LaFontaine Toyota
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Customer Reviews of LaFontaine Toyota
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13 sales reviews
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Wonderful Service
by George on 11/29/2022Easy going staff! Clean environment. Very friendly! Very flexible. Ask for Johnnie O’Bannon IIIBuyer Beware!
by cyb742 on 05/30/2022I purchased my used 2018 Honda CRV in February 2022. When I arrived the next day to pick up my SUV, extraordinarily LITTLE detailing was completed; the vehicle SMELLED LIKE SMOKE AND THE SUV WAS DIRTY. What was worst, I immediately went to… service due to the low tire pressure light. Air was added, the pressure gauge was reset, and I left the dealership knowing I was never coming back. Recently, I took my SUV to a dealership I trusted to have a used car inspection. The car is in good conditions EXCEPT FOR THE TIRES. The tire, with low pressure at the time of purchase, had an existing plug plus, to my surprise, a big hole; a second plug would have been useless. Additionally, two other tires had punctures. It is possible the damage to the tires could have come during my driving, BUT I SERIOULSY DOUBT IT as I have barely driven my car due to the pandemic plus working from home. As I told Dan Drenikowski, Senior Service Manager, this dealership HAS A PATTERN OF BEHAVOR OF DOING VERY LITTLE TO THE TIRES ON THEIR CARS; There are several reviews proving my point. Dan thanked me for giving them a chance to fix the issue; That was all talk as I have yet to hear from anyone. As for the salesperson, he could care less as he already had his commission. My vehicle was purchased "as is", the dealership has a responsibility to disclose all issues. LaFontaine failed on some many levels! If you purchase ANYTHING from the Lafontaine Automotive Group low your expectations.Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like an opportunity to make this up to you. If you are willing, please reach out to our General Manager, Mike Law, at 313-380-0004 or mlaw@lafontaine.com so we can work towards a resolution.
Happy customer
by Mostaccioli on 01/30/2016The used car staff was very professional and answered all my questions. They also addressed my concerns and went out of their way to please me. Tom the used car manager along with his sales team are great guys they exceeded my… expectations. I am very happy with how they treated me and with the purchase of my used Toyota. I will not hesitate to return in the future and I will definitely be referring them to friends and family. Thank you.Lease of 2015 Toyota Venza
by Lawson1320 on 01/02/2016My first experience at Lafontaine was nothing but a pleasure. From the minute I called to schedule an appointment, to meeting my salesperson, taking a simple test-drive and sitting to discuss lease vs. buy options it was smooth and… seamless. They provided a more than fair trade-in value and I am very pleased with everything about the transaction.Excellent Experience
by JLav123 on 12/29/2015Ed Sanchez did a great job!!! He made the purchase our car a nice experience and hassle free!!! Thank you.Just the car i wanted
by sidjork on 11/06/2015updated 11/20/2015Got just the car i wanted at a great price - Nissan Juke after returning my leased scion early by 2 months. And didn't have to wait too long....Taschereau's Toyota corolla
by greaper172 on 04/24/2014updated 09/04/2014Everyone is very friendly and helpful. Mike and Patrick could not have made our experience any easier. We will be back again for our next car.leasing experience
by kimeegee on 06/04/2014updated 04/26/2025a great experience, expert salesperson, very satisfiedNew vehicle purchase
by fadlallah on 08/26/2012updated 04/26/2025I bought a new 2012 Hybrid Camry. Tanya Smith was very professional and extremely helpful and accommodating. Also the sales manager was the same. I loved the professionalism and the no pressure approach.Excellent
by Monzerd on 05/05/2014updated 04/26/2025My experience was pleasentDon't waste your time
by 007Girl on 04/06/2013updated 04/26/2025The "Family Dealership"... If you are an intelligent buyer don't even bother, you won't be treated well. Lowballing trade-in, interest rate inflation on great credit, number swapping in hopes you don't notice, and refusal to acknowledge… well-publicized invoice prices. They tried it all. I walked away and would never recommend this place.2014 Kia Soul-
by Shellirobin on 04/04/2014updated 04/26/2025Miles B and the LaFontaine sales team were very pleasant and accommodating. Mr. Brown stayed in constant contact with me through the entire process. They understood and address my concerns. I love the "KIA University" experience the most!… It was exciting to the all the bells and whistles of my new vehicle...Lady Bug:-)Family Deal?
by IDONTKNOWNE1 on 04/02/2013updated 04/26/2025Not at all, tried to lowball me on my trade-in. I bought a brand new car from them a couple years prior. Even though I already received an online quote for below market value on the same Toyota car from a dealer 5 minutes from my house, I… decided to drive 30 minutes there. I was hoping to give them my business again and expected them to give me a fair price on my trade-in since I bought it from them. They offered me $2000 below a rough trade-in value plus MSRP on the new car. They took a long time too so I quickly got out of there and gave my business to another dealer who was fair from the start.
Kia Niro
Toyota Camry
Chevrolet Equinox
Kia Soul
About our dealership
Hi George, we're happy you found our staff to be so supportive during your experience here at LaFontaine Toyota. If you have any further questions, please give us a call. We're always happy to help!
by Serenity Gibson on 11/30/2022