Lia Honda Northampton
Customer Reviews of Lia Honda Northampton
Review type:
Like coming home
Amber Brainerd Sells a Pilot
by Mike on 02/21/2024Amber Brainerd was our Sales person. She was courteous, thorough and thoughtful.Thank you for this absolutely amazing review, Mike! We're thrilled to know how pleased you were with Amber's support. Congrats on the new Pilot! Best wishes for awesome travels, from the whole team at Lia Honda!
Excellent experience at Lia Honda Northampton
by NevC on 02/01/2024Amber Brainerd was my sales person, and I would definitely recommend her to anyone seeking to buy a Honda in Northampton MA. She was diligent, did everything she said sge would when she said she would, and went the extra mile to do a good… job for me (and the company of course).Thanks for taking a moment to give us the highlights of your dealership experience with Amber! We're delighted she was committed to your complete satisfaction. Congrats on the new Honda! Best wishes for pleasant travels in your future, from the whole team at Lia Honda!
Best Honda dealer Western Massachusetts
by Jim W on 01/20/2024The sales person we worked with was fantastic. Nathan Dejesus was very professional, knowledgeable and helpful. He did not use a strong arm sales approach; but listened to our needs and questions and responded appropriately. I would not… hesitate to recommend Nathan to others.Jim, we're so pleased you enjoyed a pleasant and accommodating dealership experience guided by Nathan! Thank you for taking the time to share the highlights. We wish you all the best in your future travels, from the entire team at Lia Honda!
Good service, useful advice
by Bill F on 01/10/2024My experience with Desiree Frank at Lia was quite satisfactory. My 2007 Accord needed a lot of work, and she pointed out a cheaper package to accomplish some of it. It was completed in a timely fashion, and appears competently done.Bill, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Desiree handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment.
Only car before purchasing
by Miriam on 12/30/2023I had a positive experience with Nathan Dejesus at Honda before my purchase. He was kind and personable, making the whole process enjoyable. He listened to my concerns and went above and beyond to ensure my satisfaction. Based on Nathan's… exceptional qualities and outstanding service, I highly recommend introducing your family and friends to his abilities. However, I was deeply disappointed and frustrated with Honda's level of care when I picked up my car. While the customer service I received before purchasing the car was excellent, the experience upon pick-up was lacking. Despite paying for the car in full with cash and needing to travel the next day, Honda held onto my car for a whole week. Not only did Honda fail to provide a clean and detailed car, but there were discrepancies compared to the floor mat present during the test drive. I found dust, what appeared to be dog hair, and candy wrappers between the seats. Moreover, Honda's claim of a thorough inspection and cleaning was misleading. Overall, I am disheartened by how things turned out.Miriam, thank you for sharing your feedback with us. Although we're delighted you enjoyed working with Nathan, we regret that this quality of care did not continue throughout the rest of this experience and we sincerely apologize for that. Thank you for your patience while we work to get your vehicle repaired. As we discussed, I will make sure you're contacted when the final part arrives. Please don't hesitate to reach out to me with any further questions in the meantime. Kyle Archidiacono KArchidiacono@liacars.com Service Manager Lia Honda Northampton
Happy long time customer
by Civic owner on 12/29/2023Desiree Frank is awesome. She takes care of her customers, providing the best sensible advice while keeping them updated along the way. She has an extremely kind and approachable manner and can relay the technical information in a clear… concise way. As long as she’s there, we’ll keep coming!Thank you for your wonderful review! We are so glad that Desiree provided you with the A+ service that you deserve. She will be honored to know how confident you are in her efforts. Please do not hesitate to let us know how she and the team may be of further service to you!
Exceptional Service from Nathan
by Miriam on 12/28/2023I highly suggest collaborating with Nathan as he possesses exceptional qualities. He exudes a kind and personable demeanor, which is evident in his interactions with me. Nathan puts forth tremendous effort to ensure that I leaves Honda with… a sense of satisfaction. However, it appears that he encounters certain limitations beyond his control. This does not deter his determination. Given his admirable qualities, I would strongly recommend acquainting family members and friends with Nathan's outstanding services. He will undoubtedly exert his utmost abilities to aid and assist you.Lia Honda Northampton
by YT on 12/25/2023I recently had the pleasure of receiving exceptional service at Lia Honda, and I cannot speak highly enough of Jill Fuduric. Her professionalism, attention to detail, and genuine commitment to customer satisfaction truly set her apart. Her… friendly demeanor and dedication reflect positively on Lia Honda, making my visit a standout one. I highly recommend Jill Fuduric for anyone seeking outstanding service – she exemplifies excellence in customer care.Thank you for leaving Jill this excellent review and recommendation! She will be honored to hear of your very kind words and to know that you deeply valued her assistance. Your safety and satisfaction are our utmost priorities. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!
Great job
by Booker Bush on 12/20/2023Desiree Frank has been welcoming me for the last few years. Professional thoughtful and timely in all communications about the work in progress.Booker, We are grateful for you leaving Desiree this wonderful review! We are thrilled to hear that she took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she is professional, thoughtful and timely in communications with you. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Great Customer Care
by Robin on 11/20/2023My car got a service and inspection at Lia Honda. Jill Fuduric was my service agent. She was extremely helpful and friendly and kept me up to date while I waited for my car.Robin, thanks for taking the time to review your service experience! We're happy Jill handled your visit with great care and communication. We hope you'll continue to choose Lia Honda for all your automotive needs!
Great service
by Mary on 10/23/2023Representative Jill Fuduric was polite and informative. Service was quick and within the expected time frame.Thank you for your trust in our service team, Mary! We're happy Jill provided you with a timely and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Great Service Dept.
by Bill Rey on 10/21/2023Dealership is clean, quiet an efficient.We're delighted to hear that, Bill! Thank you for letting us know how pleased you were with our efficient service team and pleasant customer lounge. We wish you happy travels until we may be of service to you again!
Excellent service!
by Jarred on 10/11/2023I recently brought my Acura RDX in for new tires to be mounted, balanced, and aligned. The did an excellent job and went over each step in a transparent way!Jarred, thank you for trusting our service team with your Acura's needs! We're happy your service consultant provided you with a thorough explanation of the work to be completed. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Excellent to work with
by D on 10/03/2023Lia Honda was incredibly fast and great to work with. Our salesperson Alfredo Settembre was incredibly friendly, personable and straightforward. Everything we wanted to happen with the vehicle happened, and with incredible speed! I was… reassured throughout the buying process, my options for financing were clearly explained and I felt like I was dealing with a friend instead of a cold sales experience. I highly commend Alfredo's skills in finding the vehicle that fits your family's needs, as well as answering any questions or requests that come up along the way.Thank you for taking the time to leave Alfredo this positive review! Providing a seamless and efficient experience is always our goal, and we are glad that Alfredo's efforts could meet your satisfaction. He will be delighted to know that you deeply valued his assistance. We warmly congratulate you on your new vehicle- on behalf of the entire team!
Excellent Experience
by TeeGee on 09/28/2023Charming communicative and efficient with insurance experience. Amber Brainerd found the perfect used car for me. Can't imagine anyone better.Thanks for the awesome feedback, TeeGee! We're delighted Amber provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new pre-owned vehicle! We wish you all the best in your upcoming journeys, from everyone at Lia Honda!
Excellent service
by Eugene on 09/23/2023Very professional and courteous, efficient. Desiree Frank was very helpful and thorough. Highly recommend her.We're so happy to hear that, Eugene! Thank you for letting us know how pleased you were with Desiree's efficient and friendly service. It is our pleasure to make your service visits valuable and convenient. Thanks for choosing Lia Honda!
Friendly, understanding, & helpful
by Chandra on 09/22/2023Joe Dubuc! That’s the guy. Always have a smile on his face, knows his stuff, gets the car in and out in a timely matter. Love working with him because he makes you feel comfortable and that everything will be done the right way!Chandra, thank you for telling us why you like working with Joe! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We'll see you at your next appointment!
Good experience buying car
by Delia on 09/13/2023We had a good time buying our used car from the Lia Honda dealership. As for the dealership, it was nice, we went in on a Friday and I brought the car home on Saturday. I had to pick up my registration on Monday and then got my car… inspected on Wednesday. I don’t know if it had been earlier in the week and I was able to get my registration on Saturday (which I wasn’t able to) I would have been able to have had the car inspected before I picked it up so I didn’t have to come back for an inspection. So I’d recommend if you’re going to go maybe earlier than Friday. Our sales consultant Kahran Zafar was very kind, even came over to check on me on Wednesday when I had come back to get the car inspected. Would recommend working with him.Delia, thanks for taking a moment to give us the highlights of your dealership experience with Zahran! We're delighted he was there for you throughout and beyond your transaction. Congrats on the new ride! Best wishes for amazing travels in your future, from the whole team at Lia Honda!
Wheels 🛞 in Gear!
by Xanz0 on 09/13/2023Jaime Andrzeicik was my service agent. She was excellent. I highly recommend this dealer. She was calm, knowledgeable, reassuring, kind, helpful, and answered all my questions! Jaime knew to fix the aging breaks(from 2016) and also did… inspection yay! Thank youWe're delighted to hear that! Thank you for letting us know how pleased you were with Jaime's assistance during this service visit. We wish you the safest of travels until we may be of service to you again!
Good service. Long wait.
by Emily M on 09/12/2023Very nice, knowledgeable service department with good service. I drive a hour from Connecticut to get my service done here. Took 2 hours for oil change, tire rotation, inspection and wipers changed. I thought $55 for 3 wiper blades was… expensive. Unfortunately I have to remind them for each and every service that I have the Honda care plan. That is becoming annoying since it should be automatic on their computer system to not charge me for covered services. It has been 4 years now and I have to make sure I am not charged extra.Straightforward
by Richard P on 09/07/2023Sales Mgr assigned Jason Brooks to work with me. He showed me a vehicle I had in mind. After several back and forths within 24 hours we had a deal. Mr. Brooks was always courteous and prompt. Picked up the vehicle a couple of days later.… Happy with it.Thanks so much, Richard! We're absolutely delighted you enjoyed working with Jay to close the deal on your new ride. Congratulations, and best wishes for happiness in the road ahead, from all of us at Lia Honda!
Thanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Northampton on 01/22/2025