Audi Burlington
Customer Reviews of Audi Burlington
Review type:
Easy Process for a CPO Audi A5
Easy Process for a CPO Audi A5
by Ron W on 04/17/2025I purchased a 2024 CPO Audi A5 Premium Plus. I did my homework to confirm what was a good price. Audi Burlington met the criteria for price and what I wanted for trim package. I made an appt. Online and walked in at scheduled time. I had a… salesperson greet me within 5 minutes after I spoke to the front desk. Scott Gaskell was great from the time he tape y with me and explaining the options. It was also nice not having to haggle over price as the dealership has a set price and I knew it was good based on my research. I highly recommend the dealership and my salesperson, Scott Gaskell.Ron, we're delighted to hear that Scott and the Audi Burlington team met your expectations with a smooth purchasing experience. Thanks for recommending us, and enjoy your 2024 CPO Audi A5 Premium Plus!
Love new SQ5
by Dave on 03/31/2025Fair negotiators and knowledgeable sales team.Dave, we appreciate your shoutout to our sales team at Audi Burlington. Safe travels!
Nice job
by Peter H on 03/28/2025Dependable, professional, thorough.Thank you for the wonderful feedback, Peter! It's our privilege to serve you and we look forward to continuing to do so in the future! - The Audi Burlington Team
Excellent experience
by Bob L on 03/27/2025Jay, Nate and Michael were all terrific. Everyone was very knowledgeable, friendly and professional. I'm still surprised by how smooth and easy car the car buying experience can be, and it absolutely was with Audi Burlington. I would not… hesitate to go back and would recommend to others without reservation.Bob, we're delighted to hear that Jay, Nate, and Michael made your car-buying experience smooth and enjoyable at Audi Burlington. Thank you for recommending us! We look forward to welcoming you back in the future.
A Stress-free Car Buying Experience
by CityGal99 on 03/02/2025I had a wonderful experience dealing with Ruzhena at Herb Chambers Audi. I am new to the brand. She took the time to fully explain the Audi offerings and the many features of the specific car I was interested in. There wasn't a question she… couldn't answer. She is very knowledgeable and so pleasant to work with. Communication with her during the process of registering my new car was swift and easy. The entire experience from beginning to end was above what you expect from your average dealership. I would not hesitate to work with her again.Thank you for sharing your wonderful experience with Ruzhena at Audi Burlington! We're delighted to hear that she provided such knowledgeable and pleasant service, making the process smooth from start to finish. Enjoy your new car, and we look forward to assisting you again in the future!
Love my 2025 Audi S5!
by Bob on 01/06/2025I was very impressed with how the staff presented themselves.They were personable and low key. Rosario (Nomar) was my salesman and he did a great job in every aspect of the sale. From respectfully negotiating the deal, getting all the… proper paperwork completed in a timely manner to delivering the car to me in a thoughtful and fun manner. I couldn't be more satisfied with my purchase!! If Rosario is representative of the culture at this dealership I see no reason to waste any of my time shopping elsewhere. I've purchased enough vehicles in my life to know it's rare to walk away as happy as I did.Hi Bob! We're delighted to hear that Rosario and the Audi Burlington team made your car-buying experience so satisfying. Your feedback means a lot to us, and we hope you enjoy every moment with your vehicle!
Quick and efficient!
by Mateo on 12/13/2024Working with Peter Matton is very easy. He is no nonsense and clear. It's been the same every time I've bought my last four cars from him.Mateo, it's fantastic to hear that Peter consistently provides you with a straightforward and enjoyable experience at Audi Burlington. We appreciate your loyalty and look forward to assisting you with future purchases!
New Q3 Purchase Audi Burlington
by SP on 12/11/2024Audi Burlington is a great dealership, with a friendly and efficient staff who all cooperate to make the sales experience first rate. I especially want to mention our salesman, Peter Matton. This is the second Q3 he has helped our family… acquire. He is extremely helpful, works extra hard to give satisfaction on our needs, and has been great to know for over two years now. Great experience!Thank you for sharing your experience with us at Audi Burlington! We're delighted to hear that Peter and our team provided such excellent service. We appreciate your continued trust in us, and we're thrilled you've had another great Q3 purchase!
Rip off
by Steve on 11/27/2024Quoted nearly $6000 for the diagnostic and repairs. I asked what parts I needed and it was only one part A steering column $4100 they wanted and I was able to find it online from another Audi dealership in a different state for $2900. I… asked why they’re charging me $1300 more for the same part brand new and was told “we are a franchise dealership in Burlington. Other dealerships can determine their own prices for parts”. And they rip you off on the diagnostic cost, and labor cost compared to any of the mechanic any other mechanic. The dealership knows they have you in a vulnerable position. You need your car to live to get to woposition.rk and invested a tremendous amount of money and emotion into it and all they care about is ripping you off bleeding for every penny. They give Audi a bad name and I probably wouldn’t buy another Audi brand again. I don’t know who Herb Chambers is, but I guess he’s some guy who makes his money ripping off people who are in a vulnerable position.Hi Steve, we previously extended an offer to match the price of the part you located from another source. It is important to note that most online listings for parts do not include shipping costs or additional fees. Our offer remains available to you should you decide to proceed. Please feel free to reach out if you have any further inquiries. Matthew Brickey - Service Manager - mbrickey@herbchambers.com
Exceptional Service
by Alan R on 11/21/2024Knowledgeable, attentive and followed through. Max was very helpful. 5 star for sure!Alan, thank you for the positive feedback about Max & the team here at Audi Burlington! We appreciate your business and look forward to serving you again in the future!
90K check up — efficient, complete, polite
by Peter L on 11/20/2024Service was on time, and efficient. I was able to review work over latte and refreshments in the comfortable waiting area. The 90K tune up, and car wash, was quicker then Derek estimated. He was great. They gave me a heads up on soon to… need tires. Cost is fair.Peter, we're delighted to hear that Derek and the Audi Burlington team provided you with timely and efficient service. It's great to know you enjoyed our waiting area amenities while your car was being taken care of. Thanks for choosing us!
Good review
by Peter Hicks on 10/22/2024As always, the service team at Audi Burlington got me and out on my way in fine fashion. Courteous and friendly as is normal for them.Peter, we're delighted to hear that our service team at Audi Burlington provided you with courteous and friendly assistance. Thank you for your kind words!
Great dealership
by OG on 10/15/2024Appts are readily available. Service is professional and knowledgeable.We're glad to hear that appointments are easy to get and that you found our service professional and knowledgeable at Audi Burlington. We look forward to serving you again! Safe travels!
My SQ8
by Bob S on 09/05/2024updated 09/13/2024All of the staff was professional and quickly took my car in for its 50k service ,and was preformed quickly in a shot wait. This is my 4th Audi I have purchased from Audi of Burlington and have always been Happy with there services. The… service advisor Derek is great taking care of my car and providing me with a loaner. A++ for this dealership!!! ThanksBob, we're delighted to hear that Derek and the Audi Burlington team provided excellent service for your 50k check-up. Thanks for being a loyal customer!
Sales Represenative at Audi Burlington
by DE on 08/22/2024updated 08/29/2024I worked with Peter Matton at Audi Burlington recently to select and purchase a car that suits my needs. Peter was attentive, responsive and very knowledgeable. I had a great experience working with him and would recommend seeking him out… for your next car purchase.Thank you for sharing your positive experience with Peter and the team at Audi Burlington! We're delighted to hear that he provided attentive and knowledgeable service. Enjoy your new car!
These guys are service aces
by mliebend on 07/24/2024I've been going to this Audi dealership since well before Herb Chambers bought and moved it down the road. It's way more polished now than it used to be, but they still do a solid job on my car. On top of that, they're excellent… communicators who make reasonable commitments and then meet or exceed them. Here's to more of all-of-the-above.We're delighted to hear that Audi Burlington continues to meet your expectations with excellent service and communication. Thanks for being a loyal customer, and here's to many more great experiences!
Great Buying Experience!
by Matt on 07/23/2024Came in to Audi Burlington looking for an SUV. Worked with Peter Matton, he was extremely helpful and knowledgeable and made the buying process easy. Would definitely recommend!Matt, we're delighted to hear that Peter made your SUV buying experience smooth and enjoyable at Audi Burlington. Thanks for the recommendation!
Great experience
by Lissette A Diaz on 07/18/2024Great sales service and attentionsLissette, thank you for choosing us! We'll see you next time. Safe travels! - The Audi Burlington Team
outstanding service by Peter matton
by fred on 06/30/2024care about their customers and works hard to please responds well to questions and teaches purchaser how to use new technologyHi Fred! We're delighted to hear that our team at Audi Burlington provided excellent customer care and support with your new technology! Thanks for the great feedback!
Amazing!
by Colin H on 05/27/2024The process for buying my brand new 2024 Audi S5 couldn't have gone smoother. Anthony and Alex were amazing and even cut me a MUCH better deal when I got to the dealership! Thank you and can't wait to come back should I want an upgrade!Thank you for the fantastic review, Colin! We appreciate you trusting the Audi Burlington team with your purchase and are thrilled to hear that Anthony & Alex made the process a smooth one for you. Enjoy your beautiful new S5 and please don't hesitate to reach out if there's anything else we can do for you!
Great Service
by Taylor C on 05/22/2024It is a pleasure working with Peter at Audi, he made the entire process smooth and efficient! He took the time to offer tailored recommendations that suited my budget.Taylor, it's great to know that Peter provided a seamless and efficient buying experience for you at Audi Burlington. We appreciate your feedback and are glad he could help find the perfect fit for your budget! Safe travels!
Ron, we're delighted to hear that Scott and the Audi Burlington team met your expectations with a smooth purchasing experience. Thanks for recommending us, and enjoy your 2024 CPO Audi A5 Premium Plus!
by Audi Burlington on 04/18/2025