Adam was able to assist you with your new Civic purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Tom, Craig and Jim
by Kurt on 02/04/2014updated 04/24/2025On 2/1/14, I called Tom to ask for assistance with a bad battery. I had no appointment but Tom told me to bring my car right in. Weather wise, this was a very bad day so I was very happy to receive such prompt service. Tom and Craig noted… that I needed new pads and rotors as well as a battery so I had all the work done at the same time. My car was ready by noon, when the shuttle (Doug) picked me up. I'm very happy that the technicians and mechanics are so thorough! With 5 cars from this dealership, it is difficult to keep up with the cost of servicing but between Tom and Jim, they do the best pricing they are able to. And I greatly appreciate that!! Once again, my hat is off to the Service Department at Mile One Westminster. Thanks everyone!!Trans/Fluid Exchange
by GaryMichael on 02/25/2014updated 04/24/2025Fantastic service/great pricing/work completed even before time estimate given.... special kudos to Tom & staff for job well doneHi GaryMichael. We are glad to hear that you were happy with Tom's service - that kind of feedback can go a long way. Heritage Honda of Westminster appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Heritage Honda of Westminster. [HTML removed]
Great Experience!
by EmilyB1 on 12/30/2012updated 04/24/2025After not having a car for over four years, I was nervous about used car shopping. I was living in the DC area at the time, but actually came up to Heritage Honda in Westminster because I heard such good things. Duffy Z. was my salesman… and he was the best! He listened to all of my questions and accurately answered them, addressed any concerns I had, and even followed up with me after the sale to see how things were going. I left Heritage Honda Westminster with a great (new to me) car and a great feeling (which I understand is rare in car buying). All in all, a great experience and I will definitely be back the next time I need a car!Pilot
by rob258 on 01/08/2014updated 04/24/2025Very good sales experience . No pressureHeritage Honda Westminster is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new vehicle. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
Heritage Honda Of Westminster
by RuthieR on 11/29/2012updated 04/24/2025I walked into Heritage Honda of Westminster to see what they had in vans. Agata was the first person I saw and whom I purchased my van from. Agata was very friendly and knowledgeable on the features of the Odyssey and has been a big help in… showing me how they work. The paperwork was a breeze and I had something fixed on my car while I was there too since I was giving my old car to my daughter. Everyone I talked to was very nice and helpful.Greetings RuthieR! Thank you for stopping by Heritage Honda of Westminster. We appreciate your caring review and will be sure to share your encouraging thoughts with Agata and the team! [HTML removed]
Best Service in Town
by marieziemski on 02/07/2014updated 04/24/2025Tom was my contact at Heritage and he could not have been more accommodating. I drop the car off on Friday. The shuttle took me home Friday and picked me up on Saturday. I had a concern about the transmission and muffle. Both turned out to… be non issues. Turned out the issue was a simple missing clamp. Nice to know that my 2006 CRV is in great shape thanks to the service at Heritage.Good morning Marie! Thank you so much for your kind comments. Heritage Honda of Westminster is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review.
Service Reiview
by JOHNK1942 on 03/05/2014updated 04/24/2025Tom, in service,was very informative .He explained the service my vehicle needed. I was very pleased with the outcome. Thank You! John KristianGood afternoon JOHNK1942. In response to your review, I want to take the time to thank you for praising Heritage Honda of Westminster. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to Like us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again JOHNK1942 and be sure to stop by soon! [HTML removed]
Excellent Service, Again!
by CatskillMan52 on 01/02/2014updated 04/24/2025My wife and I both own Hondas; she has a 2011 CRV (she also previously owned a 2005 Element) and I drive a 2013 Pilot. Over the years, we've have all of our services performed here in Westminster and the service is always top-notch. We… generally deal with Tom in the Service Dept. and he is great to work with. I recently had a braking problem, diagnosed and repaired on my Pilot within a few hours time and the price was very reasonable. I am completely happy with my experience at Heritage Honda of Westminster.Greetings CatskillMan52! Thank you for stopping by Heritage Honda of Westminster. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please Like us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!
It keeps going and going
by bradg1 on 05/21/2014updated 04/24/2025209,000 on my Honda accord 2004 and it keeps going thanks to Heritage Honda. They do a great job and are very honest.very satisfied with this Honda dealership's overall Service
by MrSteveK on 05/15/2014updated 04/24/2025My wife and I have always been treated very well and respectful at Heritage Honda in Westminster. The services always done within the estimated time. The cost of service is pretty reasonable. I would like to recognize Tom H at Service… department. My wife and I have been going to Tom for all of our Honda vehicles' maintenance services for years. He has always been very helpful and accomendating to our busy schedule. He has taken really good care of our cars needs and maintenance services. Thank you, Tom! I highly recommend this dealership for everyone that's looking for getting a Honda vehicle or just getting services. ~ Steve K.
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Westminster is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
by Nia Sterling on 01/07/2025