Lia Honda Northampton
Customer Reviews of Lia Honda Northampton
Review type:
Like coming home
Problem diagnosed quickly!
by Msm on 04/10/2025They are professionals who have diagnosed and solved all my car problems.We're glad our service team made your day a little easier by being accurate and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!
Like coming home
by B Pulaski on 01/18/2025Michael Whitsett was very patient with us. I was looking at a new Pilot to replace my 2017 totaled in a recent accident. He walked me through the features and was very understanding when I decided to go with a 2021 that was almost exactly… like my 2017. I love my "new" Honda Pilot aka Storm TrooperThanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
Kyle Archidiacono, thank you very much for taking good care of my car.
by Bozhanka on 12/20/2024I recommend it!Bozhanka, we appreciate your 5 stars for Kyle! Thank you for taking a moment to share the highlights of this service visit. We're happy to be your #1 choice for service.
Great service!
by Robin on 12/20/2024My experience at Lia was excellent. Jill Fuduric listened to all my questions and needs. She communicated with me about my service along the way as needed. She explained what they did and answered my questions at the end.Robin, we're happy you enjoyed an accommodating and thorough visit with Jill! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Honda for the best service!
No Complaints
by Tim P on 11/22/2024Zahran Zafar, the sales consultant answered all my questions and completed my purchase in a timely manner. I would definitely recommend and/or purchase from him again.Hi, Tim! Thanks for making our day with your terrific feedback on Zahran. We're delighted he made everything easy for you. We wish you all the best in your holiday travels, from everyone at Lia Honda.
Great coffee!
by Gail Morrison on 11/19/2024Desiree Frank is the best. I try not to be rude to the others, but I always wait until she is done with her customer and will take me next. Desiree advises me on what I need to do and what I will need to do next. I am 71 years old and she… always helps me with my coupons and is a pleasure to work with.Your satisfaction means the world to us, Gail, and we're pleased Desiree continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!
Jill Fuduric ROCKS!!!!
by LKB on 11/11/2024Jill was professional, friendly and right on top of what was going on with my car.Thank you for letting us know how pleased you were with Jill's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again.
Honda Pilot at 100,000
by Tony Clarke on 11/01/2024Desiree Frank was quite helpful in managing my appointment. Great Service!Tony, we appreciate your 5 stars for Desiree! Thank you for taking a moment to share the highlights of this service visit. We're happy to be your #1 choice for service.
Above and beyond
by Kerry B on 10/18/2024Desiree was wonderful! I had an issue with my vehicle right before leaving on vacation and she handled everything, making it stress free for me!Kerry, we're happy Desiree's expertise helped you have a very positive experience at Lia Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time!
Getting my car ready for winter
by Diane on 10/14/2024Today, 10/14, while pulling into my 12 noon appointment my tire pressure light went on. I don’t understand why because I was just there last Saturday. I looked at my report and tires were checked. We can talk about it when I see you this… coming Saturday. AAA came and put air in my tires. Desiree Frank was wonderful and helpful in all aspects of the process.Diane, nothing means more to us than your complete satisfaction, so we're happy Desiree handled your visit with great care and communication. We hope to ensure a positive outcome at your upcoming appointment!
Lia Honda for Life
by Anonymous on 09/27/2024Overall, Lia does a great job!! The people there are friendly, professional and helpful. And although my salesman, Tim Thornton, may not be as experienced as some others, he did a great job!! As an older, single woman I appreciated that he… was not an aggressive sales person, but instead was very patient and answered my many questions as well as my son’s who was guiding me on the phone. Also, Z was extremely helpful with all the financials. Since this is my 2nd purchase from Lia I would like to also acknowledge Jill who is wonderful in the service department. Honestly, although I looked at Toyota vehicles as well I like and trust Lia. So thank you to the entire team!! I’m a Honda girl for life!!Thank you for your very encouraging words about our awesome team. Tim, Z, and Jill are all great people to work with, and we appreciate your recognition of their excellence. Safe travels until next time!
Fast Service!
by Mary Reutener on 09/23/2024It was late in the day and I needed a Massachusetts annual inspection, so I dropped in at my local Honda dealership with my fingers crossed. Donald Paquette was working in the service area and wasted no time in fitting me into the schedule.… I sat for about 15 minutes in the comfortable waiting area watching TV with a couple of other customers, and soon it was done. Another stress-free visit to Lia Honda. Thank you, Lia and Donald!Mary, we're happy Donald's support and expertise helped you have a very positive experience at Lia Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time!
Excellent. Accommodating
by Ross on 09/08/2024It employs Desiree in service and she is customer-oriented and fantastic to work with.Ross, thanks for letting us know how satisfied you were with Desiree's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Lia experience
by Scott U on 09/05/2024Great experience with Z Very knowledgeable about the vehicle we purchased and went above and beyond after the sale as well.Thanks so much, Scott! We're delighted the value of Z's support and expertise exceeded your expectations. We appreciate your business, and hope to work with you again some day!
2019 Honda
by Gail on 07/08/2024My car had a oil leak and Desiree Frank did not give up on it until it was fixed. She went out of her way to make her customer satisfied. We were very very pleased with Northampton Honda and especially Desiree Frank. We travel over an hour… each way to have Desiree take care of our car.Gail, thanks for the fantastic review of Desiree! Desiree is the consummate advocate for our guests, and we're pleased she has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Lia Honda!
Great
by June on 06/25/2024D Frank has always done a great job with my service appointment. Very pleasant and knowledgeable. Very happy with the service department.Thank you for always trusting Desiree and the Lia Honda team to get the job done right, June. We really appreciate your continued business and hope to make your next appointment just as great.
five stars
by S LIN on 06/06/2024I strongly recommend that first-time car buyers purchase their vehicles from a dealer. My sales consultant at Honda, Alfredo Settembre, was outstanding. Contact him for your car needs. You can ask him direct questions and receive… straightforward answers. Point out any problems, and he will solve them. This way, the purchasing process is smooth, and you won’t waste time struggling with the system.Thank you for your wonderful review and recommendation! We are so appreciative of the opportunity to work with you, and we are delighted that Alfredo provided you with a seamless and efficient experience. It is our pleasure to assist you in any way possible. Please do not hesitate to let us know if there is ever anything more that we may help you with!
Jason Makes it Happen
by Charles on 05/28/2024I have been leasing or buying Hondas for the past 12+ years. Previously I had only been exposed to dealerships in the Boston area. I moved to western, Massachusetts almost a year ago as my previous lease was finishing. I initially… approached Lia Honda for service and was impressed with how friendly and helpful the service department was. This Spring I decide to visit Lia Honda and enquire about leasing again. I was directed to Jason Brooks in Sales. Having previously dealt with the Boston area dealerships I was initially cautious. But my experience with Jason Brooks was different from my experience with previous salespeople. He was genuinely interested in my situation and the lease and car I wanted. The particular vehicle I was looking for wasn't available on the lot, but Jason assured me that if it was out there, they would find it. A few days later the vehicle arrived and soon after I had it my driveway. Every step of the process went very well. M<any thanks to Jason Brooks and the rest of the staff at Lia Honda.Thank you for your 5-star review, Charles! We're thrilled to know how pleased you were with Jason's support and expertise. Congrats on the new ride! Best wishes for awesome travels, from the whole team at Lia Honda!
Pleasant experience.
by Patty L on 05/10/2024My salesperson, Amber Brainerd was patient, knowledgeable, organized and thorough. She answered every question I had and knew her product well. She gave me her undivided attention and was very patient even though it was a busy time of… month. She made it a very pleasant experience! My nephew bought a car from her and he steered me her way!Thanks a lot, Patty! We're so happy Amber has helped both you and your nephew with your automotive interests and needs. We appreciate your kind words, and hope we'll have the opportunity to work with you again some day!
Lia Honda in Northampton delivers
by Eileen on 03/03/2024I think this dealer is first class. They have knowledgable sales and service staff. They are patient too.That's great to hear, Eileen! We're always striving to give our customers the best experience possible. Thanks for letting us know we're succeeding at that. We'll see you next time!
Happy Customer!
by Gina H on 02/28/2024I’m really pleased with the sales experience at Lia Honda..my salesperson, Exavier Adorno, worked with me to get just the vehicle that I wanted and took the time to answer all my questions. Plus, I’m so glad I chose the CR-V.. Love it!Congratulations on your new CR-V, Gina! We're thrilled you enjoyed a pleasant and supportive buying experience with Exavier, and we appreciate your terrific feedback. We wish many happy travels to you in the new ride, from all of us at Lia Honda!
Thanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Northampton on 01/22/2025