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Customer Reviews of Toyota of Watertown

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47 sales reviews
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  • Easy to work with, got a good deal

    5 out of 5 starsby mike_h1 on 02/12/2012
    updated 04/25/2025

    We had a great experience here buying a RAV4. James Hawkins worked with us, and he showed us everything we wanted to see, giving honest, straightforward pro/con analysis of new cars, used cars, cars of other make, etc. He struck us as very trustworthy, and having done a lot of research myself, I can confirm he was giving it to us straight. He was also impeccably polite and managed to do the little things to help us out. We were offered a seemingly great deal from a different dealership, but the whole thing seemed a little shady and we were worried about their reliability. Toyota of Watertown came back with their own great deal, and with them we had no concerns and took it without hesitation. Their financing office was also painless and not the high-pressure or bait-and-switch situation you might expect. Just went through a few things we politely declined, pounded out the paperwork, and we were on our way!

  • Toyota of Watertown

    5 out of 5 starsby dyaj77 on 03/28/2012
    updated 04/25/2025

    After visting two other dealerships in Eastern Mass, I found Steve Skolnick to be head and shoulders above any of the other car salemen that I dealt with. He erased what has been confirmed in my previous experiences of what a "used car salesmen" is. Steve was a great before, during and after the process. I will be back!

  • Long Time Happy Customer

    5 out of 5 starsby Metalwood on 06/11/2014
    updated 04/25/2025

    My wife and I have been customers of Toyota of Watertown for many years and they continue to do all the service on our cars. I had my car in for service today and had another excellent experience. There are many dealers to chose from, but in my opinion, Toyota of Watertown is The Best. They know how to sell cars without pressuring the customer and they service their products in a friendly, professional way. You know what to expect and they always meet expectations. Toyota makes a great product, but the reason we keep going back is because of the dealer - the way they treat people - always with the utmost honesty and respect – The Best.

  • Watch out

    1 out of 5 starsby jerry204 on 08/14/2013
    updated 04/25/2025

    Representations of price by salesman to purchase Prius v 5 after his consultation with mgmt increased by $2000 plus when we tried to close the deal the next day. Toyota Lexington gave us the the deal Toyota Watertown had originally indicated would buy the car.

  • Amazing!

    5 out of 5 starsby DeeMarieR3 on 01/07/2014
    updated 04/25/2025

    AMAZING! I had an absolute amazing sales experience at Toyota of Watertown! Because of Steve S and Alex, I was able to trade in my 2003 Camry and walk out as a new 2013 RAV 4 driver! Alex and Steve took their time to find me the best deal for what I was looking for. They were so incredible helpful running all different numbers for all the different options I was given. I walked in not really knowing what I was looking for, but luckily with their help I couldn't have found a better vehicle for my dollar. I've not only been a customer in the dealership business, but also an employee of a dealership and let me tell you - this place knows how to take care of their customers! I was astonished of how the entire processes went seeing as I was very skeptical given my dealership background. If you're looking to buy or lease, Toyota of Watertown is your best bet in the Boston area!

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