Mastria Kia
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Customer Reviews of Mastria Kia
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20 reviews
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Save yourself the headaches
by Uncle K on 04/06/2024As long as you don’t expect any service after signing on the dotted line, go for it. My vehicle still isn’t registered over a month later, communication has been terrible, and the two sales managers I emailed didn’t bother to respond. They… also tried to give me half what my trade was worth. When I laughed and started to leave, they instantly came back with a proper offer. Furthermore, it turns out they never paid off my trade in and it continues to be deducted from my bank account.Beware hidden transport fees
by Pete Mitshubishi on 09/17/2023Please be aware this dealer showed me a msrp price on a car that had not yet arrived at their dealer. Once the car arrived they decided to slip on a disingenuous transport fee of over $2,000 on its price which I found completely… unacceptable as a consumer. I found even worst was the attitude of the sales team as to not even offering to work with any idea of a fair buying price. Happily, I walked away and was able to find a dealer who gave a much better buying experience and NOT the feeling that Mastria Kia gave at being ripped out or certainly misguided.Overall Excellent Experience
by Alyson Pelletier on 01/16/2021I cannot say enough about the excellent experience I had at Mastria Kia ! The sales reps Rachel and Chad were extremely knowledgeable and helpful in finding the perfect car for me! The manager Derek was friendly and made sure all my needs… were taken care of! Highly recommend this dealership!Great Experience
by Amanda Anusewicz on 11/02/2020All around, great experience! Chad was extremely helpful and accommodating! I appreciate the service from the Mastria Kia team.speedy and friendly
by Jim on 10/02/2020This is a very friendly staff, and they are speedy. Harlan was very quick to assess what I was looking to accomplish, and he was well supported by Tony, Dereck and Rachel. Jerry in finance was crystal clear in relaying the value of their… service rewards program, and he spent time on his day off to make things move along faster.Great sales staff
by MikeR on 09/16/2020I recently went to Mastria Kia to get a lease for my mother on a new Kia. I had done my research prior to going there and the sales staff gave me the price I was looking for. Very professional and friendly.Service group is excellent! Sales group is shady.
by DBane on 08/27/2020Beautiful new facility. Service techs and reps are wonderful! Sales group is just plain bad. My salesperson was ok, but he was told by the floor manager to turn me away based on my credit report. I've had a bankruptcy in the past, and as… such I have no credit cards and poor credit. But I do have cash! Apparently not good enough for the floor manager. Once credit was pulled they immediately stopped helping me and basically asked me to leave so they could help better potential customers. Insulting, unethical, and bad business.Shawn V review on Mastria KIA
by Shawn V on 07/30/2020Rachel and Dereck were helpful, professional and courteous. Everything that you would hope in a sales team. Jerry in the fiance department was helpful and knowledgeable as well. I would recommend Mastrai KIA to all my family and friends… looking for a new car and an organization that makes you feel like family.2020 Kia Sorento- Chad Silvia
by Sherry Daley on 07/18/2020I recently replaced my 2016 Kia Sorrento with a 2020 Kia Sorrento. I got a great trade in value and decided to keep the model I had. Chad was my salesman and did an excellent job. I highly recommend Mastria Kia and Chad.New car
by Frankie on 06/07/2020Great professionalism and experience purchasing my new Kia Soul Turbo at Mastria Kia The salespeople are very helpful Thanks to Nick and Vinny for helping me so much with my purchaseUsed Sportage
by Cidaliak on 05/31/2020just bought a Kia Sportage, I love this SUV, the dealership team did an excellent job I do want to thank them for all their efforts, especially Dereck and Rachel for their professionalism, I do recommend this dealership for anyone looking… to buy a new or used vehicleExcellent Experience
by Joanne Nickerson on 09/26/2019I highly recommend buying a vehicle from Mastria. This is the second vehicle I have purchased from them (my first lease). It was a long process on my part because of my work schedule. But Thomas Meritil was very kind and patient. I did… a lot of research and finally was able to get there to check out some vehicles and a couple of weeks later was able to test drive a few. Thomas was great throughout my whole process. He walked me through all of the departments and introduced me to many Mastria staff. On the day I picked up my vehicle, he knew I had to get back to work, so he was quick and thorough. I was able to come back a couple of days later and have him go through all of my car's features. I also needed an inspection sticker, the KIA service department was quite busy, so Thomas drove my car over to another Mastria dealer nearby so I could be on my way. Lastly, my husband signed the wrong spot on the Title so Kelly from Mastria KIA was kind enough to offer to have someone drop it to my house so not to inconvenience me. I am very pleased with all the staff at Mastria KIA. Thank you!!!Daughter's first new car purchase
by HappyForte on 09/15/2019updated 09/20/2019Devante and Derek were courteous and went the extra mile to get the best deal on a new Forte. Great experience. Highly recommend the Mastria Kia people.Good experience
by goodexperience on 11/02/2018My husband and I went to Mastria Kia for a few reasons First being the warranties and service policy on the Kia, Second to give business to our local folks, Third I wanted a smaller vehicle, Fourth my brother who was in the business said… Kia was a great vehicle for our needs!! We went on Wednesday and met Thomas who had patience and was knowledgeable and listened to our needs. We saw a Sportage that had most of what I was looking for but decided to go home and sleep on it. We were assured that this was the best deal they could give us so we went home, talked and 2 hours later called Thomas and told him that we wanted to go forward with the purchase of the Sportage. The finance Person was great also . He too explained everything to us and was very respectful of us when we asked some questions and looked to have things clarified, again very respectful!! Thank you Mastria Kia!!!!Great experience
by Plymouth9 on 10/18/2018Everyone was nice and professional. We feel we got a good deal and are happy with the vehicle.Fabulous Customer Service & Knowledgeable Salespeople
by Quilternana on 05/07/2018After a devastating experience at another dealership (Courtesy in Attleboro) I was hesitant to visit another. However, I made 3 trips to Mastria Kia in Raynham, and each time I was treated with great respect and kindness, as though I were… a family member. I received immediate recognition when I arrived, and Thomas took the time to find out what my likes, dislikes and desires were for a new car - without pressuring me. Even more - I was encouraged not to make a decision at my first visit but to take time and review all of my options. He presented several options that I would not have considered had he not analyzed my needs, all in a stress-free manner. The sales manager and finance manager were very supportive and understanding as well, presenting a totally positive buying experience. I recommend Mastria Kia 100%.Excellent Sales Rep Care
by hapcustomer617 on 02/26/2018Thomas was a great help to understand our needs and was very resourceful. We were able to be comfortable with the car and spend time making sure we got the right deal. He also offered to drive the car to us when we were not able to… pick it up in time. Going above and beyond!Professional, Experienced, Fair, sale dept.
by Seyed1991 on 02/07/2018I had an amazing experience there. I had a complication for financing the car and eventually I had to use my personal finance since I am in US with F-1 visa. In all other dealerships I had to explain for two hours for them about this… matter, but in MASTRIA KIA, they already knew the issue. Therefore, I believe they were so professional and experienced(both salesperson and sales manager). About the price, they gave me the best price between 3 dealerships for the new car, and for the trade-in car, they offered me an extremely generous offer. Finally, they were treated me immensely respectful.Highly recommend John Cannistraro at Mastria Kia
by johnfurfey on 12/19/2017updated 12/26/2017Just purchased my 3rd Kia from John. Fast, easy and honest.Used car purchase
by bobadic1 on 06/19/2017Have had many bad experiences with dealers in the past, not this time. Worked with Kate Ritchie, she is very thorough and extremely helpful in getting the deal done to my satisfaction. Will go back.
About our dealership
Thank you for the kind words!
by mastria_care13 on 09/06/2017