Lexus of Watertown
Customer Reviews of Lexus of Watertown
Review type:
Great experience
Great experience
by Alba on 04/09/2025We went to Lexus of Watertown this past weekend to test drive a car we were contemplating and left with a deal! We met with John Barstow and had a great experience. He was patient, incredibly knowledgeable and friendly (especially with our… 8 year-old son!). We had a no-pressure experience as he guided us through all the different models and features. We were impressed by how attentive he was, offering us options and ensuring we had all the necessary information to make a decision. The entire purchasing process was efficient, and we never felt rushed.Thank you for sharing your experience at Lexus of Watertown, Alba! We're delighted to hear that John provided such a patient and informative service, making the process enjoyable for your family. We hope you're enjoying your new car and appreciate having you as part of our community!
Great customer service with Kevin Silva
by Judy on 04/08/2025I can’t express how grateful I am for Kevin's incredible support during my recent purchase. His friendly nature and extensive knowledge made a world of difference, especially as I brought my family along for my first Lexus experience. He… treated us all with such kindness and respect, making us feel truly valued. It’s rare to find someone who is not only dependable but also so genuinely down to earth. The level of customer service he provided was exceptional, and I wholeheartedly recommend him to anyone looking for a positive car buying experience!Judy, we're delighted to hear that Kevin made your first Lexus experience at Lexus of Watertown so memorable! Thank you for sharing such wonderful feedback about his exceptional service and friendly nature. Enjoy every moment with your new car!
Love my new car
by Caren on 04/02/2025A few days ago I was getting my Lexus serviced. I wondered into the sales department to ask few questions. A few hours later because of Kevin Silva I left in a brand new RX. Kevin was great. Very helpful, thoughtful a wonderful experience.… I am beyond happy with my new car. None of this would have happened without Kevin. Thank you again Kevin for all your help!We're delighted to hear that Kevin made your experience at Lexus of Watertown so memorable and enjoyable! Thank you for sharing your positive feedback!
Recognize Kevin Silva!
by Anthony Beraldi on 03/30/2025Kevin Silva in the sales department is the best salesman the dealership has and a true asset to the company! His commitment, professionalism, and dedication is truly exceptional and I would recommend him to anyone looking for a new Lexus!… Kevin will go above and beyond to find the perfect car for you! Being a very long term client of Lexus of Watertown for over 10 years, Kevin knows exactly how to wow me with his experience and expertise in selling vehicles. We both share the same commonality of loving cars and it was an absolute pleasure to work with him. Kevin is super knowledgeable when it comes the models that Lexus has to offer and did not make you feel pressured at all when making a decision. Words cannot describe how amazing it was to work with him and looking forward to a lot more deals in the foreseeable future! Keep up the incredible work Kevin and thank you for everything!Anthony, thank you for sharing such a glowing review of your experience with Kevin at Lexus of Watertown! We're delighted to hear about the exceptional service and dedication you've received over the years. Your loyalty means a lot to us, and we look forward to assisting you with many more deals in the future!
Great Experience at Lexus of Watertown
by Steve on 03/28/2025Just leased my third car from Lexus of Watertown. I've been really satisfied with the dealership, but the main reason I have been going back to Lexus of Watertown is Eliane, the salesperson. She worked really hard to get me the car I wanted… at the monthly payment I could afford. Eliane was incredibly proactive, helpful and patient, without any sales pressure. She responded immediately to emails and calls, and answered my questions thoroughly. I highly recommend her to anyone looking for a Lexus.Steve, thank you for your continued trust in Lexus of Watertown and Eliane's exceptional service! We're delighted to hear she made your leasing experience smooth and enjoyable. Enjoy the new ride!
Make sure to see Alec Nicholson
by Li Gao on 03/19/2025updated 03/27/2025He is very loyal to his customers. I will only come to him for a Lexus. I send all my friends here. Thanks Alec for saving me a headacheLi, we're delighted to hear that Alec provided such a loyal and headache-free experience at Lexus of Watertown! Thank you for recommending us to your friends.
Great experience by Kevin Silva!
by Jason on 03/19/2025I had an amazing experience purchasing my Lexus 350h from Kevin Silva at Lexus of Watertown! From start to finish, the process was incredibly smooth and stress-free. Kevin was extremely knowledgeable, professional, and made everything easy… to understand. He answered all my questions, kept me updated throughout the process, and ensured I was completely comfortable with my purchase. I truly appreciate his dedication and customer service. If you're looking for a seamless car-buying experience, I highly recommend Kevin and Lexus of Watertown!Jason, we're delighted to hear that Kevin provided you with such a smooth and stress-free experience at Lexus of Watertown. Your recommendation means a lot to us, and we'll be sure to pass along your kind words! Enjoy your new Lexus 350h!
Kevin S. Is the BEST.
by Christina PR on 03/17/2025I had an amazing experience working with Kevin at Lexus! From start to finish, he was incredibly personable, knowledgeable, and genuinely cared about making the car-buying process smooth and enjoyable. He took the time to answer all my… questions, was never pushy, and made sure I felt confident in my decision. His professionalism and friendly approach truly stood out. If you're looking for a great salesperson who goes above and beyond, I highly recommend Kevin S. at Lexus of Watertown.10:10 highly recommend!Christina, we're delighted to hear about your positive experience with Kevin at Lexus of Watertown! It's fantastic that he made the car-buying process smooth and enjoyable for you. Thank you for recommending him so highly!
Alec is great
by Gordon Deborah on 03/14/2025Very calm and takes good charge of everything. We like calm because we are the opposite of calm. Would recommend any dayGordon, we're delighted to hear that our team at Lexus of Watertown provided a calming experience for you! Thanks for the recommendation and support.
Amazing Car Buying Experience!
by Sue M on 03/13/2025Thank you Lexus of Watertown and John Barstow for an amazing car buying experience! John made my purchasing experience painless and uncomplicated. I walked in expecting a long tiring process and it was anything but that. I left with a… gorgeous new Lexus, my dream car! I was recommended to Lexus of Watertown by a very happy customer and they did not disappoint! I highly recommend to anyone shopping for a new vehicle!! 10 out of 10!!!Sue, we're delighted to hear that John and the team at Lexus of Watertown made your car buying experience so seamless! Enjoy driving your dream car, and thank you for recommending us.
Great Experience
by NC on 03/06/2025We had a great experience purchasing our vehicle with Kevin Silva. He was professional, attentive and knowledgeable. The transition from purchasing to keys in hand was seamless and smooth. We highly recommend Lexus of Watertown and Kevin!Thank you for the glowing review! We're delighted to hear that Kevin provided a seamless and professional experience at Lexus of Watertown. Enjoy your new vehicle, and we appreciate the recommendation!
Xin was a pleasure to do business with!
by Jcasparr on 03/04/2025We had a great experience working with Xin to get a new TX500h. He made the process so simple and straightforward- and was a pleasure to work with and I even got a manicure while waiting for them to finish the inspection of my new car!It's fantastic to hear that Xin made your experience at Lexus of Watertown so enjoyable and straightforward! We're delighted you enjoyed the added perk during your visit. Enjoy driving your new TX500h!
Love My Lexus!
by Anne on 03/03/2025My experience at Watertown Lexus purchasing a NX350h was effortless! My sales representative, John Barstow, was extremely helpful and professional during the entire process. I felt valued as a customer and John went above and beyond to… ensure everything went smoothly. It was a pleasure working with John and I highly recommend Watertown Lexus!Anne, we're delighted to hear that John made your experience at Lexus of Watertown so seamless and enjoyable! Thank you for recommending us, and we hope you're loving your new NX 350h!
Kennedy O
by Kennedy O on 02/24/2025It is a place you will find the best customer service, going above and beyond to get your dream car while being feedKennedy, we're delighted to hear that you experienced exceptional service at Lexus of Watertown. Thanks for sharing your feedback and enjoy driving your dream car!
Lexus of Watertown the BEST
by Mary on 02/19/2025I had a wonderful experience at Watertown Lexus. I highly recommend John Barstow our sales representative he is so kind, knowledgeable and very experienced. He made our experience purchasing a new Lexus seem easy by explaining all our… questions in a smooth manner from start to finish. I’m so excited to get my new Lexus RX 350. Thank you John it was truly a pleasure working with you. Our best regards, Mary and SteveMary, we're delighted to hear that John made your experience at Lexus of Watertown so enjoyable and seamless. Thank you for recommending him and sharing your excitement about the new Lexus RX 350! Enjoy every moment with it!
Excellent Experience
by HS on 02/18/2025I was dreading working with a dealership to find a new car but I was very impressed with the professionalism and over the top service provided by Lexus Watertown, specifically the sales representative I worked with, Kevin Silva. Kevin… patiently sat with me to understand my lifestyle and car needs and was attentive to my time constraints. He worked with my husband and I quickly get us an amazing car. He went over the top offering to drive the car to my home when it was ready, spending lots of time in the car with me showing me all of its features, and even calling me the next day when he found some personal items I inadvertently left in the car. Loving my new TX350 and looking forward to the working with Kevin, and Lexus Watertown, in the future!We're delighted to hear that Kevin and the team at Lexus of Watertown exceeded your expectations! It's wonderful knowing you felt supported throughout the process, from understanding your needs to delivering exceptional service. Enjoy every moment with your new Lexus TX 350, and we look forward to seeing you again in the future!
Alec Nicholson - Five Star Sales Associate
by Michael B on 02/17/2025Met with Alec Nicholson during our visit to Lexus of Watertown. Alec was courteous, smart and attentive. He spent much time explaining the new features on an RX350. Alec listened to our questions regarding some of the new technology and… took the time to ensure we understood. Although we didn't buy a car at this dealership we were very impressed by Alec's professionalism and we'd seek him out to work with in the future.Michael, congrats on your new Lexus RX 350, and thank you for sharing your experience with Alec at Lexus of Watertown! We're delighted to hear that his professionalism and attentiveness left a positive impression. We hope to have the opportunity to assist you again in the future!
Excellent experience
by Joe C on 02/15/2025I had an excellent experience purchasing my car from Eliane Lisboa! She was knowledgeable, patient, and made the entire process smooth and stress-free. I highly recommend Eliane to anyone looking for a great car-buying experience!Joe, we're delighted to hear that Eliane provided you with a smooth and stress-free car-buying experience at Lexus of Watertown. Thank you for the recommendation! Enjoy your new ride!
Extra Star for Catherine Rogers and Kevin Silva⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
by AMIT LUTHRA on 05/23/2024updated 02/13/2025I recently purchased a RZ 300e from Lexus of Watertown, and the experience was outstanding, thanks to our salesman, Kevin Silva! Look at this man for awesome service! From the moment we walked in, Kevin made us feel welcome and valued. He… was incredibly knowledgeable, patient, and attentive to our needs. He took the time to understand exactly what we were looking for and guided us through the process with ease and professionalism. Kevin's expertise and genuine care for his customers set him apart. He answered all our questions thoroughly and made sure we were comfortable with our decision. No pressure, no rush—just top-notch service. If you're in the market for a new car, do yourself a favor and ask for Kevin Silva. You'll be glad you did! Additionally, the Finance Director, Catherine Rogers, was amazing! She helped me save extra bucks and was very impressive with her genuineness and clear financial transparency. Catherine made the financial process smooth and stress-free, ensuring we got the best deal possible. Thank you, Kevin and Catherine, for making our car-buying experience so enjoyable. We couldn't be happier with our purchase!Thank you for sharing your outstanding experience at Lexus of Watertown! We're delighted to hear that Kevin and Catherine provided exceptional service, making the car-buying process smooth and enjoyable. Enjoy your new RZ 300e, Amit!
Kevin Silva is the best!
by Cathy on 02/08/2025I just bought my first Lexus from Kevin Silva at Lexus of Watertown. Kevin was very professional and he went out of his way to make the whole process a breeze.Cathy, we're delighted to hear that Kevin made your first Lexus purchase a smooth experience at Lexus of Watertown. Enjoy the ride!
Incredible experience of a happy buyer!
by Julia on 02/05/2025I can't say enough praise of Kevin Silva @ Lexus of Watertown! I'm now a super happy owner of red Lexus NX350!!! Kevin made the whole experience incredible, fun, quick and easy. Kevin is honest, upfront and have your best interest at heart.… He negotiated the best price and made signing a breeze, which never happened before in my experience and I have some decades under my belt lol. And ladies- this dealership offers free manicures with service!!!Julia, we're delighted to hear that Kevin made your experience at Lexus of Watertown so enjoyable and seamless! Enjoy every moment with your new red Lexus NX350, and don't forget about those complimentary manicures during service visits. Thank you for sharing such a glowing review!
Service at Lexus of Watertown and receive a complimentary MANICURE during your visit!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Russian
- Portuguese
- Chinese
Thank you for sharing your experience at Lexus of Watertown, Alba! We're delighted to hear that John provided such a patient and informative service, making the process enjoyable for your family. We hope you're enjoying your new car and appreciate having you as part of our community!
by Lexus of Watertown on 04/09/2025