Herb Chambers Lincoln of Norwood
Customer Reviews of Herb Chambers Lincoln of Norwood
Review type:
"In good faith"
"In good faith"
by Kenny and Lisa on 04/14/2025Kevin Sorgi was our sales person. I had crossed paths with Kevin 8 months ago when I looked at a used Navigator for 20M that I did not purchase. Kevin bothered to keep in touch with similar offers even though they were small change items… for him. When we came back in eight months later to look at a new Lincoln Aviator, Kevin appeared... happily ready to assist! He went over all the details of the Aviator and searched patiently for what we wanted in the vehicle. In the end we purchased a gorgeous Black Label Aviator. Kevin was a pleasure to work with. Transparent, no pressure, detail-oriented and above all friendly great guy to deal with. Kevin helps you understand the benefits and the quality of becoming a member of the LIncoln ownership family.Kenny and Lisa, it's wonderful to hear that Kevin provided such attentive service throughout your journey at Herb Chambers Lincoln of Norwood. We're delighted you found the perfect Black Label Aviator with his help! Enjoy every moment on the road as part of the Lincoln family!
Great customer Service
by Mferris on 04/04/2025As always it was an easy , courteous , professional experience having service work done on my Lincoln . Robert and James always deliver exceptional customer service !We're delighted to hear that Robert and James provided exceptional service during your visit at Herb Chambers Lincoln of Norwood. Thank you for sharing your positive experience with us!
A new car!!!
by KAC on 04/02/2025Great experience. Everyone was knowledgeable and very helpful. Made the experience very easy.Congratulations, KAC! We're glad you found a great deal at Herb Chambers Lincoln of Norwood! We look forward to seeing you again! Thanks for your support!
Recall
by John Carrera on 03/24/2025updated 03/31/2025They are very thorough and explain everything to you.Thank you for the positive feedback, John! We look forward to seeing you next time here at Herb Chambers Lincoln of Norwood!
Lincoln Rules
by MSW on 03/05/2025Amazing Team at Herb Chambers Lincoln. Everyone was very helpful with our new vehicle search. Thank Herb Chambers Lincoln.We're delighted to hear that our team at Herb Chambers Lincoln of Norwood was able to assist you with your vehicle search! Thank you for choosing us and sharing this wonderful feedback.
The best experience!
by Bari Creonte on 02/05/2025updated 02/12/2025From the minute we walked in the dealership it was the best experience! Our salesman Greg was the absolute best! Our finance manager Jim was great too! I wish we could give more than 5 stars because they deserve it! I would recommend this… dealership to anyone who wants a great experience!Thank you for sharing such a glowing review of your experience at Herb Chambers Lincoln of Norwood! We're delighted to hear that Greg and Jim provided exceptional service. Your recommendation means the world to us, and we look forward to serving you again in the future!
Nautilus Service
by Dolores on 01/26/2025updated 02/03/2025Great service department. Robert and James are attentive to our concerns. Jason the service manager is always welcoming and pleasant to work with while serving our vehicles. Superb job!!Dolores, we're delighted to hear that Robert, James, and Jason always provide you with such attentive service at Herb Chambers Lincoln of Norwood. Thank you for the kind words!
Corsair service
by Ginny on 01/22/2025I’d never experienced a mobile service call, but the work was done right in my driveway in a very efficient manner.Ginny, we're delighted to hear that our mobile service at Herb Chambers Lincoln of Norwood was convenient and efficient for you! Thanks for sharing your experience with us.
Another Great Experience!
by Alan Stern on 01/22/2025The lease on my current Lincoln was up and it was time to select a new car. Once again Mara Russell provided exceptional service. She helped me select the exact car I wanted and guided me through the order process. She made car leasing… easy! Mara, Peter and Jim made are the best. The whole process was easy. Herb Chambers always exceeds expectations. I you are looking for no-pressure sales, exceptional service and knowledge people, then Herb Chambers Lincoln is your place!Alan, we're delighted to hear that Mara, Peter, and Jim made your leasing experience seamless at Herb Chambers Lincoln of Norwood. Thank you for choosing us again and sharing a glowing review! Enjoy your new car!
Lack of communication
by Lisa on 12/17/2024updated 12/24/2024Loved the videos sentbit it said someone would reach out shortly. That was on a Wednesday didn’t hear from anyone I called Saturday no phone call returned. Called again Monday late morning shortly after received a video said the car was… ready for pick up Still nobody reached out about whether I wanted the filters changed. Left a message then called back again finally spoke to someone who said the car was not ready. Poor poor communication. But got a receipt for the cost of the filters immediately Came to pick up my car they couldn’t find my keys 20 minutes later found them. Honestly so disappointed in the lack of communication Also some of these yes or no questions in this survey asked are not applicable or need to explainThank you for taking the time to share your review, Lisa. It's hard to hear we did not earn your high rating and would like to discuss this experience further. Thank you, Peter Hern - General Manager - phern@herbchambers.com
Satisfaction
by oscar on 12/20/2024Very pleased with everything. Professional courteous and respectfulHi Oscar, we're happy to hear you had a professional, courteous, and respectful experience at Herb Chambers Lincoln of Norwood. We look forward to serving you again! Have a great ride!
Never enjoyed a service visit this much
by OO on 12/15/2024I sincerely enjoyed my experience this morning at Herb Chambers Lincoln (Norwood). My first service visit at this dealership, and I was blown away by the professionalism and beautiful atmosphere. My service advisor, Rob, was very… informative and polite, and the accommodations while waiting for my car were top-notch. Plus, I got to look at all the new inventory in the showroom, even though I have a one year-old Nautilus. I'm already thinking about my next one. Thank you, Rob and team! OOWe're delighted to hear that your first service visit at Herb Chambers Lincoln of Norwood was a positive experience! It's great to know Rob and our team provided excellent service, and that you enjoyed our showroom. We look forward to welcoming you back when you're ready for your next one! Safe travels!
Great Lincoln Dealership
by Jerry D on 12/14/2024Whenever I go to the Dealership, I am always treated very well, they let me know in advance all work that is to be done and costs, we review all options for things that pop up, I make informed decisions on my car. Very well run Dealership.Jerry, we're delighted to hear that you feel well-informed and valued during your visits to Herb Chambers Lincoln of Norwood. Thank you for recognizing our team's efforts in providing a transparent and smooth experience! We'll see you next time. Safe travels!
Good job!
by Satisfied customer on 12/12/2024Prompt and professional service when we were uncertain about the reliability of our car. The techs quickly figured out the issue and were able to do the necessary software update.We're delighted to hear that our team at Herb Chambers Lincoln of Norwood provided prompt and professional service for your car's needs. Thank you for sharing your experience!
Recall work on Lincoln Navigator back up camera
by Sean Sullivan on 12/12/2024Everything went great the only issue was updating when vehicle was done and no one answering phone late in the day. Check in, check out, repair and rental was great.Sean, thanks for the feedback! We're glad to hear that most of your experience was positive at Herb Chambers Lincoln of Norwood. We'll work on improving our communication towards the end of the day. Safe travels!
Service excellence
by George B on 12/10/2024Great service. Robert is attentive to all my concerns with my vehicle. Never had a bad experience with the service department!Hi George, we're fantastic to hear that Robert and our service team at Herb Chambers Lincoln of Norwood have consistently met your expectations. We look forward to serving you again! Safe travels!
Seamless Car Buying Experience
by Laureen Gorham on 12/04/2024I purchased my Lincoln Navigator this past weekend. The entire process from speaking with Lexie to schedule an appointment to meeting with William and Gregory was flawless and uncomplicated. Lexie even sent a cute video text of herself in… the car welcoming us to the dealership. I'm impressed with the level of organization and ease of a car buying experience. If I could buy another car next week I'd head to Herb Chambers~!Laureen, we're delighted to hear that Lexie, William, and Gregory made your experience at Herb Chambers Lincoln of Norwood so seamless! Thank you for sharing such positive feedback. Enjoy your new Lincoln Navigator!
Lincoln Aviator
by Marcine Logue on 11/22/2024Professional service department with quick service !Marcine, We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Lincoln of Norwood
Good Service
by Dennis in Scituate on 11/15/2024Service was good. Was surprised to be billed for loaner vehicle.Thanks for taking the time to share this feedback, Dennis. We hope to see you again next time here at Herb Chambers Lincoln of Norwood!
Service
by Bruce T on 10/30/2024updated 11/06/2024Brought my vehicle in for Oil change and tire rotation. Scheduling was easy, check in was process was great, service rep was professional, personable, and delivered on time as promised. I will be back for sure in the future.Bruce, we're delighted to hear that your service experience was smooth and efficient at Herb Chambers Lincoln of Norwood. Our team is committed to providing top-notch service, and we look forward to welcoming you back in the future!
Green Bean
by Brian Obarowski on 11/01/2024What a great car dealer. Best service I’ve had in years. Area the driver was top notch. Go to herb chambers, ask for Mara Russell and I’m sure she’ll have something for you. If new is not in your budget look at the used car one owner… vehicles in stock. Everyone at the dealer was top notch, even the finance guru.we’ll be trading in our leased nautilus I. 23months to go . Robert in service was over the top. He kept me informed twice a day as to the status of my car. Once you buy a Chambers car, you’ll never go elsewhere. Keep up the good work.Brian, we're delighted to hear that you had such positive experiences with our team at Herb Chambers Lincoln of Norwood! We appreciate you trusting us with your automotive needs and it's great to know that Mara and Robert have both provided exceptional service for you. Take care and please don't hesitate to reach out the next time we can be of assistance!
Lincoln Aviator
Lincoln Corsair
Kenny and Lisa, it's wonderful to hear that Kevin provided such attentive service throughout your journey at Herb Chambers Lincoln of Norwood. We're delighted you found the perfect Black Label Aviator with his help! Enjoy every moment on the road as part of the Lincoln family!
by Herb Chambers Lincoln of Norwood on 04/14/2025