Herb Chambers Cadillac of Lynnfield
Customer Reviews of Herb Chambers Cadillac of Lynnfield
Review type:
Time with Tim
Marcelo from Lynnfield
by Dom on 10/10/2024Service took a little longer than expected, had to come back. But the service was completed and the communication was very good! Marcelo was very professional and courteous and delivered on his expected time frame to get the job done! I… would like to deal with Marcelo again!Thank you for your patience and understanding! We're glad to hear Marcelo provided professional service and kept the communication clear at Herb Chambers Cadillac of Lynnfield. We look forward to assisting you again in the future!
Great experience
by Kathryn Kalil on 10/08/2024On October 5th I had a scheduled appointment for an oil change and inspection sticker for my car I purchased there a year ago. When I got there I was warmly greeted by service advisor Vadim Khalapov. I can't say enough good things about… him. He was very helpful in answering all my questions. He was very kind and patient, and honest which goes a long way. I watched as he was helping others as well in the same manner. He is very knowledgeable about cars, which made it easy to understand the importance of good car maintenance. It was evident that he cares about the customers. He took the time to make sure I knew what was going on with my car at all times. Also I would like to mention Rudy who serviced my car, and John in the parts department. Both of them added to making the service visit great. I highly recommend serving your car here.Kathryn, thank you for sharing your experience with Vadim and the team at Herb Chambers Cadillac of Lynnfield! We're delighted to hear that they provided such attentive service. We appreciate your recommendation and look forward to seeing you again!
Great service!
by Kara on 10/05/2024Marcelo is awesome to work with. Very knowledgeable and kind. I would definitely recommend!Thank you for the great feedback! We are proud to have earned your support and happy to hear that you had such an excellent experience working with Marcelo. Drive safely from all of us at BMW Northwest.
Almost great experience
by Rich on 09/28/2024Salesman Ted was great. He was professional, knowledgeable and helpful and continues to be. In a nutshell, great to work with. Waiting for and checking out with finance shouldn’t have to be so long since I was paying cash for the car Also I… feel $459 for document preparation is a little excessiveRich, thanks for the feedback! We're glad to hear Ted provided excellent service at Herb Chambers Cadillac of Lynnfield. We'll take your comments about finance wait times and document fees into consideration. Enjoy your new car!
Great prompt service
by Janice W on 09/07/2024Friendly, courteous, professional, kept you informed on progress of maintenance service on my car.Janice, it was our pleasure to assist you. Thank you from all of us here at Herb Chambers Cadillac of Lynnfield!
Great Service
by Joe on 08/28/2024updated 09/04/2024Service professional kept me informed and discussed my options in servicing my car. He kept my needs in-line with what I needed to have done in order to have my car run efficiently.Joe, we're glad to hear our service professional kept you well-informed and aligned with your needs at Herb Chambers Cadillac of Lynnfield. Thanks for sharing your experience!
Great Service
by Big Dom on 08/07/2024They always treat customers with respect and do an excellent job with service. The car wash is a nice touch.Thank you for recognizing the excellent service and respectful treatment at Herb Chambers Cadillac of Lynnfield. We're glad you enjoyed the car wash touch!
[non-permissible content removed] BUT I had a good experience
by Mark Garner on 07/27/2024You just have to go in knowing you're dealing with [non-permissible content removed] and you'll be fine. I traded in my car and bought a used car that msrp for $9,998. My car was very old but still blue booked for $2,800. They said due to… condition they could only give me $500 for the trade which I was OK with to just move the process along. Hilariously the finance manager tried to sell me a $4k a year service package on a $10k car. I have my own mechanic so I declined that and the lower tiers. After I bought the car even though it had been through their shop and I had paid a inspection fee, when I went to my mechanic to get the inspection sticker the new car failed inspection! Something to do with emissions. So now I have 60 days to drive it and then I go back to try and get a sticker. With all the add on fees (docking and such) I paid $11,143.38 for a car that stickered for $9,998. They tried to get me to sign the title to my car over to them before the new car had even been through the service shop which i thought was odd. Dick Dooling was the sales guy and although [non-permissible content removed] he was great! Very helpful in explaining the trade and registration process. Any time you go to a dealership you're going to be dealing with [non-permissible content removed] and so I'd say these guys in that context were really very good. It needs some things but all in all I think I got a good deal and they made their profit.Mark, thank you for sharing your detailed experience. It's good to hear that Dick was helpful throughout the process despite some hiccups along the way. If there's anything more we can assist with or if you'd like to discuss further, please reach out. Thank you, Ken Mulstay - General Manager - kmulstay@herbchambers.com
A Few Good Men
by Mike Corey on 07/25/2024Idelmy and Clyde made my purchase easy and simple ..Each explaining every question and taking time to explain to my wife and I every detail ,line item, and solution we inquired . I have been purchasing vehicles from Herb Chambers Cadillac… for around 15 years and these two gentlemen are a huge reason why I continue to do so .Thank you so much for the review and the continued business with us. We really appreciate that you took the time to recognize Clyde and Idelmy. They are two of our best! Enjoy the rest of your summer.
Outstanding service saved our vacation!
by T Willis from Michigan on 06/19/2024We were traveling from Michigan to Maine when we heard a squeaking noise from the front end of our 2020 Escalade. We pulled into Herb Chambers Cadillac to see if they could look at it. The service manager got a mechanic to look under the… hood and he quickly diagnosed the problem as a water pump going bad. They expedited the part for next day delivery and squeezed us into their busy service schedule and had us back on the road less than 24 hours later. Excellent customer service!Thank you for sharing your experience! We're glad our team at Herb Chambers Cadillac of Lynnfield could quickly diagnose and fix the issue with your Escalade, ensuring a smooth continuation of your trip. Safe travels to Maine!
Good day
by Paul Pierre on 06/02/2024Good and professional serviceThanks so much, Paul. We look forward to your next visit to Herb Chambers Cadillac of Lynnfield!
First class experience!
by Idelmy Vasquez on 05/16/2024This dealership has a vast variety of high-end Cadillacs. The dealer took their time and helped us with all the questions for our stunning purchase.Idelmy, we're glad to know our team at Herb Chambers Cadillac of Lynnfield was able to assist you with your purchase. Enjoy the ride in your new Cadillac!
Excellent service
by John on 05/11/2024Very professional and friendly service department. My first time here. After my car was damaged at another dealer I decided to bring the car to Herb Chambers. Great experience and they will service the car from now on.John, we're glad to know you had a great experience with our service department here at Herb Chambers Cadillac of Lynnfield. We look forward to taking care of your car in the future!
Service 100%
by Mark S on 05/10/2024To pay took some time due to no cashierMark, we apologize for the extended wait time during payment, but we sincerely appreciate your 5 stars. If there is anything else we can assist you with, please don't hesitate to reach out. Safe travels ahead! -- The Herb Chambers Cadillac of Lynnfield Team
Love my ride
by Al Fortin on 03/25/2024They were friendly and accommodating to all my needs.Al, we're delighted our team could welcome you to Herb Chambers Cadillac of Lynnfield with courteous assistance! Thank you for working with us and leaving a positive review.
CT 4
by Janet on 03/09/2024Miguel at Lynnfield Herb Chambers Cadillac Service Dept was awesome. Made sure my vehicle was taken care of with texts and continued updates along the way. He is the best!Janet, we're so glad to know Miguel provided excellent service and kept you updated throughout your visit at Herb Chambers Cadillac of Lynnfield. Thanks for the shout-out!
Engaging, Helpful, Charismatic
by Abordenca1020 on 02/29/2024It was a great experience to work with Ted Bouchard to find a car that not only fits my wants, but my needs. He truly goes above and beyond for his clients. Very knowledgeable and able to answer any questions that are posed.We're so glad to know that Ted was able to help you find the perfect car at Herb Chambers Cadillac of Lynnfield. His dedication and knowledge are truly appreciated by our team and clients alike! Thanks for sharing your experience with us.
Great Service!
by A J Furnari on 02/22/2024Always have a great experience when my car is in for service at HCC. My service advisor Vadim Khalapov had a great attitude and was very accommodating. He went above and beyond to make my visit stellar. Always satisfied with maintenance and… a car wash to make my caddy look great when I pick it up.We're so glad to know that you had a great experience with us at Herb Chambers Cadillac of Lynnfield. It's wonderful to see how Vadim and our team went above and beyond for your service visit! We appreciate the kind words, thank you!
Spectacular
by David and Karen Butler on 02/18/2024Thank you Ted Bouchard for helping David and I buy our new caddy. You were very informative and You came through on getting the Cadillac ready for us thank you again we love our new Cadillac.David and Karen, we're so glad to know that Ted was able to assist you in finding your new Cadillac at Herb Chambers Cadillac of Lynnfield. Enjoy the ride!
Horrible
by Loretta Bruno on 02/15/2024This was a horrible experience I had at Herb Chambers. I brought my car in around 10:45am and told the rep I needed the car in good condition to drive to Florida at four o’clock I got a phone call letting me know I needed an air filter and… wiper blades and I also needed two tires I told him go ahead and do the work. I got there at 4:15 and the work still had not been done. Now we’re talking almost 5 hours and I am told that they have to order the tires and they are not sure when they will be in maybe in the am and maybe in the pm. I asked them to please wash my car and they said they would a half hour later I am tol my car was 3rd in Lin for washing. I told them get me my car because it was after 5pm and I said I don’t want my car washed and then they wanted me to pre pay the tites and o told them absolutely not and I did not want to waste another day at Herb chambers. I am not blaming the service rep that helped me but I am blaming the service department that caused all this mess it is the worst service I have ever experienced at Herb chambers. I paid over $ 258.00 for pure aggravation. Now they are supposed to notify me when the tires are available and I am supposed to run up there for more serviceGreat experience !
by Barbara C on 02/02/2024Henri once again made everything so smooth and easy for us to transition to a new lease. He is very trusting and knowledgeable . We look forward to working with him on our next leaseBarbara, it's great to know that Henri was able to make your leasing experience smooth and easy at Herb Chambers Cadillac of Lynnfield. We're looking forward to assisting you with your next lease too! Safe travels until then!
Thank you for sharing your experience with us! We're delighted to hear that Tim provided respectful and patient service at Herb Chambers Cadillac of Lynnfield. It's great to know he represented our team well, and we appreciate your feedback!
by Herb Chambers Cadillac of Lynnfield on 04/25/2025