Herb Chambers BMW of Sudbury
Customer Reviews of Herb Chambers BMW of Sudbury
Review type:
Great experience
Not Happy
by JRiley on 11/02/2024I don’t understand how it cost me 1000.00 for maintenance on a car I’ve only had 6 mths, I went there for oil change and they came out with a list of things they want to do. I’ve had nothing but trouble with BMW Sudbury when I bought the… car I should have know I had to go back 8 times.Thank you for reaching out - I'm disappointed to hear of your frustration with your vehicle. Please feel free to reach out if you'd like us to look into this further or discuss any concerns you have. Respectfully, Sean King - General Manager - sking@herbchambers.com
Kudos for Breanna
by Barbara on 10/30/2024Breanna is an extremely knowledgeable and efficient advisor. I did not have a long wait for which I was greatfullBarbara, we're delighted to hear that Breanna & the team provided you with efficient service at Herb Chambers BMW of Sudbury. Thank you for sharing your experience!
Productive Endng!
by RJB on 10/26/2024Yordanys provided the service advisor guidance that I would be expected from the number of years I have been associated with Herb Chambers. But I must also add that Yordanys provided more. His addition to detail enabled a long morning to… end in a very productive and resolved day. That was very much appreciated by this long-standing customer.Thank you for sharing your experience with Yordanys at Herb Chambers BMW of Sudbury! We truly value your long-standing loyalty and look forward to serving you again in the future! Safe travels!
Service perfect as usual
by Val Stepanets on 10/17/2024Very professional, very friendly and always on a time. Thank you guys so much!!!It's our privilege to serve you, Val! Thanks so much for your support, from all of us here at Herb Chambers BMW of Sudbury!
Service Advisor Review
by MC on 10/15/2024Laura Prodell was awesome! Communicated with me well and took good care of my vehicle. I highly recommend her as a service advisor!We're delighted to hear that Laura provided excellent service and communication at Herb Chambers BMW of Sudbury. Thank you for choosing and recommending us! We'll see you next time. Safe travels!
Great Service - Brynn is an outstanding service advisor
by DJR on 10/12/2024Extremely professional and great communication / detail delivered through their tech platformWe're happy to hear you're pleased with the service provided by our team here at Herb Chambers BMW of Sudbury! Thanks so much for your support!
Amazing experience!
by John Graves on 10/02/2024Perfect experience! We inquired regarding a vehicle online, were received a call the next morning from Chris that the car had been delivered that morning. We asked if it would be possible to purchase/trade in on the same day because we live… nearly two hours away, he made it happen! We arrived home with our new dream car 6 hours later. Chris, Jack & Amr were wonderful!John, we're delighted to hear that Chris and our team at Herb Chambers BMW of Sudbury made your shopping experience seamless! Enjoy every moment with your new dream car, and thank you for choosing us!
Edward Painter Just the Greatest!!!
by Don Rosato on 09/25/2024Thank you Edward for your great customer and technical service, in such an efficient and timely manner, in quickly analyzing my BMW 325xi's steering column and front end, that eventually led to disposing of, and leading to purchasing… another BMW 228xi. All this activity took place in a short time frame from Saturday Sep 14 '24 to Thursday Sep 19 '24. Thank you Edward, all the best Don RosatoDon, we're delighted to hear that Edward provided excellent service and helped you with your BMW 228xi purchase here at Herb Chambers BMW of Sudbury. Thanks for sharing your experience!
Good Dealership and Good Sales Rep
by Ed P on 09/23/2024Just made my third purchase of a BMW from Herb Chambers BMW of Sudbury, As in two prior purchases, I was offered a reasonable price, a fair trade-in, and assistance in obtaining a loyalty discount from BMW USA. Overall, our experience… with this dealership has been good. Wilson Dowbridge is a very knowledge and very helpful Sales Rep. He quickly providing all of the info we needed to make a decision.Ed, we're delighted to hear that Wilson and the team at Herb Chambers BMW of Sudbury provided you with another great experience. Thanks for your continued trust in us! Enjoy your new BMW!
Happy customer
by Wendy on 09/22/2024First time owner of a BMW and had a good experience with the Sudbury dealership. My SUV was in for service. Travis was very nice and kept me up-to-date. I was pleased with the service and would recommend this dealership.Wendy, we're delighted to hear that Travis and the team at Herb Chambers BMW of Sudbury provided you with excellent service. Thanks for recommending us!
Travis was great!
by Duncan on 09/22/2024Travis was great. Tackled the problem and presented the best options. Knowledgeable and incredibly professional.Duncan, we're delighted to hear that Travis provided you with knowledgeable and professional service at Herb Chambers BMW of Sudbury. Thanks for the positive feedback!
Dissapointed
by Gordon on 09/14/2024I went there to get my car serviced and the inspection updated, but they forgot to update my sticker and still charged me. When I pointed it out, they promised a refund for the inspection, but they forgot that too!Gordon, I apologize for the oversight with your inspection sticker and refund. We strive to provide thorough service and it seems we missed the mark here. Please reach out so we can resolve this promptly. Thank you, Sean King - General Manager - sking@herbchambers.com
Travis is the best!
by Anne Young on 09/12/2024Having your car serviced can be such a hassle. Travis goes out of his way to make it as expedient & hassle free as possible. He has gone above & beyond to accommodate us on multiple occasions!Anne, we're delighted to hear that Travis made your service experience smooth and hassle-free at Herb Chambers BMW of Sudbury. Thanks for sharing!
Professional Work
by YD on 09/04/2024Overall great experience having my service at this location. My service advisor is easy to communicate. Technician shows great expertise.Thank you for sharing your positive experience with us! We're glad to hear that our team at Herb Chambers BMW of Sudbury provided excellent service and expertise. We appreciate your support!
Great experience!
by Thomas Ferree on 09/03/2024Darwin at Herb Chambers BMW of Sudbury did a fantastic job helping with our new car purchase. He had enough knowledge of the cars we considered to answer every question on the spot. His communication style in person and by phone and text… was very clear and efficient. The purchase process moved very smoothly from sales to finance. Overall it was a simple and enjoyable experience.Thomas, we're delighted to hear that Darwin provided such a seamless and enjoyable experience at Herb Chambers BMW of Sudbury. Thank you for sharing your positive feedback! Enjoy your new car!
Easy and Quick
by Daniel Douglas on 08/28/2024They pay attentionDaniel, thank you for the 5-star review! Safet travels! - The Herb Chambers BMW of Sudbury Team
Inspection Sticker
by Kevin on 08/07/2024updated 08/16/2024I made an appointment to bring my car in for its state inspection. 2pm appointment and I left at 330. Unacceptable. No offer to wash of clean car.Kevin, we regret to hear about your experience. We strive to provide timely and thorough care, so this feedback is concerning. Please reach out to us directly so we can address this issue properly. Thank you, Sean King - General Manager - sking@herbchambers.com
My car or your car
by Unhappy on 08/13/2024Service kept my car for over a month and a half for “ part on order “. Unless I initiated request for status heard nothing. When I did initiate request for status update was told no idea when part would arrive. Finally received notice car… was repaired but clear car was kept under a pine tree as car had sap and pine needles all over. Very dissatisfied!!!!We regret any inconvenience or frustration you experienced. We want to make things right, so please reach out to us at your earliest convenience. Thank you, Sean King - General Manager - sking@herbchambers.com
Buyer beware
by Poor customer service on 07/24/2024This dealership has poor customer service from sales to service, unless you can get the attention of management. The hold time on phone calls is ridiculous. Often no one answers at all. Rarely do they return phone calls. After my car was… purchased I had issues with the car as soon as I left the dealership. My salesperson and her direct assistant sales manager avoided my calls until I physically showed up at the dealership. Remarkably, this finally got things moving. My salesperson and her assistant manager also tried to tell me I could not have a loaner for my used vehicle needing repairs immediately after I bought it. Obviously, this was not the case. My sales person assured me the surface scratches would be buffed out before pick up, this clearly didn’t happen but there were so many other undisclosed issue I let this go. The dealership also claims to inspect used cars. So I’m not sure how they missed the two missing puddle lights (with wires hanging out) and lane change assist shutting down at 45mph (among other things)! To have all the issues repaired it took a month and a half after purchase. If I had not been vigilant the dealership would have easily pushed me aside. I went to, what I thought was a reputable dealer for a pre-owned BMW. I thought this would save me the headache of undisclosed issues. I was wrong! I will never purchase a car here again. And with all the issues this car had, no one, from sales to service, has ever called to follow up and make sure I was satisfied or apologize for the nonsense, time and effort it has taken to get things right. Although I did receive two identical thank you notes from my salesperson thanking me for my purchase, ha! Shame on them!Thank you for sharing your detailed feedback. We regret any frustration or inconvenience you experienced with your purchase and appreciate your patience in addressing these concerns. Your feedback is appreciated and will be used to help us improve our service & processes moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Sean King - General Manager - sking@herbchambers.com
As promised
by DickF on 07/21/2024I was able to get a routine serve appointment days after my request. They told me it should take 90 minutes, The service took exactly the long. Well doneHi Dick, we're glad to hear that your service appointment at Herb Chambers BMW of Sudbury was timely and met your expectations. Thanks for sharing this positive feedback!
Good Job, but hard to reach anybody
by Harvey on 07/18/2024It seems that the support teams are pretty thin.Harvey, We appreciate your feedback and regret if the visit was anything less than stellar. We'd like to hear more and help resolve these concerns with you. Please reach out at a time that works best for you. Thank you, Sean King - General Manager - sking@herbchambers.com
Alex, we're delighted to hear that Nicholas provided you with such a great experience at Herb Chambers BMW of Sudbury. Enjoy your new car and thank you for choosing us!
by Herb Chambers BMW of Sudbury on 04/02/2025