Herb Chambers Ford of Braintree
Customer Reviews of Herb Chambers Ford of Braintree
Review type:
Keith Jafri is a rock star!
Keith Jafri is a rock star!
by Paul A on 04/11/2025My salesperson, Keith Jafri, was top-notch. From start to finish he was courteous, knowledgeable and just a great guy in general. He found me the perfect Ranger at a different Herb Chambers dealership, had it delivered the next day and… customized the next. I am totally satisfied!Paul, we're delighted to hear that Keith provided you with such excellent service at Herb Chambers Ford of Braintree. It's fantastic that he found the perfect Ranger for you and made the process seamless. Enjoy your new ride!
In and out in a flash
by Louise Doty on 04/10/2025I have bought cars from Herb Chambers since 2016. Service is excellent and employees are always helpful and friendly. They go out of their way to make sure your satisfied with their service.Louise, thank you for your continued trust in Herb Chambers Ford of Braintree! We're delighted to hear that our team consistently provides excellent service and support. We look forward to serving you again in the future!
John&PaulaV
by Vig52Trailwood on 02/24/2025Scott Lewis General Manager and Jessica in Finance are the best people to deal with when your buying a new or used vehicle. They go above and beyond to accommodate customers, and we always recommend them to friends and family.Thank you for recommending Scott and Jessica at Herb Chambers Ford of Braintree! We're delighted to hear they went above and beyond to make your experience exceptional. We appreciate your support!
She Took care of all of what was wrong with My Truck ✔️
by Big Blue on 01/17/2025updated 01/24/2025Well , I’ve Been there Before !, & Mixed Reviews , But this time they meet all My NeedsThank you for sharing your review! We hope to provide you with another positive experience next time. -Herb Chambers Ford of Braintree
Amazing dealership
by Drew Mac on 12/19/2024updated 12/26/2024Amazing people def went above and beyond would def send anyone looking for a car to go thereThis is what we love to hear, Drew! We look forward to seeing you next time at Herb Chambers Ford of Braintree!
Excellent work
by Tom on 12/18/2024updated 12/26/2024Jack service advisor alway hand on for the work. Excellent customer service definitely best place for service hereThank you for working with Jack at Herb Chambers Ford of Braintree! We appreciate your review and look forward to seeing you next time!
Kudos to the team
by Deb Curran on 12/16/2024Excellent service friendly staff. Amazing service department.Deb, we appreciate your positive feedback and shoutout to our Herb Chambers Ford of Braintree team! We hope to serve you again in the future. Safe travels!
Very satisfied
by Michelle B on 12/07/2024They provided videos of the issues with my car which were really helpful to see and made me feel more involved. Cindy was awesome throughout the process.Michelle, we're delighted to hear that Cindy and the team at Herb Chambers Ford of Braintree made your experience informative and engaging. Thanks for sharing your feedback!
Best Bronco Buying Experience
by Mitch Paine on 12/04/2024Visited Herb Chambers Ford in Braintree, after seeing a vehicle online that I was interested in. The sales team (Tony) couldn’t have been more accommodating and helpful. Youseff in finance made the final transaction process, processing,… smooth and painless. No pressure, my needs were heard and they negotiated fairly and gave me a great deal on on a 2021 Bronco Sport that had just come in from a three year lease.Mitch, we're delighted to hear that Tony and Youseff made your experience at Herb Chambers Ford of Braintree smooth and accommodating. Enjoy your 2021 Bronco Sport!
Edge
by JVPV1501 on 11/29/2024Scott Lewis General Manager and Jessica in Finance are the best people to deal with they make buying a vehicle a great experience.We're delighted to hear that Scott and Jessica made your vehicle purchase a great experience at Herb Chambers Ford of Braintree! Thank you for sharing this positive feedback with us.
Convenient and great service!
by Tracey on 11/05/2024I needed new brakes for my 2017 Explorer. I shopped around a bit to other dealerships and local shops. Herb Chambers gave the best price and the most convenient service. They picked my car up at work and delivered it back just a few hours… later.Tracey, we're delighted to hear that Herb Chambers Ford of Braintree provided you with the best price and convenient service for your brake replacement. Thank you for choosing us!
Sticker
by Vinny on 11/02/2024SERV done wellHi Vinny! Thank you for leaving us this five-star review and the kind words about our service team at Herb Chambers Ford of Braintree! We'll see you next time!
Very good Service Department
by Bob on 10/05/2024They keep you informed of what's going on with your vehicle. Jack (Service writer)is very good at what he does.Bob, we're glad to hear that Jack and the team at Herb Chambers Ford of Braintree kept you well-informed about your vehicle. Thanks for sharing your experience!
Great
by Joe Medeiros on 09/23/2024I liked it because it was a fast and pleasant purchase the staff was friendly and answered all the questioned I had.Joe, we're glad to hear you had a fast and pleasant experience with our friendly team at Herb Chambers Ford of Braintree. Thanks for the great review!
They made it so easy!
by K Ferreira on 08/16/2024Herb Chambers Ford has an extremely helpful sales team (Giselle and Brandon) and financing manager (Jessica). They were all great to work with! Giselle helped us right away, even though we first walked into the dealership about an hour… before close, and helped us test drive a Bronco Sport. She then drove us around their lot to look at all the other Bronco Sports there in their inventory. Both Giselle and Brandon were very responsive when I contacted them the next day to initiate buying our new Bronco Sport. They made everything quick and easy for us! I highly recommend this team.Thank you for sharing your positive experience with Giselle, Brandon, and Jessica at Herb Chambers Ford of Braintree! We're delighted to hear that our team made the process quick and easy for you. Enjoy your new Bronco Sport!
Great Customer Service
by Chris on 08/10/2024The customer service was great, was very friendly made the experience totally worth it. The only slight problem was that my hood became ajar as I was heading home on the highway, leading me to think that the mechanic didn't realize that it… was closed but just not all the way. That was the only issue I had everything was great. I will be returning there again. Maybe even to buy my next vechicle as mine is getting up there in years.Chris, thanks for sharing your experience with Herb Chambers Ford of Braintree! We're glad to hear you had a positive visit overall and appreciate the feedback about the hood. We'll make sure to address this with our team. Looking forward to seeing you again soon!
quick and efficient
by Craig Littler on 07/23/2024Long time customerCraig, thank you for trusting the Herb Chambers Ford of Braintree team with your loyal business! We appreciate your continued support and look forward to your next visit!
First time lease- great experience!
by Frank W on 07/19/2024This was my first time leasing a vehicle. I felt informed in the process from start to finish and all of my questions were answered. I found the right car for me. Thank you Antonio Torpes!Frank, we're delighted to hear that Antonio and the team at Herb Chambers Ford of Braintree made your first leasing experience a positive one. Enjoy your new car!
Newbie
by Connolly on 06/12/2024Receptionist was most helpful. Was told by someone in service ( not Crystal) that mechanic working on truck would get back to me after finishing with customer. … two hours later when no call I called again. It is important to let… customer know what is happening with vehicle. I had 8:30 appointment and didn’t know anything about reason truck was towed until 5:00 pick up call.Connolly, thank you for your feedback. We apologize for the communication issues and will work on improving our service at Herb Chambers Ford of Braintree to ensure better updates in the future.
Unmatched customer service!!!
by William Flores on 06/01/2024The service center is great! The customer service is top notch!! They have a very tough job dealing with many people each day. They do a tremendous job!Hi William! Thank you for recognizing the hard work of our service center team at Herb Chambers Ford of Braintree! We appreciate your kind words and support. We'll see you next time!
Perfect sale
by Ashley Vega on 05/15/2024I had a wonderful experience, Giselle Gomes was super helpful and so kind. I recommend 100 %Ashley, thank you for sharing your wonderful experience with Giselle at Herb Chambers Ford of Braintree! We'll see you next time! Have a great ride!
Paul, we're delighted to hear that Keith provided you with such excellent service at Herb Chambers Ford of Braintree. It's fantastic that he found the perfect Ranger for you and made the process seamless. Enjoy your new ride!
by Herb Chambers Ford of Braintree on 04/14/2025