Flagship Motorcars of Lynnfield
Customer Reviews of Flagship Motorcars of Lynnfield
Review type:
Amazing experience
Nathan
by Andrew OHearn on 03/30/2025I’m a long time MB owner , over 20 years. I drive by an MB dealership/service center to use Flagship! They know me as a customer and they know my vehicles and never try to upsell!Andrew, it's wonderful that you trust Flagship Motorcars of Lynnfield with your vehicles! We appreciate your loyalty and are glad our team continues to meet your expectations. Safe travels ahead!
Amazing experience
by GH on 02/20/2025Many thanks to the entire team at Mercedes in providing an excellent experience throughout our purchase of a new car! They were extremely helpful in showing us the features of the car and making sure we understood the different prepaid… plans.We're delighted to hear that the team at Flagship Motorcars of Lynnfield provided an excellent experience! It's great to know they were helpful in explaining the features and prepaid plans. Enjoy your new vehicle!
Disappointed in the Finance Dept & Customer Service
by Mark on 01/23/2025I recently purchased a pre-owned Tundra from Flagship of Lynnfield. Adriano was very helpful and courteous to us each time we stopped by. Without his attentiveness, I would not have purchased the truck from Flagship Unfortunately, the… rest of the dealership experience was horrible. The finance department was extremely rude to both Adriano and myself as we went in to sign for the financing. The finance officer was complaining to me about the time she had to take working on my deal and several times in my 10 minute appointment made a call in front of me to someone telling them that this appointment was taking longer than she had planned. I was given the impression that they were not pleased that I was purchasing this vehicle, and that I was wasting their time. I almost walked out of the office, and had we not liked the vehicle as much as we did, I would have. The other disappointment was the long delay in getting our vehicle ready for pick up, and refusing to meet me or deliver the vehicle as promised. I purchased the Tundra on Dec 18, and they did not register it & have it ready for me to drive to pick it up until Jan 1. During that time, I also purchased another vehicle from a different dealer for my son, and was driving it the next day. That dealership demonstrated the professionalism and courtesy that made me wish I had not purchased my truck at Flagship.Mark, it's great that Adriano was helpful, but it's clear we need to address these other issues. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you for sharing your feedback with us, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
Excellent Service
by Arthur F on 12/31/2024updated 01/06/2025Renan, my Service Advisor of many years is the best. I don’t say that lightly and sincerely mean what I say. He keeps me informed on the status of my vehicle and always makes sure I understand what is being done for the service. Always… pleasant and courteous.Arthur, we're delighted to hear that Renan has consistently provided you with exceptional service at Flagship Motorcars of Lynnfield. Your kind words mean a lot to us, and we'll be sure to share them with him! Safe travels!
Excellent customer service!
by J Wilson on 12/10/2024It was a pleasure working with Dumitru at Flagship of Lynnfield. He was fair & reasonable.We really appreciate you taking the time to leave Flagship Motorcars of Lynnfield this awesome review, thank you!
Nathan @ Flagship Motorcars Lynnfield is BEST! Always a satisfied client
by Lucile on 11/05/2024Best Service Department. Takes care of your issues. Always leave satisfied. Thank you!We're glad to hear it, Lucile! Thank you for visiting Flagship Motorcars of Lynnfield!
Many years of great service
by Nancy Y on 10/29/2024Skip and Derek always take great care. I have leased with Flagship for over 15 years and it is a seamless process. I appreciate this dealership and plan to continue. for years to come. Thank you...NancyNancy, thank you for your loyalty and kind words about Skip, Derek, and the team at Flagship Motorcars of Lynnfield! We're delighted to hear that you've had such a positive experience over the years. Looking forward to continuing to serve you in the future!
Great service!
by Andrea Nunes on 10/14/2024I had the pleasure of working with Kevin Shurdha at Mercedes Benz, and I cannot recommend him highly enough. From the moment I met him, Kevin was incredibly friendly and kind, even though I didn’t have a scheduled appointment. He took his… time to show me several cars and allowed us to test drive, never making me feel rushed. After losing my 2022 GLC 300 in a car accident, I was exploring my options but felt my heart was set on finding the same car. Kevin understood my situation and was very helpful and knowledgeable throughout the entire process. On my second visit, I brought my husband along, and once again, Kevin was there to guide us with the same level of attentiveness and expertise. He truly went above and beyond to help me find the exact same car that I loved. From start to finish, Kevin made the entire experience smooth and positive, ensuring that every detail was taken care of. If you’re looking for a dedicated and professional sales consultant, I highly recommend Kevin. He made what could have been a stressful experience truly enjoyable.Andrea, we're delighted to hear about your positive shopping experience with Kevin at Flagship Motorcars of Lynnfield. It's wonderful that he could assist you in finding the perfect car and make the process enjoyable for both you and your husband. Thank you for sharing such a detailed review! We're here if you need anything else in the future. Safe travels!
Creating the small SClass
by Tom on 10/08/2024I have been buying Mercedes SClass sedans for over 30 years, recently an S63 and now the E450. I’ve always received outstanding professional treatment, both technical and performance related, in an extremely customer friendly and thorough… manner. Sean and Paul are clearly major assets to the Herb Chambers organization. While, not the focus of this review, their partners on the Service side are equally outstanding. Tom WilliamsTom, thank you for your loyalty and kind words about Sean, Paul, and the team at Flagship Motorcars of Lynnfield. We're delighted to hear that you've consistently received outstanding service over the years. We look forward to continuing this tradition with every visit!
No one better than Nathan Haugh! He always goes above & beyond for me!
by Ted Patrikas on 10/01/2024Outstanding Customer Service!Thanks so much, Ted! Our Flagship Motorcars of Lynnfield team looks forward to serving you again in the future!
The best team!
by Rivard P on 09/23/2024Every single person is on point. I left my phone in a loaner, they put it in my car. That’s service!Hi Rivard P! Thank you for this amazing review at Flagship Motorcars of Lynnfield! It’s wonderful to hear about your positive experience! We’re thrilled that every member of our team continues to meet your expectations and go above and beyond, even down to ensuring your phone was safely returned to your car. That’s the kind of service we aim to provide!
Nathan @ Flagship
by JSB on 09/23/2024As always, Nathan and his team do a superb jobYour five-star rating and recommendation mean a lot to us! Thank you! - Flagship Motorcars of Lynnfield
Best Service in Mass
by Omarion on 09/19/2024I had a absolute great experience working the sales team, and I wanna shout out Hamid for helping me along the way with my new vehicle purchaseOmarion, we're delighted to hear that Hamid and the sales team at Flagship Motorcars of Lynnfield made your vehicle purchase a great experience. Enjoy your new ride!
Flagship Motors of Lynnfield service
by PGD on 04/30/2024I have purchased 4 vehicles from Flagship motors and certainly used their service many times. I have been fortunate to have great service every time and cannot say enough about the personal support from Nathan Hugh. His knowledge, get it… done attitude, and professionalism is second to none. It’s what keeps me coming back. Easy to communicate and plan service needs. He also supported me recently when I had an issue out of state. I highly recommend their service and sales!We're delighted to know that you've had consistently great purchase and service experiences with Nathan and our team at Flagship Motorcars of Lynnfield. Thank you for your loyalty and recommendation! We look forward to continuing the high standard of service for all your future needs! Safe travels!
Very good customer service
by Diego L on 04/13/2024Great customer service and friendly!Diego, thank you for choosing us! We'll see you next time. Safe travels! - The Flagship Motorcars of Lynnfield Team
Always great!
by SteveB on 03/25/2024They always fix things the first time, are very nice to deal with, and are clear with detailed follow up. I've been using them for almost 20 years, purchased 11 cars and had them all serviced there. I travel 2 hours each way, and always… worth it and faster than going to a closer dealership.Steve, it's fantastic to know you've been a loyal customer of Flagship Motorcars of Lynnfield for almost 20 years! We appreciate your trust in us and are glad that our service has made the travel worthwhile. Here's to many more successful visits! Safe travels!
Services was fast and easy and Renan was amazing as always!!
by Jimmy Medrano on 03/11/2024Everyone super friendly!!Jimmy, we're delighted we could deliver an excellent experience! - Flagship Motorcars of Lynnfield Team
Perfect Service
by AJF on 02/20/2024Renan at Flagship Motors in Lynnfield MA is my trusted Service Advisor. He takes the time to discuss the service needs of my car. Renan knows my car’s history and helps me make decisions that best work for me and my car.We're glad to know that our team member, Renan, has been able to provide you with such excellent service at Flagship Motorcars of Lynnfield. It's great he could help guide your decisions for the best care of your car! Drive safely!
Purchase made easy!
by DS on 02/09/2024Sales representative was friendly, honest, and consumer focused. He took the time to hear what I was looking for, and helped me find the right vehicle for me. Closers (finance and tech support) friendly and knowledgeable. All made my… purchase easy.We're glad to know our team at Flagship Motorcars of Lynnfield was able to assist you in finding the right vehicle. It's great that they made your purchase easy and were friendly throughout the process. Thank you for sharing your experience!
Making dreams come true!
by ddosreis on 01/11/2024Skip Peterson, Ibe Ogwu, and Anthony Alvarado are making dreams come true at Flagship Motorcars! My wife and I just bought our first Mercedes, a certified pre-owned GLA 250 - which has been my dream car for years - and the whole experience… was wonderful. Since we live in Norwood, a good 1.5 hour drive during evening rush hour, we arrived not long before closing for our test drive/purchase visit and our pickup visit. On the first occasion both Skip and Ibe stayed late even though a snowstorm had just started coming down. The night we picked up the car Skip welcomed us with a gorgeous bouquet of roses and Anthony ducked in and out of the pouring rain to show us the ins and outs of our new car. The whole team went above and beyond to make us feel welcome, valued, and special. Thank you all!We're delighted to know that our team at Flagship Motorcars of Lynnfield went above and beyond to make your first Mercedes purchase a memorable one! It's great hearing how much you appreciated the extra efforts during those late hours. Enjoy every mile in your new GLA 250, and thank you for sharing this wonderful experience with us!
Great experience!
by Yogi on 11/19/2023Made the process really quick and seamless!Thank you for the fantastic feedback! We appreciate you trusting the Flagship Motorcars of Lynnfield team with your business and hope to see you again in the future!
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz Sprinter
We're delighted to hear that the team at Flagship Motorcars of Lynnfield provided an excellent experience! It's great to know they were helpful in explaining the features and prepaid plans. Enjoy your new vehicle!
by Flagship Motorcars of Lynnfield on 02/21/2025