North Shore Mazda
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Customer Reviews of North Shore Mazda
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Double good experience
by Paul D on 04/01/2025
For the second time in my life I woke up not at all expecting to buy a car, but ended up purchasing from North Shore Mazda by time I went to sleep. They are no frills, solid to deal with. Ask for Issac Baer…
70 reviews
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Really Happy With My Car Buying Experience
by Isabel886 on 04/24/2015I really hate car buying and found myself in the position of having to get a new "mom" car, as my current car was too small. I've never been a fan of larger cars or SUVs, so I ended up going to, pretty much, EVERY dealership of every kind… of car on the North Shore. By the time I walked into North Shore Mazda, my defenses were up (very sick of the smarmy, high pressure sales experience at a lot of dealerships), and OMG, was Donovan Dodge and North Shore Mazda was a breath of fresh air. Absolutely no pressure to give my contact info or to make a purchase--he simply helped me measure the car (CX-5) to see if my double stroller would fit in it, gave me the info I needed about the car, was totally relaxed and non-pressurey on the test drive, gave me his card and that was it. The truth is, the CX-5 was not my first choice, I was actually seriously considering a volvo, however trying to get a volvo price quote from various dealers was so irritating, time-consuming, and high pressure, that I decided to look at the Mazda again. When I realized North Shore Mazda did a lot of business with TrueCar buyers, I decided to get a quote, Donovan contacted me the instant my request came in, gave me the price I wanted on a car they had in stock (I already knew what they'd had in stock) and the whole "negotiation" was over in about 5 minutes. Since then, I've picked up the car and been back to the dealership for an additional item I purchased for the car and OMG, walking in there is still a relaxing breeze. And I'm really enjoying the car! I'm one of those people who remember the car buying experience each time I look at my car, so it makes a HUGE difference to me what that experience is like. I'm SO happy with this purchase because it was EASY. If it turns out that service at North Shore Mazda is as easy and genuinely friendly as the sales service I experienced, I would seriously consider another Mazda in the future (assuming my CX-5 does well for me over the next bunch of years--so far, it's great). I highly, highly, highly recommend this dealership and Donovan too. THANK YOU, is all I can say! (And OMG, with buying a car, that's such a relief to say, compared to my other dealership experiences!!!!!).Happy with my new car
by CReeves14 on 04/23/2015I recently purchased a brand new CX-9 from north shore mazda. I have to say, the staff there was amazing. I went in to the dealership just to pick up a friend of mine and once I seen some of the cars they were putting out, I had to ask the… salesman, Tony, all about it. I hated my previous car and couldn't wait to get out it. The deal was seeming unlikely due to the large inequity in my trade, but brian in finance made it happen. I couldn't be happier.Becareful - I wasted alot of my time
by easydeal1 on 03/16/2015I knew the car I wanted, walked in and asked for the price they would sell the care for. I thought we had a agreement. Then when they went to write it up, the added additional 'fees'. I asked for a explnation of what the additional fees… consist of. I was told that part of the fee was for paper work processing and also the salesman commission. I have purchased multiple vechiles in my life time and have never heard of the sales commission as a 'fee'.Great Experience with New-to-Me Mazda 3
by jonlon15 on 01/28/2015Long story short, it was time for me to get a reliable vehicle after years of driving an old abused car. I saw a 2010 Mazda 3 online and had to go right to North Shore Mazda to get it. Donovan made it painless, AND he's an awesome dude.… Everyone I worked with was honest and helpful. I feel like I'm driving a luxury vehicle. THANK YOU Donovan!!!A Good Experience
by JC4325 on 12/30/2014I recently purchased a CX-5 at the North Shore Mazda. My experience was nothing short of ease and simplicity. My salesman Tony Pasuy was more than accommodating and made sure I understood the car thoroughly. I highly recommend trying… this dealership out before any others.Nice experience
by siocnarf on 09/24/2014I met with Javon and he showed me the Mazda3 sedan and hatchback and accompanied me for the test drive. He was knowledgeable, courteous, and detailed in explaining the various trim options.Great Mazda3, Quick & Easy
by richa5 on 09/20/2014I worked with Duarte to get a Mazda3 Hatchback and couldn't be happier. No real pressure. We went out back and figured out what best matched our needs and found the color and trim we were looking for. Then just showed him the pricing and… rate I was looking for and we were good to go. Painless buying experience and I would definitely recommend.Purchase of 2014 Mazda 3
by Siss254 on 09/04/2014I would like to thank Duarte B for his outstanding service on selling me my 2014 Mazda3. This was my first new car purchase and there was no pressure to purchase something I wasn't looking for. As I had already been pre-approved for a… loan with another financial institution with a great interest rate he was able to get me an even better rate with one of their financial institutions. I picked it up last night (9/3) and he walked me through the books and the car and connected my Bluetooth for me. It was a positive experience and look forward to working with their service department, which is where I had my 2007 Mazda serviced.Duarte was amazing
by somm1 on 08/13/2014Duarte was great and I wasn't an easy customer. He was patient and worked extremely hard to to find just the right vehicle for me.no pressure sales
by 2008taurus1 on 08/10/2014Went to this dealer(among others) to look at a specific vehicle. The salesman, Duarte B showed us the used car and answered all questions politely and without the usual sales pitches found at other dealers. After looking at numerous other… vehicles we made the decision to purchase our car at this dealership. the car was delivered as promised with no problems. Thanksgreat dealer
by runnnnyrunrun on 07/31/2014This was a great dealer to work with. Although it was smaller than some of the other dealerships I've been to, the smaller scale made my car buying experience a pleasurable one. Duarte, the salesman that helped me with my purchase was… extremely nice and friendly and was no pushy at all and helped me to get a great deal on my new car. would def recommend to others.great experience
by wormboy on 07/29/2014We have been researching my car purchase on and off for nearly 2 years. I knew that this summer we would pull the trigger, but when we walked into North Shore Mazda in Salem we were not planning on walking out with a car. But Dmitriy walked… us through the model we were interested in, and by the time we left we knew we had found the car we wanted. I know the car dealer dance pretty well, but the visit here did not feel scripted. We took the time we needed, and Dmitriy was was nearby when we had questions or were ready to talk. It a great place to buy your next Mazda. Good cars; good people.Review for sale agent Dimitri R
by roberto27 on 07/30/2014The best sale's person I have met, Straight forward and honest. Keeps in touch and notifies you of the purchase process after sale. Gives advice and makes sure you are happy with a purchase. Dimitri does not rush sale's, he actually cares… and wants his customers to be happy. 5/5 Guaranteed, you will think the same if you are lucky enough to do business with him.collected all my requirements and expectations then delivered best price
by j1e on 07/15/2014Dimitriy asked me what I wanted, then delivered it at the best price I found anywhere online."Dmitriy and Kevin are the best!"
by rpmazda on 07/09/2014I just purchased my 4th Mazda 6 from North Shore Mazda. Dmitriy R was my salesperson and he made purchasing a new vehicle a truly wonderful experience. Kevin H made the financing and paperwork quick and painless. The entire staff are… amazing. I would recommend this dealership to my friends and family!Great experience!
by itamar82 on 07/03/2014Dmitriy very friendly and knowledgable. Was able to close on the deal very quickly and lease a new CX5 the same day! Would definitely recommend to friends and family to work with Dmitriy in the future.Pleasant Experience
by matthewsko23 on 06/29/2014I stopped by North Shore Mazda after shopping around a few different places and I met a friendly salesman named Dmitriy. He found the car that I was seeking in a short amount of time and for a reasonable price. Once the car was received it… was detailed well and simply put, I am happy with the results.Sales
by Wigginoutt on 06/25/2014Sale Dmitriy was a great salesman, not only was he professional and knowledgeable about the car I chose, he was friendly and polite. He made me laugh so as not to feel overwhelmed with the process. I would definitely recommend him to… others......New Mazda 3 iSV sedan
by rdmarco on 06/16/2014My car was literally falling apart when I drove it into this dealership, so I was desperate for a new one. Before going there I had gotten a 'membership pricing' quote online and it was the best deal I had seen so far. Donovan D was taking… care of me and he was very knowledgeable about the car and even told me the whole history of the family-owned dealership. The salespeople there are not paid on commissions, so they're way less annoying and way more helpful and honest then you'd expect. I ended up with a great deal on my new Mazda 3 and I love it after only 280 miles. I definitely recommend this dealership and Mazdas in general.interior not fixed would not honor warrenty
by ddmass on 09/19/2010trim molding around radio the black plastic melted on the 100 degree day in august and mazda has made every excuse not to fix it say it peeled due to outside influence well sorry it melted due to it getting to hot and defective design the… want me to pay 1000 dollars to fix the snap on piece of plastic mazda stands behind there product all we got were lies between service manager and mazda usa storys did not even matchBest Car Buying Experience
by sunshine9874 on 01/07/2010I bought my 2010 Mazda 6 at Ira Mazda from AJ and Gary. He was great, very knowledgeable and customer focused. He took his time to explain the features and benefits of each model I was interested in, and when I made the final selection he… helped me locate the color I wanted from another location and had the car transferred to his location the next day! He had the leather seat and remote starter installed in just a couple of days. The service I received from AJ and Gary is night and day in comparison to [another dealership]. AJ even returned my plates for me to the registry when [the other dealership] failed to do so! The finance manager Freddy was also very curteous. The paperwork was a cinch and I didn't feel pressured into buying any additional service I wasn't interested in. Overall it was a very stress free experience, which is how a car buying experience should be. There was no "used-car salesman" pitch or sleazy gimmicks, AJ was articulate, polite and a complete gentleman throughout the whole transaction. I recommended a friend to him a few wks later who also ended up purchasing a 2010 Mazda 3 from him! She was also very pleased with his service, she really appreciated the attention to detail and the friendly service she received from AJ. I would recommend anyone who's interested in getting a car to ask for AJ at Ira Mazda in Peabody.
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