Colonial Chevrolet
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Customer Reviews of Colonial Chevrolet
Review type:
Gets it done for you
by Cmj on 03/26/2025
updated 04/02/2025
Friendly employees and everyone works hard to get the best deal for you for the car you want.
62 reviews
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coach ed
by Edward_T14 on 04/07/2017updated 04/18/2017Efficient, was in and out in a timely manner. Friendly staff. I like the ability to schedule my appointment online, very helpful with busy schedules.Highly Disappointed
by Glynisb2000 on 03/12/2017So, I very rarely write reviews and when I do it's to praise a business for great work however I could not, not report my experience as I do not want the same thing to happen to someone else. Let me start my saying that the interest rep… and the sales rep were GREAT! What pissed me off was the finance guy Michael's pushy attitude. His insistence of all the WORK he did, his annoyance with my hesitation, complete ignorance of my other preference to the Cruze which was verbally expressed to him the night before which he completed ignored, repeatedly telling me about the crappy deal I got on my current car and assuming that I rolled over negative equity to get my current car, which I did not. In addition to assuming I current pay over $500+ in a car note which I do not (I pay $315). In addition to his multiple reminders about how my car is so unsafe and the Malibu was a better safety car. Note my car is a Chevy sonic, I was at a Chevy dealership how can you say that a car that you sell (cause they have 2014 models -the same year as mine- on their inventory list on their website) is unsafe. Who does that. He told me the bottom line that THEY wanted to sell me a car and I wanted to buy one, and yes that's true but I should buy the one of my choice and not the one he tired to BULLY me into. Also, he continue to say that I must not have been serious about buying a car, simply because insisted on thinking the deal over and talking it over with friends. So when I insisted on leaving and thinking the deal over he stated that they are interested in selling me a car and what had to happen for them to do that. He asked if I wanted to drive the Cruze (the car I was interested in), but in the same breathe said that he wouldn't be able to get me such a great deal and the value isn't as great as the Malibu. When I said no then he left to talk to the store manager then he came back and offered to show me a Equinox. Now this too was white and I later found out it was the only one. It was a 2016 car that they used as a customer curtesy car. The car was not clean and definitely looked used. I was almost insulted by this. Why would I go to a name brand auto dealership and purchase a used, dirty vehicle for over $20,000 ? He also insisted that if I didn't sign today that he wasn't sure he could get me the deal again. I'm like yeah, ok. Well I'm willing to take the risk. I was so turned off. Pisses off really. Here I was looking for a new car and was completely treated like rudely because he wanted to earn his commission which was VERY OBVIOUS! I will NEVER step foot in that place again. The sales rep was great and really tired to smooth things over but after being insulted multiple times by the finance guy I completely don't want to give the company my business. If they are comfortable with putting someone like that in the finance department where that individual would have to work closely with customers and he has not concept of what good customer service is, then they don't deserve business.On behalf of everyone at Colonial Chevrolet, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to speak with you about your concerns. Please contact me at your earliest convenience. Sincerely, John Woodland, GM (978) 263-1000
Happy Tam
by HappyTam on 11/30/2016I do not buy many cars, however, the experience here was great! No pressure, a friendly and helpful Joe was my salesperson and was thorough with all new buttons and gizmos on my new Chevy Malibu. I am a happy new 2016 Chevy Malibu owner.… Thank you to the whole team!Great experience
by Tbolt543 on 08/30/2016We went in to look at pre-owned trucks and was told about special discounts that could get me a new Truck. I never thought I would be able to afford a new Silverado. I love my new ride. I thank you Jim, John and Mike. I will highly… recommendsuccessful service
by silverado29 on 07/31/2016Routine, service on my Silverado, oil changed, tires rotated and they identified and resolved a recall on the spotBest car buying experience
by hondadude5 on 07/20/2016This is my second vehicle I have purchased from colonial Chevy in acton and I am very satisfied and appreciative and thankful for the amazing sales person I had Jim Keefe and the sales manager and general manager didn't stop helping me… through the entire process. They helped me look for 3-4 months until I found the vehicle I was happy with and that I could afford. Thank you for everything Mike spark and John woodland. Mike I couldnt have done it without you. Thanks again for everything. I appreciate your flexibility Mike and John you two have gone above and beyond and I couldn't be more pleased to have given my business to an awesome dealership.Great dealer
by happybuyer87 on 06/29/2016No pushy at all. They were truthful and straightforward to work with. Very responsive and timely.Sales and Service
by jbeasley3 on 04/30/2016Long time customer, just in for recent routine service. The appointment was prompt and I always feel well taken care of. While waiting for my 2015 Malibu to be serviced I was able to talk with Jim in sales who took the time to go over the… new 2016 Malibu. I am seriously thinking about an upgrade now and will be sure to let you know when it is decision making time.Warranty Work on 2014 Volt
by JC_Ayer on 04/09/2016As smooth as could be. I first contacted OnStar for a diagnostic when the 'check engine' light came on in the dashboard. They indicated a service visit would be necessary although the car was still drivable. OnStar called my preferred… service center (Colonial Chevrolet in Acton, MA) and left the call once Colonial was on the line. I was able to make an appointment for the next day which was my preference. Dropped the car off. All work was covered under the 3/36 bumper-to-bumper warranty. Got a call in the afternoon that the car was ready. Picked it up on my way home from work. The battery was fully charged (2014 Volt) and ready to go! The problem was resolved (charge port replaced) and the check engine light was off. This was the first service performed on this vehicle apart from regular maintenance (tire rotation and oil change). Very satisfied.Matched and beat the other guy
by manny7558 on 02/03/2016I had dealt with Colonial Chevrolet before. This time I got a quote from an alternate larger dealer which included a very large rebate for leasing and presented it to Colonial on the last day of January. The manager turned white when he… saw the quote, but decided to take it. All went smoothly, and I was very satisfied. Everything was professionally done.Outstanding!!
by LeahN_8 on 12/25/2015updated 01/12/2016Always great service! I got right in for my appointment the same day I called. Service department is always quick, friendly, and willing to answer any questions. Car was clean and looked like they never worked on it. Worth the 25 mile drive… when I could go right down the street. Always a great experience!General feedback on my service from 12/16/15
by HKruk08 on 12/17/2015updated 01/08/2016Everyone was very nice at this location and helped me out a lot. My service with getting an oil change was fast and my wait was what the gentlemen told me. Prior to my oil change I had to stop at the body shop to get an estimate on some… repairs for my car to fax over to the insurance company and they were very helpful in there as well. I was in and out with the estimate within 15 minutes. I look forward to seeing you guys soon on the repairs for my car. Everyone at the Chevy dealers are great and really make you feel like family. GO CHEVY!Saved Hundreds $$$$$$$$$$$$$
by Jerry_NH on 12/31/2015I had to replace an expired lease vehicle and I shopped many brands and dealerships and Colonial's deal beat all the others by hundreds of dollars. I live in NH and I initially spoke to Mike Sparks by phone and he answered all my questions… about my leasing options, sales tax exemption and delivery procedures. Mike then assigned Sales Associate Jim McLaughlin to finalize the transaction. Jim greeted us at the door when we arrived several days later and finalized the sale. Jim arranged for a 'loaner' vehicle for us to take back to NH until our new vehicle was delivered to our NH town office for registration. The driver who delivered our vehicle was very knowledgeable in the registration process and affixed our new plates for me and answered any remaining questions I had. From my initial call, to finalizing the sale, to vehicle delivery the entire process was handled in a very professional manner. I would not hesitate purchasing another vehicle from this Colonial dealership and would highly recommend it to anyone.Wonderful
by EmmaleeD22 on 12/03/2015updated 12/16/2015Happy I was able to drop my car off the night before. Appreciated the service staff listening to our concerns and issues and finding-fixing the issue in a timely manner while getting my oil changed.My new truck
by Rbowen1960 on 12/09/2015It was all done via phone and emails and the sales team new where I had to be for it to happen and they put trust in my word for trade in etc and they was not let down.Highly recommend for vehicle purchase
by ddmj1998 on 11/29/2015My experience at Colonial Chevrolet was great. I did not feel pressured at all,customer service was outstanding. My salesman Joe Pellegrini was great, he was not pushy at all and got me to the price wanted to be without hassle.Recent service
by Wilmresident on 11/14/2015The service was amazing. They always finish within the time frame I request and I couldn't be happier. I will never go anywhere else for service!Silverado repair
by doctorell on 10/18/2015updated 11/13/2015Everything went smoothly. The AC repair earlier this year was fixed and should work properly ( I wish it was warm enough to actually test it. The labor charges for the manifold repair seemed high. Service reps very friendly.People that care about doing a good job
by Jenn1981 on 10/07/2015updated 11/09/2015Everyone in the service department went above and beyond to be helpful, and you could tell they weren't just doing it because it's their job--they are genuinely kind, competent professionals. I feel like my car (and therefore my family) is… in good hands.oil change review
by Jillmae1 on 08/27/2015updated 10/26/2015I don't remember the man's name, but the service guy I dealt with was so nice! And I really appreciated him making sure we were in and out as quick as possible (since I had 3 kids in tow)Hazel Impala
by 19Retsel34 on 10/22/2015Nice people, good service. My only suggestion is to remove the plastic rug protection mat after parking the car outside for pickup by owner.
About our dealership
Thank you for this awesome review, Edward! We are happy to hear that you were pleased with the service you received from our staff. If there is anything more that we can do please come back and see us again. Best, John Woodland, GM (978) 263-1000
by dealerreply on 04/18/2017