Village Ford
Customer Reviews of Village Ford
Review type:
Great experience buying our new truck.
Great experience buying our new truck.
by Tim & Lisa on 10/19/2023Joe Salentino was very helpful through the whole process of ordering our new truck. He kept us informed all through the process and when he delivered the truck to us he came out and helped us set things up so we could get everything going… in a good way. We would highly recommend Joe Celentino and Village Ford.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Will absolutely go back!
by Embusto on 07/29/2023I continue to go back to Village Ford and work with Joe Celentino and he does not disappoint! He is always reachable and a pleasure to work with. If you are looking for a car, I definitely recommend Village Ford and asking for Joe.Hi Embusto, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!
Wonderful expwrience
by Momofeleven on 07/27/2023The staff and especially the gentleman who helped me were super friendly and had the car they said they did and walked me through the process efficiently and quickly. I love my car and had a great wxperienceHi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent Dealer Experience
by Mark in Mi on 07/08/2023Christian at Village Ford in Dearborn was very thorough in explaining all of the paperwork involved in the purchase as well as setting up the Fordpass application. He was very quick at responding to voice mails and texts, and questions… about functions on the truck. Only disappointment was that a regional incentive I was let to believe I was eligible for they found out I was not, but the sales manager gave me half of the amount as an added down payment. Overall very satisfied.Mark, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
Great Service
by Ares Park on 02/15/2023I had a great experience at Village Ford and I am happy to have purchased a car from them.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Good experience at Village Ford, MI
by MrWally on 12/24/2022Ron Clark was my salesperson, and made me feel comfortable from the state. I live in FL and purchased he vehicle over the phone. Ron was very helpful throughout the process. He sent pictures whenever we had questions, and was always… thoughtful.Hi, thank you for your kind review; we are happy to pass along your comments to Ron here at Village Ford Inc! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Easy to work with, knowledgeable and no pressure.
by Michael on 12/19/2022Joe at Village Ford worked with us on finding a Mach-e. He had a couple we weren't interested in and instead of pushing into what was in stock, he waited until he found the right car to reach out to us. No dealer markups or funny business -… and financing through Ford Credit with their financial consultant was easy.Hi Michael, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Ford escape
by Suefran6 on 06/22/2020Process was very quick and vehicle was just what I wanted.Suefran, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you so much for choosing Village Ford Inc as your first choice for service!
Over delivered
by Unclefaces on 08/07/2017updated 08/18/2017Tracy in service was great. After the receptionist was very rude to me, he handled the whole situation with class. Got my car into the shop and back to me with in three days, which I wasn't expecting it back until the following week. Thanks… Tracy!!!!It is great to hear that Tracy took such good care of you and got you back on the road so quickly. Please don't hesitate to call or stop by if there is ever anything that we can do for you. Thanks!
Quick lane
by Pjpidge on 08/09/2017The service was outstanding! They went out of there way to help me - especially Steve and Savannah They made the experience so easy and they really helped me out by delivering my car back to me Thank You bothThanks for the glowing review! We will let Steve and Savannah what an amazing job they did for you!
Mrs. Lousias
by Teresaml on 03/25/2017I came in for a routine inspection and oil change and was out of there with a complimentary car wash in an hour.Teresaml, your positive review means a lot to us and were happy we could help you! We hope to be of service to you again! Take care!
Great Service!!!
by rmeans99 on 02/28/2017updated 03/10/2017Tracy and Becky have always provided great customer service. My car is always delivered on time, clean and ready. Good job to the service and oil change teamsOutstandingly!!!
by Kimmyk459 on 01/03/2017updated 01/17/2017Village Ford is an outstanding dealership. From beginning to end I felt like part of the family. Every question I had was answered and every employee was very courteous. Being a Chevy girl all my life I can honestly say I am proud to now… be in the Ford family. Thank you Village Ford for going above and beyond my expectations!!!Christmas Maintaince
by gzilla16 on 12/28/2016updated 01/07/2017I came in for an oil change to use a $10 off on the works package my dad received in the mail. I arrived around 10:30am and my service was completed around 3:00pm. The technician tried to sell me new tires, windshield wipers, fluid, and air… filters. I opted to put all of these off as I had already been there for a long time and just wanted to go home.Always a good experience!
by LybikAC on 12/30/2016updated 01/07/2017Everytime I take my car in to Quick Lane Bryon is there! He is always positive! He listens to his customers! He has patience with everyone and explains everything perfectly.Village Ford
by tricia0130 on 12/31/2016Great experience. Becki was wonderful!Service Supreme
by puzzler57 on 01/01/2017Excellent job of repairing my vehicle's blemishes from a parking lot incident. Job was completed rather quickly.Quick service and done right.
by rayrouse on 12/08/2016updated 01/03/2017Had my Escape in for it's routine maintenance and while it was there I was able to get my CD player checked. As I suspected it had a problem and was replaced quickly and works great. Thanks to the technicians and service staff for such… quick and great service.2013 explorer
by ksblessing on 12/23/2016updated 01/03/2017Tracy is a great service tech and I always take my cars to him. This last time it was in I had an oil change and for the third consecutive time whoever did the oil change put my current milage on the sticker rather than the mileage to bring… it in for another oil change. I would like a new sticker sent to me by mail please and it might help to mention this to the people who do the oil changes and print the stickers. Maybe something has changed with your system because I have been going here for years and never had this issue till recently. I also felt that the fees to check my key fab and battery were ridiculously high.Quality and Quick Service
by ShawnT732110 on 12/21/2016updated 01/03/2017I visited the parts department. The customer service was excellent and quick. The part was ordered, delivered and installed within 1 hour.Good dealer
by Cbriggs1331 on 11/29/2016updated 12/09/2016Forgot my car wash and didn't review my service details. Otherwise it was great as usual
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
by Barry Lewis on 10/20/2023