Herb Chambers Lexus of Hingham
Customer Reviews of Herb Chambers Lexus of Hingham
Review type:
Informative, Helpful, Accommodating
Informative, Helpful, Accommodating
by Chris G on 07/29/2024From my first to last interaction with the finance person with all staff at Herb Chambers Lexus of Hingham, everyone was helpful. Sales person, Sammy L. was great! His knowledge of the car and its non-existent limitations was boundless!… Thank you!Ryan is FABULOUS!
by Karen C on 07/21/2024I was looking for a somewhat difficult to find GX550 Overtrail + in earth color. My local Lexus dealership in New Hampshire was not the greatest to work with, and I was somewhat discouraged. I figured I might just have to go back to… Mercedes. I reached out to every Lexus dealer in the New England area searching for the specific SUV, to no avail. The next morning, Makenzie from Herb Chambers Lexis of Hingham sent me a text saying there was one in transit, and put me in touch with Ryan in sales. I live in New Hampshire, so popping down wasn’t really an option. Ryan was able to source the vehicle and take my deposit online, and then followed through with the sales process over email while we waited for the car to arrive. As soon as the delivery truck arrived at the dealership, I received a call from Ryan and told him I would head down immediately. He was able to get everything ready for me so that when I did arrive in Hingham, it was quick and easy. Finance was just as simple. Maybe 10 minutes tops. Everyone was pleasant, and personable, and professional. I had recently experienced a less than lovely experience at a Lexus dealership in New Hampshire, so I was over the moon thrilled with Hingham. I will definitely be back. My only regret is the distance to the dealership, but it is well worth the drive to Mass.Daughter's new car
by MSB on 04/03/2024Beautiful showroom. Great dealing with the General Manager and the Sales Consultant. They took care of everything that we were concerned with on the purchase of a Pre-owned Lexus.Best of the Best Herb Chambers Hingham Lexus
by Jeff Freitas on 02/28/2023This being my first experience purchasing a vehicle from Herb Chambers Lexus of Hingham was incredibly easy, from selecting a specific vehicle to closing. The vehicle I chose was a 2017 Lexus RX350 F-Sport having 42K miles. I was assisted… by Marcus Karam (Sales Manager), Sammy Loji (Sales/Leasing Consultant) and Joe Sullivan (Finance Manager). The total experience was fluid, enjoyable, educational and incredibly professional!! KUDOS to this TEAM and to Herb Chambers Lexus of Hingham!!! Thank you!!! Jeff FreitasThe best of the best!!
by Tonie on 05/01/2021I must tell you, if you want to have a great experience while shopping for a reliable and luxurious car ask for Marcus Karam. As a recent graduate and a new professional I was looking for a car that is reliable, up to date with technology,… luxurious, and affordable. Marcus convinced to purchase the new 2021 RX and I love it!!!!! He spent time explaining all the features of the car and showed me how it worked including setting up the Lexus perform app. I highly recommend him!!!Marcus got the sale done
by Michelle P on 01/06/2021We bought a lexus RX300 on 12.30 Marcus and the team at Hingham Herb Chambers were excellent. Not one thing stood out, but the whole experience did. Thanks Hingham Lexus I love my arMichelle, thank you for taking the time to leave us a review! We are so glad Marcus took such good care of you here at Herb Chambers Lexus of Hingham, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your Lexus RX 300!
Great experience!
by Sav Francis on 12/18/2020My wife and I had a great experience working with Evison at the Lexus of Hingham dealership. He was affable and professional, patiently walking us through the selection process. He made sure that we were aware of all the resources available… to us at the dealership. Also, thank you Joe Sullivan for expertly working out our financial arrangement.Thank you for taking the time to leave us a review! We are so glad you and your wife had a good experience working with Evison and Joe here at Herb Chambers Lexus of Hingham, and we will be sure to pass along your kind words. We hope to see you again sometime!
Exceelent dealership
by Seyedeh on 11/22/2020This is my second lease from this dealership . There are many Lexus dealership near my house but this team is worth the drive for sure . Lets start with sharing the excellent customer service I have received during my previous lease… .Thank you This time our salesperson Eric Barbosa was very low pressure, friendly, and responsive. Mr Johnny Saghbini Sales Manager went above and beyond expectations to make my experience seamless. Finance manager Vitor Duarte with his friendly attitude helped me throughout process .He answered every question quickly . He was kind, knowledgeable and made the process not only extremely easy but fun. I am very much appreciate the Professionalism and “No Pressure Sales” exhibited by these employees.Seyedeh - Thank you so much for making the drive out to see us at Herb Chambers Lexus of Hingham! We are delighted to hear that you had another positive leasing experience working with Eric, Johnny, and Vitor. We especially love that you had fun with our team. Enjoy your new ride!
Excellent service
by Kathie Miller on 09/02/2020I leased a new NX from Herb Chambers dealership in Hingham. Ryan Tierney was a great sales person and the whole experience was smooth and easy. Highly recommendKathie - thank you for taking a moment to review Herb Chambers Lexus of Hingham! We're pleased to see that Ryan took care of you throughout the purchase of your Lexus NX as it's our goal to provide shoppers with a seamless experience. Safe travels!
LexusNX
by Bill on 07/12/2020I just leased a 2020 Lexus NX. I love the product, it has everything I need. Erica was terrific. I have leased many cars over the years and have not had a better experience.Bill, thank you for the review! It was our pleasure to work with you here at Herb Chambers Lexus of Hingham, and we will certainly let Erica know that you appreciate her help. We hope that you continue to enjoy your 2020 Lexus NX!
Great experience
by JAviles on 06/13/2019I really cannot say enough about Marcus and our experience at Lexus of Hingham. Everyone was wonderful. Marcus really made our purchase extra special! We are very happy customers.Fast and great service
by VNguyen on 02/24/2019Went to buy a new car. Transaction was fast and straight to the point. Great experience.Herb Chambers is the BEST! 10 STARS!!!
by DLIS300 on 09/04/2018This is my 4th lease (IS 300 F-Sport) from Herb Chambers of a total of 5 Lexus leases. This was the best experience!! Spent months haggling with another dealership for months playing numbers games. Decided to try getting a quote online… with Herb Chambers in Hingham. Didn't expect them to flat out offer me what I was seeking online. Generally they try to get you in person. Cheryl Swanton was the perfect online liason. Had ZERO pressure. Received quote very quickly. Eric Millar the manger contacted me to be certain they would work out the numbers. All I had to do was visit dealership to finalize. Not only did they keep their word on price offered, when I got there, the quoted price was LESS without my asking!! The entire process of signing papers with Joe Sullivan was super quick, easy. In and out in 45 minutes. HIGHLY RECOMMEND any HERB CHAMBERS. I've had great experiences with them. This one was FLAWLESS. They make leasing a breeze!!!!! Got what I wanted without the aggravations. THANK YOU!!!!!! 10 STARS!!swapping a lease
by Sarah_M on 10/30/2017I am very grateful that Ryan called me to give me a heads up on my mileage that I have on my lease. He let me know what my best options were to avoid a high fee at the end of the lease term. These days we are all very busy and its… nice to know someone has your back. Instead of running up my miles, Ryan put me in a new lease, which actually lowered my payment! I say, that's a win win, thanks Ryan!Thank you for sharing your feedback, Sarah! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Ryan provides to our customers and we'll be sure to pass along your kind words. Best, George Sarkis, General Manager
5 stars
by SidGopal on 07/12/2017My experience at this showroom was a breeze. I scheduled to arrive 30 mins before closing time to test drive the vehicle. William Than was still extremely courteous. He made sure to explain every single aspect of the car patiently before… test driving including warranty, specs, Carfax, etc. Then we went for a test drive. He was very transparent about the whole process from the start and didn't budge from the asking price. Claimed they don't bump up the price and give discounts. But it seemed like a good deal and a good car so ended up putting a hold on it about 45 mins after closing time. Overall I was pleased with the experience at Lexus of Hingham and picked up my car in two days. Would definitely recommend checking out.Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased William was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, George Sarkis, General Manager
One of the best experiences I've had in purchasing a car!
by Stonestache on 05/18/2017I recently went in to get a major service on my 2011 Rx350. I ended the day by purchasing a 2014 RX350 with more than two thirds less mileage. I bought my last Lexus at the Sharon location 2-1/2 years ago. George Sarkis was the sales… manager and helped with a very positive sales experience. Last week I went in to the Hingham dealership for servicing. George is now here as General Manager. He recommended a resale to an absolutely pristine vehicle with very little mileage and only a few bucks more than I was paying. George helped to make this purchase and trade-in one of the best sales experiences I've had.Thank you for taking the time to tell us about your experience. We value your business and we look forward to serving your automotive needs for many more years to come. Best, George Sarkis, General Manager
Wonderful Experience
by dodoph1 on 02/23/2017I'm giving a 5 Stars because Marc our salesman and Joel the finance guy took great care of me and my family. They were very patient as we were buying multiple cars. They walked us through the process and made sure that we understood what… was going on at all times. Although we already knew which cars we wanted to get, they still advised us to test drive them to ensure that we actually liked them. They worked with us to get us the best rates possible and to stay within our budget. We were able to get 4 cars from there in 3 days which is amazing considering all that has to be done to get each car ready. We had our puppy with us and the staff were so friendly to him and they had dog snacks for him. My family and I had a great experience at Lexus and I would recommend it to everyone.Thank you for taking the time to write this review. Marc and Joel's commitment to excellence is always in the forefront and Im so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come. Best, George Sarkis, General Manager
First Class Dealership
by Westwood47 on 11/18/2016We started our search for a small luxury suv with this dealership and the Lexus NX 200T. We also looked at Audi Q3, BMW X1 and Mercedes GLA. Dave Richmann, our salesman at Herb Chambers was excellent, as was the rest of the team, George,… Lauren and Vitor. Very professional, worked hard on our behalf (and Herb's) and found us the vehicle we wanted at an excellent price. We would definitely recommend this dealership and Dave Richmann.Thank you for the terrific feedback! Our primary concern is delivering flawless customer service. Im happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Geroge Sarkis, General Manager
Bought a Certified Pre-Owned Lexus
by RichT45 on 11/08/2016Just an all around amazing experience. I have bought many cars in my lifetime, and have never been treated like this. All the staff was amazingly courteous, friendly and professional. General Manager Steve Sarkis went the extra mile to make… sure I was satisfied. No arguments, no BS. I would recommend this dealershop to anyone. These guys get it !!!Thank you, Rich, for taking the time to share your recent experience with us. We value your recommendation and we hope to serve your automotive needs for many more years to come! Best, George Sarkis, General Manager
Great car, great dealership
by Localfolks on 09/07/2016Had a great experience working with salesman Evison Tili when buying a preowned certified Lexus at the new Hingham dealership. He was friendly, completely professional and followed up well. I always felt that he would not stop until we were… completely satisfied with the purchase, and he made sure we were aware of all the resources at the dealership. The sales manager and everyone else there were all helpful and professional.Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! Best, George Sarkis, General Manager
Great experience!
by Robecca on 07/21/2016I recently purchased a new Lexus from Herb Chambers Lexus of Hingham and I wanted to make sure I gave a shout-out to salesperson Jamal Mcraiby. He is so professional, personable and most importantly he made me feel comfortable that I… received a fair deal. Painless experience because of Jamal, the best salesperson I've ever met!Thank you for sharing this terrific feedback and for choosing Herb Chambers Lexus of Hingham for your purchase needs. Its a pleasure to read that Jamal was able to assist you. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, George Sarkis, General Manager
We greatly appreciate the great feedback about Marcus and our team! Thanks for your business, from all of us here at Herb Chambers Lexus of Hingham and we'll see you next time!
by Herb Chambers Lexus of Hingham on 05/03/2021