Customer Reviews of Sarat Ford Lincoln
Review type:
Wonderful Experience!
by Kerstin on 12/11/2024
This was by far the best and easiest buying experience I have ever had. Sarat Lincoln is laid back and very helpful. No pressure and had just what I wanted in stock. Dave the financer was a true delight to work with and John my sales… gentleman was patient and very knowledgeable with all my many questions, a true asset to the Lincoln brand. This is my new go to car dealership! Highly recommend to family and friends.
194 reviews
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Basic Oil Change - The Works
by Mark0721 on 10/26/2015I always get great service ,,right from the Customer service people to the Mechanics been going there to Sarat ford since 2005 ,, Thanks MarkOil change
by mustang73gt on 10/25/2015Oil change, and maintenance . Quick service and professional.Satisfied Explorer
by fordex2013 on 10/24/2015All work performed as requestedI'll be back
by Trewbill on 10/26/2015I met Jack and Jeff and found them to both be very down to earth guys with good senses of humor. I had a very good experience and look forward to seeing them again when I need another car.2016 Ford Escape
by Notrecat on 10/18/2015Sarat Ford's personnel are professional and courteous. They make the car buying process painless and efficient. I have purchased 5 brand new cars there in the last 5 years for personal use not commercial use.Service Appointment
by Ryan1992 on 10/09/2015Work was done in promised time. Staff was very personable.gas tank
by dpdef620 on 10/08/2015I was not notified that I would have t leave my car but you did get me home and back again 2 days later in time to make my next appt. Gas tank was replaced but there is still a problem with the gas gauge. After driving 140 miles and using… less than 4 gal. of gas tank registers 5./8 full. Will be in for a recall soon to check on this itemGreat sales experience
by Tazman20 on 10/09/2015This is the second vehicles that we have purchased from Sarat ford. We purchased both through Steve phaneuf and he has been excellent to work with. Our most recent purchase was a 2015 f-150 xlt and we absolutely love this truck.Cabin filter change
by OGLADIH on 09/28/2015I think that 79 dollars for an air cabin filter change is a bit excessive considering it just sits by the glove compartment and that air filters are relatively cheap.New truck buying experience!
by ddspfldma on 09/24/2015Ford F150XL SuperCab. Service was excellent. Everyone there made the experience enjoyable. Staff was responsive to our questions and took the time to explain the financing aspect of buying a new vehicle.The Works
by arch1thous on 09/24/20152011 F-150 had oil change and tire rotation done, service dept had upgraded me to "the works" package to get more bang for the buck, I got more services done and came out spending less than if I had only done the oil change and tire… rotation. I was in and out the door in about an hour, they didn't drag their feetExpedition EL
by rogirard on 09/20/2015In the end this dealership did everything they promised and have been extremely pleased with vehicle which we have had now 11 months. My only complaint would have been the time frame the vehicle was tied up to make everything right. I would… give them 4-1/2 stars out of 5.We currently have another vehicle on order with them now expecting delivery any day now. Thanks Sarat FordBuying of 2015 Ford F150 XLT
by Ford2015F150 on 09/17/2015We are very pleased with the service we received fro the Salesman John Cassity to the finance manager Dave who made our experience at Sarat Ford most pleasant.First service call
by M295790 on 09/17/2015Completed required work within one hour.good cutomer service
by 72myford69 on 09/13/2015we are extremely satisfied with the service at sarat Ford regarding the service on our ford escape.I give the service advisor Tricia Courchesne an A for the excellent service she gave us she deserves to be recognized for a job well… done.Thank you Tricia.Service completed
by Agawam82 on 08/31/2015Had my Ford Focus serviced and Nicole was a big help with all the questions I had.Amazing service
by Mikkipark on 08/29/2015Nicole and the staff at Sarat made this experience painless and worth the trip to the dealership.Service experience on recall
by Lizzie12345 on 08/25/2015Work completed on time and as promised.Great customer service
by Ajsmyrski on 08/23/2015I came in for an inspection, the first day the machine was down so I can back the next day and left my vehicle with you. The entire experience was stress free and enjoyable start to finish because of your associate Nick. He was very helpful… and very kind. I've been to your service center twice and he has been the only polite one there that genuinely seems to enjoy his job and helping people.2010 Taurus
by mot854030 on 08/18/2015Great service. Work performed better than expectedOn time, as scheduled
by jkoski12 on 08/17/2015Quick in and out while we waited for the works package to be completed. Scheduled the appointment for 10:00. Was back on the road at 11. Nice.
Ford F-350 Super Duty
Lincoln Nautilus
Ford Transit Cargo Van
About our dealership
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Paige Mason on 12/13/2024