Haddad Subaru
Customer Reviews of Haddad Subaru
Review type:
Attention to detail and attentive to customers needs
Great help!!!
by George on 03/13/2025Mark always goes out of his way to be helpful and complete my service issues in an effient and timely mannerGeorge, we're delighted to hear that Mark consistently provides you with efficient and timely service at Haddad Subaru. Thank you for sharing your experience!
Thanx Mark!
by Frank G on 01/30/2025Honest, open, ethical, fair.Frank, thank you for the positive review of Haddad Subaru!
Services
by Young on 01/17/2025updated 01/23/2025I don't usually do reviews like this, but today was the best service I've ever had. Fast and accurate. Mark was the best , listened to what I needed and explained it to me in detail. Thank youYoung, we're delighted to hear that Mark provided you with such exceptional service at Haddad Subaru. Thank you for taking the time to share your experience!
Great service
by Dick on 01/07/2025Always happy with service. Nice waiting room with coffee and snacks.Thanks for sharing your positive experience with us at Haddad Subaru! We're glad to know your visit was a 5-star one. Take care!
Dick, thanks for your great review, and for giving our dealership such a high star rating!
Excellent service
by Paul Caccaviello on 12/14/2024updated 12/20/2024Very accommodating and skilled in their jobPaul, thank you for this 5-star review of Haddad Subaru!
Great service experience
by Harry H on 12/13/2024Great people who care for your vehicle 10/10 experienceHarry, thank you for taking the time to review Haddad Subaru. We're happy to have you as a customer. Safe travels until next time!
Worth the drive
by Davut on 12/12/2024Reliable, efficient and friendlyThank you for sharing a great review of Haddad Subaru!
Wasted my time
by Unhappy customer on 11/21/2024A very easy scheduled service, took over 2 hours because the service writer failed to cone to the waiting area and tell me my car service was done. Would have been longer if I didn't go to the service desk as ask what the hold up was.I'm sorry to hear about the delay during your scheduled service. We strive for efficiency and communication, so it's disappointing that we fell short this time. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110
Entire team works to make you happy!
by chris k on 10/31/2024Brandon, Mark, and Lindsey all work very hard to keep the work flowing and customer happy. Best prices in town and a friendly team to help. Haddad is great for sales, service, and parts.Chris, thank you for the shoutout to Brandon, Mark, and Lindsey! We're delighted to hear that our team at Haddad Subaru provided great service and prices. We appreciate your support!
Attention to detail and attentive to customers needs
by George on 10/25/2024good products, fair pricing and good after sale service.George, it means so much to us to see your review! Thanks from the team at Haddad Subaru.
2018 FORESTER TOURING
by George on 10/10/2024Mark has been my service person on many occasions. He always does as I ask in a very through manner. I enjoy working with a person who attends to my requests, makes good service suggestions and suggests alternative options if available. My… car always leaves Haddad in top notch condition when I work with Mark. Thank you Mark!George, we're delighted to hear that Mark consistently provides you with excellent service at Haddad Subaru. It's great knowing your car leaves in top-notch condition every time! Thank you for sharing your experience with us.
Excellent experience
by Paul Caccaviello on 10/03/2024We have been customers of Haddads Sub for many years. Joe Rogers was great as he always has been for the previous 5 leases! Helpful and ensuring it was a stress free easy transaction is something we appreciated! Everyone from sales to… service to management have always been top rate!Paul, thank you for your continued loyalty to Haddad Subaru! We're delighted to hear that Joe and the team have consistently provided top-notch service. We look forward to serving you again in the future!
Great service!
by Peter in Great Barrington on 07/12/2024Thanks, again, Mark Brown and team in Service for a quick resolution of a leaking tire. As always, I am thoroughly satisfied with Haddad's high quality Service Department.Thank you Peter! Our team will be very happy to hear about your kind words and high star rating! We appreciate your business!
Ally is Amazing!!
by Tiffany Poirot on 04/20/2022Ally Curley was by far a shining star when it comes to sales and customer service. I pulled up to check out a 2018 Toyota 4Runner, that I later found out was hers, she had recently traded in for a truck. She was knowledgeable, friendly,… and made the entire process a breeze from beginning to end. I would 100% recommend anyone go to see Ally if they are looking for at purchasing a vehicle. I want to thank Ally and the rest of the team for all of their help. I couldn't be more happy with my purchase.Support a local dealership that actually cares, not Haddad
by Matt on 03/27/2021Buyers beware- I tried supporting local business today but found out quickly Haddad had zero interest in reducing their asking price by even $1. Greedy!Dishonest
by MIchele on 01/11/2021This is the worst dealership I have ever dealt with. We went in to purchase a vehicle and Dave a salesman there helped us out with a 2017 Subaru. I told him I wanted to bring my own financing because I could get a lower interest through my… bank. He said we don't have to do that and came out with a printout of what the payment was going to be at around 4% interest rate as long as your credit score was above 750 ,which mine was well over that. Well that was all a lie, the interest rate came back at over 8 %. Dave then went over the car fax with us and said there was only one accident with only minor damage to the right front fender area. We said okay trusting him (so I will take partial responsibility for not thoroughly looking it over). We just wanted out of the dealership with the covid pandemic, and the amount of people that was in the dealership was more than the 25% capacity allowed by the state. So when we got home we looked over the paperwork and found out nothing that Dave assured us was as he stated. The entire vehicle was damaged and the damage was moderate. I am more pissed off that I was lied to and he misrepresented the damage to this vehicle. I contacted the General Manager Chris, and his response was "I don't take sides with the he said she said" You signed the paperwork and that's what it is. Dave also sold my sons girlfriend a car that had to be brought back because many issues the main issue was it was brought in several times because this white powder kept blowing out of the vents and the last time it happened it went into her eyes. If my son wasn't in the vehicle to grab the steering wheel she would have crashed the car. My son called furious over this issue the had us bring the car back and got her into another vehicle. She was suppose to drive that vehicle home that day. Come to find out the previous owner never signed the title. They put here in a rental. It has been over a week and the previous owner has still not come into sign the title. So she is paying on a vehicle she is not able to drive. My advice is to stay far away from at least this salesperson and this dealership.I tried to delete the above review I posted, and wasn't able to so I am providing and update to the above problem. Haddad Subaru went above and beyond to rectify any issues we had. Thank you so much Liz and Mark. It was a pleasure working with the both of you. Five star review!!
Sales at Haddad Subaru - Jordan Smith
by Meghan Maziarz on 11/21/2019Highly recommend Jordan at Haddad Subaru. Incredible service, timely, friendly, knowledgeable - the list goes on!Meghan, thank you for taking the time to leave us a review! We are so glad you had an excellent experience with Jordan and congrats on your new vehicle!
Very Pleasant Experience
by Sam on 01/10/2019Went there to buy my first car. Matt was very laid back and personable, the process was very smooth, and they didn't try to force or rush anything when I had questions or doubts. Horror story, this is not.Sam, we are glad to hear that Matt made your first car buyinh experience smooth and hassle-free. We hope you are enjoying your new vehicle and thank you for your business!
Host of Problems
by Elizabeth on 12/26/2018Initially I felt like I had to practically beg to buy a car here. I submitted my app and no one called me. So I called and spoke with Alannah, who said she'd look into my app and then never call me back. Call after call and always the same… spiel. Come in and we'll figure it out. No. That's not how business works. I don't have time for that. Finally I got someone competent on the phone and things moved forward. I purchased my pre-owned Crosstrek and when I first saw it the summer cloth mats were in the back of the car. When I picked it up, they were gone. It took me about two weeks to realize this oversight and when I called I was told the car was sold "as is". As if it's my fault that I forgot to look. So basically you're telling me to kick rocks. Totally unprofessional. I visited my local Subaru dealer after feeling some slipping in the transmission and looks like I now need a new transmission. So not only no mats, but you sold me a car with a pretty major defect. Something I now have to take care of. When at the local dealer, I asked about the mats. His response: these are standard for all Crosstreks and if the former leasee did not return them, they would have been charged for that. If those mats weren't returned as Haddad is claiming (even though I saw them with my own eyes), that money SHOULD have gone back into the vehicle and not pocketed. Shameful. Lastly, upon seeing my car, the dealer offered me, free of charge, a bottle of touch up paint for the various little paint dings on the car. So guess who got my business when my mom went to lease her 2019 Impreza?? That's right, not Haddad.Hi Elizabeth, we know you've already been in touch with our manager, but please let us know if you need anything else at this time!
Very Pleased!
by Robin65 on 12/24/2018I was very happy with my experience of buying my new Subaru Outback. Every effort was made to ensure I would be happy with my new vehicle. I found the team at Haddad’s to be easy to work with and recommend them highly.Congratulations on your new Subaru Outback, Robin! We're thrilled you had an excellent experience working with us here at Haddad Subaru. Thank you very much for your business and please let us know if we can help with anything else!
Trade in.
by fusion79 on 11/28/2018I recently traded my car in for a 2015 Ford Fusion Hybrid. Markes Larabee said it was lower priced than any other Titanium around. I got on line and found he was right, it was about $3000 cheaper than anything close. There was one for about… the same price, but it had twice the miles on it and was over 200 miles away. So got a great deal on it. Was kind of hesitant to get it even so, but Markes said I wouldn't regret it and he was right. A really nice car and I enjoy it. Gets really good mpg. so far even in the low temps. 20 and 30 degrees. Get high 30's and low 40 mpg.We are thrilled that Markos gave you a great experience here at Haddad Subaru! Congratulations on your vehicle! Thank you for your review and your business!
Subaru Outback
Toyota Tacoma
Subaru Crosstrek
George, it means so much to us to see your review! Thanks from the team at Haddad Subaru.
by Haddad Subaru on 10/28/2024