Herb Chambers BMW of Sudbury
Customer Reviews of Herb Chambers BMW of Sudbury
Review type:
Great experience
Annual Checkup
by Toni on 03/17/2022Excellent & thorough annual service on my BMW. Service representative was friendly & very knowledgeable.Hi Toni, thank you for sharing your experience working with our Service team at Herb Chambers BMW of Sudbury!
Great dealership
by Maria on 02/16/2022Superior service Excellent knowledge Comfortable surroundingsThank you for taking the time to leave a review, Maria!
Personal Video Service - Groundbreaking
by Happy Pops on 02/01/2022We brought our son's 9-year old X1 "college care" in for a recall issue. Afterwards was pleasantly surprised to get a personal video from the service tech introducing himself, summarizing the work that was performed, and the results of a… complimentary multi-point inspection highlighting status and recommended time before some routine items such as new tires, brakes, etc. Innovative and extra mile to be personal and transparent. Point is this was not for an $80K car under warranty but a solid BMW - the car is still serving and BMW is still providing superb service for this vehicle.We're so glad you felt taken care of during your visit to Herb Chambers BMW of Sudbury! Our team strives to provide five-star care to each vehicle, and it's great to know that we've made that your experience! Thank you for leaving us your great feedback!
made my son's wedding wonderful.
by RDL on 01/27/2022The team at BMW of Sudbury must be the best car dealership around. Under the leadership of Pranav Gill and Service under Al Jonuz the team is outstanding. I had an accident on the way to my son's wedding so the BMW of Sudbury team told me… to enjoy the wedding. They, along with Herb Chambers Collision Center, towed my car to their shop and handled everything from interfacing with my insurance company to keeping me posted on the progress of the repairs despite the logistical problem with getting parts. I've owned cars for 50 years and never had an experience from a dealer like this. Bravo Team.Thank you for taking the time to share your experience working with the Herb Chambers BMW of Sudbury Collision Center! We're so happy that our team took care of everything so you can make your son's wedding! Cheers!
BMW Sudbury Service
by aknewton on 01/03/2022Very attentive to your (and your car's) needs. Excellent service personnel and excellent work.We're happy you felt supported during your visit to Herb Chambers BMW of Sudbury! It means a lot to us that you feel confident bringing your vehicle here! Thank you for being a loyal customer!
Good visit
by Jose on 12/16/2021Brought car in for airbag recall. Kept appointment in reasonable time frame. Waiting area very nice and staff was courteous and attentive.Thank you for the positive feedback about your recent visit here at Herb Chambers BMW of Sudbury! We appreciate your business and hope we can be of service again in the future!
BMW of Sudbury - Above the Competition
by Silver Star 1969 on 12/16/2021I have been leasing BMW's for 10-15 years. There are many New England BMW dealerships to choose from. However, none come close to Sudbury. The impressive thing about them is they take care of you from from the buying/leasing experience then… set you up with your service and maintenance programs. Being a returning customer, it does feel a bit like a family transaction. They help you get into the car you can afford with the least amount of haggle and always come up with solutions. There are no dislikes for me. Even with the challenge of supply they have work arounds and with a little patience you will get your car.Thank you for your kind words! We appreciate you trusting the Herb Chambers BMW of Sudbury team with your loyal business and are happy to hear that our team continues to provide you with such excellent service. Thanks again for your support and we'll see you at your next visit!
Great Detail Work
by Dick on 10/30/2021That when you have your car detailed the car will come back looking better than new!Thank you so much for the great review! It was a pleasure having you visit us here at Herb Chambers BMW of Sudbury and we hope to see you again next time!
Try another BMW dealership!
by Jason M on 10/23/2021The WORST purchase experience. They let someone else test drive the X3 while we were waiting to purchase it. It took days for delivery of the X3 because it was excuse after excuse. We have tried several times to cancel a Tire and Wheel… protection and kept getting excuses as to why it wasn’t canceled. First, we couldn’t cancel until after 30 days, which was a lie. Second, we were getting a check because the wrong form was signed and the finance manager put on the paperwork the vehicle was totaled, another lie. Third time, they sent paperwork with incorrect information still. Instead of the General Manager saying, how can we make this right all we got is empty apologies for their mistakes and lack of customer service. First time shopping here and most definitely the LAST!Thank you for the feedback, Jason. I again apologize for the frustration and inconvenience caused by your recent experience with us and am available to speak with you if you have any further questions or concerns. The warranty was cancelled the moment you reached out and refunded prior to receiving the refund from the warranty company. I apologize for any confusion with who the refund was supposed to go. Since you still have a lien on it, it needed to be sent to the lienholder. Please reach out to me if I can assist in any way in the future and we appreciate your feedback. Pranav Gill – General Manager
service & loaner
by BMWinMa on 10/14/2021Brought my car in for service of a recall & 4-wheel alignment. Was able to get a loaner car, although doing so delayed my service appt by about a week. Liked that they sent a video assessment of the car as well as sending estimates for the… items that they found. Kept me apprised of the repair progress and when to expect that the car will be doneThank you for the review and feedback! We appreciate you trusting the Herb Chambers BMW of Sudbury with your vehicle and hope to see you again next time!
A great experience with Joscue
by Marissa L on 09/22/2021I had a great experience with Joscue of BMW Sudbury. He is extremely knowledgeable and helped make the process as easy as possible. I highly recommend him for your BMW needs.Thank you for visiting Josue at Herb Chambers BMW of Sudbury! We're so happy to hear that you recommend our services, Marissa! See you next time!
i will recommend to my friends
by Dan Li on 09/17/2021Jack is helping me to get my car, I went to Benz in Lynnfield, BMW in Brookline, Audi in Brookline, Benz in Somerville, I will say different sales will make you have different shopping experiences. Jack is very patience and nice, I got my… car at a very good price.Thank you for the kind review, Dan! We're so glad Jack had the opportunity to help you with your new vehicle and we'll be sure to share your wonderful comments with him. Thanks for choosing Herb Chambers BMW of Sudbury!
Great team made the experience smooth and easy
by JLap on 09/16/2021I had to get a new car at the worst possible time, during a chip shortage! While many dealerships started acting like they no longer need customers, the team at BMW Sudbury did everything humanly possible to make this experience go as… smoothly as possible. Everyone went out of their way to help, including Pranav, Jamie, Dan, Rami, Nick and Almir; a big thanks to you all! The transaction proceeded promptly, the team communicated with me every step of the way, and they got every little detail right. This should go without saying, but I highly recommend getting your next BMW at Sudbury.Great Service Experience
by Chris C on 09/14/2021The process was easy and enjoyable -- from the time I drove into their super clean service bay to getting a loaner and picking up my car. They kept me in the loop throughout the process and even sent videos to explain service options.We're so happy the Herb Chambers BMW of Sudbury team provided such excellent care to you and your vehicle! Thank you for leaving us your fantastic five-star review! It means so much to hear we've earned your business! We look forward to seeing you at your next service visit!
Beautiful Z4 M40i - Great Experience
by Phil Doherty on 08/25/2021Just bought a Z4 M40i from BMW of Sudbury and I can honestly say that the experience was easy. I liked the young salesman I worked with, Jeffrey Duenas, and there wasn't a hint of pressure; even the business guy for the document signing… didn't try to pressure me into a bunch of upsells, he gave me his pitch and I politely said no to the things I didn't want but took advantage of the 5 years of maintenance and the wheel and tire protection. This is my first BMW, I typically drive Audis and my last car was a Volvo, however, after such a great experience buying from these guys, I would consider BMW again for my next car.Hi Phil! Wow, this is exactly what we love to hear! We're so happy that you enjoyed working with Jeffrey, and worked with you to get you exactly what you wanted! Enjoy your new BMW Z4 M40i!
Best Dealership
by Delroy Taylor on 08/02/2021I just purchased my 4th BMW from BMW of Sudbury and if all’s well for the future I will be purchasing more from them. For each of the 4 purchase I worked Wilson Dowridge, who is by far the best Sales Associate i’ve ever dealt. He’s very… professional, knowledgeable, courteous and down right good at his job. There are a lot of great people at this dealership but by far Wilson is the reason why I keep coming back.We're so honored that you've chosen to come work with the Herb Chambers BMW of Sudbury team four times! Thank you, Delroy! It means a lot to us that Wilson and the team made your experiences worthy of a return visit, and we look forward to providing many more five-star purchases in the future! We'll see you next time!
Great
by Stephen on 07/13/2021Dealing with Ray was easy , he was very professional and made a big purchase easy.We are so happy Ray could make your purchase so easy for you! Thank you for leaving this great five-star review for the Herb Chambers BMW of Sudbury team! Enjoy your new vehicle!
Jack O’Donovan & Rami Tayoun at BMW of Sudbury
by VK on 06/20/2021I recently purchased an X7 m50i from Jack O’Donovan at BMW of Sudbury. Jack was great throughout the process. He was patient with many questions and multiple test drives of different BMW vehicles over multiple different weekends. There was… no pressure and honest assessments of BMW cars and competitors. He was regularly communicating with me once the car was ordered. In addition, Rami within the financial services team was great. He walked me through various options for warranties and finance, again with no pressure to buy. Overall, a great experience - I recommend working with Jack at BMW of Sudbury if you are interested in a new BMW.Congrats on your X7 m50i! We're so happy to hear Jack could help you every step of the way during the buying process! We greatly appreciate your recommendation of him and the Herb Chambers BMW of Sudbury team and look forward to your continued business!
Great service
by Ray McCord on 06/10/2021They kept me informed every step of the way. A very peasant experience.Hi Ray, we appreciate your experience, and look forward to working with you during your next appointment!
First service at BMW Sudbury
by Damon on 06/10/2021First time having service done here. It was easy and fast to set up. They took care of the car and gave me a loaner for the time it was in service. They contacted me about additional services were needed. They even provided images and… video of the service which was appreciated. All in all a great experience!Hi Damon, we can't thank you enough for this 5-star review! We appreciate your business and look forward to working with you again! -BMW Sudbury team
Jack O’Donovan
by BrendaFreud on 05/22/2021Great dealership! Top notch salesperson by the name of Jack O’Donovan who went over and above protocol to make our buying experience great. A top dealership that we were made to feel like family. Can’t say enough good regarding our… experience with BMW of Sudbury! Thank you Jack O’Donovan and everyone involved in our buy.We always aim to go above and beyond for our customers at Herb Chambers BMW of Sudbury! We're thrilled to hear Jack showed his commitment to this and you could drive away in a quality vehicle! Safe travels!
Alex, we're delighted to hear that Nicholas provided you with such a great experience at Herb Chambers BMW of Sudbury. Enjoy your new car and thank you for choosing us!
by Herb Chambers BMW of Sudbury on 04/02/2025