Herb Chambers BMW of Sudbury
Customer Reviews of Herb Chambers BMW of Sudbury
Review type:
Great experience
Great attentive service
by Rita on 04/17/2025I just had a great service done at BMW Sudbury. Service Advisor Vadim kept me updated on every step of the process, great communication and attention to details. Vadim is very knowledgeable and professional. The service was completed… efficiently and within a reasonable timeframe.Rita, we're delighted to hear that Vadim provided you with excellent service at Herb Chambers BMW of Sudbury. Thank you for sharing your experience and recognizing his professionalism!
Bad experience dealing with service representative!
by Saeed on 04/16/2025I received a note notifying me that the parts to fix my car regarding a recall on my 2024 i5 are available and I should make an appointment to bring my car in at BMW of Sudbury where I had bought the my car. I did make an appointment and… brought my car in. The service person told me that it would take about 3 hours to have the work completed so I decided to wait at the dealership. After 45 minutes of waiting, the service agent "Breanna Camire" came over and informed me that it would take at least 2 days and the car might get ready by Friday which was fine with me. I asked Breanna for a loaner car which she replied "NO". I was completely confused with her response and asked to see a manager and when I insisted on seeing a manager, Breanna asked me to discuss the matter further in her office. After joining Breanna in her office she asked me if I want to make another appointment and come back at some later time to have the car repaired which did not make any sense to me. I again requested to speak with a manager which at this point Breanna offered me to have an Uber to drive me back home. I refused this option and insisted again to speak with a manager. At this point Breanna offered to give me an electric car for a loaner which was fine. It looked like Breanna did her best to refuse offering me a loaner car for the recall repair on a brand new car which I had purchased from this dealership. I left the BMW dealership on Wednesday morning and no one from the BMW contact me to give me any information as when the car would be ready. On Monday morning after 5 days I tried to call Breanna "the service rep" a couple of time and left voice messages to get a call back but did not receive any response. I finally called the main reception and it took over half an hour just to be able to speak with a person to find out that my car is ready to be picked up. On Monday when I arrived at the dealership I spoke with "Karen Peterson" who is a service manager and explained my disappointment with their service. Karen was very patient and understating but I must say this did not make it any easier to accept and understand the actions and behavior of Breanna Camire. Looking back at what took place, it looks to me the BMW of Sudbury did their best to make this the worst experience possible! Did Breanna expect me to be with no car for 5 days if I had accepted her offer to take an Uber back home? Is it reasonable for BMW dealership to try to avoid offering me a loaner car for a recall work specially on a brand new car which is under warranty for another 3 years? I will certainly think twice buying another car at BMW of Sudbury!!!Saeed, I apologize for the inconvenience and frustration you experienced during your service visit. It sounds like there was a miscommunication regarding the loaner car policy, which should have been handled more smoothly. We appreciate your feedback and would like to discuss this further with you to ensure we improve our processes moving forward. Please feel free to reach out at your convenience. Thank you, Sean King - General Manager - sking@herbchambers.com
Great experience
by Alex Heywood on 03/26/2025updated 04/02/2025It was an absolute pleasure working with Nicholas. He was great at providing detailed walkthroughs and answering all of my questions. I am so happy with the car.Alex, we're delighted to hear that Nicholas provided you with such a great experience at Herb Chambers BMW of Sudbury. Enjoy your new car and thank you for choosing us!
Honest and fair
by PC on 04/01/2025Peter was very helpful in walking me through the outcome of my service, as well as being upfront and open about trying to find me the best path forward for my vehicle. Would recommend, just wish I didn't have to return the loaner 2 series!HI PC! We're delighted to hear that Peter provided helpful and transparent service at Herb Chambers BMW of Sudbury. It's great knowing you had a positive experience, even if returning the loaner was bittersweet! Thanks for recommending us!
Herb Blurb
by Chuck on 03/29/2025Easy to schedule an acceptable appointment with prompt attention to service needs.Hi Chuck! Thank you for your kind words! We're glad to hear that scheduling was easy and that you received prompt attention to your service needs at Herb Chambers BMW of Sudbury. We appreciate your feedback and look forward to serving you again!
Happy X6 owner
by Manick on 03/29/2025The dealership is very accommodating and the service was exceptional. Yordanys Owns my service advisor was very knowledgeable and answered all my questions and concerns. Very happy with the service and will return to them for my future… needs.Hi Manick! We're delighted to hear that Yordanys and the team at Herb Chambers BMW of Sudbury provided exceptional service. It's great knowing all your questions were answered, and we look forward to assisting with your future needs!
Customer is always wrong seems to be their motto
by Prash on 03/17/2025updated 03/26/2025Customer or customer's opinion were of no relevance surely not respected. Sales Manager was condescending and made unreasonable arguments Lot more to write will come back here and fill it up with specific details if there is any interest… in listening to my experienceThank you for reaching out. I'm disappointed to see this feedback and would like the opportunity to get a better understanding of your concerns. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, Sean King - General Manager - sking@herbchambers.com
I had emailed you (sking@herbchambers.com) some of the details around the same time as this review, haven't heard back. I can resend the same email if it helps
A great car buying experience
by joychang on 03/20/2025The staff is enthusiastic and professionalThank you for the five-star rating! The team looks forward to working with you again! – Herb Chambers BMW of Sudbury
BMW service
by AR on 03/04/2025updated 03/11/2025I have always been pleased with BMW service in the past, however I was offended by being immediately told that a loaner wouid not be available in the future for this type of service. When the appointment was made there was no mention of… this. I chose BMW for its customer service and it was almost as though a favor was being granted by supplying me with a loaner. Also , when I came to pick up my car the keys could not be located. People were running around trying to find my keys, which were finally found inside the car. I guess I expect more from such a respected dealership.Thank you for the review. It's disappointing to hear that we didn't leave you with a better impression during your recent visit. We appreciate your feedback and will use it to improve our processes moving forward. If there's anything further you'd like us to address or discuss, please feel free to reach out directly. Thanks again, Sean King - General Manager - sking@herbchambers.com
Easy all the way
by Pami on 02/06/2025updated 02/14/2025Tammy was a pleasure to work with she made the whole process very easy as did Vince in finance. Both were helpful and kind…had all the right information I needed. You’re lucky to have them both on your team.Hi Pami, we're delighted that Tammy and Vince made your experience at Herb Chambers BMW of Sudbury smooth and enjoyable. Thank you for recognizing their efforts!
2014 535xi/repair
by P Furciniti on 02/06/2025updated 02/12/2025They always go out of their way to take care of everythingThank you for being a Herb Chambers BMW of Sudbury customer! We look forward to serving you again next time!
Thank you
by Mike on 02/03/2025Laura Prode communicated with me throughout the service process. The work was done on time and there were no surprises.Mike, we're glad to hear that Laura kept you informed and everything went smoothly at Herb Chambers BMW of Sudbury. Thanks for sharing your experience!
Service was quick
by Moe on 02/01/2025Excellent serviceHi Moe! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers BMW of Sudbury! We'll see you next time!
Well done
by Tom Rosenberg on 01/28/2025Laura Prodell my service advisor was upfront about what the car needed and therefore should be taken care of. I followed her advice and gave her the ok to proceed with all of the repairs. The loaner vehicle was good and all went well. She… answered all of the questions that I had.Tom, we're delighted to hear that Laura provided you with clear and helpful service at Herb Chambers BMW of Sudbury. It's great to know everything went smoothly with your repairs and loaner vehicle. Thank you for sharing your experience!
Thorough
by Bob Bench on 01/16/2025Herb Chambers BMW performed a diagnostic of my vehicle and developed recommendations for service.Bob, thanks for trusting us with your vehicle needs! We're here if you need anything else in the future. Safe travels! - The Herb Chambers BMW of Sudbury Team
BMW service
by Brian C Mettler on 01/15/2025Professional, efficient and courteous.Brian, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Sudbury Team
Ready in an hour
by Susan C on 12/31/2024I was waiting for my car and my service advisor told me would do her best and she did! Laura was friendly and professional! Truly my best experience at BMW Sudbury!Susan, we're delighted to hear that Laura provided you with such a positive experience at Herb Chambers BMW of Sudbury! Thank you for sharing your feedback.
Good service
by Garen on 12/29/2024Happy with service and honoring the gift card dealWe're so glad to hear it! Thank you for rating us five stars! – Herb Chambers BMW of Sudbury
Great service
by FB on 12/04/2024updated 12/11/2024Clean, friendly and great serviceThank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Sudbury Team
Car Service
by MB on 12/09/2024Service assistant Breanna was terrific, available, informed and attentive to customer needs and questionsWe're delighted to hear that Breanna provided such attentive and informed service at Herb Chambers BMW of Sudbury. Thank you for sharing your positive experience with us!
Outstanding customer service for our G-Class order!
by Beverly and Chuck on 11/25/2024We ordered a 2025 Mercedes-Benz G-Class from Mercedes—Benz of Sudbury and had the pleasure dealing with Vito Argote (Sales Consultant), Jonny Pham (Product Specialist), Andrew Torrico (GSM), and Fahd Arshad (GM). Vito was attentive our… needs throughout the entire 5-1/2 month order process, even calling days later to say he saw our G at a local restaurant :). Jonny is beyond fantastic; his enthusiastic demeanor and comprehensive knowledge of the many features, functions, and vehicle system shortcuts is astounding. Andrew was responsive to all of our questions and instrumental in handling a last-minute order change, and Fahad oversaw every step of our very enjoyable experience. Mercedes-Benz of Sudbury is an outstanding dealership and their team was exemplary. Highly recommended!!!Beverly and Chuck, thank you for sharing your wonderful experience with the team at Herb Chambers BMW of Sudbury! We're delighted to hear that Vito, Jonny, Andrew, and Fahd made your order process enjoyable. Enjoy every moment with your new Mercedes-Benz G-Class!
Alex, we're delighted to hear that Nicholas provided you with such a great experience at Herb Chambers BMW of Sudbury. Enjoy your new car and thank you for choosing us!
by Herb Chambers BMW of Sudbury on 04/02/2025