Mercedes-Benz of Boston
Customer Reviews of Mercedes-Benz of Boston
Review type:
Outstanding Service
Great Experience!
by kcullen on 02/04/2014updated 04/26/2025We came to the MB dealership to buy a used C300. We were introduced to Georgina after having an unpleasant experience with another dealer. Georgina was great! She knows her stuff and is very easy to reach - even texting us to ask if we were… happy with our car after purchasing. I would definitely recommend Georgina for anyone who wants a genuine car buying experience without the gimmicks!Thank you so much for this kind review! Our friendly and knowledgeable team works very hard to earn customer satisfaction. We continuously strive to exceeded our customers expectations by taking the time to listen to your needs and ensure you find the right vehicle. Im so pleased to hear Georgina was able to assist and get you into your awesome new C300. If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to ensuring your satisfaction for many years to come! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Nicely Used
by pink6 on 02/15/2014updated 04/26/2025All staff were friendly. Strongly opinionated but willing to coordinate from a long distance away. The dealership was willing to take the vehicle in for a PPI. Very flexible in how I was treatedThank you for taking the time to share your experience here at Mercedes-Benz of Boston. Im thrilled to hear we were able to provide you with such a pleasant car buying experience. We value your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
Top Notch Service
by kostama on 05/05/2014updated 04/26/2025Georgina S and the management team (Jeff) at Chambers are true professionals. Courteous, understanding and willing to take the time to answer questions, review options and guide you thru the process of leasing a new car. I recommend her… without reservation.This is exactly the kind of feedback we love to hear from our guests! Thank you for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
Best in Sales and Service
by ellenp1 on 01/21/2014updated 04/26/2025I would highly recommend this dealership but first and foremost go see Georgina! She will take you through the process professionally and painlessly. She is great, this my second Mercedes through her and I wouldn't have it any other way.Thank you for taking the time to share your experience here at Mercedes-Benz of Boston. Im thrilled to hear Georgina was able to provide you with such a pleasant car buying experience. We value your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
good experience
by paperclips on 01/17/2014updated 04/26/2025Tom P. is excellent salesman, knowledge of the product, very pleasant, always take his time. Definitely purchase any vehicle from him, or recommend to friends.Thank you for taking the time to share your experience here at Mercedes-Benz of Boston. Im thrilled to hear we were able to provide you with such a pleasant car buying experience. We value your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
Best auto buying experience yet.
by bill461 on 01/04/2014updated 04/26/2025My wife Patty and I recently purchased a used 2013 Infinity G37x that was advertised for sale at Mercedes-Benz of Boston. Thomas P. greeted us as we entered the dealership and proceeded to provide the absolute best experience we've ever had… in purchasing an automobile. Thomas exhibited product knowledge, honesty and integrity sprinkled with just the right amount of wit and humor during the give and take of the sale. He was extremely thorough, and impeccably followed through in every area that he said he would. We were extremely impressed with the whole team especially - Thomas (Sales), Jeff D. (GM) and everyone we were introduced to that day. We could not have had a better experience. We look forward to working with you in the very near future. Patty and Bill S. Grafton, MAThank you, Patty & Bill, for taking the time to share your experience with Thomas here at Mercedes-Benz of Boston. I'm so happy to hear Thomas was able to assist you with your 2013 Infiniti G37x. We greatly appreciate your encouraging 5-star review and I know Thomas will feel the same. Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Jeff Davis General Manager Mercedes-Benz of Boston
C300 2014
by brooke8 on 04/03/2014updated 04/26/2025I went it to ask about extending my lease because I didn't have time to car shop. Jeff T. not only made the process easy and quick, we had a car picked in 20 min and had it delivered the next week. Everything in the contract was as we… discussed and he went above and beyond to ask if I wanted anything special for delivery (ie a bow). Great experience will buy from them again.Thank you, Brooke, for taking the time to share your experience with Jeff here at Mercedes-Benz of Boston. I'm so happy to hear Jeff was able to assist you with your purchase. We greatly appreciate your encouraging review and I know Jeff will feel the same. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Excellent overall experience.
by JayLegal on 09/12/2013updated 04/26/2025We had a really great experience buying our car at MB of Boston with Georgina S. She was professional, friendly, knowledgeable, and passionate about her cars. The sales process was easy, the transaction went smoothly, and the car was even… delivered to my house! I highly recommend MB of Boston and Georgina in particular.Thank you, Jay, for taking the time to share your very kind words. Im thrilled to hear you found Georgina to be professional, friendly, and knowledgeable. As a dealership, we strive to provide every guest with that same kind of customer service and Im honored that youve recognized our teams hard work. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
Five stars to Tom P. and Herb Chambers
by Coricis on 01/16/2014updated 04/26/2025Mercedes Benz makes a fantastic car. This dealership is well organized and is managed very professionally - and everyone is friendly and attentive. Its clean, comfortable, it smells good, and you can freely see any new and pre-owned… vehicles - zero sales pressure. From the moment you walk-in or drive into service, its always a pleasure to arrive and stay. Herb Chambers knows his business. A year before my purchase, I walked in - or rather bicycled in - and Tom P. was there, ready to help. I told him I wasn't ready to buy, but I needed to evaluate the terms of a possible purchase. Tom gave me his complete attention, gave me all the information I needed and told him I would be back in a few months. A year later when I decided to trade-in my Honda Accord for a C300, I went back to Mercedes Benz of Boston - not because of all the great things about the dealership - which are expected of luxury brand - I went back to Mercedes Benz of Boston because of Tom P. I have been in sales all my life and I know sales, and Tom is a fantastic sales executive. He speaks his mind and tells you things as they are - no smoke and mirrors - he's also charismatic and a perfect gentleman. Tom found the right car, managed the financing and made sure I was buying the best car for me and NOT the best car for the dealer to sell me. And most importantly, Tom gained my trust and stood by his statements 100%. The bottom line is that I bought my C300 from Tom P. - not the dealership. As for the Certified Pre-Owned C300 I purchased, it has been a disaster - with multiple trips to service. Thankfully Tom recommended that I purchase an extended warranty and more than $10,000 in warranty claims have been taken care of - no questions asked. And every time I went back for car trouble, Tom and the service team were always by my side when I needed them. So the car has been a lemon, but I am so happy with my experience with Tom that I will always go back to Tom P. for advice and my next vehicle. Tom understands that a relationship based on trust and transparency will bring many sales over the years. Five stars to Tom P. and Herb Chambers - 4 Stars to Mercedes Benz - I will give them one more chance.Thank you for sharing your recent experience with Tom here at Mercedes-Benz of Boston. IÂm glad that we were able to assist you in finding a vehicle that met your needs and that we delivered on our promise of a first class experience throughout. Thank you for your continued business and we look forward to serving your automotive needs for many more years to come! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Pleasure working with the dealership
by Tyler_L on 12/03/2013updated 04/26/2025Helped my girlfriend through the process of purchasing a 2014 CLA250 from this dealership, and we had an extremely great experience working with Georgina from sales. Georgina gave us her own personal cellphone number and kept very close… contact throughout the entire purchasing process to answer any questions or keep us informed of any updates of the cars we were looking at. Since we did not have a car at the time, the dealership was very accommodating in picking us up and dropping us off, free of charge from where we lived. All the staff were extremely informative and friendly as well. Overall it was a pleasure working with Georgina and the dealership, and of course we are extremely satisfied with our purchase, which is a beaut to drive.Thank you, Tyler, for taking the time to share you and your girlfriend's experience with Georgina. Everyone here at Mercedes-Benz of Boston focuses on providing our guests with exceptional customer service and Georgina is truly a testament to that. I will be certain to share your great recommendation with Georgina as I know shell appreciate your kind words. We truly value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
Best car purchasing experience ever!
by flybd5 on 01/24/2014updated 04/26/2025Wow. I had heard that customer experiences at a Mercedes dealership were above average, but I had no idea how good it would be until I bought a Mercedes this week at Herb's dealership in Boston. I have never, ever been treated as… professionally, courteously and in as friendly a manner as I experienced at Mercedes Benz of Boston. Not only did I get a great on an immaculate CPO 2009 ML550, I truly felt like all the staff believe in their products, are passionate about what they do, and are truly happy for me to be there. From the moment I first walked in the door to the moment I left with my first Mercedes, I felt like I was royalty. Straight talk, excellent knowledge of the vehicle and its features and smooth handling of the entire transaction... what else can you ask for? So far, I can safely say that this dealership has earned a customer for as long as I live in Boston. THANKS JERRY AND SHARONA! :)Amazing dealership, sales person, cars
by drpjl on 08/01/2013updated 04/26/2025We had driven an SL550 in Switzerland this spring and fell in love with it, especially the massaging, dynamic seats, and superbly comfortable ride. So we went to Herb Chambers, the closet Mercedes dealership (we live in Boston, Back Bay)… and Jeff T. showed us cars. We drove several S class cars before we found the S550 which was (is) an extraordinary car that we purchased. Jeff was a pleasure - easy-going, relaxed, endlessly patient and accommodating. Also extremely knowledgeable and generous with his time. Unlike any car sales person I've ever met before. More like a friend who knew about cars and shared his knowledge and experience in a very enjoyable way. The entire process went smoothly, easily, and we were treated like guests in a 5 star hotel. The dealership staff are terrific, from the business end to the service people. Formerly Lexus aficionados, we have moved to the Mercedes camp and are completely thrilled with our car. No doubt we'll go back to Jeff when we're ready for our next car.Thank you for taking the time to share your feedback! It is great to know that Jeff was able to provide you with a hassle-free and welcoming shopping experience. Here at Mercedes-Benz of Boston, our primary concern is delivering flawless customer service. Im happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, Jeff Davis General Manager Mercedes-Benz of Boston
Excellent service
by cristina06 on 03/13/2014updated 04/26/2025We are a military family and have to move around quite often .We have been working with Thomas P. and MB of Boston for over 8 years and have purchased 3 vehicles because of his great service!. Mr. P. has always gone above and beyond to… ensure that we are able to find a vehicle that meets our needs. He has made the process very easy for us by even having our vehicles picked up and delivered to our most convenient destinations. We plan on purchasing our future vehicles through him as well. We would recommend Mr. P. to anyone that is looking for A+ customer service.Thank you so much for this kind review! Our friendly and knowledgeable team works very hard to earn customer satisfaction. We continuously strive to exceeded our customers expectations by taking the time to listen to your needs and ensure you find the right vehicle. Im so pleased to hear Tom was able to assist and get you into your new vehicle. If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to ensuring your satisfaction for many years to come! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Mercedes-Benz GLC-Class
Mercedes-Benz Sprinter
Mercedes-Benz GLE-Class
Rommy, we're delighted to hear that Carlos provided you with a positive shopping experience at Mercedes-Benz of Boston. Thank you for recommending us and sharing your feedback! Enjoy all the features of your new car!
by Mercedes-Benz of Boston on 01/27/2025