Customer Reviews of Jim Causley Buick GMC
Review type:
Excellent
Excellent
by Anna Russo on 03/07/2025Wonderful experience, friendly and knowledgeable and kind. I love the car.Jim Causley Service and Repair Process
by Yukon Angie on 01/06/2025My 2020 Yukon Denali center console was stuck and couldn't be opened. The service department got it opened, taped it so that I could use it and ordered a new mechanism. About a week later Jason (the best service Rep ever - sorry Tim - enjoy… retirement, called with an appointment for the installation. I have to say buying out my lease and the extended warranty was a great decision!Jim Causley Buick GMC
by Steve H on 12/28/2024Ed Daley as always made our lease experience quick and stress free. The Causley team is always a pleasure to deal with. They are the best at what they doServis at Jim Causley
by Ron Wehrmann on 11/28/2024The experience at Jim Causley was good. The problem I had was trying to send in the rebate offer. It was recommended to use the online method. However, I am having trouble sending a copy of my receipt electronically.. I would mail in the… forms but I cannot read the mailing address.Poor Service
by Kenneth Schoech on 10/21/2024Overall poor customer service, quality and over priced. Staff is rude and unhelpful... Lazy and inconsiderate. Suggest to anyone to take your sales and service to another GMC dealershipJim Causley stole our down payment.
by Jim Jan on 07/05/2024It's been 3 months since I put a down payment on a new car lease. We're making the regular payments but the down payment was never processed and now our different banks email us regularly that our credit score is declining. I notified our… salesperson, SHANNA TANDARIC, but nothing changed.Thank you for your review. I looked into your situation and found that the reason GM Financial is trying to reach out to you is because the vehicle that you turned in and that went back to GM Financial was over your contracted mileage by roughly 2200 miles. This is the reason they are reaching out to you. Any down payment that was given by you to the dealership was applied to your current contract and is documented. I know that Shanna did talk to you about this and went over with you why GM Financial is reaching out to you on your previous leased vehicle. No money was stolen by the dealership whatsoever. I would be more than happy to go over this with you as well if you would like to reach out to me direct. David Gray 586-465-1281 dgray@jimcausley.com
After 3 months and a couple calls we got to the problem. It was payment for the last lease mileage that wasn't brought up during the deal. I never got a bill, nothing was said at the dealership. I paid whatever was asked of me the day of the deal. If I wasn't getting emails about my declining credit score I would have never known. If the sales department had returned our call this would have been handled much sooner.
Thanks for chiming in David Gray, as I posted, this wasn't solved until today. Thank you. If you David Gray, would have responded to the calls made to you when Shanna didn't respond, this would have been solved much earlier.
Rip off
by JakeS33 on 06/14/2024Charged me $822 for a wire a squirrel chewed up while my car was parked in my driveway while I was on vacation. Got the invoice - the part they replaced costed $62. $750 for labor. They worked on the car less than 3 hours max. RidiculousWe're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 966-2287 when you have a chance. Thank you, and we look forward to hearing from you.
Great place!
by Rileyk12 on 04/26/2024Must go see John! He thinks of everything, is super helpful and is very very kind.Thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
Mr.
by Christopher on 04/07/2024I had rain shields put on my windows, however, they were stuck on the outside of the chrome moldings. This looks like a very unprofessional way to install them. They aren't even straight! Also, I don't like that I can't control the… brightness of my dashboard. I know about the push button thing but that help. During the daytime it's so dim I can't even see anything, not even the fuel gauge. is there anyway we can just set set it constant bright? Some my issues aren't necessarily the fault of the dealership. I have used this dealership for many years and have always been satisfied.Christopher, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Jim Causley Buick - GMC Truck, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (800) 966-2287 to discuss ways we can better serve you in the future.
Big Decision
by Frank F on 04/03/2024Ray Robinson was our salesman. This is our second purchase from Jim Causley in Clinton Township. We could not make up our mind if we want to lease or buy. Ray was very patient with us. He ran the numbers a couple of times which helped us… to decide on which to choose. Very patient salesman. We will return in 3 years to purchase again. In the meantime I will be sending my son there to purchase or lease a vehicle definitely.Frank, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Fast and courteous service
by danquet on 06/14/2023Amazed at how friendly every one was. Very fast service. Made me feel like I was Family.Thanks for the kind words! Please let us know how we can continue to help with your car and service needs!
Worst service department
by TS on 05/10/2023My truck was in for a check engine light and door alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the service advisor and 2 service managers never… returned calls or emails. Per GMC customer service, I was advised to take my truck to another dealer. I have already filed complaints with GMC. I will also be filing a complaint with the BBB as well as sharing my experience with all social media platforms. In response to JIM CAUSLEY’s response. Your claim is that every concern was addressed and fixed correctly. I sent photos and videos showing the door is still not aligned. I also sent a pic of my CHECK ENGINE light taken 4 days after picking my truck up which the mileage proves. How do you claim these issues were resolved? You stated my emails were sent on the weekend. However, the emails were sent on Wed 5/3, Thurs 5/4, Fri 5/5, and Sat 5/6. To date, I never have been contacted by anyone from your dealership by phone or email.Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. Please don’t hesitate to reach out if you have any questions about your truck or the service that was done. Please let us know how we can help in the future.
Great all around experience
by Marty K on 02/20/2023Great folks pleasant experience Andrew was great helping us make the best decision for US not them. Thanks!Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Causley Buick - GMC Truck and we hope to see you again soon!
Worst experience ever
by Brian on 02/20/2021Called dealership in November and was told 6-8 weeks to order a new truck. On December 7th,early afternoon, I went in to order. My salesperson went to the manager to ask if I could order a truck. His response was while throwing his hands up… in the air. I am busy. I heard the answer so I asked if I was to come in when he opened tomorrow could I order then. He said it should not be a problem. Drove back the next morning at opening and the manager Dave Herbert took my order. Printed out what I supposedly requested. I gave a deposit and was told they would get ahold of me. 6 weeks to the day I called, left a message asking about the truck. Jerry the salesperson called back and said he will look into it and get back to me. A week later to the day I left another message. Jerry called back saying it could be another 7 or so more weeks. The can't find anything on it. Don't know what happened. I asked about the $500 deposit. He said he would get back to me. Two days later he called and said he had a check and would drop it off or put in mail. He did. The problem I have is nobody took responsibility or seamed to care. No follow up on the order or communication with me. Only after I called did I get a response. How long should I wait for a follow up? Besides having my $500 they also hit my credit rating. I was not financing it. It couldn't be a easier sale. I don't believe they searched to far to find one either. Though Jerry was apologetic. He didn't have a answer. I do think the manager and/or owner could of followed up with me. It appears to me the dealership doesn't care about selling $66,000 vehicles. Worst experience ever trying to spend that kind of money. Might want to look elsewhere. Unless your into incompetent. Overall rating should be a zero.We acknowledge your review and are currently looking into the events you’ve detailed.
So you acknowledge my review and almost 3 weeks later are still looking into it. The problem was and is communication. I see that it still is. A phone call months ago would of put this to rest. I know everybody thinks they work so hard but I'm sure there was 5 minutes for a phone call in the last few months. Consumers appreciate sites like this to share bad experiences along with good. Wish I could of shared a good one but will continue until something changes.
long time customer
by jim on 01/04/2020dealership and employees are very professional and freindly.Great Dealership, Highly Recommend
by Great on 01/03/2020Great dealership, Adam was great, got things done quickly and professionally.Customer Satisfaction
by Jim on 12/29/2019I was a pleasure doing business with Jim Causley Buick GMC. The entire process went off smoothly.Oil change and inspection
by Roger on 12/21/2019Did a great job and took less time than expectedWe're pleased to know we have been able to exceed your expectations and really help you out!
Truly Exceptional Purchase Experience
by Allan on 12/15/2019Truly exceptional purchase experience with a sales team that catered to my wishes as if I had been a part of their customer base for years.We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!
The Best Dealer
by Fabulous on 12/10/2019We just love this dealership. I come from the west side of the state to buy cars from this dealership..wouldn't t go anywhere elseWe want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr.
by edmunds.com on 12/07/2019As always, very professional and courteous for the service requested. Car was delivered on time and clean. All aspects of the service were totally satisfactory.Hello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Kenneth, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (586) 465-1281 at your earliest convenience to discuss how we can turn this experience into a positive one.
by Nora Sutter on 10/23/2024