Customer Reviews of Sarat Ford Lincoln
Review type:
Wonderful Experience!
great
by Bettlee on 02/26/2025as usual great friendly jobHi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
VIP Service
by WillDesr on 02/13/2025Recently had my transmission fluid and filter changed. Sarat picked up my vehicle on time and returned it to me within a few hours. I have used Sarat Ford for servicing my vehicle since it was new back in 2016. Vehicle still running like… new thanks to Sarat .Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Owner
by Poofkie25 on 01/29/2025I brought my Lincoln navigator to Sarat Ford for warranty work car wasn’t shifting correctly. Sarat Ford got me right in had a loaner car waiting for me. Addressed all of my concerns. My car runs fantastic now Sarat Ford is my dealer that I… choose to go to for all of my Ford and Lincoln repairs.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Karen k on 12/30/2024updated 01/06/2025Took two hours for The Works. Usually can get done in 1 hour. Were told when appt was made and upon arrival we would be waiting. Asked for my husbands name, called for Karen. I wasn’t there. Asked a car starter question, had to ask it… twice. Not the greatest customer service experience. Never apologized for the long period of time. My husband arrived on time.Wonderful Experience!
by Kerstin on 12/11/2024This was by far the best and easiest buying experience I have ever had. Sarat Lincoln is laid back and very helpful. No pressure and had just what I wanted in stock. Dave the financer was a true delight to work with and John my sales… gentleman was patient and very knowledgeable with all my many questions, a true asset to the Lincoln brand. This is my new go to car dealership! Highly recommend to family and friends.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Vehicles
by Debbie2 on 12/03/2024updated 12/11/2024Bought 2 vehicles at sarat Ford. Salesman nick moccio was the best. Friendly and knowledgeable.Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Satisfied
by Big mike on 11/27/2024updated 12/04/2024Love the Sarat ford family, always polite and friendly.Hi, we are happy we could make your experience a positive one! We look forward to your next visit! Take care!
Service on 2019 Lincoln Nautilus
by Gardengirl on 10/31/2024Jordan , my service adviser was fabulous, he kept me informed during the service .Hi, our Staff is dedicated to providing all our guests with customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mrs
by Beach girl on 10/03/2024Prompt and job well done. Saves so much time with the mobile serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
#2 mkd
by Tommy’mks#2 on 09/24/2024Superb experience. They are the most helpful salesforce I have ever dealt with.Tommy, thanks for the great star-rating! We hope to be of service to you again! Take care!
Lincoln Service
by AnnMarie on 08/05/2024Asked for 50,000 mile service check not done, asked for clicking noise to be checked told it was my rotors they were rotting but breaks were fine (8 months ago they told me breaks were almost gone guess that wasn't true) asked for back… latch to be checked since it would not open most of the time they said working but would replace for 500. I asked about my warranty coverage told no then I asked him to recheck and low and behold it was covered. Also asked for them to check my wipers since they come on by themselves, didn't check. I had to keep calling cause I was not informed about status. Then I was asked to pay 100 for deductible on warranty work. Never got a receipt for my payment and the paperwork said I paid 25.00. Did I get ripped off for 75.00????? This is the 2nd bad experience. My husband was done after the first. Will never go there again. Also when I was looking for this vehicle I did plan to buy at dealership and when I went to look and wanted to test drive the vehicle the Lincoln sales rep told me to come back with my husband then I could test drive. Needless to say it was my car not my husbands, when I got home and told my husband he replied F them and we went to another dealer and bought the car.Hello Annmarie, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (413) 786-0430 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Best dealer ever and Nick will find what you’re looking for. Talk to nick
by Caelosg on 07/21/2024Nick found what we wanted. Talk to nickHello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service advisor is Top Notch
by Ms.Boggs on 07/22/202450000 mileage serviceHi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Great service!
by Kmw2024 on 07/11/2024Always clean and professional. On time!Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Sarat Ford Lincoln Setvice Department
by Kitkat@ on 06/11/2024The staff at Sarat Ford Lincoln in the service department are a pleasure to do business with.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
CAR SERVICE
by ANTHONY WONG on 05/28/2024EXCELLENTHi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sarat ford review
by Bigbenny on 04/25/2024Very pleasant,answered every question I asked and the biggest plus no pressure put on me to buy salesman was very easy to deal withHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Executive Director
by KevinRamsdel on 02/15/2024Fantastic! Chick in and out. They even delivered.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Mrs. Susan Lussier
by Susan L. on 01/24/2024It’s always such a pleasure doing business with Sarat.Hello Susan, thank you for leaving such a great review and high star rating. Safe travels!
Routine Service Visit
by Mtandtherv on 11/20/2023Service was performed as expected, on time and was kept informed throughout the process. Everyone was very pleasant.Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
A funny thing happened on the way to the dealership
by Happy client on 11/19/2023We have just bought a 2023 aviator hybrid from Sarat and had a salesman John Day who had to scramble successfully as we went from one vehicle to another. We both love it. I was going to purchase a cx90 had put a down payment when my wife… said call John and see what he has. Long story short we bought a second hybrid aviator. Could not have asked for a better salesman and dealership plus the cars are wonderful Lincoln has done an excellent job with their luxury modelsHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Ford F-350 Super Duty
Lincoln Nautilus
Ford Transit Cargo Van
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Paige Mason on 12/13/2024