Champion Buick GMC
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Customer Reviews of Champion Buick GMC
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Front tire bearings
by Janiece on 09/08/2024
Excellent service
81 reviews
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Front tire bearings
by Janiece on 09/08/2024Excellent serviceTerrible FIRST and LAST Experience
by Sandi2023 on 08/02/2023Where do I start? I scheduled the appointment from the MyChevy app 4 days prior, for 12pm. I never received a confirmation e-mail, and the app didn't give any info either. I called both Howell, and Brighton Champions around 9:30 to confirm.… Neither had me in their system. At 10:00, I went on the app, and it said they had openings for Brighton were listed, starting at 10:30. Perfect. Scheduled for 12, and headed up. I was over 15 minutes early to my appointment. I got signed in, and just as we were getting up to go into the waiting room, he told me it would be an hour and a half. I told him I may not be able to get my oil change done then, because typically they're about an hour, and I had an appt at 1:30 for my daughter in Howell. I was advised that he'd let me know around 1, and if it wasn't done, they would have a courtesy shuttle take us to our appt. 1pm came and went. at 1:08 I texted the number that was sent if I needed anything, asking about my truck. No response. I had to go out and hunt him down. I could see my truck in the bay....He was with a customer. I had to flag someone else down for assistance. When I say flag.... they were all sitting at the desks, so it was unbelievably uncomfortable having to explain my situation to not only the 2 employees in that section, but also, to all of the other customers, along with the guy that helped me out, because its just a bit open area. He told me my truck was no where near ready. Thats just great. I should have left at 1:10 to make the appointment in time. By time the courtesy guy came, we were already late. Her appointment was really short, so by time the courtesy driver got back, he had to head out again to get us. Which left us sitting at the place for over 30 minutes, waiting and watching from inside because it was also extremely hot. When we returned, I went to the customer service window, which I've learned, they're useless. They sent me back out to find someone, then sent me back in to pay, then I had to go back out and find the guy again, just to get my keys to get out of there. THEN after I'm already frustrated and just want to leave, he comes out and asks me if I want my truck washed..... Why wasn't this done in the 3 HOURS you had my truck?! You guys were busy... I get it... but COME ON! Here's the problem, well a whole slew of them actually. 1. It should NOT have taken 3 hours for an oil change, when I could have paid less somewhere else and been done in 15 minutes. 2. Why is GM allowing people to book appointments when you are ALREADY having issues with time? What got me... was when I first got in, I was told how precious my time was to you guys, and how you were going to get it done as fast as possible because our time is important to you. You get all signed in and thats when they give the final blow.... "we're busy today, so it may take longer than usual." Clearly MY time isn't as important as all that money you're bringing in. The service here was by far the worst I've ever dealt with at a dealership. Another issue. Put a podium up and have them stand there, that way we KNOW where to go when we go in, and we don't HAVE to attempt to flag down someone that's already busy. Employees were sitting at their desks, while I'm walking around looking for someone to help me. Next issue - I should be able to go to the service counter and get information. They all looked at me like they were clueless, and sent me back out to deal with the issue myself. What are they there for? if my truck WAS done, why didn't they have the paperwork and keys ready for me? The worst part of this whole situation was.... My birthday was on Saturday. I had planned to take my daughter out for a Mommy & me day because its been a VERY rough summer for her. She is Autistic, has ADHD and sensory processing disorder. So to be honest, the fact that she didn't have a meltdown in your waiting room because of this fiasco is a miracle. We had plans for other things too, but by then, we had both just had it. The shuffling around, the choas, all of it, literally ruined our day. I'm supposed to have you guys order the chip for my steering wheel, and come in for installation but honestly.... I don't know if I'll be back.Excellence
by Rick on 09/06/2021Great service, as always and professionalJuly 16
by Russ Bracken on 07/09/2021Honored appointment. Cordial, friendly and professional. I shall return for the applicable service at the next appointed time.Thank You for the excellent service! I greatly appreciated the car wash!
by Lisa Demond on 06/10/2021Thank You! The service was great and I appreciated the car wash!Great Service
by JR on 04/20/2021Thanks to the team for making our Encore riding nice again.Great Service
by Shirley on 02/10/2021updated 02/16/2021Kind, Honest,Excellent workGreat job Champion got my car serviced and back on the road in record time.
by Susan Mayer on 02/14/2021Champion has streamlined its service department to be quick and efficient so the customer does not wxx as it as long as before.Deer
by RHD on 02/08/2021Service work was done in a timely manner.Excellent
by Eileen Burns on 02/07/2021Service was performed in a minimum amount of time and addressed all of my requests.Great Service
by Jaye919 on 01/24/2021Jose took care of my service needs in a professional and very courteous manner. No complaints from me.2019 Canyon
by 2019 Canyon on 01/12/2021updated 01/19/2021Service done quickly and all service folks we friendly and professionalRepairs
by Chris Billner on 01/11/2021I had damage from a deer I hit and the service and repair was amazing. Thank you so much!Exceptional Service as always
by ekbruster on 01/11/2021Vehicle was serviced on schedule and delivered back as estimated!Great
by What is it on 12/13/2020Great and friendly and knowledgeable staff that also listens and understands problems with patience2019 Acadia service report
by Mike and Danielle Baitinger on 11/23/2020The work that was performed was excellent and timely. Also, liked the car wash. However, it is unbelievable that a vehicle with less than 9000 miles needed a new radiator AND a new catalytic converter. Thank goodness for the warranty!Above and Beyond
by Vera on 10/28/2020From the time I dropped my vehicle off till my vehicle was dropped of to me the service was exceptional. Great communication and service.Exceptional!!!
by Jeff on 10/27/2020Joe, Drew, Austin, Brian and Keith all took great care of my vehicle and made sure all the services were done in a quick and professional manner. Highly recommend this service department for all your vehicle needs!!service
by wood on 10/26/2020Always great friendly service at Champion Buick.Best Dealership
by Mary on 10/10/2020Friendly, honest and price was the best around. Wouldn’t go anywhere else for repairsRegular maintenance service
by John Zentgraf on 09/25/2020My service representative, Austin, provided exceptional service. He was very personable, was professional in his manner, explaining fully the procedures I had requested, and guided me through the process from start to finish. The work… was completed to my satisfaction within the time frame quoted by Austin.
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