Coastal Nissan
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Customer Reviews of Coastal Nissan
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Awesome experience
by Michelle P on 05/06/2023
Richard and Jake were extremely helpful, knowledgeable, and professional. They walked us through the process of trading in a vehicle and leasing a new one with extreme professionalism. I would Highly recommend this dealership!
24 reviews
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Awesome experience
by Michelle P on 05/06/2023Richard and Jake were extremely helpful, knowledgeable, and professional. They walked us through the process of trading in a vehicle and leasing a new one with extreme professionalism. I would Highly recommend this dealership!At 62, I have the car of my dreams!
by Kathleen on 04/24/2021There is a longer review on Coastal Nissan Facebook page. I purchased a 2020 Jeep Grand Cherokee at Coastal Nissan in Cohasset 2 weeks ago. Lance Ward, senior salesperson, was affable, knowledgeable, and kind. He was concise and clear in… information that he needed to convey. I felt completely heard, not pressured, and options were revealed in a way that informed my ultimate decision. This experience felt more like a collaboration and in the end Im left with a Jeep that I chose just for me and not for hockey bags and car seats😊(though I miss those days). As an aside, months ago I had decided to pursue working with Lance Ward and Coastal Cohasset because of all of the interactions I could hear each time I sat in the waiting room for a sticker or an oil change on family cars. What I heard from Lance Ward, when on his phone, talking with co workers or greeting potential customers walking in, was positive regard for others. He is a man who checks in with another, asking questions about their lives. I decided that when the time was right, that’s the kind of salesperson that I’d like to work with.Great service
by Rachel on 06/15/2020I recently purchased a car through Coastal Nissan. everything was online due to COVID-19, but they were incredibly responsive and helpful! The whole process was really simple, overall a great experience!Purchase of a New “Used” SUV
by Olga 02066 on 03/22/2020I was in the market for a used luxury SUV and Lance, Sales Mgr at Coastal Auto convinced me to try a Rogue. Hands down the Rogue outperformed the luxury brands. BUT most importantly I get to stay at Coastal Auto for service. Doug and his… team are the best. Customer for life.2016 Nissan Altima - Coastal Nissan
by Edmund Hickey on 11/16/2019I recently bought a used 2016 Nissan Altima from Coastal Nissan in Norwell, MA. I had a great experience, I love my new car. Ryan Brown, the Sales Rep helped me out a lot, let me take a test drive. I had a great experience at Coastal… Nissan. This was my 2nd car I bought from them, I've been taking my car there for 13 years for service and I will continue going back to them.My new Nissan Rogue
by Ladir Oliveira Griffith on 09/21/2019I went to Nissan Norwell to get my old 2014 Nissan Rogue’s drivers outside mirror fixed and ended up driving home my 2019 Nissan Rogue! I totally enjoyed dealing with Ryan! I highly recommend buying a new car when things begin to go wrong… with the old car. Than you Nissan for assisting me with my dream car!. I have highly recommended Nissan Norwell to my friends and family.Excellent service
by Andrew on 07/31/2019Recently leased a car from Coastal. Process couldn’t have been easier. Ryan Brown made the process super easy (I was in the dealership for 20 minutes) and he even dropped the car off at my house. He was awesome!Great Experience with Coastal
by BG on 07/01/2019Enjoyed dealing with Lance at Coastal - a straight shooter who made the car buying experience much better.Happy with Coastal Nissan
by Barbara21 on 05/13/2019Enjoyed working with Lance and Nick at Coastal Nissan in Cohasset. From start to finish very professional yet friendly and accommodating. Iâm now enjoying my Murano. Thanks Lance for staying on top of things!Nothing Bad To Say
by GWF1948 on 12/13/2017We were very happy with the sales treatment at Coastal Nissan and feel we received a fair deal compared to other dealers in the area. The staff was very helpful and accommodating and appreciated the attention to particulars that we received… from Tommy their Senior Sales Consultant. We will be in the market for another vehicle soon and we will not hesitate to go back.Tony from Service was GREAT!
by AltimaFan on 02/21/2017Thank you Tony for all your help in servicing my Altima! You were kind, patient and not pushy.Do your research & find another dealer
by LMF1234 on 01/08/2017I hate to even title this review the way I did because I loved our sales guy, Billy. He was real, helpful and just a really nice guy (not common characteristics of car salesman). But at the end of the day, this place is run by the… sales/finance managers and the one on duty the day we went into Coastal, was hands down the reason we drove away in the car we arrived there in. Nick, I believe his name was, is far from what a sales manager should be. After spending 3, almost 4 hours here, it should have been obvious we were serious about leaving with a new vehicle. Nick didn't seem to get that. We went through the negotiation process many times only for him to not budge at all. Finally, once he did and the deal still didn't work out "because of the bank" he literally said 3 times in a row "it's not my fault". One time in fact, he said it was MY fault because I "didn't tell him the whole truth on what I owed the bank on my current vehicle" Yupp, you're right Nick. I lied to you about this on purpose. Or maybe, just maybe, I truly didn't know I owed $600 more than I originally told you. Long story short, placing the blame on the customer and repeatedly saying it's not your fault is NOT what good sales managers do. They work with you to come to a deal and if they can't, they take the punch and take the blame and everyone walks away fine. I ended up getting a great deal at Quirk Nissan the following day where I was offered $4,000 more for my trade in (that's a huge difference) and was given a higher credit score by 20 points which put me into a new credit score bracket. One day later. It's not like my credit changed overnight. He just chose the smaller figure as another way to screw me, in my opinion. I hate to bash coastal due to one employee in particular but if you're in the norwell area I say just suck it up and drive the additional 10 mins to Quincy to Quirk. Sure, the guys at Quirk are [non-permissible content removed] but they are at least willing to work with you on getting you a deal. Can't say the same for coastal.rear brakes and pads
by jhuke35 on 10/09/2015don't go here for service.My rear brake and pad is not done. I am getting some major vibration in the back and service manage doesn't want to fix the problem. I spent a lot of money and they cant get right.Very poor service .great experience
by john123y on 05/31/2015bought a new Nissan Maxima from Coastal Nissan got a great price and had a great experience. I would highly recommend this dealership.Car buying made easy
by keith72 on 05/24/2011updated 04/26/2025This was the fourth dealership I had gone to in two days and it was the first time I didn't get the car dealership song and dance. I met with Chris Wright and he helped me find a truck that I liked. Then he had my trade appraised and it was… $1000 more then the last dealer. Chris finished the deal for me and I drove away in my new truck the same day. Chris was great from start to finish and made my car buying experience easy. I highly recommend Costal Nissan and Chris Wright in sales.My first car
by morgan29 on 05/21/2013updated 04/26/2025Searching for my first car was an experience of it's own. Having my mom with me was a big help because car sales workers can be intimidating. However I had a wonderful experience at Coastal Nissan and I think the main reason was due to my… salesman, Nate B. He made car shopping an enjoyable experience for me. I did not feel pressured or sucked in, like I did at other dealerships. I highly recommend buying a Nissan from this location. I am obsessed with my Nissan Altima, and I am so happy I made my purchase through Coastal Nissa. Highly recommend doing sales through Nate Billings he will make your car purchase an enjoyable experience! Very helpful and friendly!Disappointing. Won't go there again.
by kaja91 on 09/28/2012updated 04/26/2025I went in as an honest, open future customer looking for help in getting into a newer X-Terra, since the 2005 & up to at least 2009 X-Terras have a very well known design flaw which causes transmission failure usually @ around 95k… miles. Nissan's flaw - not consumer negligence. Hundreds of owners have filed a class-action lawsuit against Nissan for its lack of transparency and remediation. I explained to them that my X-terra's one of those ill-fated ones & that I'd just bought a house a few months ago & absolutely NEEDED my payments to remain where they are & that I had little cash to put down because of my new home purchase (I'm a single working mother of 2 as well). Length/Term of loan is/was irrelevant at this point. I just needed a RELIABLE car to drive & knew of the complaints against Nissan Corp. I offered future customer/brand loyalty if they could help out. Not only did they not help, they slashed the trade in value of my current X-Terra in 1/2 due to NISSAN's design flaw which caused the transmission failure. A flaw they're well aware of at Coastal. This left me upside down on my loan, rather than having equity (which Nissan Corp's website indicated I had when I got the trade-in value off of its site) & left me unable to purchase a newer X-Terra. They don't care about the individual, or making things right with current Nissan owners who are stuck with vehicles they can't drive and can't afford to repair (we are talking several thousands of dollars for the repair). Apparently it's more important to them to make a buck now than to ensure future loyal business and good references. Once Dennis in Sales realized there was no money to be made off of me, he told me to contact Coastal's service department for a "quote" on fixing/replacing my radiator & transmission. Really?? Throw thousands more into Nissan's pockets? I think not. I am so severely disappointed in both Coastal Nissan and Nissan Corp's handling of this. I simply loved my X-Terra & it was a perfect fit of power & cargo/capacity that I needed. I am deeply saddened that I won't be owning another one.Professional, Timely Service
by kacoye on 11/18/2011updated 04/26/2025I have a great warranty, so that's half the battle, but service here is excellent - from the fast check-in process, to easy pick-up until 7pm. All work has been thorough with no mysterious up-sell on additional services while it's in the… shop. I trust this service dept, and they've earned it, over the past 5 years. When I ran into a miscommunication problem with the shop, instead of just writing them off and moving on to another, I contacted the Service Mgr. Got a response within an hour, with a remedy already in place. You can't possibly ask for more.My first car
by morgan29 on 05/07/2013updated 04/26/2025Searching for my first car was an experience of it's own. Having my mom with me was a big help because car sales workers can be intimidating. However I had a wonderful experience at Coastal Nissan and I think the main reason was due to my… salesman, Nate B. He made car shopping an enjoyable experience for me. I did not feel pressured or sucked in, like I did at other dealerships. I highly recommend buying a Nissan from this location. I am obsessed with my Nissan Altima, and I am so happy I made my purchase through Coastal Nissa. Highly recommend doing sales through Nate B. he will make your car purchase an enjoyable experience! Very helpful and friendly!Excellent Experience
by limonadejunkie on 05/31/2011updated 04/26/2025I recently purchased a used car from Coastal and had a great experience. I mostly dealy with Ben and Sean but everyone was friendly, clear, and professional. There wasn't any misleading pricing, as I had found at other dealers. They even… gave me a loner car when I got some work done after the sale. I would highly recommend Coastal and Ben to anyone looking for a new or used car.disappointed
by confused55 on 02/19/2011updated 04/26/2025I am disappointed by this dealer. Either they are not in control of their inventory or they used a cheap trick to bring me to their dealership in order to sell something else. Both ways it is not acceptable and made me waist my time. I… live almost 20 miles away from this dealer. I called to find out if they have any 2011 altima hybrid base model available or not. A manager named Mike from sales dept. answered me and told me that they have a few of them in the lot. When I asked him if he is sure (since the location of this dealer is not close to me)he put me on hold to double check. When he returned ,he told me he is sure that they have a few altima hybrid base model vehicles available and asked me if I could go there the same day. I pushed my work schedule and drove 35 minutes in the evening rush hour only to find out they dont have any hybrid vehicles at all. They tried to sell me a gas engine car instead. Mike wasn`t helpful at all. A gentleman named Steve(Who claimed he is above Mike) apologized politely but he couldnt help either. He told me he could get an hybrid from another dealer if I accept his price. He simply subtracted the Nissan factory rebate and my trade in value from the MSRP and came up with a high number. But he didnt give me any discount on behalf of his dealership. I am not sure but is it possible that he just wanted to be able to tell me he was going to get me the car I wanted only if I accepted his price? I just wanted to share my experience.I agree with the above writer that this dealership is very unprofessional and a waste of time.My wife went in and got the worse experience of her life.She has bought a lot of cars and said that she thought she was in waste land.The service was very poor by the staff, a complete waste of time, she could not even get a price because she told them up front she was not planning on buying that night. Ready to buy now, will not go there that is for sure.
Nissan Rogue
Nissan Altima
Nissan Rogue Sport
Nissan Armada
About our dealership
Hello I would first like to apologize for the negative experience you had here at Coastal Nissan. Our goal is to do whatever we can to ensure the highest level of customer service for both existing customers and prospective customers. While Coastal Nissan is a representative of the Nissan brand, we are an independent business. I am sorry to hear that your Xterra had transmission issues. Unfortunately, after a thorough inspection, we noted that there was high mileage on the vehicle and very little equity. Even after some number crunching, we were unable to make the transaction work within the desired parameters and for that, we are sorry. Please contact me at your earliest convenience to discuss the content of your review further and hope to restore your faith in the Nissan brand. Steve Delaney General Sales Manager 800-562-9993 x115 sdelaney@coastalnissan.com
by coastalnissan on 10/11/2012