Herb Chambers Chrysler Jeep Dodge Ram of Danvers
Customer Reviews of Herb Chambers Chrysler Jeep Dodge Ram of Danvers
Review type:
Jeep review
Good Negotiation
by Josh B on 11/29/2019Came in looking at new Ram trucks, not sure if I was ready to buy/lease yet. I had seen a 2019 Limited but was also interested in the Laramie Longhorn. They had just received a Laramie Longhorn in inventory, drove that and then we drove a… good, fair deal for both sides. Very friendly, easy to deal with and Charlie and Jim were great and patient!BEST EXPERIENCE EVER
by Wayno1956 on 08/25/2017John chiavaras made this the best car shopping/buying experience ever!!! George was also the best with quick and easy finance options. There was no haggling over pricing or trade in....up front and genuine no pressure. A great way to do… business..very unique in car sales. Check here first !!!! Thank you bothThank you for your wonderful feedback! We appreciate your recommendation and we hope to see you again in the future. Best, Jim Klimas, General Manager
Great place to purchase a vehicle
by Lancers4208 on 03/30/2017We had a great experience at this dealership, from the moment we walked in and were assisted by John Chiavaras who was not only extremely helpful but also quite friendly and knowledgeable with the purchase of a new vehicle. Would… definitely go back again for another vehicle.Many thanks for this terrific feedback! I'm delighted to learn that you enjoyed working with John. Please don't hesitate to reach out if we can assist you in the future. Best, Jim Klimas, General Manager
Amazing Experience
by klynn923 on 03/28/2017We had a wonderful experience at this dealership. From the moment we walked in and met John Chiavaras we were completely satisfied with the level of professionalism, friendliness and honesty. He helped us order the exact Pacifica we… wanted and kept us up to date on the progress of the order. It came in very quickly and when I went back to the dealership, my husband was working and unable to be there. As a stay at home mom, buying a car could be intimidating., but not here. Everyone at this dealership is honest and trustworthy. I was able to complete the transaction with full confidence and that was led by John Chiavaras. Thank you Herb Chambers for employing such wonderful people and allowing a stay at home mom to feel comfortable buying a car (with her husband on the phone!) There's not too many places that this could happen. And we LOVE our new Chrysler Pacifica Limited!!!Thank you! Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience. We value your business and we hope to see you again. Kind Regards, Jim Klimas, General Manager
Go See Lewis Silvano!
by BrianWakefield on 09/05/2016Go see Lewis Silvano. I recommending him highly! I bought a pre-owned Grand Cherokee for my newly-licensed daughter. Lewis Silvano was one of the best car salesmen with whom we have dealt. He was pleasant, cheerful, funny,… knowledgeable and honest. He listened to us (and our daughter) and helped locate the perfect car. He was extremely patient and made us feel welcome and important as we walked the entire lot. Louis eventually found the car we wanted in the dealership's online inventory and had it brought out for us. We went for a test drive and bought the car on the spot. Then things got even better. The rest of the purchase experience (finance, delivery, etc.) was tremendous and FAST. Zac in finance was friendly, informative and patient. We located the car late one Friday night, then finished the deal and took delivery (insurance, plates, etc.) by Monday afternoon (the next business day). When we got the vehicle home, which had been detailed to perfection, and began to drive it, we noticed some issues with the door locks and the brakes. I called the Herb Chambers service department and was told to drop off the car at my convenience. Further, I was offered either a shuttle ride home or a rental car--neither of which we took advantage, but both options were offered without me asking. Without further discussion, the service department replaced all rotors and brake pads, as well as the electronics related to the operation of the door locks. All of the problems were resolved beyond my satisfaction without any begging or pleading on my part. These repairs would have cost me well over $500, up to perhaps $1,000. Herb Chambers stood behind the vehicle. Period. I would highly recommend this dealership. When you go there, call ahead and ask for Lewis Silvano if you want a pleasant, no hassle, no hustle purchase experience. From all indications, I can expect the same from Herb Chambers during the life of my vehicle if I ever need warranty service, or anything else. We are extremely satisfied!What an outstanding review to read! It is great to know that Lewis was able to provide you both with a welcoming shopping experience. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
John Puleo is the BEST
by ShellenaL on 02/02/2016John Puleo went above and beyond to make sure I found the right car. He exceeded all expectations I had! He's not like most car dealers, you can tell he genuinely cares.Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with John, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jim Klimas, General Manager
Vito @ Herb Chambers Jeep Danvers
by Eric_T_Danvers on 09/11/2015Most people only feel the need to write a review if they had a negative experience which is usually true for myself as well. Rarely am I so compelled to write a positive review after a buying experience. I really can't say enough about my… sales guy Vito at Herb Chambers Danvers. Buying a car is just a frustrating experience no matter what you do. I've been to at least a dozen dealerships over the last few weeks, looked at at least 20 different new cars, and I can honestly say with ease that this was the best by far. Vito is an A+ salesman and really made me feel comfortable with the whole process. It's obviously a car salesman's job to sell as many cars as possible... but Vito's #1 priority while my wife and I were shopping for a Jeep Cherokee seemed to be our satisfaction and comfort level with every aspect of the process. That has had a huge impact on our decision to ultimately purchase the car from Vito at Herb Chambers and honestly we couldn't be happier. I can see why he was just as successful back home in Chicago. Five stars!On behalf of all the team here, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Jim Klimas, General Manager
Lewis is great
by steve1386 on 07/17/2015Recently purchased my third Jeep from Herb Chambers. Worked with Lewis again, he knew that I didn't want to spend all day at the dealership and got me in and out very quickly. He found the perfect vehicle for me, got me a great price for… it, also got very fair price on my trade it. Lewis is a very personable person, none of the typical car salesman tactics-very straight forward and to the point. Finance staff was very quick and efficient. I would highly recommend Herb Chambers and especially Lewis.Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Jim Klimas, General Manager
Sales
by Pittimaw on 04/24/2015Vito helped us find our brand new Jeep Wrangler. He was so awesome, he didn't try to over talk us, he let us know all the facts and helped us figure out what we needed. The price was right and he and his team helped with that too. Overall… he was great and I would go back to him in a heartbeat! Go see VitoThank you for taking the time to write this review. I'm so happy to read that your car-buying experience with Vito was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like Vito did just that! We appreciate your business and look forward to seeing you again. Best, Jim Klimas, General Manager
Go See Jeff
by kwnunes on 04/22/2015Jeff is a manager in the service department; takes fantastic care of my wife and I when we bring our Jeeps in for servicing. Today, dropped in for express service, was in and out in about 20 minutes shorter than expected, everything I… wanted done was done perfectly. Highly recommend the dealership, love the service department, go see Jeff.Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Jeff is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Jim Klimas, General Manager
Amazing Experience
by brettpete13 on 04/19/2015Had an absolutely great experience leasing a car here. Kenny Fiandaca helped me right away, and was the most knowledgable person I have ever dealt with. He was patient, and willing to show me exactly what I was looking for. When the… dealership didn't have the exact car I was looking for, he was willing to walk me through ordering one. Instead of trying to get me into a car on sight that wasn't exactly what I wanted, he was able to find one on sight that was FAR better than I even thought I could have afforded. He went out of his way to get me a car that exceeded my expectations, and get it down to a price that fit my budget, even though I didn't think it was possible. I am going to tell everyone I know to see Kenny!Thank you for posting such an awesome positive review! A terrific guest experience is what we aim for each and every time and Kenny is truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
white jeep patriot lease
by jessntanya on 04/16/2015Vito is the bomb!!!! First car I ever got.. New driver and a jeep is all I have ever wanted. I wanted low payments and Vito helped me out. Same day I got what I wanted. Vito is the best and everyone that wants a car and a nice guy who takes… his time go to him:)I sincerely appreciate the time it took for you write this great review about Vito! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jim Klimas, General Manager
Kenny F is a ROCK STAR!!!
by jeepchick87 on 03/05/2015I was dreading buying a car because of all the headaches involved.... well not with Kenny! Unlike at other dealerships, Kenny didn't waste my time by trying to SELL me a car... he took the time out to listen to me so he could really grasp… what I was looking for. I didn't find what I wanted the first time around but Kenny kept in touch and found me the PERFECT vehicle just a few days later. I was blown away by how professional and knowledgeable Kenny was and will be buying my next car from him without a doubt! Anybody looking for a car - go to Herb Chambers and let Kenny do the dirty work for you - you will be glad you did!!!!Thank you for posting such an awesome positive review! I appreciate you taking the time to share your experience with Kenny. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Excellent Sales Support
by tommyboy20 on 01/03/2015I have been in the search market for a used car for my daughter for the past 6 months. I recently found a vehicle that would meet all of our requirements including safety, features, condition and price. After narrowing our search I then… found the same vehicle at Herb Chambers in Danvers. I called in advance and upon arrival we were introduced to Ken Fiandaca. Ken showed us two vehicles and placed them side by side for a true comparison. After making our decision Ken then made the entire sales process very easy and comfortable. He explained all of the used car policies and stood behind everything he said with no pressure or hidden sales tactics. During the past 6 months I have dealt with many different dealerships as well as salesman. Ken, by far made this an easy decision to make. His manager, Will Laflash, also came by to make sure my daughter was well taken care of in a very courteous and profession manner. I highly recommend Herb Chambers of Danvers and the entire sales team. Thanks again Ken, Tom Vasquez.Thank you, Tom, for taking the time to share your experience with Ken. I'm so glad to hear you had such an enjoyable visit and that you found Ken to be so helpful. I will be certain to let him know he is doing a wonderful job. Thank you again for your business and for choosing Herb Chambers Chrsyler Jeep Dodge Ram of Danvers for your automotive needs! Happy New Year! Jim Klimas, General Manager
Excellence in Customer Service
by Voodoo68 on 12/31/2014Baught my 2015 Jeep Wrangler Unlimted Sport from Salesman Sean Fitzgerald on 12/30/2014. What a streamlined professional process. Everone from the General Manager Jim Kilmas to Zac Papadakis the Business Manager was amazing. I didnt know… buying the car I really wanted could be this easy. I am blown away, and have never had a simular experience at anyother Boston area dealership. Herb Chambers has earned a new customer.Thank you for your business and for choosing Herb Chambers Chrsyler Jeep Dodge Ram of Danvers for your automotive needs! Happy New Year! Jim Klimas, General Manager
The perfect Wrangler
by Losbluejeans on 01/02/2015After spending nearly two months visiting every Jeep dealership in Massachusetts and New Hampshire for my new Wrangler, I decided to make one final stop at Herb Chambers in Danvers. To be honest, I was really only going in to confirm that… the prices I had been quoted were in fact the best possible deal and planned on leaving with that information and buying elsewhere. I was greeted by Kenneth Fiandaca Jr, and after five minutes of chatting with him it was clear that this was a night/day difference to every other dealership we had visited. There was no pressure, he listened closely to my very specific requirements and found me exactly what I was looking for. In fact, he found me a model I hadn't even considered - and as soon as I got behind the wheel I was in love. Beyond that, the price was fantastic and everyone else we interacted with throughout the process was equally welcoming. As I mentioned, I didn't plan on buying from Herb Chambers - but my experience with Kenneth changed that and I'll most certainly be back.Thank you for taking the time to share your experience with Ken. I'm so glad to hear you had such an enjoyable visit and that you found Ken to be so helpful. I will be certain to let him know he is doing a wonderful job. Thank you again for your business and for choosing Herb Chambers Chrsyler Jeep Dodge Ram of Danvers for your automotive needs! Happy New Year! Jim Klimas, General Manager
Excellent car-buying experience!
by dloveman on 12/20/2014I hadnt bought a car in several years and was dreading heading into the dealership. When I got to Herb Chambers in Danvers, I was greeted by Darlene and, admittedly guarded, I said, Im looking to buy a car. She laughed and told me I was… in the right place. I had done some research and knew exactly what I was looking for so we took a walk out to the lot and hopped in for a test drive. As we went along, Darlene explained a bunch of the mechanical and electronic features and even went so far as to demo the voice control. I was feeling good after the test drive, but expected that to quickly fade as I knew what was coming next - the negotiation. In retrospect, I cant believe I was worried. Darlene and her associate Bill talked me through everything. I had mentioned seeing a comparably equipped vehicle at a competing dealership priced a bit lower so Bill pulled it up on the computer, confirmed what I had said and went to see what he could do. We went back and forth a little longer, but in the end, I think we reached a price that we were both happy with. Financing was a breeze too. I had gotten pre-approved through my bank at, what I thought was an excellent rate. Joey, the finance director, was able to find me financing at 3/4 of a percent lower - every little bit helps! Throughout the whole transaction, there were no high-pressure tactics. Everything was a calm discussion and at no point did I feel like the dealership was taking advantage. Its only been a few days, but I have already recommended Herb Chambers Chrysler, Jeep, Dodge, RAM of Danvers to several friends. I couldnt be happier with my new car, or the experience of buying it. Thanks guys!Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Bill, Darlene and Joey were able to do exactly that. Thank you again and we look forward to working with you again in the future! Happy Holidays! Jim Klimas, General Manager
super treatment
by mulljsrt8 on 12/17/2014Super time buying my 2015 Ram.Anabel is a really great person and very up to date on product.No question went unable to be explained to me..It was a fun time..She was just "GREAT" !!!!Thank you and we look forward to the opportunity to serve your automotive needs again in the future. Happy Holidays! Jim Klimas, General Manager
Vito Scavo at Hern Chambers in Danvers, MA
by BlackCherry14 on 10/25/2014Just bought my 2014 Jeep Cherokee at Herb Chambers in Danvers, MA and want to mention the great service and atmosphere presented by the dealership. Vito Scavo really took the time to locate the vehicle and was more than helpful to make… sure I left with vehicle that I wanted. Vito's excellent service, professionalism, personality, and commitment would make me go back to buy another vehicle at Herb Chambers again!This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Vito was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jim Klimas, General Manager
great service
by hoganc364 on 09/15/2014Overall I was very satisfied with my service at herb Chambers Dodge. I waited for my oil change. Jose was very helpful and with the free tire rotation coupon the service was very affordable. However I was a little disturbed when the… receptionist insinuated that the service advisor did not know what he was doing. She heavily implied that he was not qualified for the job he was doing. this made me uncomfortable as I had left my brand new car in his hands. Otherwise the waiting area was comfortable and I felt that Jose was much much more competent than was implied by his co-worker.Thank you for taking the time to share this feedback. It is of utmost importance that our guests leave our dealership confident that they made the right service decision. I assure you that Jose is more than qualified. He is truly an asset to this team and I will use your feedback to address this with the rest of our tema. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas General Manager
great car buying experience
by jeeplover65 on 09/03/2014I would like to commend Anabel O on her professionalism. knowledge and assistance she exhibited during my car buying experience. I generally dread buying cars, especially new cars....there are many choices from brand to model, to options… and trims, and to dealership and salespeople. I find it all daunting and aggravating! I was pleasantly surprised and refreshed at how relatively easy and smoothly Anabel made my sale. Thanks for helping me find my White Patriot with tan interior, Anabel! Bill L, general sales manager, your flexibilty and approachable demeanor were recognized and appreciated! Zach in the business office, so friendly and made the most dreaded part of the whole car buying experience one with laughter and lightheartedness, all the while getting the job done! Thanks to Will and his team!Thank you for taking the time to share your experience with Anabel, Bill and Zach. IÂm so glad to hear you had such an enjoyable visit and that you found them to be informative and thorough. Thank you again for your business and for choosing Herb Chambers for your automotive needs! Sincerely, Jim Klimas General Manager
Thank you for your review, Stephen! We appreciate your business at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers!
by Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers on 03/20/2025