Mercedes-Benz of Boston
Customer Reviews of Mercedes-Benz of Boston
Review type:
Outstanding Service
Bad
by Brian on 03/14/2025I had an extremely disappointing experience at Mercedes-Benz of Boston, particularly when purchasing a new 2025 Mercedes G63 AMG. Initially, we agreed on a selling price with management team, and I secured financing based on that agreement.… However, once I was ready to finalize the deal, the dealership unexpectedly added extra fees, which were never disclosed upfront. The management team, specifically Omar and GSM Chadi, handled the situation in an unprofessional and disrespectful manner. Rather than addressing my concerns, they were dismissive and Omar specifically made derogatory comments, including “I don’t like you, and I don’t want to sell the car to you.” Such treatment is completely unacceptable to anybody, and I am now considering legal action for the blatant discrimination and mistreatment I experienced. The derogatory comments left me feeling disrespected. This dealership appears to prioritize profit over customer service, especially when dealing with high-end vehicles like the G-Wagon. Based on my experience, I would not recommend purchasing a vehicle from Mercedes-Benz of Boston, especially if you value transparency, professionalism, and respectful treatment as a customer.Hello Brian, Thank you for taking the time to send 4 reviews. Let's make sure that we clarify a few things. 1st, you never bought a car nor made any serious attempt other than to negotiate with almost everyone who works in our sales department. Furthermore, you did this for well over a year making us believe that this may be some sort of hobby for you. It should be noted that it is against the law to record a conversation without disclosing that fact. Nevertheless, we are an above-board company with the highest Google ratings and the most Google reviews of any Mercedes-Benz dealership for hundreds of miles in all directions. We are proud of what we do and grateful to all of our clients. Please find some other business to harass and let us get back to work. Jeff Davis General Manager
Excellent
by Steve on 03/01/2025updated 03/10/2025Reliable, timely, thorough.Steve, thank you for choosing us! We'll see you next time. Safe travels! - The Mercedes-Benz of Boston Team
Great service!
by Carlester on 01/31/2025I appreciate Alberts help in making sure that my vehicle was taken care of!Hi Carlester, we're glad Albert ensured your vehicle was well taken care of at Mercedes-Benz of Boston. We appreciate your support and will see you next time! Safe travels!
Outstanding Service
by Rommy R on 01/24/2025Carlos Romero was great, very professional and knowledgeable. He helped us through the entire buying process and ensured that all our questions were answered in nice and timely manner. He took time to explain the many features of the car… while also providing a visual demonstration. He even followed up with phone calls to ensure that we were satisfied. I Highly recommend anyone seeking to buy a car. Positive experience. !!!!!!!!Rommy, we're delighted to hear that Carlos provided you with a positive shopping experience at Mercedes-Benz of Boston. Thank you for recommending us and sharing your feedback! Enjoy all the features of your new car!
Best sales team
by Kerry OGrady on 01/23/2025I’m on my 7th vehicle with Mercedes Benz of Boston. Chadi Chakar has been with me the whole time. He also has Jonathan assist me with the sale. They are the best team!!! No pressure, does what’s in your best interest, and always the best… deal around. Thank you guys ❤️Kerry, thank you for your loyalty as well as your kind words about Chadi, Jonathan, and the team at Mercedes-Benz of Boston! We're delighted to know you've had such positive experiences with us. Enjoy your latest vehicle!
Another great day at Mercedes-Benz of Boston From
by Michael Vining on 12/29/2024updated 01/03/2025From the time you walk in and I received by one of their sales associates you know you are getting the best available care in the Auto industryHi Michael! We're delighted you felt well taken care of at Mercedes-Benz of Boston. Thank you for sharing your experience with us!
Masters of their Craft
by II on 12/11/2024Both Mike Robinson and Carlos Romero were fantastic! Mike is my service advisor who helped explain my options on purchasing a new vehicle. Carlos took what my interests were in a vehicle and presented me with great options to choose from. I… highly recommend working and doing business with both of them. They're true masters of their craft.Thank you for the glowing review! We're delighted to hear that Mike and Carlos provided such excellent service at Mercedes-Benz of Boston. We appreciate your recommendation and look forward to assisting with any future needs!
One of a kind of experience
by V Moy on 10/01/2024updated 10/08/2024No complaints. They are friendly and really want to help!Thank you for the positive feedback about your recent experience with the Mercedes-Benz of Boston team! We hope you won't hesitate to reach out if we can be of service again in the future!
Actually enjoyed buying a car
by C Nichols on 10/01/2024Staff were very friendly. I would like thank Todd Whitelaw for making it an enjoyable experience. Usually I dislike buying a car but he made it very easy and simple.We're delighted to hear that Todd and the team at Mercedes-Benz of Boston made your car-buying experience enjoyable. Thanks for sharing your positive feedback!
Service Was Excellent
by Jennifer B on 10/01/2024Came in for service and Jimmy was very attentive helpful, and friendly.Jennifer, thank you for visiting Jimmy & the team here at Mercedes-Benz of Boston! We appreciate your kind feedback and hope to see you again in the future!
Professional
by LiTong Pellegrino on 07/25/2024Excellent service. Knowledge, friendlyLiTong, thank you for choosing us! We'll see you next time. Safe travels! - The Mercedes-Benz of Boston Team
Customer Service!
by John Laughlin on 01/26/2024Super professional shop. Jeff Davis is a fantastic GM. I had an issue with my car and he went above and beyond to make me whole. I feel like a valued customer at Mercedes of Boston.John, we're so glad to know that Jeff and our team at Mercedes-Benz of Boston were able to assist you effectively. We always aim for our customers' satisfaction! Thanks for your review.
Customer Appreciation!
by Evie H on 01/17/2024Rob Tinkham is a professional, patient and responsible sales representative at MB of Boston. Although he prepared all the paperwork for one car, my husband and I changed our minds the next day. He graciously had the new choice delivered to… the dealership that evening, arranged for a test drive, informed us of available discounts, and handled all the necessary paperwork! Delivery was done with a personalized & thorough tutorial by Rob! Can't recommend him enough! Thank you!Hi Evie H! It's great to know that Rob provided you with such a thorough and professional service at Mercedes-Benz of Boston. We appreciate your recommendation! Enjoy your new car! Thank you for your business!
Rob Tinkham-Simply the best!
by Raegan on 12/19/2023Such an easy and smooth shopping experience! This is the 2nd vehicle we’ve purchased and Rob Tinkham takes care of it all! We live in the suburbs and don’t normally travel into the city but wouldn’t shop anywhere else except with Rob! Thank… you for such a seamless purchase!Raegan, it's great to know that Rob and our team at Mercedes-Benz of Boston provided you with a seamless shopping experience. We appreciate your loyalty! Enjoy the new ride!
Hail Chip!
by Tom C on 10/28/2023I’ve been buying cars and SUV’s here since 1998 . For my wife and myself. Chip McCarty in sales has been taking care of us for the past 25 years. I lost track of how many cars he has sold us in that time. I wouldn’t want to deal with… anybody else and I dread the day he finally retires. He is professional and knowledgeable and most of all a friend. I live on the Cape and still come up to buy my cars at Mercedes Benz of Boston because of Chip.Tom, it's fantastic to know that Chip and our team at Mercedes-Benz of Boston have been able to provide you with such great service over the years. We appreciate your loyalty and look forward to continuing this relationship for many more years!
Best car buying experience ever
by Bill S on 10/08/2023Having bought many cars over the last 50 years, purchasing one from Mercedes-Benz of Boston was the most pleasant car-buying experience we've ever had. There was zero pressure from anyone throughout the entire process. And the price tag on… our certified pre-owned 2020 GLB250 was even a few thousand dollars less with lower mileage than comparable listings in the Boston area. Many, many thanks to Andy, our courteous and very knowledgable sales consultant, for patiently helping us throughout an entire afternoon as we test-drove the car and made the purchase. In fact, when a glitch stopped us from transferring the down payment from our bank account to the dealership's account by using our laptop, Andy drove us to the nearest bank branch just in the nick of time before it closed to get a cashier's check to finalize the purchase. Thanks also to Paolo for his careful and patient explanation of service and warranty options so we could make the right decision for our future needs. For many years we had heard the Herb Chambers advertising phrase, "We don't sell cars, we help people buy them," and thought it was just a cute, catchy slogan. But it's really true. They didn't play any of those infuriating, demeaning car dealer sales games. They obviously care about their customers, and we were treated better than we've ever been treated when buying a car.Bill, we're delighted to know that your car-buying experience with Mercedes-Benz of Boston was a pleasant one. It's great to hear that Andy and Paolo provided excellent service throughout the process. We appreciate you choosing us for your automotive needs!
MB Boston
by Rob on 08/29/2023Salesman Richie was amazing. He was knowledgeable, attentive and responded to all our questions in a very timely manner. He went above and beyond to ensure that we found the perfect car for my needs.Hi Rob, It's great to know that Richie provided such a fantastic experience at Mercedes-Benz of Boston. We're glad he could help you find the perfect car! Thanks for sharing your feedback with us. Hope to serve you again soon.
Great Salesman Carlos
by Dana on 07/25/2023I had the best car buying experience With Carlos Romero from Mercedes Benz of Boston. I showed up close to closing at the Somerville store to inquire about a car I had seen online, after looking around the store he discovered it was at the… Medford location. Carlos could’ve said come back Monday instead he said follow me to the Medford store which I did, got to see the car and drive it around the parking lot it was now after six p.m.. The next few days I showed up everyday test driving the car, asking questions and going through the buying process. Carlos was accommodating and patient he rode shotgun and answered all my questions. When I showed up Friday it wasn’t for another test drive it was to drive my new car home, Carlos had it waiting for me with a bow and his winning smile! Thank you Carlos for making buying a car a wonderful experience for me. D. S.Hi Dana! Congratulations on your new car! Thank you for sharing your wonderful car-buying experience with Carlos at Mercedes-Benz of Boston. We're so glad to hear that he went above and beyond to assist you throughout the process. We hope it brings you many miles of happiness! Have a great day!
MB Boston selected the best car program for my needs
by Vin Hoo on 02/23/2023I went in and Sopath worked with me at MB Boston to identify the right vehicle and right lease program that fit my budget. Thanks...Thank you for visiting our team at Mercedes-Benz of Boston! We look forward to seeing you next time and hope you enjoy your new ride!
Happy with my GLC
by Mrs M on 02/04/2023Was looking to replace my older MB. We had done a bit of homework prior to our search knowing we wanted to move from a sedan to a SUV. We found what we were looking for at MB of Boston. Amel Memic was our sales consultant. From start to… finish he was attentive, efficient and knowledgeable. He was a pleasure to work with.Thank you for the kind review! We're so glad you found what you were looking for here at Mercedes-Benz of Boston and are happy to hear Amel provided you with excellent service throughout your experience. Enjoy your vehicle and please don't hesitate to reach out if there's anything else we can do for you!
Excellence
by kweku on 12/28/2022Completed three years as a customer at Mercedes Benz service center at the Somerville, MA. this location provides top of the line service. The service manager is the best to work with. You will learn what to expect on your cycles of… services, and fully understand your service plans. If the manager isn't assigned to you, all other service reps are the best. The service staff is always consistently the same.Thank you for trusting our service technicians at Mercedes-Benz of Boston! We're so happy that our staff earned your 5 stars!
Mercedes-Benz GLC-Class
Mercedes-Benz Sprinter
Mercedes-Benz GLE-Class
Rommy, we're delighted to hear that Carlos provided you with a positive shopping experience at Mercedes-Benz of Boston. Thank you for recommending us and sharing your feedback! Enjoy all the features of your new car!
by Mercedes-Benz of Boston on 01/27/2025