Fernelius Toyota
Customer Reviews of Fernelius Toyota
Review type:
Great sales person in Curt Gardner
by Lanasault on 09/01/2021Looked for days for a used vehicle for my son and this sales person went above and beyond, as far as being helpful. Curt Gardner was so helpful and professional at getting him approved and in a car the same day. Even brought it to us in the… UP by a very nice driver who had all the papers for us to sign and be on his way. Between myself, daughter, son, son-in-law, and family friends I have dealt with a lot of dealers but was never treated as well as with Curt. I would recommend this dealership to anyone looking and will certainly go back when it is time for my next vehicle. If I could give more then 5 stars I would as everyone I talked to there did their best to make it easy and stress free. Which in this day and age is something in itself. I have never seen my son so happy with a vehicle. Kudo's to you Curt, and Thank you for your service. 😁Deceptive Business Practice !!!!!
by Deceptive Business Practice on 07/05/2020Neighbor and I set to lease Ford truck from Fernelius Ford and Ram truck from Fernelius Toyota. First Ford lease terms were confirmed by email and phone prior to arrival. Paperwork was being signed when it was noticed the term of the lease… was 2 years not 3 as previously agreed upon. When noticed the dealer suggested it was a mistake. Neighbors lease terms changed and were considerably higher. BAIT and Switch !!!!! Next the Fernelius Ram lease .... salesman forwarded the window sticker of the truck and a negotiated set of lease terms agreed upon. On pickup day was told by salesman and General Manager the truck was " SOLD ". deal could not be completed. Investigated and the vehicle was not SOLD but was actually at another dealer down state. Could find similar truck but the terms would be much higher!!! BAIT and Switch .... would advise not doing business with this family of dealerships.. you've been warned !!Awesome
by Stonecold on 05/25/2019The best experience I ever have had. Would definitely do it againExcellent service
by sarahill1903 on 05/04/2019Sally Friday was excellent. She was knowledgeable and personable. She went out of her way to make our experience great.Best dealership!
by Cobosslife on 03/09/2019Everyone at the dealership is always so friendly and willing to help. They make everything so easy and efficient. I recommend them to everyone.Hello and thank you so much! That is so awesome to hear! Thank you for being such a big advocate for what we do here every day and thank you for your business! Please don't hesitate to reach out if there is anything else we can do for you.
Hello and thank you so much! That is so awesome to hear! Thank you for being such a big advocate for what we do here every day and thank you for your business! Please don't hesitate to reach out if there is anything else we can do for you.
Fair service, but needs improvement
by DeighvClawft on 03/07/2019Appointment was easy, however other locations I've used in the past expect me if I had made an appointment, and don't ask why I'm there. Service took longer than expected, wasn't told there was free coffee until leaving, probably most… disturbing guy at the end of my visit was actually rude, when I asked what service had been performed he seemed annoyed I was asking him questions, just wanted me to leave... other places wash and vacuum the vehicle.Hello, thank you for sharing your experience with us. That is not the way you should have been treated by our service department. We truly apologize about the lack of comfort we caused. Because customer service, satisfaction, and comfort are all key values here at Fernelius we would appreciate if you reach out so that we might be able to apologize one-on-one. Thank you for your business and please don't hesitate to reach out, we look forward to hearing from you.
Good experience
by PattyandMo on 02/22/2019Salesman Todd was very helpful and straightforward. All staff were friendly and everything was explained to us completely. Todd also gave us a thorough familiarization briefing on the car itself- controls, seats, etc.That is so awesome to hear that Todd treated you so well! Thank you for sharing your experience with us, we will be sure that Todd knows how much you appreciated all his help. Let us know if there is anything else we can do for you!
Fernelius Toyota
by Jesus316 on 02/09/2019Very nice people, very clean facility! Excellent customer service!Thank you so much for the kind words! We appreciate your business and hope you let us know if there is anything else you need!
Maintenance
by Maintenance on 01/16/2019We leased a new 2017 Toyota RAV4, or second through Fernelius Toyota in Cheboygan, Michigan. Part of our lease is our "free" maintenance services for the first 2-years or 25,000 miles. As they always have, we just stopped into the… dealership and the services had been completed within 25 minutes or so. Great Job!Hello! Thank you so much for leaving us this kind note about your experience with us! We appreciate your business and respect the fact that you love your Toyotas just as much as we do. Please don't hesitate to reach out if there is anything else you might need!
Cheryl should not be the first point of contact when entering service area!
by Pam0826 on 01/11/2019Laurel super nice and professional on phone when I made an appt to have oil change! Came in to Cheryl and she seemed annoyed that I didn't pull all the way up... I had not been there before. I get out of my car. No hi or anything. She says… what do you need.. I say I'm here for my oil change appt.. it will be $60 you know that right. Which I did because Laurel was so nice on the phone. I just don't feel like she should be the first person you see. I honestly wanted to leave because she was just so rude to me. Everyone else that I encountered was so nice! Dylan was nice and helpful the staff a Libby's was great as well!Hello Pam, we are sorry to hear about your interaction with Cheryl. Something like this should never happen. We are always working to improve ourselves so we appreciate you taking the time to give us and Cheryl this feedback. Thank you for your business and the kind words about Laurel, Dylan, and our staff at Libby's. Please don't hesitate to reach out if there is anything else we can do for you.
Bait and switch? Not sure
by Cheboygan on 12/22/2018Online quote was given but when I met with sales person they said they could not honor that quote because it was a mistake. Sales person was not at fault her supervisor informed meHello, we are displeased to hear that your experience with us was anything short of great. It is never our intention to deceive or mislead our customers. We hope that you will give us second chance considering we all make mistakes when it comes to these things. Please don't hesitate to reach out if we can further assist you in your car buying search.
Service, oil change, lubrication, check up
by Fernelius on 12/14/2018updated 12/21/2018Staff was prompt, polite, and efficient. The staff answered questions in a knowledgeable and satisfactory manner. Their work and service has always been this way. Their work is completely satisfactory.Great service before and after the sale
by Bill on 12/20/2018Just purchased a 4Runner which is my second vehicle from Fernelius Toyota. The service on the RAV4 has been excellent, and the salesman, Jerry Kanka who sold me both vehicles is a man of integrity. He will not tell you what you want to… hear, but always the truth. If he doesn't know something he will say so and then get the answer. No strong arm tactics, just sincere negotiations. Jerry truly does all he can for each customer.Hello Bill, thank you so much for the kind words and your business! We will make sure Jerry knows how much you appreciate his honesty and expertise. Drive safe and please let us know if there is anything else we can do for you!
Just the car at just the price!
by trishkon on 11/02/2018Our salesman contact, Curt Gardner, knew what we were looking for and found us just the car at just the price we hoped for. He bent over backwards, as did the dealership, to send us out the door happy, and now a RAV4 from Fernelius is… sitting in our driveway. Thanks so much!Hello! Thank you so much for taking the time to leave us a kind review about your sales experience with Curt, and our whole team at Fernelius. We are so happy that you are happy! That's all we could hope for! Thank you for your business and please let us know if there is anything else we can do for you.
Excellent service in Cheboygan and absolutely terrible service in the Sault
by Traumatized on 09/05/2018I would never recommend buying a vehicle from Fernelius in the Sault. I bought an extended warranty and the Manager treated me like absolute garbage when I tried to get my car fixed..He smashed his hands down on the desk, told me I was an… a**hole and to get out. Mind you I am pregnant woman who just wants what I paid for. I was absolutely traumatized and shaking. I tried everything just not to cry. I will never step foot into Fernelius in the Sault again. I don't recommend anyone ever buying a vehicle from them after how that Manager treated me. On the flip side, Cheboygan staff were absolutely wonderful and accommodating. They went above and beyond my expectations. Very pleased with Cheboygan staff. After the experience I had with the Manager in the Sault I am unable to give any great reviews below. As long as he is employed there I will never buy another vehicle from them.We are so disheartened to hear about your experience at our Sault Sainte Marie location. We are shocked to hear about your experience up there. From our understanding of the situation, Newell was able to get you in the right direction after being unable to diagnose the problem initially. Glad we were able to get your situation turned around down here at our Cheboygan location. Diagnostics on vehicles can be very frustrating and we hope that you would reconsider giving Newell a second chance. If not, we totally understand and our doors down here are always open. I'm sure Newell would be happy to get things figured out for you next time you need our assistance. We appreciate you sharing your experience so that we can make improvements. Thank you.
2018 RAV4 Hybrid
by toyotaowner on 09/05/2018Great Dealership. Exceptional service from Shelby, Sally and LeeAnn. Professional and knowledgeable, yet friendly. As a former Lexus owner, this dealership beats every one for cleanliness and amenities.Hello, thanks for such kind words about our representatives and our dealership! We appreciate you taking the time out of your day to share your experience. Let us know if you need anything else and of course enjoy your new RAV4 Hybrid (such a great color)!!
New Tundra
by 2018Tundra on 08/30/2018I went in looking for a used vehicle and was pleased to see I was able to obtain a brand new Tundra. Jaclqueline and Lee Ann worked with me to see that I was completely happy with my choice.Hello, thank you for taking the time to share your experience with us, we truly appreciate it! We will be sure that Jacqueline and Lee Ann know how much you appreciate their hard work. Let us know if you need anything else.
Toyota RAV4
Toyota Tacoma
Toyota Highlander
Thank you so much for your business! We will be sure Sally knows how much you appreciated all of her help!
by FerneliusToyota on 06/21/2019