Chrysler Jeep Dodge Ram 24
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Customer Reviews of Chrysler Jeep Dodge Ram 24
Review type:
R/T service done
by Carlos Duarte on 04/10/2024
Laura is top notch. She is the best and ones care about the customer. She always go extra miles to help the customers. She makes me keeping coming back for my car service. I heard in the talking good about her.
I would recommend anyone to… her.
26 reviews
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Great Quality Service
by Jacqueline107 on 07/15/2015Recently traded in my 2010 Highlander for a new 2015 Jeep Grand Cherokee. Couldn't be more happy with the service I received from Jonathan Weinstein! He was friendly, professional, and able to get me exactly what I was looking for. I would… definitely recommend CJDR24 to anyone looking for quality service!Service USED TO be good. Now it's LOUSY and EXPENSIVE.
by jeepguy8 on 02/16/2010I had been going here for years for service because they had great service and their prices were reasonable. In the last year 2008-2009 they have gone way downhill. Here are my experiences in the last year or so... They had signs… everywhere about coming in for Saturday service and how you would get discounts and everything. I dropped my car off (keys in the service box) Friday night, didn't hear from them by Sat 4pm so I called. Told they don't do Saturdays now. Wasted a whole day when I could have taken it somewhere else because they didn't call. Then the last TWO times I had axle fluids changed, they forgot to put in the special (limited slip) additive that keeps the axle clutches from burning up. I had to go back (and they even charged me the $10 for the additive after I had to go back the second time they forgot). If I hadn't known about the additive or checked my receipt, my differential clutches probably would have burnt up. They should know this, it is a Chrysler and that is what they service. I shouldn't have to hold their hand. My last visit, they misdiagnosed a noise in the cooling system as a $435 job. When I picked it up, not only did they go over the estimate by $150 without telling me, it was still making the same noise. They replaced parts I didn't ask them to replace and charged me over $20 a gallon each for two gallons of antifreeze (also not included in the estimate). Then they told me it was a different part ($200 job) causing the noise. Gave me a discount to put in the part that was actually causing the noise, but wouldn't refund the part they misdiagnosed and refused to say it wasn't causing the (exact same) noise. I get it back a third time, now it is dripping coolant (just dripping) from the part they originally replaced. They also left a tool under the hood. I left the car again and the service manager said it was dripping from ALL of the other places that the hoses connect because ALL of the clamps were "corroded". They now wanted to charge me $75 MORE to replace the clamps. I offered to come by to show her that the leak was only coming from the place they replaced and she said in a sarcastic tone: "Well, I have to trust the opinion of my service tech over your ""expert opinion"". I reminded her that they left a tool under my hood which could have flown off on the highway or fell into the drive belt and she said: "Well these things happen." I called and left a voicemail for the dealership owner to meet with the service manager, the technician, and the owner so I could take time out of work to come there and physically point to the drip coming from the area they just fixed and to have them show me all of the "corroded clamps" they saw (none of them are corroded). I went the night before the meeting and found that someone had literally DUMPED antifreeze all over the entire engine compartment to the point that it was EVERYWHERE. I had enough. I picked it up. Apparently they had fixed the leak of the original part they replaced, because after I had to hose off the engine of all the coolant, there are no leaks. And if there were so many "corroded clamps", why didn't they tell me this the first time I brought it in? Especially after the tech wrote "Great Condition" on the inspection report. The following day I realized that they had put USED antifreeze in the system (after charging me $20 a gallon for antifreeze) so I had to flush it out myself. I didn't appreciate them not owning up to the misdiagnosis for the first part, not owning up to the drip from the area they repaired, and trying to cover it up by pouring antifreeze all over the whole engine compartment, and I certainly don't like being flat-out lied to. I do most of the service on my cars and in my "expert opinion" I have NEVER left a tool in an engine compartment which could have gone through someones windshield or came up through my hood. It was not leaking when I originally brought it in, and I have a dry garage floDON'T BUY A CAR FROM THIS DEALERSHIP
by dontbuy on 05/04/2009This dealership has the worst service department I have ever experienced. I had to bring my car in numerous times for the same problems and they still weren't able repair properly. Then they wouldn't honor their written warranty.The… dealership does not have competent people working for it. Buy a car someplace else. You will not be satified with the way you are treated here. This dealership [violative content deleted]. Stay away buy elsewhere!!!!!!!!!!!!!!!!! This is a dealership that is filled with incompetence from top management on down.Excellent Buying Experience!
by MikeK02048 on 11/09/2013updated 04/25/2025We first showed up at ChryslerJeep24 in Brockton on Friday, 8 Nov because we saw a new 2013 Jeep Compass on their website. My son only wants to drive a 5-speed manual transmission and the one on their website was one of the only ones… around. We were promptly greeted by Victor M. Victor was very friendly. Victor helped us find the Compass we wanted and gave us a test ride. He then went over the dealership offer clearly and without pressure. Despite Victor trying to close the deal on the spot, we insisted on going to other dealers. But later in the day we came back to buy the Compass. Again, Victor was very helpful. We were pressed for time so he hurried along the initial paperwork. We agreed on the final deal and decided to do the final paperwork with the finance manager the next day. Victor's sense of humor and friendly manner made the entire experience a positive one. This morning (Saturday) we met with their finance manager, Jessica R. Jessica is, in a word, awesome! In addition to knowing her stuff cold, she has a great personality, a great sense of humor and an infectious laugh. She patiently explained everything about financing, insurance and extended warranties we could make the best, most informed decisions possible. Like Victor, Jessica never made us feel like we were being pressured into anything. Over the years I've bought about 10 new cars and two Harleys. And I've financed all of them. Jessica is without a doubt the friendliest finance manager with whom I've dealt and her finance accumen is second to none. We're very excited, as we're picking up the Compass Monday evening. I'm sure we'll be just as happy with the car delivery as we have been with the rest of the car buying process. I strongly recommend Chrysler Dodge Jeep Ram 24!!Disgraceful!!
by eugejackson on 02/26/2014updated 04/25/2025I purchased a Jeep Cherokee from this dealership. Initially they wouldn't match the price from TruCar. then when priced matched, they tried to sell me an extended warranty to get a lower APR on purchase. I was told if you buy this warranty… I will get you 1% lower APR. the warranty I was told, because he liked me, he would give 50% of the price (warning sign there). I found the extended warranty 20% cheaper than what he offered. I took this back to him. Based upon the initial forms I signed based on this extended warranty and amending the form Then when I purchased the car aftert this amendment, they give me the wrong VIN # car from my initial purchase. they crossed the mileage certificate and the finance forms. they removed the MRSP sticker adn didn't give it to me on day of purchase. My mistake for not cross referencing all paperwork upon purchase. then when I was driving the car and sat in passenger seat, the passenger side sun visor was broken. I told them this and arranged repair. tehy called me to tell me they had a new stereo system as mine was broken I took it in for repair waited two hours. Told they don't have the radio or bclip for sun visor and should return later to get it fixed. why did I arrange to get fixed and take car in if they didn't have parts. Very bemusing! Wouldn't encourage anyone to go here. you get what you would anticipate from a car dealer- scam of deals and poor management. The place is absolutely shocking in terms of service!! the owner wants to do the right things, but his team let him down too much. Unprofessional adn a disgrace. Please avoid going here!!! Unless you want to be ;"ripped off" on price, finance and service.
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