Honda North
Customer Reviews of Honda North
Review type:
Great buying experience (again!!)
Great buying experience (again!!)
by JillianB on 06/29/2023Evy, Kevin, James and John did an outstanding job in search for a new Honda Pilot. Evy and Kevin were very open and honest with the whole process, the value of my trade and the availability of Pilots.Hi, we're happy you found our staff so supportive during your experience here at Honda North. Please don't hesitate to reach out if there's anything additional we can do for you.
Great experience
by Colleen on 06/06/2023Always fast courteous and friendly and efficient. Oil change fast and quick topped with a car wash! I also can not see going to anyone else for your honda purch! Great team at Honda northHi Colleen, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda North Service
by Honda Owner on 04/28/2023Took my Honda HRV in for scheduled service. Prompt pleasant greeting when I arrived. Took my car right in, sent me a text if communication was needed. Back out the door 45 minutes later. Excellent experience from start to finish.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Honda North remains my choice
by Gooligan on 04/18/2023I bought my car from Honda North, and I have taken it back to them for all service. The employee owned dealer means everyone is personally involved and committedHi Gooligan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rude salesman
by Bill on 03/20/2023Had been looking at a used car for a week or so online. Called to check on the price as it had suddenly been raised substantially. The salesman didn't know why and basically said "that's the price take it or leave it". When I mentioned it… had been a lower price he said he didn't know what I was talking about. He had no interest in explaining or helping me with the car.Serviced removed(unauthorized) remote start after $1000 repair
by 2 Honda owner since 2014 on 09/28/2022Paid over $1000 for ignition/ key switch/ module repair, with remote start intact.we agreed that this was not coming out. They gladly took my money and said they completed the repair. Two weeks later the problem resurfaced. They then took… out the remote which by the way has never failed. And the dealer that installed the remote gave me his card and said he would work with the dealership…. They never called him. And the dealer had the car for a whole week the second time. Perhaps it’s time to find a new car/dealer…Does not honor warranty!
by Tim on 10/07/2021This dealership does not honor Honda warranties. I bought my truck less than 3 years ago and it has less than 36,000 miles on it. According to another dealership and two separate calls to corporate, the part is covered under the new… vehicle warranty. So, if you think your vehicle is covered, don't bring it to Honda North! They will charge you a $139 diagnostic fee that you think will go away when the part is covered by a warranty and then they will tell you it is not covered. What a scam! Unfortunately, each dealership is privately owned, so they can choose not to honor a warranty. Makes me doubt the Honda brand in general. I'll at least be sure to never consider Honda North when buying a car again.I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
GOT THE RUNAROUND
by Jim Campbell on 07/14/2021I had a very pleasant experience with my salesperson Ryan on the initial contact by email and phone regarding the purchase of a used 2019 Civic Sport Hatchback. I live approximately 100 miles away from the dealership and was going to make… the long trip with my son to purchase this specific car we located at that dealership. The car was advertised as a CPO vehicle. When we got to the dealership we inspected the vehicle and immediately noticed that the rear tires were needing to be replaced since the tread was worn down to the tiny wear bar indicators between the tread pattern on the tire. They didn't replace them but instead just moved them from their original position from the front to the rear wheels and Ryan showed me a printout of the 182 point inspection they performed on the vehicle and stated to me that the mechanic certified them as still being acceptable for their parameters. A bigger issue existed with the front brakes. The entire front end of the vehicle pulsated and shook as you applied braking to the vehicle and it was clear that there was a significant issue with the rotors and/ or calipers and pads. after the test drive I brought this to Ryan's attention and he just told me that I was wrong because the in house inspection of the vehicle stated that they were fine. He kept referring me back to the inspection report even though I was clearly telling him that there was something wrong with the front end when braking. He got the service manager only after I insisted on speaking with him to express my concerns and the service manager came out and stated to me that there was a problem wit the brakes but they resurfaced all 4 rotors when they took it in trade 2 weeks ago and it was resolved then. I reassured him that there was still a very noticeable vibration in the brakes and he took it for a ride and came back and finally agreed with me but insisted that it was just moisture build up on the rotors which was causing a temporary vibration, and it would get better. This is clearly a ridiculous excuse and the car simply needed a complete front brake job which would cost them only a couple hundred bucks in parts to remedy. They refused to do anything to properly fix the brakes and must of thought I was gullible to believe such a ridiculous excuse for the problem. Needless to say I was extremely put off by their lack of sincerity and didn't purchase the vehicle...TOTAL WASTE OF A DAY!I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Bad sales tactic
by GvonS on 03/12/2021Test drove a Honda Pilot on Monday came up to buy it on Tuesday. Honda North dropped the advertised price by $500 between Monday and Tuesday and charged the prior price. I've been taken for $500. Thank you Honda North!I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Car Purchase
by JoneR on 11/04/2020WOW!! I just bought a certified pre-owned Honda CR-V from this amazing dealership. It was well worth the drive from Salem to Danvers. My sales person, Ozzy, was professional and went out of his way to make me feel I was valued as a… customer. I would heartedly recommend this dealership to anyone looking for a new or used vehicle. One of the best car buying experiences I have ever had.We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Amazing no-nonsense dealership
by Ryan on 10/09/2020I purchased an Accord here after having a bad experience at another Honda dealership. The whole process was streamlined and pressure free. Jason O'Keefe was amazing to work, very personable, professional, and attentive. Easily the best… dealership experience I had during my search.We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Bad service
by Benny on 08/16/2019Dealer is very deceptive and finance manager did no want to give a refund after 7 days of “purchasing” honda extended warranty which he made seem like it was already part of the vehicle.he denied giving me the refund. Will no longer do… business with this dealer.I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
If you like people going through your stuff without permission
by ncodddd on 06/26/2018Apparently staff at Honda North Service Department believe it's perfectly fine to get into a glove compartment of the customer's car and go through their stuff without telling them or asking permission. When caught, the guy (I believe his… name is Jorge Gomez) said he was looking for the Certificate of Registration, and insisted that that's how he ALWAYS does it, and that he will put it back when the service is done. So, he routinely goes through your stuff to find what he needs, then later puts it back (hopefully) - all of that without ever telling you or asking your permission. Nice, isn't it?!ncodddd, Thank you for bringing this to our attention. In order to complete the necessary paperwork on our end we do need the vehicle registration. I have brought this review to the Service Managers attention to ensure we are not going through customers glove boxes. Thank you for making us aware of this and I apologize for this experience. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Brought the car for a state inspection and they broke it
by HondaNCustomer on 04/12/2018Took my 2014 Accord in for annual state inspection and they offered to implement the recall for the battery sensor. Unfortunately I said yes, and now I have a persistent "Check Charging System" message. I called to see what they could do to… help and now they want the car for a day. They also provided their Multi-Point Inspection Form which indicates that all is "green". So they obviously didn't look at the car's dash display before they returned the vehicle. And they have the nerve to ask for "Excellent" reviews on the survey from Honda! That''s not going to happen.HondaNCustomer, Thank you for making us aware of your concerns and I apologize for the inconvenience this has caused. In order for us to diagnose any electrical or mechanical problem the vehicle does need to be left for the day. Again we apologize for the inconvenience. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Pleasurable Experience
by Thetwoeddies on 10/09/2017Purchased a 2017 Honda Civic SI after utilizing Edmunds to obtain an internet price. The vehicle is outstanding and Steve M. from sales made the experience pleasurable.Thetwoeddies, Thank you for sharing your experience with us and thank you for your business. I am happy to hear that you utilized Edmunds to get the best price on your new Civic SI. Enjoy your new car and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Transmission problem
by ANGRYRED on 09/17/2017My 2014 Honda CR-V developed transmission issues. The car would make a loud grinding noise, jerk back and forth then stall. Could not put the car in gear without stalling. Towed the car to my mechanic who experienced the same situation and… advised me that I have a transmission problem that should be covered under my Power train warranty. Towed the car to Honda North since that is where I purchased the car. They advised me in advance that it would cost $125 to diagnose the problem. They had the car 3 days, drove it 9 miles and told me they could not recreate the problem and therefore would not be fixing the car. I paid my bill, even though they could not show me what they did for the $125. Drove the car home and guess what it happened again. Spoke to my mechanic who said take it to another dealer. Took it to Commonwealth Honda. They had no problem finding the problem. They replaced my torque converter which was covered on my warranty. Got the car back and it rides great. The long and the short of this is DO NOT take your car to Honda North for service. GO TO commonwealth Honda!ANGRYRED, I apologize for the delayed response but still wanted to address your review despite it being handled over the phone. As an employee owned company we take customer satisfaction extremely seriously. If you have any additional concerns that we have not addressed please feel free to call the Service Manager Steve Bouchie at your convenience. Sincerely, Honda North Danvers, MA www.HondaNorth.com
BIG DISSAPOINTMENT
by 1LostCustomer on 03/28/2017Sales staff is rude, uncaring and unresponsive. Ask too many questions and they'll just hang up on you. Very disappointing.....Dear Mike R, 1LostCustomer, James Rockford, Mike Malott and Mike - the various alias' you have used, This is now the 5th site you have written about our company - Better Business Bureau, DealerRater, Yelp and Google+. A member in the call center was speaking to you when the call dropped. You were telling him about your Jaguar and how you love being the "black sheep" of the family. He did not hang up on you as his job is to have you come in for an appointment. Not sure why you are so angry, especially after a manager called to apologize the next day but you continue to make threats - writing an article in a magazine about us as well as slander us on 5 different sites. Wow! You do not understand and nor would i expect you to know the intricate details of how everyone is paid at Honda North but i can assure you, it does not matter to someone in our call center or on the sales floor if we sell you a higher priced vehicle versus a less expensive. Like we stated in the previous review, we are sorry that you are obviously irate about the perception you were hung up on. We simply did not. We try our best but we are not perfect and for that we again, will apologize. Please stop slandering our company and the wonderful people that work here as everyone work's and tries their best to support themselves and their loved ones. We are all entitled to a bad day! Hopefully one day you'll write a review that is positive as your Yelp account is all 1 Stars - there are tremendous people and local businesses in this world so hopefully a positive experience crosses your path very soon! We wish you nothing but good health and hope you find peace in your life. Sincerely Honda North
Yet another great experience!
by lisayoung05 on 05/22/2016Yet another great experience working with Honda North. David Clifford was professional, patient and listened to what I was looking for in my next car purchase. He provided all the details necessary to help with the process go very smoothly.… I will be recommending my family and friends.Dear lisayoung05, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Dave provided you with an excellent car buying experience. I will be sure to pass this review along to him. As an employee owned company your satisfaction is our number one priority. Thank you for your business and congratulations on your new vehicle. We look forward to seeing you at your first oil change! Sincerely, Honda North Danvers, MA www.HondaNorth.com
Great experience
by 26point2miles on 03/23/2016I am happy a friend referred me to Honda North. I just bought a new Honda CRV EX-L and had a great experience. Jonathan Rennick was a pleasure to work with. The process was straightforward and I never felt pressured. I feel that I got a… great price and would recommend Honda North to anyone looking for a new car.Dear 26point2miles, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Jonathan was a pleasure to work with and that he provided you with an excellent car buying experience. As an employee owned company, your satisfaction is our number one priority. Thank you for your business and your recommendations. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Don't trust this outfit
by bad_service2 on 02/02/2016Brought my vehicle into the service department to have the interlock switch on the shift replaced because it was sticking. I actually told the service adviser Leah what needed to be replaced. Well they replaced a cable assembly ($400) and… within 48 hours I had the same problem . I made another appt. and this time they told me my break light switch was defective. Now rather than just fixing the problem for the previous $400 I paid these All Stars charged me an additional $115. That's a $500 bill for a $5 dollar part. Don't trust this outfit, take your business to another dealership.Dear “bad_service2” Thank you for making us aware of your recent experience. As an employee owned company, your satisfaction is our number one priority. The Service Manager, Steve Bouchie, would like to speak to you regarding your visit. He can be reached at 978-539- 5039. Thank you for your business and we look forward to speaking with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Great service
by Theduckiestone on 08/19/2015updated 10/22/2015Brought car in to handle an air bag recall. Left the car a day early as that was when I was able to get a ride home. Vic Gillespie the service advisor was pleasant, efficient, and informative. The work was completed the day I brought it… in. When I picked up the car, Vic remembered my name, she went to get the car herself, brought it through the car wash and brought it around for me. I have never used this dealership for service. I was very pleased with this dealership and would highly recommend them.Dear Theduckiestone, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic provided you with excellent service during your visit. As an employee owned company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Hi, we're happy you found our staff so supportive during your experience here at Honda North. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 07/01/2023