Graff Chevrolet Bay City
Customer Reviews of Graff Chevrolet Bay City
Review type:
15 sales reviews
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Very helpful
by Jeffrey on 03/26/2023Very helpful. Made it easyNew Truck
by Tracy Yolton on 09/25/2022Customer service is great .Steve is awesome in sales and pays attention to detail.Jesse in parts is very helpful with putting extra touch on purchase.Graff Bay City
by HGale on 03/26/2015updated 04/02/2015We had an excellent experience with Mike Rivett and Steve Humphrey. Mike as always was very accommodating and Steve went above and beyond to meet our needs in making our car buying experience smooth. Steve, thanks again for taking such good… care of us. Great job!Thanks for the memories
by JungleJim1966_ on 04/02/2015Erik Whiteherse did a very nice job for us setting up the lease of our new Impala and getting the extras done for us in a timely manor . Thank you James A WeberExcellent Customer Service
by cglocksine on 03/03/2015updated 03/15/2015Our salesman, Tom Rezler, did an excellent job working with us to get us the in the price range that we wanted. He was very hospitable and asked if we would like anything to drink and made us feel comfortable and welcome. He even showed… us different styles of the vehicle and took the time to answer our questions. Tom drove to our house to get our paperwork signed because my wife was unable to get to the dealership to sign the paperwork. Tom went above and beyond what I would expect from a salesman and that is the reason why we will continue to do business with Graff Chevrolet in Bay City.2014 Silverado
by DAH_468517 on 01/30/2015updated 02/05/2015Our sales Rep was very nice, courteous, and knowledgeable of the vehicle we purchased. also the finance person and the manager were very helpful. very happy with our new purchase!My review of Graff Chevrolet Bay City dealership 2014 silverado purchase...
by BigD1986 on 01/26/2015updated 02/05/2015It was easy to deal with Tom my salesman. Easy to negotiate and make the deal happen. Was happy to be informed of the extra 500 auto show rebate. Also was nice to have it delivered. Delivery person was also named Tom and he took good… care of my new vehicle. I could tell he enjoyed delivering vehicles and meeting new people. You had on your lot what I was looking for where my local dealers did not.Our new Malibu's
by Daniel811 on 02/04/2015Very helpful in getting our leased vehicles. They worked with us in getting the best deal affordable for us. We appreciate their help greatly!Graff Chevrolet
by Garyrech on 12/30/2014Easiest vehicle purchase I have ever had. Everyone was very helpful and made the process very enjoyable. Would recomend to anyone.Graffchevrolet
by Joeystone on 11/20/2014updated 12/11/2014My wife & I are extremely please with the purchase of our new vehicle, I have bought new and used vehicles before but this has been hands down the best vehicle purchasing experience to date. So when it comes time for my family to need… another vehicle or a friend wants advise on where to go for a vehicle I will be sending them to Tom Rezler at Graff Chevrolet.Possitive experience
by smacy1508 on 11/20/2014Sorry I missed these emails. I did enjoy shopping for a car at Hank Graff. It was a positive experience for us.Visit on October 15th
by coopernikki53 on 10/16/2014I had bought my 1st impala, the gentlemen that helped me the first time Josh, he was wonderful, went back to do business with him, but he was no longer there. The gentleman on this visit, Scott Jones, was just as wonderful, if i do not get… the car, i trying for now, i had a great experience with Graff.Not worth your time or energy. Made me feel stupid
by clagalo on 08/01/2011updated 04/24/2025I heard mixed things about Graff & see their commercials all the time, so I thought I'd try them. The first salesman that I worked with was awesome, then when I went back, I was told that he was let go. It's a shame because he was the only… person I liked in the whole place. The sales manager was very high pressure, and did everything he could to get me to "buy today", even when he didn't have the exact color I wanted. When I told him I was just gathering information, he made comments that made me feel stupid. I was so hurt & upset that I held off car shopping for over 2 months after that because of the bad experience. About the only decent person in the place besides the guy they let go, was the receptionist. As a widow car shopping for the first time in over 40 years, I was being very careful about buying, and the experience I had at graff soured my stomach so bad, that not only would I not refer people there, I'd strongly advise against going there. I did manage to get a great deal on a new chevy, from the first person I talked to at Graff that just now happens to work at Draper in Saginaw. He continued to make me feel comfortable and ease, was not high pressure whatsoever, and made me feel good about my decision. Instead of spending all the money on advertising, Graff would be better off trying to find and keep decent, professional sales people, and smart enough to realize when they have a good one. I bought my car because I liked the person & the dealership, and it was not at Graff. If you like, check out my review on Draper, and if you're looking for a car or truck, do yourself a favor, go anywhere else other than graff.2014 Silverado
by truckman15 on 02/23/2014updated 04/24/2025I dealt with a very knowledgeable and helpful salesman named Marc W. I normally loathe the process of buying a vehicle, but found him to be honest and a straight shooter. Would recommend him to anyone looking for a vehicle.2014 silverado purchaser
by jim622 on 03/27/2014updated 04/24/2025I found Tom R (Jr) to be very professional. He made me feel like I was an important customer. Whatever question that I had, he immediately answered it with a good response. As an older adult, I felt that he was very respectful and truly… cared about me as a customer. I felt that the staff made me very comfortable and my buying experience a good one.
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Jeffrey, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
by Ash Scott on 03/29/2023