Herb Chambers BMW of Boston
Customer Reviews of Herb Chambers BMW of Boston
Review type:
Great service
Quick and easy
by CB on 04/18/2025Easy recall repair. Thanks!Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
Great service
by Heather Wright on 04/15/2025Emmanuel made the process very quick and easy, and he was very responsive to my questions. Overall, a very positive experience!Heather, we're delighted to hear that Emmanuel provided you with a quick and easy experience at Herb Chambers BMW of Boston. Thank you for sharing your positive feedback!
Great experience, super helpful agent
by Alkis Papachristos on 04/06/2025I got my new BMW from Herb Chambers. Nick was the agent who helped. He was perfect, very knowledgeable, and very helpful. He walked me through the process of ordering my new BMW and trading in my old car. It was a great experience. Highly… recommended.Hi Alkis, thank you for choosing Herb Chambers BMW of Boston! We're delighted to hear that Nick provided such knowledgeable and helpful service during your purchase. Enjoy the new BMW, and we appreciate your recommendation! Safe travels!
Wonderful working Katie and Nick!
by Nisch B on 04/02/2025I had a wonderful experience working with the General Sales Manager, Katie! She is warm, approachable, and empathetic. She is also a true deal maker. If you are serious about buying a car, you will enjoy working with her. The salesperson… Nick whose official title is Client Advisor has such an apt title. He focuses on helping clients find the best car for them, never pushes you to buy anything you are not interested in. His amazing experience shows when you work with him. Overall the car buying process here is delightful. The BMW Financial Services team member I interacted with has scope for great improvement. The moment I declined buying additional maintenance his behavior and tone changed. He got less patient and less empathetic after that. If the management reading this review is interested in chatting more, I am happy to share more. But since financing is only a small part of the overall experience, I am not penalizing the overall rating. I also don't like the fact that BMW Financial Services tries to upsell you. Just leave it up to the client and client advisor to figure out maintenance.Thank you for the feedback about your recent experience at Herb Chambers BMW of Boston. We're delighted to hear that Katie and Nick made the car-buying process enjoyable. Your comments regarding the finance portion are appreciated and will be shared with the appropriate members of our team. If you'd like to discuss further, please feel free to reach out—your satisfaction is important to us! Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com
James at Herb Chamber BMW of Boston
by Bryan on 04/01/2025James Gibbons at BMW of Boston is a great service advisor. He is always friendly and makes sure our cars all set. If we need a loaner, he always sets us up. I really appreciate the service we get from James at BMW.Bryan, we're delighted to hear that James always provides you with such excellent service at Herb Chambers BMW of Boston. Your appreciation means a lot to us, and we'll be sure to pass along your kind words!
Terrific experience at Herb Chambers BMW in Boston
by Paul Graves on 02/27/2025I worked with Manos, who got me into a brand new 2025 M5. This car is gorgeous...and FAST. The entire team was fantastic, walking me through the process, answering my questions and navigating the transition from my last car (an awesome X5… 50e) to this one. This is the third BMW I've bought at Herb Chambers, and every experience, including service, has been stellar. A great team!Paul, we're delighted to hear that Manos and the team at Herb Chambers BMW of Boston made your experience seamless. Enjoy your new 2025 M5, and thank you for being a loyal customer!
My review
by Kenneth Lane on 02/21/2025It’s generally very good. But, at my recent appointment, the car did not get its usual wash and interior cleaning. It needed it; it is winter, after all. Very disappointing.Kenneth, thank you for your feedback. We apologize for missing the car wash and interior cleaning during your recent appointment; we understand how important that is, especially in winter. Please reach out to us so we can make it right on your next visit. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com
Amazing customer service
by John Natoli on 02/06/2025Jurell Benton, my service advisor, excelled in all respects - from being courteous, to getting my car done earlier than promised, to promptly answering questions about my car’s service history. Herb Chambers BMW is lucky to have him on… their team.John, we're delighted to hear that Jurell provided exceptional service during your visit at Herb Chambers BMW of Boston. Thank you for sharing this positive feedback!
BMW is still the most exciting car to drive...
by Gin on 01/30/2025The service staff are excited about their product. Having fairly recently purchased another make, the service is not formulaic, but have a passion for the make that they maintain and repair. Yesterday I was there for a quick oil change and… inspection sticker. But some of the staff asked about another BMW I have. It's a matter of paying attention to the customer details.Thank you for sharing your experience with us! We're delighted to hear that our service team at Herb Chambers BMW of Boston provided attentive and passionate care. We appreciate your trust in us, and we're always here to help with any of your BMW needs!
Awesome 😎 service
by JP on 01/05/2025Best place to get your BMW serviced!!Hi JP! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!
Seamless service
by PKM on 12/22/2024Couldn’t be easier or more professional.Thank you for your awesome review of our team! -Herb Chambers BMW of Boston
Happy Holidays to Me and Boston BMW!
by Laurie F on 12/25/2024I knew which model I wanted, but I was convinced after the test drive with Jessie. After Liz and Ahmed welcomed me, Hadi took over and made the process so easy. Financing was a snap with David. No regrets, just a huge recommendation to… those looking for their next BMW in the Boston area.Laurie, we're delighted to hear that Jessie, Liz, Hadi, David, and Ahmed at Herb Chambers BMW of Boston made your experience seamless. Thank you for recommending us, and we hope you're enjoying every moment with your new BMW!
Trustworthy
by Convertible man on 12/20/2024Straightforward and knowledgeable adviser.Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
Great Experience during care service
by Zak on 12/13/2024updated 12/20/2024I like the efficiency the receiving staff receiving the car and quickly provided the paper to go inside the hall of service advisor who welcome me warmly and quickly completing the service computer work and asking for my address to prepare… a courtesy transportation so I can go back to may work. After the time required for the service completed, Later I received a call from the service advisor that my car is ready and a courtesy transportation was at work to return to the dealership. It’s incredible experience and I am very happy with everything during my car service and I would recommend to come to this dealershipZak, we're delighted to hear about your incredible experience with our team at Herb Chambers BMW of Boston. Thank you for recommending us and sharing such positive feedback! Safe travels until we see you next time!
Liz and Hadi wonderful!
by Ken Zeitler on 12/06/2024updated 12/13/2024Both Hadi and Liz Flanders were wonderful to work with. Very attentive and very accommodating! Best BMW experience ever! Recommend using them anytime!Ken, we're delighted to hear that Hadi and Liz provided you with the best BMW experience at Herb Chambers BMW of Boston! Thank you for recommending us, and we look forward to serving you again in the future. Safe travels!
Great service!
by KT on 10/26/2024updated 11/04/2024I was greeted immediately, and offered a ride to my next appointment. Everything went smoothly and I couldn’t be happier.We're delighted to hear that your experience at Herb Chambers BMW of Boston was seamless and accommodating. Thank you for sharing this positive feedback, and we're glad we could assist with your needs! Safe travels!
BMW, Herb Chambers and Higor!
by C M on 10/31/2024I recently had my BMW serviced at the Herb Chambers dealership in Boston. My Service Rep is Higor and I couldn’t be happier with the experience. The team was incredibly accommodating, especially my service representative, Higor. He was… attentive, knowledgeable, and went above and beyond to make sure everything was seamless. Igor arranged a loaner vehicle for me, which made things so convenient, and he took care of all the details to ensure my car was repaired to my complete satisfaction. It was a hassle-free experience, thanks to Higor’s exceptional customer service. Highly recommend!We're delighted to hear that Higor and our Herb Chambers BMW of Boston team provided exceptional service and made the process hassle-free. We appreciate your recommendation, and we're here whenever you need assistance in the future! Safe travels!
Matt Krappe is the star of the show !
by Bryan Mahoney on 10/31/2024Service department was excellent and met my every needWe're so glad our Herb Chambers BMW of Boston team could assist you, Bryan! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future!
Always the best service!
by Deb on 10/21/2024updated 10/28/2024I have been going to Herb Chambers in Boston for the past seven years. Every time I go, the service department bends over backwards to ensure that I’m taking care of in a timely manner. Even on short notice they always make a loaner car… available to me. The pricing is fair. There are always coupons that can be used and although I live right next to the Norwood BMW, I continue to drive into Brookline because they’re just awesome!Deb, thank you for your loyalty and kind words about Herb Chambers BMW of Boston! We're delighted to hear that our service department consistently meets your expectations. We look forward to continuing to provide you with excellent service in the future!
3rd time’s a charm…
by Jlo on 10/15/2024updated 10/24/2024This is the 3rd car I’ve purchased through Herb Chambers BMW of Boston. Sheraz found me exactly what I was looking for and even saved me from getting something I did not need. Melissa is magnificent and David is a pleasure to work with on… the finance side of things!!! Thank you all so much - always!Thank you for your continued trust in Herb Chambers BMW of Boston! We're delighted to hear that Sheraz, Melissa, and David made your experience exceptional once again. Enjoy the new ride!
BMW Car Service experience
by OK on 10/22/2024I like the great service of the car and the topping oil whoever I need when the car shows the Signe. Also I like the recommendations they provide after service so we can be aware of. The advisor officer was very efficient, courteous and… caring when she was processing the paper at the desk. I didn't like to wait 3 hrs instead of 2hrs as expected during changing the oil in my car, in addition the didn't washte car.Thank you for the feedback about your recent visit here at Herb Chambers BMW of Boston. We're glad to hear that the service and recommendations met your expectations, though we apologize for the longer wait time and missed car wash. Your comments are valuable, and we'll work on improving these aspects in future visits!
Heather, we're delighted to hear that Emmanuel provided you with a quick and easy experience at Herb Chambers BMW of Boston. Thank you for sharing your positive feedback!
by Herb Chambers BMW of Boston on 04/16/2025