LaFontaine Volkswagen of Dearborn
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Customer Reviews of LaFontaine Volkswagen of Dearborn
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19 reviews
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wasted our time
by Mark on 04/19/2024They contacted me about turning in my lease early and leasing a new car. I agreed but told them the payment had to be close to what im paying now. They set me a appointment but when i got there they wanted to charge me over 200 dollars… more than im paying now. From 485 to 750????? They said while i was there that if i buy the car my payment would be lower than im paying now . Another lie. Payment went from 485 to around 550??? Was lied to many times. We had to get up and walk out. Our third vehicle from them and always made our payment 2 weeks early and never missed a payment and this is the thanks i get from themBad service after sale
by Volkswagencar on 11/04/2018Chris Landfair is the worst salesperson, everything was great while buying my car, but after the sale I was no longer useful. My car needed repair a few days after I purchased it from Chris. I was very upset and took a day off of work for… the repairs. They fixed them at no cost, but I was still upset that I needed the repairs. They assured me things were ok with the car. They were very short or rude with me every time I called. I noticed the air endlet cover was missing when I got my first oil change. I called Chris, he was short and rude. I sent him a picture of the missing part. Of course two weeks and counting and no word. They are very rude there. Find your Volkswagen somewhere else, unless you want to be treated like just a sale. The family thing is a joke!!!!!Great experience
by Renita29 on 10/23/2017I just purchased a car from this dealership. Buying a car is something I truly dreaded. I went into the dealership @ 2:15 pm on a Saturday, I just wanted to test drive a couple cars. By 5pm I was driving home in my new… car😊😊😊😊. I love the car and got a pretty awesome deal. My salesman was Chris and he just went above and beyond trying to help me. I would definitely recommend this dealership to anyone, they have a wonderful team.Easy and hassle-free purchase, got a great deal!
by tiffsnewcar on 07/14/2017The shopping & purchase process from Lafontaine VW was great. The test drive was informational and my sales guy was low-pressure and happy to help provide any info I needed. Follow-up after my visit was appropriate with just an email.… When I decided to purchase they were flexible and able to meet the requests I had - with very little hassle or pressure to buy extra add-on price stuff like I've experienced elsewhere. Also gave me a much better price on my trade-in than any other dealerships I'd visited. Really a smooth experience and I walked away feeling like I got exactly the vehicle I wanted at a great value.2015 Golf Sportwagon
by soundman4 on 06/30/2017Dealer was willing to give me what I thought my car was worth as a trade, which helped on the overall cost, when I noticed that it didn't have the floor-mats, my salesman Chris got me new ones at no additional cost. Good for business.Warranty work performed
by JenDark on 06/20/2016updated 07/06/2016I can truly say Tom, the service adviser took care of my vehicle while being serviced for the first time. I dropped my car off early before my scheduled appointment within a couple hours of my appointment they was finished with me vehicle.… They had to order a part. I returned 2 days later with a scheduled appointment they completed all the services within an acceptable time frame. When I need more service in my vehicle I will definitely return to this dealership.Pleasant Experience
by Pastor99 on 02/27/2016The dealership personal are friendly and Personable. They seemed glad that I was There. The sales representative and I Developed a comradely that helped me to Be spoiled to preferential treatmentTaken Over
by herjetta on 02/11/2016updated 02/26/2016My Volkswagen Jetta was towed from a repair shop in Monroe, MI, that did not tell them the damage they caused. Tom's service department was not able to fix my car the day I brought it back, and gave me a loaner. My car is now fixed, and I… will happily return for routine maintenance.Friendly dealership
by Sclayton2525 on 01/22/2016updated 02/08/2016Tom was a great service coordinator.was able to fit me in for a 40,000 seeing I was in between 30 & 40,000. Kept me updated on my service. I felt comfortable in the dealership and when I need a new one of mine is paid off. We will come to… this dealership. Thanks for all your hard workGreat staff, put me in a great car!
by Sluggy01 on 01/22/2016updated 02/08/2016Josh was an excellent salesperson. He was funny, pleasant, relatable, and best of all, he got me behind the wheel of my new Beetle much sooner than I expected!Under Promise and Over Deliver! . . . And you did!!
by SymphonyMan on 11/26/2015From top to bottom, from Service Manager, Tom K., to Service Representative, John M. to every member of the team, each one was in his role a thorough professional who made me feel I could not have been better served. We found that the… service at 140+ thousand miles required more than met my eye or vibrated under my foot. And they were able to accomplish everything on time despite the need to order a part or two at a distance, and within estimate and even a bit under. All in all mine was an experience that reconfirmed my faith in Volkswagen and LaFontaine.My Experience At La Fontaine
by sy704ck on 11/08/2015My first impression visiting was that the staff were very friendly and helpful as I was directed to the right person to take care of my car to be service. The service consultant John Malushi was very pleasant to talk to. He explained… everything I needed to know to take care of the problems with mycar. The car repairs were done a day early than expected. That made me very happy.I would say I am going to have La Fontaine service my car all the time. The visit was more than I expected.First Time Customer
by DCVICKY on 10/09/2014updated 10/26/2014I had great customer service from the time I called the dealership until I walked out the door after my car had been serviced. I will be back.rating of the dealer service.
by Radwan1957 on 10/14/2014updated 10/26/2014The service was great and the time was fine.Service couldn't fix what's really the problem there.
by Nessawho1 on 10/14/2014updated 10/26/2014The only reason that I cannot recommend this vw dealership is because in my recent visit I saw the same finance manager there who tried to stick us a couple thousand dollars of unscrupulous negative equity on the bottom line and he couldn't… resist an opportunity to to argue with us over this. The service has been exceptional at all times of service at this location. They have been courteous, on time for appointments, informative and Megan was exceptional and on point at all times, very pleasant and professional. I would recommend your service department hands down. Frank and Vanessa KecskesI had a wonderful experience at yhe dealership
by ijjr on 09/12/2014updated 09/26/2014I was accepted at the last minute by Tom who gave me amediate service.Awesome Car!
by mdstrass on 07/19/2014I love my turbo charged VW convertible! It was my very first new car 40+ years ago and it is still my favorite.... my only question is did you rotate my tires? everything else looks great! Thank you for your excellent service!10,000 Mile Maintenance
by Economist69 on 07/02/2014Tom and the mechanics completed the work within a reasonable amount of time, whereby, I had reasonable amount of time to speak wilth my salesman on potential purchasing options.Paperwork falsified
by busbikeguy on 03/19/2014updated 04/25/2025On fixed income, paperwork was falsified so lease would go through. Car was insured and registered andI was told out of state llicense was fine. Somehow Chris got Geico to insure me without valid license. Shame what people will do to get… the DEAL. Would not be issue if I was not mentally disabled. Mom tried to take car back, they said No. Lawyer said to do this and contact News stations. Be Careful!
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About our dealership
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (833) 954-0492 when you have a chance. Thank you, and we look forward to hearing from you.
by Moses Jenkins on 04/23/2024