Herb Chambers Toyota of Auburn
Customer Reviews of Herb Chambers Toyota of Auburn
Review type:
Marque was the best sales person I have ever dealt with
Great communication and service!
by KA on 04/09/2025Great communication and service throughout the process. Alyssa was not only prompt but honest and respectful. She made the process very simple from start to finish!We're delighted to hear that Alyssa provided excellent communication and service at Herb Chambers Toyota of Auburn. It's wonderful to know the process was smooth from start to finish. Thank you for sharing your experience!
Service
by Joe M on 04/09/2025FriendlyThank you for visiting Herb Chambers Toyota of Auburn, Joe! We hope to see you again next time!
Marque was the best sales person I have ever dealt with
by Ed on 04/08/2025Marque was so easy to deal with held my car for 5 weeks while I was out of the country.Thank you for the fantastic feedback, Ed - we'll be sure to let Marque know how much you appreciate his assistance! Take care and please don't hesitate to reach out if our Herb Chambers Toyota of Auburn team can be of service again in the future!
Wasted of time
by Rob bon on 03/28/2025Traveled 1/2 hr to have two recalls on vehicle. Dealership scheduled appt for known recall. After 3 hours of waiting I was advised one of the recalls was completed, the second one was unable to be complete the job due to no parts. They… scheduled appt. Returned a second time and was told they could not complete recall as required.Rob, I'm sorry to hear about the inconvenience you faced with your recall appointments. We strive for efficient service and it's disappointing that we fell short here. Please reach out so we can address this issue directly and find a resolution for you. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
The salesman was not the “typical” salesman, a real gentleman
by Mark Crocker on 03/25/2025Marque was professional and courteous, I told him what I wanted and he never tried to urge me other options for an upgrade, he did show me options and that is his job. The one thing I didn’t like was that the finance team was trying to sell… me extended warranty options and that’s when I felt pressured.Hi Mark! Thank you for sharing your experience with us at Herb Chambers Toyota of Auburn. We're glad to hear Marque provided professional service and respected your preferences. We appreciate the feedback about the finance team and will use it to improve our process moving forward!
Great customer service
by BMS on 03/25/2025It was a great relaxing experience. Staff was helpful and friendly.Hi BMS! We appreciate your shoutout to our team at Herb Chambers Toyota of Auburn! We'll see you next time!
Great service
by Al Peshler on 03/21/2025My experience withJuljan was terrific. He was very professional, knowledgeable and very friendly and positive. I love going to Aurburn for my service, and Juljan is one of the main reasons.Hi Al! We're delighted to hear that Juljan made your experience at Herb Chambers Toyota of Auburn so positive! Thank you for sharing this feedback and for choosing us for your service needs.
Quick and Easy Purchase!
by CB on 03/20/2025I had researched the car I wanted to purchase and what the payments and finances would look like. I had been recommended to this dealership by friends and family. I arrived on a Saturday afternoon for a test drive and met with a sales… person after to discuss a possible purchase. They found a car that matched my wants and we discussed what the payments/term would look like. I was pleased with the numbers presented and then met with a sales manager to discuss any coverages and finalizing monthly payments. We negotiated a price that included the coverages I desired and I went on to finalize the financing and sign paperwork. In total it took about 3 hours for me to test drive and purchase the vehicle. It arrived later that week exactly how I had ordered it and the sales man kept me updated throughout. It was a no pressure, no hassle process and I would recommend this dealership to others for a pleasant experience in a sometimes overwhelming process.Thank you for sharing your experience with Herb Chambers Toyota of Auburn! We're delighted to hear that our team made the car-buying process smooth and hassle-free. It's great to know everything went as planned, from test drive to delivery. We appreciate your recommendation and hope you're enjoying your new vehicle!
Service @herb chamber Toyota of Auburn
by vtmerk on 02/13/2025Very honest ppl to do businessThis is great to hear! Thank you for choosing Herb Chambers Toyota of Auburn!
Fast and efficient. Comfortable waiting area.
by Husband on 02/09/2025Excellent customer service!Hi! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers Toyota of Auburn! We'll see you next time!
Great service by Juljan
by Maria Kattner on 01/24/2025updated 01/31/2025Always brought my car here for maintenance because of good customer service I always experience with Juljan. He is thorough and transparent with transactions and customer service oriented.Maria, thank you for your kind words about Juljan and the team at Herb Chambers Toyota of Auburn! We're delighted to hear that you've consistently experienced great customer service with us.
Raving about my Rav4Prime service
by C Som on 01/29/2025I always enjoy my visits to Toyota of Auburn. The service is excellent, courteous, and efficient.Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Toyota of Auburn Team
Great service!
by Defrim on 01/10/2025I recently bought a 2024 Toyota Highlander grand, and I am extremely happy with both the car and the buying experience. Joel and the team were very helpful , knowledgeable and friendly, which made the process easy. Overall, very satisfied… and I will recommend Herb Chambers Toyota of AuburnThank you for sharing your positive experience with Joel and our team at Herb Chambers Toyota of Auburn! Enjoy every moment in your new 2024 Toyota Highlander Grand, and we appreciate your recommendation!
Iris
by Iris on 12/30/2024Excellent customer service provided from Julian.Iris, we appreciate your shoutout to Julian at Herb Chambers Toyota of Auburn. Safe travels!
Tundra sr5
by Stavros on 12/29/2024Joel Liriano has a wonderful personality and he was extremely helpful. He worked with his team efficiently and we're very happy with the Toyota Tundra that we purchased.Stavros, it's fantastic to hear that Joel and our team at Herb Chambers Toyota of Auburn provided such great service. Enjoy your new Toyota Tundra!
2025 Rav4 Hybrid Premium
by tazman on 12/23/2024Joel Liriano was a pleasure to work with. He helped me find the model I wanted even though they are in short supply right now. I love the JBL sound system and the Rav hybrid is an awesome vehicle. It was also nice to see my friend Dimitri… again. The team here is very helpful and a pleasure to work with.Tazman, we're delighted to hear that Joel and Dimitri made your shopping experience at Herb Chambers Toyota of Auburn a positive one! Enjoy the JBL sound system in your new Toyota Rav hybrid, and thank you for choosing us!
Fast and great.
by A K on 12/17/2024updated 12/24/2024The service was excellent. The service representative was fast clear and right to the point.Thank you for taking the time to share your awesome review! -Herb Chambers Toyota of Auburn
Easy process, nice facility, great team
by Adam on 12/21/2024Great sales team achieves that fine balance of informing buyers without pressure. This dealership had a good vehicle inventory from which to test drive. Very happy with our purchase and purchasing experience.Adam, we're delighted to hear that you had a positive experience with our sales team at Herb Chambers Toyota of Auburn. Thank you for choosing us and enjoy your new vehicle!
Tire Rotation
by Matt Cronin on 12/13/2024updated 12/20/2024ProfessionalThank you for the review, Matt! Our Herb Chambers Toyota of Auburn team looks forward to seeing you again in the future!
Oil change
by Patty S on 12/19/2024I had an appointment with Herb Chambers in Auburn for my oil change, as well as having my tires rotated and getting my inspection sticker. I was greeted immediately upon entering the garage by Jennifer, who was an outstanding employee in… getting my work order complete and answering any questions or concerns I had. I got settled in the clean waiting area until she called me into her office again when my service was complete. She explained everything that was done to my car and was very knowledgeable and pleasant to talk with.Patty, we're delighted to hear that Jennifer provided you with such a positive experience at Herb Chambers Toyota of Auburn. It's great to know she took excellent care of your service needs and made the process smooth for you. Thank you for sharing this feedback!
My Camry
by Dr Nygardbesse on 12/17/2024Joel and TJ worked great with my husband and I we were anti Hybred but loved the Camry they relaxed me and my husband they were great 👍 👌We're delighted to hear that Joel and TJ made your experience at Herb Chambers Toyota of Auburn enjoyable! It's wonderful you found a Camry you love. Thank you for sharing this feedback with us!
Thank you for the fantastic feedback, Ed - we'll be sure to let Marque know how much you appreciate his assistance! Take care and please don't hesitate to reach out if our Herb Chambers Toyota of Auburn team can be of service again in the future!
by Herb Chambers Toyota of Auburn on 04/09/2025