Customer Reviews of Herb Chambers Honda of Burlington
Review type:
Excellent sales experience
Good service
by Randy on 02/09/2025My encounter with Michael Pereira at customer service was good. He was very pleasant.Hi Randy! Thank you for leaving us this five-star review and kind words about Michael Pereira from our sales team at Herb Chambers Honda of Burlington! We'll see you next time!
Extra special
by cjw on 01/25/2025updated 02/03/2025I bought my HRV 6 years ago. Friendly service department, especially Jeffrey is most knowledgeable & accommodating.Thank you for sharing your experience with us! We're delighted to hear that Jeffrey and the team at Herb Chambers Honda of Burlington have provided friendly and accommodating service over the years. We appreciate your continued trust in us!
The Best Car Experience!
by Anya on 02/03/2025Being a first-time car buyer was incredibly intimidating, but Matt helped me every step of the way and made it so easy! He talked me through all of the options I had and was patient with me contemplating what I did and did not like. From… financing to finding exactly which car would work best for me, Matt and the rest of the Herb Chambers Honda Burlington team definitely helped ease some anxiety. I will be going to them again in the future!Anya, we're delighted to hear that Matt and our Herb Chambers Honda of Burlington team made your first car-buying experience seamless and hassle-free! It's great to know they were patient and helpful throughout the process. We look forward to assisting you again in the future!
Excellent Service and Support
by AJ on 01/20/2025Jeffery in service handled my repair. I always know what to expect and receive a fair quote and support for my vehicle. If you are looking for a new car and want the comfort of receiving a truthful service department. In my opinion Herb… Chambers of Burlington is your only option in the North Shore.AJ, we're delighted to hear that Jeffery provided you with reliable service at Herb Chambers Honda of Burlington. Thank you for trusting us with your vehicle needs and sharing such a positive recommendation!
Chris Glen is the best!
by Anne Mapolski on 01/16/2025The service advisor for my last visit was Chris Glen. He is an excellent advisor and I was so happy that he took care of my problem for me. He ordered the part,set up the appointment and when I arrived everything was ready for the job to… be done immediately and quickly. He kept me informed of how the work was being done, etc. He is very thorough, and personable and I couldn't have been happiest with the service I received from him and the mechanics involved.Anne, we're delighted to hear that Chris provided such excellent service during your visit here at Herb Chambers Honda of Burlington. It's great to know everything went smoothly and efficiently for you. Thank you for sharing your experience!
Stress free
by Satisfied customer on 01/06/2025I originally test drove a few used vehicles. I wanted to think it over. My salesperson was Sergio. He was very patient and answered any questions i had. I decided to look at new vehicles. I went back and test drove a few different vehicles… decided on a vehicle - purchased Sergio was wonderful to deal with. There were no high pressure sales pitchesWe're delighted to hear that Sergio provided you with a patient and hassle-free experience at Herb Chambers Honda of Burlington. Thank you for choosing us, and we hope you're enjoying your new vehicle!
Great customer service from Leah
by Amy on 12/23/2024updated 12/29/2024Leah was our customer service reo at Herb Chambers in Burlington, MA. She was very responsive to my situation with my flat tire that required a new sensor. The issue was resolved quickly and Leah explained things in a way that was easy for… me to understand. She also provided a diagram of what I needed to fix my tire. She did an excellent job!Amy, we're delighted to hear that Leah provided such excellent service at Herb Chambers Honda of Burlington. It's great to know she was able to resolve your tire issue quickly and clearly explain everything. Thank you for sharing your experience!
Very pleasant car buying experience
by Jean on 12/22/2024I initially visited Herb Chambers Honda without intending to buy from there, but salesman Jake Matton's helpfulness and enthusiasm changed my mind. I was impressed by the cooperative team, thoughtful and friendly service, and transparent… pricing. Overall, a very pleasant car buying experience. Thanks, Herb Chambers Honda!, Thanks, Jack Matton!Jean, we're delighted to hear that Jake and our team at Herb Chambers Honda of Burlington made your car-buying experience so pleasant. Thank you for choosing us, and enjoy your new vehicle!
Great attention to detail and honest reporting of car health
by Sean R on 12/24/2024Very easy and straightforward process, dropped my car off needing new brakes pads and discovered I needed a few other services I was unaware of. Glad to get it all fixed all at once!Sean, we're delighted to hear that your service experience at Herb Chambers Honda of Burlington was seamless and efficient. It's great we could address all your car's needs in one go! Thanks for trusting us with your vehicle needs! Safe travels!
Service With a Smile
by BR on 12/23/2024Consistently good customer service at Herb Chambers Honda, Burlington. Friendly Service Managers and Receptionists. They do try to give an accurate estimate of the time your vehicle will be ready.Thank you for recognizing the consistent customer service at Herb Chambers Honda of Burlington! We're glad to hear our team provides friendly and accurate assistance. We appreciate your support and look forward to serving you again! Safe travels!
Great service
by Rosie on 12/20/2024June is great and always helpful!Rosie, This is great to hear! Thank you for your continued support! - Herb Chambers Honda of Burlington
White Glove Treatment
by Tony V on 12/18/2024Organized, clean, punctual, knowledgeable and courteous. On top of all that, they have Chris Glenn in the service department. Can’t get better than that. Tony VTony, we're delighted to hear you had such a positive experience with Chris and our team at Herb Chambers Honda of Burlington. Thank you for your support!
Review to
by Charlie Hu on 12/07/2024Very nice experience. Took care of me right away. Michael was very pleasant & explained everything well.Charlie, we're delighted to hear that Michael provided you with a pleasant experience at Herb Chambers Honda of Burlington. Thank you for sharing your feedback!
5 Star auto Service
by Anjani Mehta on 12/03/2024I own 2916 CRV Honda. I always bring my car to this service department. I am very satisfied with the work they do. Thank you.Anjani, we're delighted to hear that you're satisfied with our services at Herb Chambers Honda of Burlington. Thank you for trusting us with your 2016 Honda CR-V! Safe travels!
Hats off ot Jeff!
by Bill Kinnaman on 11/22/2024Just wanted to give a shout-out to Jeff, our service representative a short time ago. Service was first-rate!Hi Bill, thank you for recognizing Jeff and the excellent service at Herb Chambers Honda of Burlington! We're delighted to hear about your positive experience! Safe travels!
Satisfaction
by David Brown on 11/21/2024June was wonderful. She was friendly and professional in addition to being efficient. I was also impressed with her calling Lyft for me. I'm looking forward to something going wrong with my car again so that I can go back to see… her!!(although I'm hopeful my extended warranty covers things).David, we're delighted to hear that June provided such a positive experience at Herb Chambers Honda of Burlington! It's great knowing she went above and beyond for you. We hope your car stays in top shape but look forward to assisting you whenever needed!
Good service
by Michael Reardon on 10/31/2024updated 11/07/2024Carlos was very helpful and professional!Thank you for the positive feedback, Michael! Carlos & the team appreciate your business and hope to see you again next time here at Herb Chambers Honda of Burlington!
Excellency
by RW on 11/03/2024I have been servicing my Hondas at Herb Chambers in Burlington for close to twenty years, the current HRV is my fourth Honda. All the service representatives at Herb Chambers Honda provide excellent service but I was so impressed with… Sandy Lopez that I decided to write this review (my first in 20 years). She was super nice and efficient and went the extra mile to make sure I get dropped off in time for my appointment and she kept in touch with me to let me know what was going on with the service and when my car would be ready. She also helped me look up old records on my previous car to find my prepaid unused service vouchers. I can't say enough about how Sandy made the whole experience with taking my car in that day so easy and enjoyable.Hi RW! Thank you for being a loyal customer of Herb Chambers Honda of Burlington for nearly two decades! We're delighted to hear that Sandy provided such exceptional service and made your experience enjoyable. We appreciate your kind words and look forward to continuing to serve you in the future!
Great people, great service and fast. Nice coffee, tea and snacks
by Ben on 11/03/2024It’s in a convenient location. It’s not a boring shop you have space to do your work on your computer while waiting for your car. Coffee, tea, water and snacks all availableHi Ben, we're glad to hear you enjoyed the amenities and convenience at Herb Chambers Honda of Burlington. We strive to make your visit as comfortable as possible. Thanks for sharing!
Thank you, June
by Cmw on 11/02/2024June took care of everything! Helped by prioritizing needs, and explained services, and discounts available.We're delighted to hear that June provided such excellent service at Herb Chambers Honda of Burlington! We look forward to serving you again! Safe travels!
Excellent Service
by K patel on 10/24/2024Chris Glenn in Service department does an excellent jobThank you for the kind review! Chris & the team appreciate your support and look forward to seeing you again next time here at Herb Chambers Honda of Burlington!
Herb Chambers Honda of Burlington will take the time to get to know what you want, and work with you to ensure that's exactly what you have when you leave. That holds just as true for used car customers as it does for new Honda customers. If you want to be pressured into a purchase, you had best go elsewhere.
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Thank you for sharing your experience with us at Herb Chambers Honda of Burlington! We're glad to hear that our no-pressure approach and flexible test drive met your expectations. Enjoy the ride!
by Herb Chambers Honda of Burlington on 04/08/2025