Herb Chambers Cadillac of Lynnfield
Customer Reviews of Herb Chambers Cadillac of Lynnfield
Review type:
Time with Tim
Time with Tim
by J Dondero on 04/24/2025No high pressure Tim was respectful of us, patient, answered all questions even when we asked repeatedly. He was dressed very professionally and neat. Tim demonstrated different features of the car while we sat in it with him. Tim is a… great representative for Herb Chambers.Thank you for sharing your experience with us! We're delighted to hear that Tim provided respectful and patient service at Herb Chambers Cadillac of Lynnfield. It's great to know he represented our team well, and we appreciate your feedback!
Repair
by Theresa on 04/19/2025Awesome.... courteous and explain everything that was repairedTheresa, it was our pleasure to assist you. Thank you from all of us here at Herb Chambers Cadillac of Lynnfield!
Excellent Service efficient, kind and knowledgeable service department.
by Tom L on 04/18/2025Friendly and efficient service.We are so happy that our Herb Chambers Cadillac of Lynnfield team earned your 5 stars. Thanks, Tom!
Look forward to my Cadillac Service..pamper my beautiful XT5.400
by Yasmin Sterling Kfoury on 04/08/2025Always a pleasure to walk into service at Herb Chambers Cadillac of Lynnfield. Marcello the service rep. always accommodating. He guides me throughly with service . I love my Xt5 400. I always owned BMW & Mercedes . I have found the… Cadillac brand to be as luxurious and fun to drive..I am more than pleased by my USA made vehicle and especially the service I have been receiving. Cadillac is now my brand Thanks Marcello for being a great representative of Herb Chamber family and The Cadillac Brand .Yasmin, we're delighted to hear that Marcello and the team at Herb Chambers Cadillac of Lynnfield have made your service visits so enjoyable. It's wonderful knowing you're loving your XT5 400 and embracing the Cadillac brand! Thank you for choosing us, we look forward to seeing you again soon!
Starry
by Patty on 03/30/2025I didn’t get a million phone calls or emails.Patty, thank you for sharing a positive review of Herb Chambers Cadillac of Lynnfield!
Above and beyond customer service!
by John L on 02/21/2025The service staff at Herb Chambers Cadillac in Lynnfield is excellent! They went above and beyond helping me get my Cadillac serviced recently.John, we're delighted to hear that our service team at Herb Chambers Cadillac of Lynnfield exceeded your expectations. Thank you for sharing your experience with us!
Good experience with Nicholas.
by David Cueto on 02/19/2025First time I have bought a car and I don't feel harassed by a salesperson, Nicholas was very informative and very honest in answering my questions, at no time did I feel like he was trying to sell me but rather he helped me buy and I… appreciate that..David, we're delighted to hear that Nicholas provided a comfortable and informative experience for you at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your positive feedback! Enjoy your new car!
All Good
by MC on 02/18/2025I currently had my oil changed and tire’s rotated. All when well and was promised the time he said it would be ready.We're glad to hear that your service experience at Herb Chambers Cadillac of Lynnfield went smoothly and on time. Thank you for choosing us, and we look forward to assisting you again in the future!
What buying a car should be like at a dealership
by Angelo on 02/13/2025Used car I bought in late January of 2024 was exactly as advertised...Priced to sell...and they offered me what what I wanted for my trade in...no haggling required. I forgot the EZ Pass transponder on my old cars windshield...they priority… mailed it to me...I had it in my hands the next day. I live 37 miles from the dealership, so I wanted the car the evening I showed up to look at it on a Saturday. It didn't give them much time, but they detailed it while we signed the paperwork and reimbursed me for the inspection and a new battery within days. Easiest car buying experience I've ever had. Saleman Wesley was friendly, courteous, and professional. Service was excellent.Angelo, we're delighted to hear about your seamless experience with Wesley and the team at Herb Chambers Cadillac of Lynnfield. It's great that everything from pricing to service met your expectations, including getting back your EZ Pass so quickly! Enjoy driving your new car!
Marcelo
by Heidi on 02/09/2025Overall great service and Marcelo De Oliveira service Advisor was very friendly and helpful. Marcelo gave me great feedback on my XT5 Cadillac that was in for regular maintenance.Heidi, we're delighted to hear that Marcelo provided you with excellent service at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your experience and trusting us with your XT5's maintenance!
Awesome
by Bill on 02/07/2025Very friendly!Bill, thank you for the terrific review of Herb Chambers Cadillac of Lynnfield!
Great service team !!!
by Madmikes express on 01/30/2025updated 02/06/2025The sales and service team went about ve and beyond to take care of an issue a had with a used vehicle purchase a had made. Marcelo in service is absolutely fantastic! Very informative and helpful with any issue i may have.Thank you for sharing your experience with us! We're delighted to hear that Marcelo and the Herb Chambers Cadillac of Lynnfield team went above and beyond to assist you. We appreciate your support, and we're here if you need anything else in the future!
I was in an out in record time
by Gigi on 01/28/2025updated 02/04/2025The staff were great. I went in knowing what I wanted and Tim understood the assignment and moved things through without issue.Gigi, we're delighted to hear that Tim and the team at Herb Chambers Cadillac of Lynnfield made your experience seamless. Thanks for sharing your positive feedback!
Lynnfield
by Emmanuel Jean Michel on 02/01/2025The service greeting guy I believe he served on the army he was great from start to finishEmmanuel, thank you for sharing a positive review of Herb Chambers Cadillac of Lynnfield!
A knowledgeable employee can make a difference
by Arlen on 01/28/2025My opinion of the Cadillac of Lynnfield service department changed with the efforts of one Mark Gelinas whose outstanding attention to detail needs to be commended. I have had a persistent problem with the 2023 CT5 I leased from Chambers.… I have tried to get this issue resolved with the sales person [who does not return calls once the car is taken by the customer] the service manager and others in the service department. I gave up on doing future business with Chambers till my experience with Mark who made sure ALL reported issues were addressed. Thank You Mark ArlenWe're delighted to hear that Mark turned your experience around at Herb Chambers Cadillac of Lynnfield, Arlen. It's great to know he ensured all issues with your vehicle were addressed thoroughly. Thank you for sharing this feedback, and we hope you'll consider us again in the future!
Oil change
by Tom on 01/17/2025updated 01/24/2025Very professionalTom, it was our pleasure to assist you. Thank you from all of us here at Herb Chambers Cadillac of Lynnfield!
Positive Service Experience
by Mike O on 01/14/2025updated 01/21/2025Overall great experience my car was fixed as expected and on timeThank you for trusting Herb Chambers Cadillac of Lynnfield with your business, Mike!
Service
by Joe on 01/11/2025updated 01/21/2025You are treated and welcomed like family The service department is top notch and professional . Rayner was very helpful !Joe, we're delighted to hear that Rayner and our service team at Herb Chambers Cadillac of Lynnfield made you feel like family! Thank you for the kind words.
Very Happy
by Trish B on 01/19/2025Service appointment began on time. Waiting area was very comfortable and my service rep was very access accessible and helpful.Trish, we're delighted to hear that your service appointment went smoothly and you found our waiting area comfortable at Herb Chambers Cadillac of Lynnfield. Thanks for sharing your experience!
Unrepaired Squeaky Brakes
by Diane Belleville on 01/18/2025Had my 2024 XT5 car in there 6-8 times for squeaky brakes. Contacted GM about it also. Bottom line is this per their service tech and service manager. It is normal to have your brakes squeak every time you apply them. It's because of the… material that GM uses. Really? I have never had this happen in any of my Cadillacs before or another 2023 Cadillac I currently own. GM opened a case and then gave me GM points and closed the case. Guess they were hoping that would pacify me. Clearly it does not. Contacted them every day for three weeks and not one return call back. Per another mechanic I need to change out my brake pads and possibly my rotors. All of this on my own dime with less then 10k mikes on the vehicle. Bottom line...will never buy another Cadillac or GM made product again.Diane, I'm sorry to hear about your experience with the brakes on your XT5. It's disappointing that we haven't met expectations and I understand how frustrating this must be for you. We will be sure to discuss this with our team to improve our processes moving forward. Please reach out so we can discuss further options or solutions to address these concerns. Thank you, Ken Mulstay - General Manager - kmulstay@herbchambers.com
Service
by Cindy Perron on 01/10/2025Service advisor was very helpful. He set up a Lyft driver to and from dealership when another issue was found that would have had me waiting longer than the amount of time I had planned to wait. Very pleasant and professional.Cindy, we're delighted to hear that our service advisor made your experience at Herb Chambers Cadillac of Lynnfield smooth and accommodating. Thank you for sharing your positive feedback!
Thank you for sharing your experience with us! We're delighted to hear that Tim provided respectful and patient service at Herb Chambers Cadillac of Lynnfield. It's great to know he represented our team well, and we appreciate your feedback!
by Herb Chambers Cadillac of Lynnfield on 04/25/2025