Herb Chambers Toyota of Boston
Customer Reviews of Herb Chambers Toyota of Boston
Review type:
As Tina Turner wisely said they are Simply The Best!
As Tina Turner wisely said they are Simply The Best!
by John Fernandes on 04/04/2025updated 04/10/2025Honestly there is not one single thing that I can think of to dislike. I am on my 4th lease, my husband is on his 3rd, my mother-in-law her second and my friends are on their 3rd.There is not one person that is not a pleasure to deal with.… Salesperson, service team, finance people...they are all looking out for you and your best interests.John, it's fantastic to hear that you've had such positive experiences with our team at Herb Chambers Toyota of Boston! We truly appreciate your loyalty and are thrilled to have earned the trust of you and your family. Thank you for sharing this wonderful feedback!
Great service
by Valerie on 02/10/2025Excellent service as usual!Hi Valerie! Thank you for leaving us this five-star review and your kind words about our service team at Herb Chambers Toyota of Boston! We'll see you next time!
Termination of Lease
by Piprock on 02/05/2025You pay a hefty fee to have the dealer handle the paperwork when buying out the lease. But it is worth it when you know how bad and time consuming it is to manage the RMV process. The first car we did a year ago we spent an inordinate… amount of time (2 hours) at the dealership because the agent wasn’t prepared. This time it went smoothly because the agent was prepared and we only spent 15 minutes.We're glad to hear that your recent experience at Herb Chambers Toyota of Boston was smooth and efficient. We appreciate your feedback and are happy our team could make the process easier for you this time around!
Wonderful service! Fastest purchase!
by Carrie on 12/09/2024updated 12/17/2024Very pleased with the support and responsiveness of the team.Carrie, thank you for the positive feedback about our team here at Herb Chambers Toyota of Boston! We hope we have the opportunity to serve you again in the future!
The best service experience ever!!!
by Elizabeth on 12/04/2024updated 12/11/2024I called at 7:00am, when the service department opened, needing to have tires checked (low air signal on dashboard) prior to a road trip in two days. The woman who answered the phone said come right in. When I arrived, Sean took care of me,… knowing I had a doctor's appointment at 9:00 am. Everything was fine: tires checked, signal checked, needed rear windshield wiper blade. Done with time to spare. Charge was $13.00; waived labor fees. WHO DOES THAT! SEAN, at Herb Chambers Toyota of Boston. I've told everyone. Thank you Sean.Elizabeth, we're delighted to hear that Sean and our team at Herb Chambers Toyota of Boston provided exceptional service! It's great knowing you were taken care of promptly and efficiently. Safe travels on your road trip!
Great Job!
by HP on 11/19/2024They are through professional. They do a thorough inspection, alert me to what needs to be done, and then do it. I have been with them for over 20 years and have been very pleased.Thank you for your loyalty and trust in Herb Chambers Toyota of Boston over the years! We're delighted to hear that our team's professionalism and thorough service have consistently met your expectations. We look forward to continuing to serve you!
Review
by Jose on 11/16/2024Through, efficient and friendly.Thank you for the excellent feedback, Jose! Our Herb Chambers Toyota of Boston team looks forward to seeing you again in the future!
Annual Check Up
by ED on 11/14/2024Brought my vehicle in for its annual safety check up. After inspection and needed maintenance, my vehicle is ready for Winter and another year on the road!We're glad to hear your vehicle is all set for the winter season after visiting Herb Chambers Toyota of Boston! Thanks for trusting us with your car's safety check-up and maintenance. Safe travels ahead!
Long wait times and ridiculous pricing.
by John Doe on 11/08/2024Long wait times even with appointments, and they always try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go back and said they can't pass me for… my window tints even though they passed me last year with the same exact tints.Thank you for the review. We regret any frustration or inconvenience you experienced during your recent visit. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com
End of lease with ease.
by Harry on 09/10/2024updated 09/19/2024They made the end lease transition to a new lease seamlessThis is great to hear, Harry! Thank you for coming to Herb Chambers Toyota of Boston! Enjoy your new ride!
Always the Best!
by Bosmat on 08/16/2024updated 08/23/2024I’m using Herb Chambers Toyota dealer and service for years now. I always get the best service. Everyone is polite and I’m getting help as much as possible. I will keep buying Toyota and servicing at Herb Chambers Toyota of Boston.Thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to hear that our team consistently provides the best service. We look forward to serving you and helping with all your future Toyota needs!
Best Toyota dealer ever!
by Piper Morris on 08/13/2024updated 08/20/2024Knowledgeable, professional, friendly service advisors and top-notch mechanics. I’ve bought or leased my last four cars (all RAV-4s) from Herb Chambers Toyota of Boston and have gotten all my maintenance and other needed car service from… them for the past 15 years.Piper, thank you for your loyalty over the past 15 years! We're delighted to hear that our team at Herb Chambers Toyota of Boston has consistently met your expectations. Take care and we'll see you at your next visit!
See you in 10 years
by Joe F on 07/24/2024My experience was very pleasant thanks to having Kourosh Fani as my sales rep. Kourosh went above and beyond, and was probably the reason I bought the camry that day. He is an asset to your company!!!!!!Joe, we're delighted to hear that Kourosh made your experience at Herb Chambers Toyota of Boston so pleasant. Enjoy your new Camry!
Toyota’s best
by Bea on 04/12/2024I’ve had Toyota cars purchased from Herb Chambers for the past 30 years. Their repair shop is excellent. They keep You updated on any repairs that need to be done . Their work is very good . Their prices are somewhat high but you get what… you pay for. I will continue to buy my cars from Toyota of Boston and have them serviced there.Hi Bea! It's wonderful to know that you've been a loyal customer of Herb Chambers Toyota of Boston for the past 30 years! We appreciate your trust in our repair shop and commitment to quality. Looking forward to continuing this journey with you!
Job well done
by Vicky on 02/23/2024The experience was great! My sales attendant Kourosh was very professional and helpful, he spent a lot of time explaining how the vehicle works. He did an awesome job.Vicky, it's fantastic to know Kourosh provided you with a great experience at Herb Chambers Toyota of Boston. Thank you for trusting us with your business! We hope to serve you again in the future. Have a great ride!
Good and quick service
by Rohit on 02/06/2024I got an immediate appointment for a recall related issue and they competed the job in an hour. I did not choose any other services so have no idea of other things.Rohit, we're glad to know you had a prompt and efficient service experience at Herb Chambers Toyota of Boston. Thanks for trusting us with your vehicle's recall issue! We'll see you next time. Safe travels!
Long wait times
by Anthony Vega on 12/14/2023Waited more than 2 hours for an inspection sticker and a tire patch-upHi Anthony, We appreciate your patience and understanding while we navigate some unforeseen challenges. Please don't hesitate to reach out ahead of your next visit to discuss these concerns with our team. Thank you, Howie Reske - General Manager - hreske@herbchambers.com
Pleased
by Ken on 11/11/2023Friendly / ProfessionalKen, We're so happy to hear that you enjoyed your experience! Thank you for being a valued Herb Chambers Toyota of Boston customer!
Excellent service.
by MFG on 10/30/2023The service was done in a timely manner, shorter than I had anticipated. My car is still under warranty so I was not charged a fee. I thought the employee I dealt with was very professional and friendly.We're glad to know that you had a positive experience with our team at Herb Chambers Toyota of Boston. We always aim for efficient and professional service, so it's great to see we hit the mark! Thanks for sharing your feedback.
An unusual experience
by HJB on 09/18/2023It was as pleasurable as buying a new car can be. Kind , warm , friendly , informative and patient.We're delighted to know that your car-buying experience at Herb Chambers Toyota of Boston was a pleasant one! Thank you for the kind words and positive review. Safe travels in your new vehicle!
Gary Francois saved the day!
by CCC on 09/09/2023My service experience turned out well despite initial hiccups. I believed a $750 repair my out-of-warranty RAV 4 required was due to a defect & not attributable to me. I found a very honest conscientious service manager, Gary Francois, who… interceded with Toyota on my behalf and refused to take NO for an answer. If not for Gary, I don’t believe it would have ended so well.We're glad to know that despite some initial challenges, your service experience with Herb Chambers Toyota of Boston turned out well. It's great to see how Gary Francois stepped up and advocated for you! We'll make sure he gets the recognition he deserves. Thanks for sharing this feedback!
John, it's fantastic to hear that you've had such positive experiences with our team at Herb Chambers Toyota of Boston! We truly appreciate your loyalty and are thrilled to have earned the trust of you and your family. Thank you for sharing this wonderful feedback!
by Herb Chambers Toyota of Boston on 04/10/2025