Audi Brookline, A Herb Chambers Company
Customer Reviews of Audi Brookline, A Herb Chambers Company
Review type:
Excellent sales support!
Alex Martel was great!
by dpenny on 01/09/2019I purchased a 2016 Audi Allroad from Brookline Audi. Alex Martel was the person I worked with in sales and he made my experience purchasing this car wonderful! He was patient, never pushy and very helpful. He helped me get what I wanted… for my trade in and the whole process went smoothly due to his great communication and assistance. He drove the car I purchased out to my house a few days later and drove my car I traded in back to Brookline. He really was a pleasure to work with and I would recommend Audi Brookline due to my positive experience during my purchase. Alex Fine was the person who I worked with in Finance and he was also helpful and knowledgeable.Chris Downs amazing sales specialist
by pelisha on 08/13/2018From start to finish, Chris Downs made my first Audi experience a truly special one. I felt welcomed and taken care of by all of the staff at this dealership, they treated me like a new member to the Audi family, and not as a customer in a… sales based transaction. It was really Chris who completely made the deal, from finding the right car and packaging for me, taking time to help me with all the paperwork, and staying in touch with me at any time necessary for updates. He wanted my first Audi to be a most memorable event, and I know that I will be coming back to him for my next Audi for sure. I can recommend anyone who wants or is even remotely interested in an Audi, come see Chris, he will help you realize those dreams and take every step to make Everything right. His attention to detail, and kindness to the customer is unparalleled. Thank you Chris and Audi Brookline for an epic first purchase!The Best Expereince
by DrJenniferD on 06/12/2018The team at Audi Brookline were phenomenal in working with me from showroom floor to financing. I shopped several dealerships for exactly what I wanted and this team adjusted to every request. They are by far the most professional and… patient Audi team that I encountered. I wont go anywhere else.Do not buy an Audi anywhere else
by NewAudiA5Owner on 12/19/2017updated 12/26/2017We had the best overall car shopping and buying experience ever! They were completely upfront and forthcoming with any and all information requested during our online research and had very aggressive pricing without the aggressive sales… approach. A special thank you to Catherine, Tyler, Derrick and Darren, who are all true professionals in their respective areas of expertise.Thank you for providing us with this great feedback! Happy Holidays! Gabe Despres, General Manager
Audi Brookline...It's the People!
by trekker93 on 10/23/2017Just purchased a new 2018 Q5 from Audi Brookline. From the moment I walked in the door I was treated like a valued customer. Throughout the process I had the pleasure of dealing with the General Manager, Gabe Despres, the Sales Kayla… Dipaolo, and Theresa Young who was my sales consultant. They were all very attentive and went out of their way to make my purchase pleasant. I was offered a very fair price for my trade and the purchase experience was fast and painless. I would definitely recommend Audi Brookline to my family and friends.Thank you for taking the time to write this review! Kayla and Theresa's commitment to excellence is always in the forefront and Im so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Gabe Despres, General Manager
Fantastic Experience!
by delzd3d on 05/06/2016Due to an unforeseeable medical condition, I sadly had to trade away from my 2015 A5 and both Gabe and Chris Downs were more than fair and helpful in finding and then getting me into a Q5. The value in honesty, fairness and customer… service is highly regarded. These 2 gentlemen went above and beyond for me, with their only motivation being..."Let's take care of our customer". A+++ all around.Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager
The place to go for Audi's in New England!
by Gdoyle05 on 02/23/2016Best experience buying a car that I could have asked for! I ended up getting a gorgeous 2016 Audi S5 for a better deal than anyone else around! My sales rep, Ryan Beattie's professionalism and knowledge of the Audi line was… impressive and comforting The manager Gabe was also a pleasure to talk to No one was pushy and they are as excited about the cars as I was Definitely would recommend Audi of Brookline!! Thanks guys!Thank you for taking the time to share your experience. I'm thrilled that you enjoyed working with Ryan, he's certainly a wonderful addition to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Gabe Despres, General Manager
Sales
by didi001 on 12/29/2015updated 01/04/2016Had the pleasure of working with Bethany at Audi Brookline and can't say enough about their professionalism. Although I did not purchase a car there(only because they did not have the A6 I was looking for) I would definitely recommend them… to anyone who is looking for a car. Next time I am in the market for an Audi I would definitely go to them.On behalf of our entire team here in Brookline, we thank you for your feedback and look forward to the opportunity to serve your automotive needs in the future. Happy New Year! Gabe Despres, General Manager
On behalf of our entire team here in Brookline, we thank you for your feedback and look forward to the opportunity to serve your automotive needs in the future. Happy New Year! Gabe Despres, General Manager
Excellent Service from Start to Finish
by Joey179 on 10/30/2015I purchased an A7 from the Brookline dealership and could not have been happier with the experience! Kayla Dipaola, Mike Espey were superb, making the process enjoyable and seamless. They are passionate about the brand and truly provided… a VIP experience.Thank you, Joey, for sharing your story! We really appreciate your business, as well as, your feedback on working with Kayla and Mike. They are valuable members of our team. We trust you are enjoying your new Audi A7 and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager
Great staff
by Lannkha on 09/03/2015First experience buying a car! Ryan Beattie helped me through the process and it was a positive experience! I really didn't know what I was looking for, just wanted an all wheel drive. First we looked at a BMW and Audi A4 but wasn't sold on… any. Ryan was extremely informative and professional and lead me to a beautiful A5 that was an amazing price. It was everything I ever wanted in a car and Ryan nailed it! Ryan answered every question I had and I was extremely nervous when it came to the paperwork but he made the process and experience a good one! I would definitely recommend shopping here for any first time buyers! Also thumbs up to Miguel in the finance department. The wait was long but When it was my time Miguel was swift! Any female who feels that can't car shop without their dad or a male present just seek out this dynamic duo!Thank you! It's so nice to know that Ryan and Miguel were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Gabe Despres, General Manager
Knowledgable and friendly
by hfalardeau on 08/30/2015I worked with Ryan Beattie to buy a used Acura and the whole process was a breeze. He knew what I was looking for in a car (relatively low mileage, under $10k, reliable and compact) and when he saw a trade come in that fit the criteria he… contacted me immediately. I was able to stop by the next day for a test drive and he was very knowledgable on the car even though it wasn't an Audi, which was an added bonus. We were able to negotiate a reasonable price and I brought it home with me the next day! I would have no problem recommending Ryan to anyone looking to buy a car, he was thoughtful and took the time to figure out what would work best for me.Thank you! I sincerely appreciate your awesome five-star review. Everyone here, especially Ryan, strive to provide an attentive and enjoyable environment, making the new car purchase experience enjoyable. We value your business and look forward to the opportunity to serve your automotive needs in the future. Best, Gabe Despres, General Manager
People Skills are TOP Notch --Herb Chambers
by Nwaheed on 06/24/2015When I began my search for my first GLK, Dave from McBride from Audi Brookline and David S. from Mercedes-Benz Natick both assisted me in the challenging task. They both were in constant communication to find the GLK of my dreams. Even… though I didn't end up purchasing from any of the Herb Chambers locations due to the price, the customer service was so professional up until the end. Those first impressions will prompt me to refer others to your company.Thank you for taking the time to share your experience with us. We value our guests feedback and I know Dave will appreciate your encouraging words. Sincerely, Gabe Despres, General Manager
Great experience
by AudiA4Owner on 04/22/2015Appreciated low-key approach for buying a 2012 Audi A4 Quattro. Salesman Ryan Beattie found an appropriate car, helped investigate details, and engaged in reasonable financial discussion. The whole Sales team was helpful and efficient.Thank you for taking the time to share your recent experience. Ryan is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Gabe Despres, General Manager
Unbelievable attention to detail!
by delzd3d on 04/14/2015Brought my car in for a service and struck up a conversation with Scott M on the showroom floor as we admired an R8. That led to a "test drive" in a S5 coupe and a sharing of our automotive histories. After returning to the dealership, we… sat down over a cup of coffee and expored the affordability of S5 ownership (not possible) but came up with a specific check list for A5 ownership. While Scott worked the order lists and nationwide inventory, I had the pleasure to meet Gabe D, the GM. About 45 minutes later, the three of us had located the exact car (recent port arrival) I wanted. Deal was done within ten minutes (inspite of my limited budget) with delivery in 4 days! I LOVE my NEW S-LINE A5! I received first rate service, from two people who truely went the extra mile to make sure I receieved exactly what I wanted. I had visited 5 other Audi dealers and had been told,"... this is all we have in stock..." repeatedly. Audi Brookline went above and beyond to please a difficult customer!Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager
Fantastic Service!
by delzd3d on 04/14/2015Brought my A6 in for 45K service unannounced due to a busy work schedule. Max took great care of me and was able to take care of my car within 24hrs. Service tech, Paul, came out to introduce himself, took my cell number and assured me my… car was in good hands! Everything went smooth and quick. A+++ for serviceThank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager
Audi Brookline- Amazing Experience!
by Lyndsay25 on 11/15/2014I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately.… She was incredibly knowledgeable, honest, and friendly. I never once felt pressured into making a purchase by Kayla, or anyone else from the Audi staff. Customer service is a priority to their team and both Kayla and her manager Tony, did everything in their power to accommodate my budget and needs. They build rapport with their customers effortlessly. I leased an Audi Q5 from them and am thrilled with it! I would highly recommend this dealership to anyone looking to lease or purchase in a pressure-free environment. Make sure to ask for Kayla!Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Kayla is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Tony Bruno, General Manager
Happy Customer!
by speedracer22 on 10/24/2014I am very satisfied with the not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service adviser I have had and the reason why I continue to purchase all of my cars from Brookline… Audi.Thank you! It is our goal to offer top notch customer service to all of our guests. I'm so pleased Ken was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Tony Bruno, General Manager
A one of a kind Car buying experience
by Kayla_Fan on 10/24/2014we all know that buying a car can be a long grueling experience. When you deal with "the Best" salesperson ever, your opinion will greatly change. Her name is Kayla DiPaolo Her knowledge of vehicles is amazing. Kayla will go that… extra mile for you. She will seamlessly put all the details together and before you know it you are enjoying your new vehicle and have become like us "Kayla Groupies" Kayla works tirelessly evenings weekend and even days off to make sure you as the customer are happy. Once you have worked with Kayla you will see how she treats you like family. That's why after buying three cars with Kayla that we would never do business with anyone else. Her manager Tony Romo is an easy going person who works extremely hard to compliment Kayla in all her negotiations. They are a great team. I recommend going to Brookline Audi to meet Kayla -you won't be disappointed.Fantatic Help to Review A3 Features
by cathy70 on 10/26/2014I was feeling confused and overwhelmed by many of the features of my new Audi 3, particularly the MMI Touch system. Original salesperson's explanation had not been not very helpful. While I had not purchased my car at Brookline Audi, the… showroom was close to where I lived. I took a chance and called their sales manager , hoping that someone there would be able to answer my questions. I was fortunate that the sales manager agreed to this idea and put me in touch with a salesperson, Amie Le. Amie was wonderful and sat with me in my car, on two different occasions, clearly answering my questions and explaining the features about which I was unclear. Amie was a most knowledgeable, patient and clear communicator. A great teacher! I was thrilled with the services provided by Brookline Audi and would highly recommend their dealership. I would be happy to purchase a future car from them. Thanks so much Amie. I may be back!Cathy, This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Tony Bruno, General Manager
Great Experience
by Anonomous on 10/22/2014I've looked at Audi's in the past at this dealership, but working with Greg this time was a great experience. Very knowledgable, patient (I test drove a few)and honest. I got a great deal and everything was made very easy from start to… finish. Must be the new owners and staff.Thank you for taking the time to share this wonderful feedback. I'm so happy Greg was able to make this an enjoyable experience. We appreciate your 5-star review and please let us know if there is anything else we can do for you. Best, Tony Bruno, General Manager
We're delighted to hear that UJ provided a great experience with your Audi S5 purchase at Audi Brookline. It's wonderful to know everything was handled smoothly and efficiently, from answering questions to timely delivery. Thank you for recommending us!
by Audi Brookline on 02/24/2025