Herb Chambers Chrysler Jeep Dodge Ram of Danvers
Customer Reviews of Herb Chambers Chrysler Jeep Dodge Ram of Danvers
Review type:
Jeep review
Kyle was great!
by Cj7 on 04/22/2025Made it easy!Your feedback made our day! Thanks for the five-star review! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers
Jeep review
by Stephen Howell on 03/11/2025updated 03/19/2025Friendly staff and easy to work with.Thank you for your review, Stephen! We appreciate your business at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers!
Experts
by Jay Smith on 02/01/2025This is a well run organization that looks intense but their communication is outstanding. Wouldn’t go anywhere else.Hi Jay! We're delighted you appreciate the communication and organization at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. Thanks for your support!
Great Service!
by DW on 01/11/2025updated 01/21/2025Great service, very professional!Thank you for the positive feedback! We hope you won't hesitate to reach out if our Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers team can assist you again in the future!
Service with Connor
by Michelle on 12/29/2024Connor is exceptional at his job. He treats each customer as a priority each and every time. His knowledge and understanding of the vehicle was reassuring as he answered every question for me in detail. If you go to Jeep Danvers, be sure… to ask for Connor.Michelle, we're delighted to hear that Connor provided you with such exceptional service at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. Thank you for highlighting his dedication and expertise! We appreciate your recommendation and hope you're enjoying your new vehicle!
Grade A Service Department
by Ray on 09/18/2024updated 09/26/2024The people who work in the service department are awesome. Keep you updated on repairs and assist with anything you need. Special shout out to Conor who helped me through my repairs. Awesome guy!!Ray, we're delighted to hear that Conor and our service team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers took great care of you. Thanks for the shout-out!
Loosing time
by Hugo L on 06/03/2024I waited for 3 weeks for my appointment, Had the car there for almost a week and they not even did a few recalls,Hugo, We regret to hear about this experience. This isn't the level of efficiency we strive for, and want to address this issue personally. Please reach out at your convenience so we can make things right. Thank you, Travis McCarthy - General Manager - travis.mccarthy@herbchambers.com
My Highest Recommendation
by Katherine K on 05/22/2024I travel 1 hour and 40 minutes to get to this dealership since moving for the past three years now. I am never disappointed and the service is outstanding. My service representative, Connor, is always eager to help and I am very thankful.… My car is always serviced in a timely fashion and without any problems to date.Katherine, we're grateful for your loyalty and thrilled to hear that Connor consistently provides an outstanding service experience. Thank you for making the trip to Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers! Safe travels!
Reviewer
by John Doe on 05/10/2024Service completed in timely manner and to expectations. Service manager communicated well and set proper expectations. Satisfied with service interactionJohn, we're glad to know that our service team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers met your expectations and provided timely communication. Thanks for the positive feedback! We'll see you next time. Safe travels!
Horrible Finance Dept
by Kelly on 03/13/2024Purchased a $60,000 car over the weekend. Justin and Lucas were exceptional!! Unfortunately, Petru the finance manager was not! We were asked repeatedly to purchase the warranty package, to the point of harassment ! When I told him that… asking me 8-10 times was over the top, he snapped back “ I only asked you 3-4 times”. He then proceeded to try to trick my daughter into signing the extended warranty agreement. This was a very unethical attempt at coercion! Did he act this way because there were two women in front of him? I have no idea !! Will not be going back there any time soon!Kelly, thank you for the review. This is certainly not the kind of impression we want to leave our guests with, so I appreciate you taking the time to share these details. Your feedback is valuable and will be addressed with the appropriate members of our team. If there are any additional questions or concerns that we can address for you, please feel free to contact me directly at your earliest convenience. Respectfully, Travis McCarthy - General Manager - travis.mccarthy@herbchambers.com
You will not be disappointed
by Samantha on 03/06/2024I couldn’t have better things to say about the crew at Herb Chambers of Danvers. I specifically worked with Travis, Jason & Lucas during the buying process and Will during closing. This was my first time leasing and they made what is often… a stressful experience completely seamless. Throughout the entire process, they were responsive, transparent, knowledgable, patient and understanding. I never once felt rushed or pressured to move quickly or increase my budget. Travis (GM) treated me like more than just a customer, going out of his way to make conversation, ask about upcoming trips I had mentioned during a previous visit, and always offering snacks/water. Jason (Sales/Leasing Consultant) was extremely knowledgeable and patient during my numerous test drives and very communicative from start to finish. He is thorough and made sure I had everything I needed at all times - he was an absolute pleasure to work with. Lucas (Sales GM) was responsive and flexible to all of my needs and didn’t complain once about the dozens of quotes I requested. He ultimately found the car I ended up leasing in their inventory (a custom order another customer didn’t end up wanting) and I was thrilled. Finally, Will (Business/Finance Manager) made the paperwork part of this process seamless, while still explaining each component to me so I knew what to expect. All in all, the team made my experience a very positive one (with quite a few laughs along the way) and I would absolutely recommend this dealership to anyone. You will not be disappointed!Samantha, it's fantastic to know that Travis, Jason, Lucas and Will made your leasing experience at Herb Chambers of Danvers seamless. We're all about making the process stress-free while providing top-notch service! Thanks for recommending us - we appreciate you!
GC
by Compass on 11/20/2023Efficient, respectful, courteousWe're grateful for your kind feedback and look forward to seeing you next time here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers!
Fraud?
by JL on 05/09/2023I’ll be calling when they open today but the reason for 1 star is a few things plus the big one. First I made my appointment 3-4 weeks ago because that’s all they had available and I put in all the services I wanted plus they have a option… for a rental and I put yes because I knew what I wanted done will be 3-4 hours. I get there and LO and behold no rental. He said I have to call a week in advance to get one. I told him I did it a month in advance on your website, he said it doesn’t work or clicking the option actually doesn’t actually do anything. I told him you have an option for a rental on your website that doesn’t actually do anything? So what’s the point of it? Why even have the option if it does nothing? I told him IRA Lexus next door has a similar thing in their website but when you check it guess what, you get a loaner for the day. Second I’ve asked this service department twice now to align my hood, it came like that from the factory and I have pictures from the day I picked it up to prove it. Both times my request has been completely ignored. Third I brought my car in spotless because I just cleaned it and I get the car back covered all over the hood, roof, trunk, side panels the doors and all the windows in hard water stains. Like they grabbed a hose sprayed my car and drove it outside the service bay and left it there until I grabbed it. I never told the, to wash my car and if that’s their wash they should be ashamed of themselves. I had to go sit at a car wash for 30 minutes and pay $20 for it to be cleaned off or it would start to imbed into the paint. And last but definitely the biggest I paid for an oil change and tire rotation, I went to target after and checked my car and guess what? They never rotated the tires but charged me for it. That’s defrauding the customer by charging for services not rendered. The reason I could tell was one my valve stem cover must of fell off on my front passenger tire and there’s a white mark on my rear passenger tire and both were in the exact position they were when I dropped my car off. Now that puts into question if they even changed my oil and changed the filter. I want a full refund and a refund for the car wash I had to do again as well. If not I might have to call the DA’s office that Herb Chambers in Danvers are defrauding their customers.GREAT EXPERIENCE
by Bill Waite on 01/27/2023Connor R was great to deal with. Prompt, courteous , professional . He researched my warranty, got the work in progress quickly and explained all the work performed. A great asset to Herb Chambers Jeep service department . Thanks ConnorThank you for the excellent review, Bill! We're happy to hear Connor took such wonderful care of you and we hope to see you again next time here at Herb Chambers Chrysler Jeep Dodge Ram of Danvers!
Amazing Service!!!
by Joe B on 10/19/2022I couldn’t be more pleased with my experience at Herb Chambers Ram thanks to Vito. I went into the dealership on Saturday at 2pm and was driving home my new truck at 5pm that day! My family has purchased cars from Vito for years and there’s… a reason we keep coming back. We will continue to return to Herb Chambers as long as he is there. I’ve never had a more seamless car buying process. I shouldn’t even call it a process. Vito made shopping for my new truck actually enjoyable. Having registry services at the dealership is an added convenience. Whether you want a jeep, a minivan, or a supped up truck, Vito will get you what you need.Thank you for the kind review, Joe! We're so glad Vito continues to earn your family's support and we hope you enjoy your new truck. Take care and we'll see you next time here at Herb Chambers Chrysler Jeep Dodge Ram of Danvers!
Great experience!
by Chris M on 09/12/2022John P. was a terrific sales person. No rushing, just listened and got me the cart I was looking for.John and the team are so pleased that the experience at Herb Chambers Chrysler Jeep Dodge Ram of Auburn was so enjoyable, Chris! Thank you for taking the time to leave us this fantastic review!
Dream Car
by Chris on 09/06/2022John was wonderful to work with. Knowledgeable, friendly and honest.Thank you for the great review, Chris! We're so glad you enjoyed working with John and we hope to see you again next time here at Herb Chambers Chrysler Jeep Dodge Ram of Danvers!
Exceptional Service
by Stephanie on 07/22/2022We recently purchased a vehicle from John Karayianis. We found him to be very knowledgeable, personable, and attentive. We looked at the vehicle on a Saturday and drove it home on the following Thursday. The entire staff was great. We… would definitely purchase another vehicle from this dealership again!Thank you for sharing your experience, Stephanie! We're so glad John had the opportunity to assist you with your purchase and we hope you're enjoying your new vehicle. Take care and please don't hesitate to reach out if we can be of service again in the future!
Why go anywhere else
by Alyse Barbash on 11/02/2020This is our 5th time dealing with Herb Chambers Jeep. They are professional no nonsense. Easy to deal with. They sell you what you not what they want to sell you. I would not go anywhere elseTried to buy a car
by John on 04/28/2020Reached out to Herb Chambers three times - once by email because nobody answered the phone at the dealership and twice by their text system they automatically made me use. Zero response - bring your business elsewhere. I find it hard to… believe any dealership is so busy selling cars at this point in time they can’t even respond to customersExcellent service and value
by Robin DiDonato on 01/20/2020I leased a 2019 Jeep Cherokee last year. I was extremely happy with the service and financing options. Greg Ormiston from finance went above and beyond. I was so impressed I brought in my wife and dad. They were both fortunate to work with… Deena as their sales advisor. Deena was extremely patient and responsive. Both Andrea and Mike are very happy with their new vehicles. Thank you Greg and Deena! Very professional team- oriented experience 😊
Thank you for your review, Stephen! We appreciate your business at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers!
by Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers on 03/20/2025