Empire Hyundai
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Customer Reviews of Empire Hyundai
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69 reviews
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they Lie and don't refund money even when they admit they dropped the ball
by Mike on 02/11/2025On June 31 2024 we had purchased a 2024 Hyundai Tuscon from Benjamin at Empire Hyundai in Fall River. Copy of the registration was not provided to us until 7/16. I was told I could bring the car back for the inspection sticker or get it… myself and they would reimburse us the cost of $35 sticker fee. I chose to get it myself. , on 7/22 we sent in the receipt along with the copy of the inspection report to Benjamin. Benjamin said the check would be mailed out within a week.it's now 8/31 a full 5 weeks later and 4 phone calls later and they have not reimbursed us for the sticker. Benjamin nor empire have returned my calls or provided us with any explanation as to why they have not refunded us the $35 *** It's now 9/20/24 , 2 weeks after the first review in which Kasey the Marketing Director asked that I reach out to her. 3 times I tried and left messages. She never returned not 1 phone call. The last try She did text back my wife and said that we were never given a voucher for reimbursement, but she has cleared it with her bosses and we will receive a check promptly. Still no check. All smoke and mirrors. Kasey says she wants to help in the review then does nothing. Ben thru the company for the 3 time ssays they are writing a reimbursement check and does nothing. At this time my family has a 2024 Tuscon , a 2023 Tuscon and a 2024 Kia Niro. At a time where most dealerships are begging for sales, this dealership group is doing everything to alienate their customers after they purchase. This dealership group will not stand behind you,If they would screw us over $35 your know they will not think twice of screwing you over for more $$$Watch out for [non-permissible content removed]!
by Andy by way of Tracy on 01/22/2025My elderly friend bought a jeep with over 80,000 miles 4 months ago. She showed me the paperwork and was shocked. Unfortunately, she was badly taken advantage of when she met with Joe, finance/business mgr of Empire. She is naive and was… ill prepared for [non-permissible content removed]! Because she was asked to sign a tablet, she was unable to see the costs involved in the following. Joe sold her over $7,000 worth of extended warranty’s, Simonize, vin lasered on the vehicle, windshield protection, dent/scratch protection, roadside assistance, etc, etc. Just sign here, it’s a great deal he said. She bought a vehicle for $19,000 (only worth $16,000 on Blue Book) They screwed her on this also. Obviously, my friend is at fault for not bringing someone with her who was more savvy. She admits she didn’t understand the details. I went with her to Empire Swansea to understand what transpired. I discussed with a manager there. He said they had a right to present and sell these packages to a buyer. I said that she was taken advantage of . He kept on stating that it was legal. I asked if they would have sold his Mother these packages. He had no response. My thought is this: just because you CAN oversell an elderly person, it doesn’t mean you should. It’s not ethical. But the almighty commission dollars overtook their ethics! Don’t go to Empire and meet with Joe to sign purchase papers without back up, unless you are confident in your negotiation abilities. Better yet, buy ELSWHERE!!Andy, thank you for sharing these thoughts. We encourage your friend to reach out directly if she'd like to discuss these concerns in greater detail. Respectfully, Kasey Mathias - Marketing Director - (774) 955-5625
BUYER BEWARE.
by Amy on 01/11/2024DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!! Bought a car in July 2023 didn’t have the title to the car so I left with dealer plates with a note saying I was on an extended test drive. Get a call that they finally registered my car after a… few attempts of doing so. Get a call from DJ(Donald) asking me and I quote “act like an adult and come get your registration that I was driving on illegal plates” after they are the ones who gave me the plate to begin with. I get there and there was a confrontation not smoothing it over. Poor customer service. Then they give me the wrong plate to my registration. I can’t begin to tell u how the financing works bc that was a joke too. Told me one price then came back with another. The only reason I bought the car was bc I was stuck with no car and they knew that. Plus they say they have no cars but you find out later they have multiple lots. Never will I ever buy a car from here. I was told to contact the owner on Facebook but that came back with no response as well. Any good reviews seem to be from family members of staff or friends to keep their ratings from going down to no stars. AlsAmy, thank you for taking the time to share this review. I'm disappointed to hear about these circumstances and sincerely apologize for any frustration or inconvenience you experienced as a result. Your feedback is appreciated and will be addressed with our team so that we can take steps to improve our service & processes where needed. Please feel free to contact me directly if you'd like to discuss these concerns further. Respectfully, Kasey Mathias - Marketing Director - (774) 955-5625
AVOID THIS BUSINESS!
by Brenton Maley on 10/10/2023When I asked the salesman named Brandon Rodriguez what they would give me for my old car his initial offer was $500. I told him that’s what I got for my last trade at Empire Hyundai, which had a seized engine and didn’t run. My current car… that I wanted to trade was still very much operational and I asked $1,000. He left the room to speak to his supervisor, I believe a man named DJ, and came back with an offer of $700 and I agreed. However, when I showed up to finish the transaction and pick up my new car they lowered their offer to $500 without disclosing it to me, and AFTER they had already performed a hard check on my credit and submitted my financing paperwork to the Capital One bank. I asked Brandon why they weren’t giving me the price we’d agreed to and he denied that he had promised me the $700 offer, claiming to have told me that he would need to get that approved from his supervisor. This was completely false. As I mentioned, when he made me the $700 offer he had already left the room beforehand to do just that. When confronted with this, Brandon became very defensive and angry, even going so far as to raise his voice a bit. The entire conversation was also peppered with Brandon’s knee jerk response of threatening to sell the car to someone else or even send it to auction if I didn’t go along. They also tried to make me buy additional products such as protection plans. Despite quoting me a monthly payment of $450, these would mean at least an additional $30/mo, $3,000 total to the purchase price over the life of the note. They claimed their policy dictated I had to do so or pay a higher interest rate. My response was that all of this should have been disclosed in the initial discussion, where I had asked Brandon point blank if there would be any additional fees or charges besides the price of the car and the doc fee. His answer to this had been a definitive NO. They also never returned my $100 deposit as promised.Thank you for the review, Brenton. I'm sorry that we were unable to meet your expectations and will make sure we take this feedback into consideration as we work to continually improve the experiences our customers have with us. If you'd like to discuss these concerns further, please feel free to contact me directly at your earliest convenience. Respectfully, Kasey Mathias - Marketing Director - (774) 955-5625
Attempted to resolve the matter as the company offered and they have no intention of doing the right thing. They still refuse to even address the unethical behavior and fraudulent promises made regularly. This business is nothing more than a dressed up bucket shop, if you value your money take your business elsewhere.
They are great till you have an issue.
by Christine on 08/04/2021They were were wonderful until I called a few days later with an issue that they were suppose to take care of with in the first week I had my car which was to get rid of the cigarette smell because I am allergic to it. Finally by the end of… the week when u told them I was just leaving the car because I don't want it anymore they suddenly could fit it in to detail it. Well a few days later the smell is back and so is my wheezing and gives. I contacted Brandon who was going to ask his manager about changing the filters and what else can they do and 2 days later still no answer. They got there money and that's what they wanted. Extremely nice to your face and will do anything for you till there is a problem and then they are short handed and can't fit you in.A great and non-stressful experience!
by Pam B on 07/01/2021Worked with Benjamin visitation while looking for a vehicle for my daughter. Very helpful . I’d recommend him if you are looking to purchase a vehicle with themThank you for the wonderful review, Pam! We're glad you enjoyed working with Benjamin and hope to see you & your daughter again next time here at Empire Hyundai!
Best car buying experience ever!
by Alice on 12/04/2020Billy (William) Czerepanyn at Empire Hyundai in Fall River set the bar across the board for a flawless customer experience! From the moment I walked into the showroom, he was very attentive and actively listened to exactly what I was… looking for. Billy was responsive, professional, polite and above all, straight-forward. Going into a car dealer, you mentally prepare yourself for the oncoming “pushy salesmen”, but that’s not what happened at Empire Hyundai with Billy. Instead, Billy was welcoming and genuinely committed to providing the best service possible -- he made the process very pleasant, going above and beyond in every aspect! Billy helped to expedite and coordinate the whole process, which allowed me to pick up the car within a day after finalizing the purchase. Overall, this was a great experience, quick and painless, and I got the car with everything I was looking for at the price I wanted! I will definitely be back the next time I’m in the market (and so will my family). Thanks so much!Completely disappointed, for the third time!!!!
by Misleading sales again on 07/17/2020Do not fall for this BS, which is what it completely is!!!! They just want to get you into the dealership because they must get some sort of commission for every person that comes in to try to buy a car and do a test drive or something.… I’ve been to three of the “sales” at every single one of the car lots in their group and they have done nothing for me at any one of them when I qualify completely with everything that they say you need to have to get financed in these Ads I have the income, I have a disability which is a consistent income, and I had a cosigner like they told me that I needed every time at everyone of them who also had good income and decent credit and they still did nothing for me. Steer away from this whole empire group, this is the worst group I have ever dealt with when it comes to buying cars!!!! I will tell all my family and everyone I know not to ever fall for this Clickbait that they post and others will be wise to do the same!!!! I will be taking my business elsewhere going forward even though I have bought three cars from them in the past, they don’t take care of their own I guess!!!! I don’t have anything against any of them personally, it’s just the whole operation that doesn’t sit well with me and I know I’m not alone!!!! Good luck empire group group with all your future endeavors, but you have lost a loyal customer forever!!!!Nightmare
by Diane on 10/18/2019Worst experience ever. The salesmen made my 21-year-old son think he could purchase a $58,000 truck. They allowed him to take the truck home for the weekend for $200 and drive it for two days only to find out that he wasn’t qualified at the… bank. They then told him they could put him in a $23,000 car that he could drive for six months and build up credit so we could afford the $58,000 truck. He didn’t even know what he was signing and was never even given a copy of anything he signed Since they claim they did it online. When we return the following day, they could not produce any of the papers either.The salesman Ron said there was nothing he could do. My son now has to come up with $700 a month for car payment and insurance on a vehicle that he clearly does not even want. They also charged him $300 to drive the car off the lot that he didn’t even want. Needless to say, I am not only going to post negative reviews but I am also going to go to their manager and I am also going to go to the Better Business Bureau. They also charged him Way over price for a vehicle that’s a 2017 with 60,000+ miles. Kelley blue book value only shows the vehicle being worth 17,000 and they charged him 23,000. Disgusting. Not even a copy of any of the paper Either!! I even suggested they put him in a car that was less of a price and possibly something he could afford however I was told that I would have to pay them the difference for the $23, 000 vehicle that he is now driving And that I would have to be a cosigner to a loan now in order to do that. The poor kid is horrified that he even got in the situation and didn’t even realize what he was signing.Best service I've ever had buying a car
by Mlap16sonata on 05/13/2019I went to a few dealerships looking for a used car and because my credit isn't great I felt like I was being treated unfairly but when I went to empire hyundai they treated me with respect and made me feel comfortable going to empire… Hyundai was the best decision I have made thank you Joe and everyone at empire you guys are true class actsproy tucson
by proy1975 on 05/03/2019updated 05/10/2019I just wanted say thank you to Jeff white and Andrew for the great service experience everytime I come in for service you guys make me feel like family and thats why i keep coming back to not only service my cars buy buy them!!!!daniel accent
by dan1569 on 05/03/2019updated 05/10/2019I am very happy that i went to Empire Hyundai i was driving an old beater and my salesman Brandon got me into a 20019 Hyundai accent I never thought it would be possible but here I am driving my first brand new car thank you everyone at… Empire HyundaiExtremely Disappointed
by JaredM1 on 03/20/2018Empire Hyundai is in the business of screwing over customers more than helping them find a car. I went there with a specific car in mind, that I had called and asked about, and was assured it is in the lot ready to be shown. Once I… arrived there I was greeted by an associate who insisted that instead of looking at the car I arrived for I should let him run my credit and let him tell me what's best for me... After realizing that my car is I'm fact not at that location, they directed me to the location it was at, and said my test drive would be driving it back. We agreed upon a fair price for the car, and at the last second they tried pilling up enough fees to bring the price back to what they wanted the whole time. I got a long run around saying they refuse to tell me any financing options over the phone, and also was told if I tried to get financing elsewhere the deal was off. Finally a man named Andre, who claimed he was the financed manager but was actually the sales manager, told me I have no option about the fees, and that call ended with him literally hanging up on me after rudely saying "The deal is back up to the original price plus the fees." I don't know much about business but this is no way to treat a potential customer. I reached out to Casey, the store manager, to inform her of the unprofessional, shady, and fraudulent employees she employs and it took me 4 times trying to reach out to her before I finally spoke with her! Her response to my 4th call was, oh yeah I remember hearing about this... I left 2 messages for her not even 36 hours prior. It's clear to me she was going to ignore my complaint. At this point in waiting her response, but I'm not holding my breath. She will not contact me, and they will continue to run a business full of [non-permissible content removed].Jared, thank you for letting us know what happened both during and after you visit to our sales department. We are sorry to see things did not go well and there was a breakdown in communication regarding the location of the vehicle and the price + fees. We appreciate you considering us and hope you were able to find something that worked for you after your visit with us.
Zero Stars
by NewCar123 on 01/19/2018If you choose to to business here, please to do carefully and cautiously. Some of the employees here go beyond the normal sales schemes and gimmicks. You will be lied to and you may be deceived in one way or another.So far so great
by ScottyP13 on 01/01/2018The sales process was fast, painless and enjoyable. Ron Webb treated me great and was a good guy with whom to spend some time. They got a better rate than I expected and didn't try to "upsell the undercoating." I only gave them 4 stars… because I'm waiting to see how they treat me after the sale. But given their performance thus far, I expect this to be a 5 star review.Run around
by A.w.b on 07/22/2017From day 1 this dealership has been deceitful not honest and fraudulent.this is speculation but I think they wouldn't be treating me like this if I had good credit I don't but it's getting better they figure they can get everything they can… out of me cause I'm not a return customer..it started six months ago they told me that they were selling me a 2012 Veracruz for 17,000 when it was time to sign paperwork I noticed that the price was 24,000 they were trying to hide the price a big blow out happened I was out raged after 10 min. Of me trying to leave 5 or 6 of sales people blocking me and trying to feed me [non-permissible content removed] of y the price was inflated I was able to leave. A day later a nice lady called me and said price was changed talked me into coming back to talk to owner's son to make a already long story short I bought the car the also gave me an iou for 2 full reconditioning and 2 oil changes I go back this week get oil change and set appointment for reconditioning they tell me it's only a wash I went to speak to sales manager after few min of going back and forth he agreed to do a full reconditioning so I make appt. On sat I bring car for it and the appt isnt in computer .they tell me it's a wash and vacuum I have to go back to manager now it getting full reconditioning as I write this..so we will see .now manager wants me to sign off on the other reconditioning that I'm owedLease to buy
by Lmmello on 04/23/2017I leased a car and brought it back the next week telling the sales person I need to buy instead. He stated to me my payments would be almost trippled because I would have to pay off my lease, it is now a used car and I have no longer have a… trade. Or I could leave the car there and stop paying. Which is not legal and would destroy my credit. So much for you have 30 days to change your mind. I will never do business with them again. I love the vehicle but the people who sell it are the worst.Great new car experience
by Carolluz13 on 01/17/2017I have been looking to purchase a new car for over a month and went to multiple dealerships and the service i received by brand and paul was unbelievable iknow ill be spending anyone i know there those guys were great thanks empire i love… my ne tuconThank you so much for taking the time to leave us your feedback! We are thrilled to hear that our team took great care of you and helped you find the car you were looking for. We look forward to your next visit, and hope you enjoy your new Tucson!
Worst Experience
by Nikita119 on 10/23/2016By far the worst car dealership experienced ever and I have bought three cars at previous places. The customer service was the absolute worst. The guys are [non-permissible content removed] and lie. One guy tells you one thing and then a… few minutes later another guy comes over and tells you another thing. I would never recommend this car dealership to anyone.Thank you for your feedback, Nikita. We are sorry to learn that your recent experience did not meet all your expectations. We would be happy to discuss your concerns and encourage you to contact Rick Torres at 508-673-7646. We appreciate your business and hope to have the opportunity to show our dedication to excellent customer service and change your opinion of our dealership.
Helpful staff
by TeamCream on 05/26/2016Dj was amazing at helping us get into the right vehicle for our familyBig thanks to Empire Hyundai
by 17Elantra on 05/17/2016Me and the fiancé were in the market for a new vehicle, already having a hyundai so obviously the dealer to go to is Empire Hyundai and it's one of the smartest choices ever made. James Washington greeted us at the lot with a smile and a… handshake and from that moment on i felt at ease, we traded in our 12 Elantra and drove off same day in a 17 Elantra, James from the get go was excellent as to what we were looking for. We felt as if we were in the comfort of our own home. Mr. James Washington thank you very much Sir A+
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About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Mike, I'm truly sorry to hear about the ongoing issues with your reimbursement. This is not the level of service we aim for and I apologize for any frustration caused. Please reach out directly so we can address this matter promptly and ensure you receive what was promised. Thank you, Kasey Mathias - Marketing Director - (774) 955-5625
by Empire Hyundai on 02/12/2025