North Shore Mazda
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Customer Reviews of North Shore Mazda
Review type:
Double good experience
by Paul D on 04/01/2025
For the second time in my life I woke up not at all expecting to buy a car, but ended up purchasing from North Shore Mazda by time I went to sleep. They are no frills, solid to deal with. Ask for Issac Baer…
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Double good experience
by Paul D on 04/01/2025For the second time in my life I woke up not at all expecting to buy a car, but ended up purchasing from North Shore Mazda by time I went to sleep. They are no frills, solid to deal with. Ask for Issac Baer…Very happy with North Shore Mazda
by Ilie on 02/06/2025My previous car was a Mazda 6, which I had also purchased from North Shore Mazda. When it came time to get a new car, I knew I wanted another Mazda, so I returned to the same dealer. This time, I was greeted by Issac, who was incredibly… knowledgeable about the different models we were considering and answered all of our questions thoroughly. I appreciated that there was no pressure from Issac, which is very important to me. In the end, I purchased a CX-5 and am thrilled to be the proud owner of another Mazda... Zoom Zoom!Go Somewhere Else
by Dan on 07/11/2024I wish I could say I was one of the many happy people who have left reviews about this dealership, but I’m about as far from that experience as possible. Let’s dig in - I don’t take time to write these often, but I’m about as angry as I… get. I bought my Mazda CX5 GTR here in 2020 - the sales person Duarte was awful - every single thing I asked about required a trip to the backroom ( maybe he was new ? ) and he actually laughed at me when I asked if the car would be ready a few days after we finished the paperwork. The guy in the backroom trying to sell extended warranties / service coverage was so pushy I had to tell him no five times. All this to say that, even though they give you a free oil change when you buy a car from them, I avoided going back until recently. I almost went to a different dealership, but figured hey maybe it was an off day / transaction. It had been nearly 3 1/2 years - no way it could be like that again. Enter the class-action lawsuit against Mazda including my particular CX5 model - apparently the oil was leaking through seals on some models. The result was a trip for an oil change roughly every 2500 - 4000 miles ( it’s rated for 7500 ). I had noticed I was changing it a lot over the past few years - I even raised the question with the service department when I went in for a brake job. The guy I spoke to at that point said, “ well it’s based off of engine run time.” Really? Did I idle the car in a parking lot for a week straight to bring my range from 7500 to 4000 miles? That still blows my mind. Called them up and was told I needed to go in and get an oil change at the dealership and then set up a subsequent visit 1000 miles later to check the oil levels. Annoying, but I doubt they set the rules at the dealership level so that’s what I did. Fast forward to yesterday - John in the service department calls to let me know they did the test and all the oil was there. There was no problem. This didn’t seem right since I was still changing it roughly twice as much as I should. I got John on the phone today and explained that - something was clearly still wrong. Could they check the oil sensor? Was there something else we could look into? John’s response? “ We don’t have a service record of you coming here for oil changes ( to prove they were done right).” I spared him the explanation of why I had avoided the dealership like the plague. Then he said “You go to Valvoline? “ He then proceeded to tell me how they may have not put enough oil in / the wrong oil / etc / etc. These are questions I obviously can’t answer ( and he acknowledged that on the phone - thanks for asking John ) I responded by saying “ Every single time I’ve gone there for 3 years they got it wrong?” It’s weird that my Honda Pilot has been brought there since we bought it in 2017 and guess how many times I’ve experienced the same problem with that car? Zero. Guess it’s only Mazdas that confuse their techs. TL / DR: I’m a sucker for punishment and went back to a a dealership that gave me an awful experience the first time. John doubled down on my foolish decision to go back and, instead of trying to help me figure out why my oil light kept coming on way too soon, decided to pass the buck and blame another company. I’ve been trying to call the service manager but oddly enough the extension on his business card doesn’t work. Seems fitting. Go somewhere else.Worst dealership experience. Horrible insulting customer service.
by Mark on 05/07/2024One of the worst experiences leasing a car. They toured the car on weekend, asked me to sign the lease for a same day delivery. After signing the lease and putting the deposit. They said that the delivery moved to Monday. Then on Monday… they told me that they lost the car's title. So they need to reissue another title from Mazda's headquarter and send it to the dealership which took more than a week. They told me that they can reimburse me if I rent a car. I did and right now almost after the year they haven't even started reimbursement even after multiple calls and after multiple services with the car. During that period I contacted the finance department. Ask for the reimbursement and the status of the car delivery which was postponed multiple times and the guy started F-bombing me and I'm serious, he used f-words toward the customer. That was the most ridiculous day for customer service. The guy in the financial service told me that I'm bind with the contract because I already signed it and I cannot do anything except waiting and they're not going to reimburse for the rental so I can go F myself. I contact ed, the Mazda customer service and it still is ongoing case. I believe that that guy in the finance department need to be fired.Tirelessy Worked to get me my dream deal
by JasonS02152 on 04/26/2024If you are in the market for a Mazda, I suggest you reach out to Nestor Lopez. He worked tirelessly, over a few weeks, to get me the deal I was looking for on my latest lease a 2024 CX-5 Carbon Edition.😊 zoom zoom!Smooth and painless
by Murph on 01/29/2024Nestor my salesman was great, accommodating and patient. The experience was smooth and easyLove my New Car from this Local Dealership
by George on 05/09/2022I ended up visiting there twice but was able to come to an acceptable deal. I can be indecisive but the Salesperson Brian E was very patient with me. Nice clean, well laid out dealership and convenient location for me.Not Concerned with having a satisfied customer
by George G on 05/04/2022Unwilling to match the trade offer or monthly lease payment of other dealers because they do alot of business and they don't have too. If I don't buy it, someone else will. Could care less if I walked out. Not a good feeling for a customer.… I foolishly leased a car from them anyway just because I didn't want to spend any more time at another dealership. I could have had a higher model for a slightly lower payment. My fault, Never again!New and Used Car Purchase
by cl on 01/07/2022We have purchased 2 cars from North Shore Mazda in recent years. Eric Martiniello worked with us on a new car purchase in 2019 and a 2nd used car purchase recently. Both experiences were excellent. Eric and other staff were very straight… forward and easy to communicate with. The process was transparent and head ache free. We are very happy with both vehicles and highly recommend Eric and North Shore Mazda.2013 Hyundai Sonata SE
by Andy on 12/02/2021came in today very optimistically to test drive an electric blue 2013 Hyundai Sonata SE as my first car since I have been saving for the moment to seek some purchases in the market, and it was going well at first but I found a lot of… cosmetic imperfections which were not shown in the pictures within the listing such as front, side, and rear dings and scratches and major rusting within the calipers and with an off alignment and other issues as I test drove it with my sibling I decided the car was not worth 10 thousand dollars with 110,000+ miles on it as the salesman which I cannot remember their name said was a well taken care of car because it was previously owned by a student and as a student myself everyone knows students are not the best she it comes to caring for their car because they're typically used as "beaters" when commuting long distances unless purchased newly. The young man that initially helped me had no idea what he was talking about in terms of the work that was done to the car that made it valued to "10K" because he confused an entire's car motor which essentially is what the car is comprised of to work properly to a blower motor which is only an airflow regulator for the car.. so this already was a huge red flag for me because if a sales person does not know anything about cars then why should I purchase it? After not being able to convince us, he decided to bring his manager which goes by the name "George Ciko" as stated in this website. He tried to pitch that the aesthetics of a car do not matter and don't detract from overall value of a car, when everyone knows that spending 10,000 dollars on a car is no small feat and for the poor condition it was in it was definitely not worth 10,000 dollars. Nobody wants to drive a car that does not have any aesthetic appeal, so then as we try to negotiate a price drop because that car was not worth the price they were pitching George decided to become very rude because he was trying to use shady and sleazy sales techniques by undermining the accident it had even though it was listed in the CARFAX report that the accident was moderate and not minor as he was trying to pitch to us. Keeping in mind that I was paying the car in cash I had thought like any good salesman they would be willing to at least try to accommodate the needs of the customer and at least try to offer some sort of mediation to the listed price since it was not being financed, but he basically stated that he did not care where he received the money whether it was from a financed bank or from my own bank account. This is no way to speak to any customer and you should always treat your customer as well as you can so these sleazy and sneaky sales techniques were not going to work on me and my sibling, so we decided to walk away as a result. As a general recommendation do not go to this dealership to do business with a manager of this caliber, they are absolutely sneaky and try to weasel their way into trying to control the situation when a customer paying in cash was just trying to negotiate as most dealerships would at least listen to the offer.Good luck trying to buy a car from Northshore Mazda!!!
by Audrey Adams on 09/25/2021They sell the car you put a 2k deposit on to another person, they set up appointments to test drive a car and talk with the finance department after the dealership is closed and no one is available. They send out a staff member who has no… idea of the situation to give me the bad news that there is no car for me. So throw the "good guy" under the bus and not have the professional courtesy to have the GM and the sales manager who actually made the mistake to take responsibility for the mistake and make it right. They didn't care about the sale or me as a customer. I really wanted that carThey will close for you
by Steven on 02/24/2021updated 03/03/2021Everyone involved in the purchase of my vehicle were helpful and professional.CX5 - good car - very favorable review of salesperson
by KCC on 11/07/2020Low pressure, a good supply of cars, and we got what we wanted at a decent price. Last-minute touch-ups were taken care of. Eric Martiniello was knowledgeable and a pleasure to work with.Nice rides with Brian
by Jan Tan on 11/18/2019We came in at the beginning of our car shopping experience to try the Mazda Grand Touring and tried both the Grand touring and the Grand Touring Reserve. Brian was knowledgeable and patient, showed us all the different features of the car… and how to use them. Good job taking us on a route where we got to try out different aspects of the driving. Very good at pointing out the good features of the car without making us feel pressured. Since we’re at the beginning of the car search, we were certainly not going to make a decision that day and Brian understood that and took his cues from us. Manager coming in at the end and trying to clinch a deal at the end of the experience did not impress us. That is something we dislike about car shopping. When we are ready to buy, we will and the dealership with the car will know it. Pressure with wheeling and dealing will make me less inclined to return, not more. In short: Brian was great but Dan’s pitch at the end rather soured us.Great Purchase Made Easy by Eric Martiniello
by Mjolnier on 04/17/2018I recently purchased a 2017 Mazda CX-5 and could not be happier! Eric Martiniello, Bill Iannelli and Dan McBride at North Shore Mazda made it a great experience. Eric was very helpful throughout the transaction and very knowledgeable… about the car. At no time did I feel rushed or any pressure to make the deal, we went through the numbers and made it work. This is my 2nd time buying a car there and will go again in the future. I got a great price for my trade-in and a good price on the car itself. Ask for Eric when you go visit, you won't regret it!tried to buy a car here
by cu503 on 02/17/2017car was mis- repesented on line then had to fight to get deposit back when I saw car not a match to ad run, don't walk!Beyond Satisfied! LOVED IT!
by Cassie_V on 11/02/2015I had a wonderful experience at North Shore Mazda with getting a new lease. Dmitry was my salesperson and could not have done a better job. Meeting him felt like my fiance and I had known him for years. His listening, honesty and… transparency helped me feel sure and relaxed through the whole process. I am very happy with my vehicle and will be a lifelong customer. Dmitry is now a friend. I absolutely recommend this place and Dmitry!Low pressure, straightforward, excellent results
by NewToMazda on 09/30/2015Donovan was great to work with--relaxed, responsive, funny. I shopped one day, and came back to close the deal two days later. Couldn't have been easier, and the price was very good. I recommend this dealership very highly. Happy to make… the switch to a Mazda 3 from a Ford Focus.Great experience
by tbla1 on 04/30/2015Very quick and easy cat buy. Never have I been able to walk in and out of a dealership without any stress and badgering. Thank you to my sales consultant Dacota for making the whole process too easyRecommended Dealership
by Charlii5677 on 04/29/2015After going to a few dealerships and getting the good old run around with my trade and the car we had in mind, my uncle and I were happy when i walked in to North Shore Mazda. Everything was right up front and easy, Dee made the process… smooth and kept me informed of what was going on. Great place highly recommend this dealership to anyone looking for good customer service!!!!Amazing experience
by admcc on 04/27/2015Tony did an awesome job getting me a new Mazda 6. All questions answered diligently and honestly. I know I got a great deal and I had a great time getting it all processed. Awesome dealership & people.
About our dealership
This comment was not posted by me. Someone else did it on my behalf and without my knowledge thinking they were doing me a favor because they thought I was upset. I asked that it be taken down but they refused due to "policy". I went back and worked out an acceptable deal with this dealership.
by George on 05/09/2022