Herb Chambers Ford of Westborough
Customer Reviews of Herb Chambers Ford of Westborough
Review type:
Success through knowledgeable associates.
First time-very friendly
by Krissy on 02/17/2025updated 02/25/2025Very friendly atmosphere, comfortable waiting area and they were true to their appointment time.Hi Krissy! Thank you for your kind words! We're glad you enjoyed the friendly atmosphere and comfortable waiting area at Herb Chambers Ford of Westborough. Keeping appointments on time is important to us, and we appreciate your feedback.
Great experience
by Amy on 02/20/2025Everyone is friendly, speedy service, and complimentary drop off!Amy, Thank you for rating us five stars! The team looks forward to working with you again! - Herb Chambers Ford of Westborough
Great service
by Steve on 02/06/2025updated 02/14/2025They were honest and found the issues and fixed them.Hi Steve, we're glad our team provided honest service and got everything fixed for you at Herb Chambers Ford of Westborough. We look forward to serving you again! Safe travels!
Massachusetts “BESTIST” 🤗🤗🤗
by Herb Chambers Westborough on 01/30/2025updated 02/06/2025Helpful,honest,price appropriate🤗Thank you for the positive feedback! We hope to see you again next time here at Herb Chambers Ford of Westborough!
Massachusetts Bestist
by Herb Chambers Westborough on 01/30/2025Friendly, appropriate, honest, great follow up!Thank you for rating us five stars! The team looks forward to working with you again! - Herb Chambers Ford of Westborough
Happy
by DQ on 12/20/2024Excellent serviceThank you for sharing your excellent service experience with us at Herb Chambers Ford of Westborough. We look forward to serving you again! Have a great ride!
Top Notch
by My Ford on 12/06/2024As always Herb Chambers Ford did a great job repairing diagnosing, and repairing my truck. Along with good combination of the status while they had it.Thank you for sharing your experience with Herb Chambers Ford of Westborough! We're glad to hear that our team kept you informed and provided excellent service on your truck. We appreciate your trust in us!
Easy Service appt!!
by Mark on 11/13/2024I scheduled an appointment a few weeks in advance. I was taken in time, provided with an update on what my car needed, and the service was done in a timely manner.Mark, we're delighted to hear that your service experience at Herb Chambers Ford of Westborough was timely and efficient. Thanks for choosing us!
Fast and excellent service
by Em on 10/24/2024Anthony and the other service agent from whom we picked up the car were courteous, attentive and personable. We heard back with the diagnosis of what was wrong in 24 hours. Problems with the car were fixed w/in a day, despite needing to… move the transmission to make the repair. Additionally, the warranty we purchased was honored.Thank you for sharing your experience with us! We're delighted to hear that Anthony and our team at Herb Chambers Ford of Westborough provided attentive service and quick repairs. It's great to know the warranty process went smoothly as well. Safe travels ahead!
Excelent service as always!
by John Doe on 10/18/2024Brought in my car for general maintenance and dropped it off the night before for a 10 AM appointment. Got the call at 9:30 am that the car was finished early. Made the whole day go a lot smother. Thanks!John, we're delighted to hear that our team at Herb Chambers Ford of Westborough was able to complete your car's maintenance ahead of schedule. Thanks for sharing your experience with us! We'll see you next time. Safe travels!
Great Experience and Great Service
by Jason W on 10/10/2024updated 10/17/2024My salesman, Paul greeted me at the door and showed me right to the exact vehicle that I was looking for. It was a very, no pressure and no time that I feel like I had to make a decision That I wasn’t comfortable with. This also extended… to the finance department that was excellent and worked to get me the best possible rate for my purchase. Would recommend the dealership to anyone in the area looking for a used vehicle.Jason, we're delighted to hear that Paul and our finance team at Herb Chambers Ford of Westborough made your car-buying experience seamless and hassle-free. Thank you for recommending us! Have a great ride!
Success through knowledgeable associates.
by Gene on 10/15/2024Enjoyable experience, pressure free.Gene, We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Ford of Westborough
Another Home Run
by Lou on 08/14/2024This dealership was awesome. What ever questions I had and any of my needs they were right there. Jay and Paul are the best. Very accommodating. This is my second time doing a lease with them and I would definetly go through them againLou, we're delighted to hear that Jay and Paul provided such accommodating service at Herb Chambers Ford of Westborough. Thanks for your continued trust in us!
Always a great experience
by Amy on 06/17/2024Great service in a timely fashion.Thanks for visiting Herb Chambers Ford of Westborough, Amy! We hope to see you again in the future!
Best Ford Dealer Around
by Greg on 06/09/2024The customer service was the best my family has ever seen at a dealership. The man who helped us was very friendly and made the process quick and simple.Greg, we're delighted to hear that you and your family had such a positive experience at Herb Chambers Ford of Westborough. Thanks for sharing!
broken fob
by stephen on 01/26/2024the service tech Luke went above and beyond. He got the car in by this Friday told us it would take 2hrs.and He delivered. His word You can trust. We would highly recommend Herb Chambers ford because of Luke..Stephen, it's great to know that Luke provided you with an exceptional service experience at Herb Chambers Ford of Westborough. We appreciate your recommendation and look forward to serving you again in the future! Safe travels!
Another terrific sales experience
by Ron Logue on 01/19/2024Paul Scannell is the best auto sales person I have ever dealt with. My new Edge is the 4th car I have bought from him since 2016. He has a straight forward, clear and concise way of explaining concepts and alternatives that gives you a… strong feeling that you are being treated fairly. This is also the second time he went out if his way to find the exact car I was looking for somewhere else because it was some what unique and not readily available. He makes the buying process easy and uncomplicated.Ron, we're so glad to know that Paul has consistently provided you with excellent service at Herb Chambers Ford of Westborough. We appreciate your loyalty and are happy he could find the perfect Edge for you! Enjoy your new ride!
Ford
by Donna c on 09/12/2023Anthony was great keeping me informedHey Donna, we appreciate your positive feedback and shoutout to Anthony at Herb Chambers Ford of Westborough! We hope to serve you again in the future. Safe travels!
Great service
by Lisa M on 08/28/2023I am driving to upstate New York in a few days. I got an alert on my dashboard that tire pressure was low. The dealership got me a quick appointment. They took care of the issue and also advised my back brakes needed replacement. I knew… that was due and told them go ahead with the replacement which they did in a timely manner. The staff is always courteous and professional. The waiting area is clean and comfortable. I will continue to be a Herb Chambers customer and I continue to recommend this dealership.Hi Lisa, We're glad to have been able to assist you with your tire pressure and brake replacement needs at Herb Chambers Ford of Westborough. It's great that our team was courteous and professional throughout the process! Safe travels on your trip upstate.
ecoboost engine replacement
by Bill Thompson on 08/24/2023Replacement of 2.0 ecoboost. Anthony provided me with regular informative updates about the extened warranty claim and subsequent replacement. All work done as promised and car was returned one day earlier than promisedHey Bill, it's great to know that Anthony and our team at Herb Chambers Ford of Westborough were able to provide you with a prompt service experience. We appreciate your kind feedback and shall see you next time. Safe travels!!
The Works Package was Great
by Mary V on 08/16/2023Great job on my car with The Works Package. Staff were very pleasant and helpful. Great job!!We really appreciate you taking the time to leave Herb Chambers Ford of Westborough this awesome review, thank you!
Gene, We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Ford of Westborough
by Herb Chambers Ford of Westborough on 10/16/2024