Village Ford
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Customer Reviews of Village Ford
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Great experience buying our new truck.
by Tim & Lisa on 10/19/2023
Joe Salentino was very helpful through the whole process of ordering our new truck. He kept us informed all through the process and when he delivered the truck to us he came out and helped us set things up so we could get everything going… in a good way. We would highly recommend Joe Celentino and Village Ford.
144 reviews
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by tiger1179 on 11/23/2016updated 12/05/2016Greeted ptomptly with a smile. Extremely busy, long wait for oil change.Good people who can't fix my car
by ronleesol on 12/02/2016I've had my Explorer in 9 times in as many months for an electrical problem that not even the A team at Ford can seem to fix. It did work for almost 2 months before I had to take it in again this last MondayCustomer experience with Village Ford
by Bernard51 on 12/01/2016I have been very happy with all of my dealings with Village Ford. The staff is always courteous and helpful if I have any questions. Just keep up the good work. I also believe that you have made good choices in your selection of the two… customer liaison personnel.2005 Escape refueling concern
by pchretien on 11/14/2016updated 11/30/2016Brought my 2005 Escape to Village Ford for a refueling issue. Worked with Tracey who provided excellent service keeping me up to date on the repairs. Based on the frequency of repairs for this issue was provided a very fair price… considering the vehicle was well out of warranty.ConvenientShttle?
by FordRougeGuy on 11/14/2016updated 11/30/2016Well the service was fine but I did have trouble arranging for the shuttle to come and pick me up. Next time I'll make sure I am scheduled for the pick up ahead of time or I won't be able to leave it.A+++++
by JayRay5 on 11/10/2016Great experience, Steve is very knowledgeable and helpful. Will definitely be back.Warranty service
by Feathers98 on 11/01/2016Brought leased car in because of a glitch in the Sync3 system. System was either re-loaded or a chip replaced. Upon completion, I got a "low tire" indication when I started the car in Service parking lot. Car is still so new that I'm not… familiar yet with all the icons and messages.. Service Advisor Beckie Audritch was EXTREMELY helpful thru this process, and immediately took car back into service bay, where they discovered a screw in one tire. Tire was plugged, and I was on my way. Thanks! At the same time, I turned over to the Sales desk, a letter I had received from Ford Customer Service The letter said that I was getting maintenance and recall notices on the leased '14 Escape which I had turned in at the end of August....when we leased the '17 Escape.....because the State of Michigan still showed me as the owner of the '14 . Staff person said she would handle the correction so that I get notices for the correct car. Neil AllenGreat Sevrice with Great staff
by epson200h on 09/29/2016updated 10/12/2016I was new in the area without a car, and I just walked in and had a chat, Not everything was ready from my side, but one of the staffs, Steve Miscuk, was very friendly and thorough on explaining some of the details to me. I had to delay the… contract for more than a month, and change of vehicle in the middle of the process, but he was patient!Mustang recall.
by rvielmo on 10/03/2016Check in was fairly quick and the vehicle was done when promised.Great service after the sale
by pfhrtc0 on 08/31/2016updated 09/12/2016A few after my used vehicle purchase, I discovered a problem. The guys at Village Ford stepped up and took care of me without any fuss.Excellent service
by don_bosco123 on 09/08/2016Service advisors are great. I would recommend Village Ford to all. ThanksExcellent service
by don_bosco123 on 08/09/2016Service advisors are great. I would recommend Village Ford to all. ThanksGood people who can't fix my car
by ronleesol on 08/01/2016I've had my 2016 Explorer sport in for service 8 times for electrical problems. I'm not happy with my purchase. Trying to get them to buy it back.My 2017 Ford Escape
by Dearborn63 on 07/20/2016Great handling and acceleration. Was very comfortable with the vehicle from the first time I got behind the wheel and that hasn't changed.Thank you for your wonderful response to the quality of service our Staff provides! Here at Village Ford, we truly value you and your business and we hope to see you again!
Excellent Service
by cpuente007 on 06/30/2016updated 07/05/2016This was my third vehicle I have leased from Village Ford and once again, I received top notch service. My salesman, Paul Anderson has a customer for life.Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Overall Great Dealership
by Osuboss on 04/17/2016I have purchased many vehicles at Village Ford. The staff is always helpful, knowledgeable, friendly, and courteous. I have encouraged friends and family to make their purchases at Village Ford and several have and all been very happy… with the decision. I have found the dealership to be very fair in the pricing of specialty vehicles, as well. Highly recommended!Recall repair.
by runfridr on 04/17/2016My recall repair took much longer due to one tech being sent home ill. An inconvenience, but not the end of the world. I wonder what the point of appointments is if it has no bearing on when your work will get done, large or small.Very satisfied with my experience.
by DearbornDawn on 04/05/2016updated 04/15/2016Reception staff was welcoming and friendly. Arranged for shuttle transportation and kept me informed about estimated departure times. Transportation personnel were also friendly and familiar with the area I was being driven to. Customer… service agents were very informative, prompt, thorough and friendly. The text messages I received throughout the day informing me of the progress of the repairs to my vehicle were great.5 Star Sales Staff
by sfsovoda on 04/11/2016Ron is #1.. Really puts the customer first.. Though really busy with many folks interested and purchasing, Ron has everyone feeling taken care of. I remain Village Ford Loyal because of it.Our Staff works hard to go the extra-mile for our valued guests, sfsovoda! Please let us know if you have any additional questions about services you received and thank you again for choosing Village Ford!
Great staff and wonderful service
by Kate2468 on 04/09/2016Very clear with the contract, didn't hide anything from us unlike Southfield Chrysler dealer. Great job to the staff--- Joe (salesperson) and Austin (customer service)!!! Purchased 2016 Ford Edge SportService
by Annemarie74 on 04/05/2016First time Ford buyer- service was great- from setting appointment to the follow through on picking it upIt is great to read such wonderful comments about your recent experience with us, Annemarie74! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
About our dealership
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
by Barry Lewis on 10/20/2023