Graff Chevrolet
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Customer Reviews of Graff Chevrolet
Review type:
Review
by Mike Horton on 04/12/2025
I’ve purchased several vehicles from Graff Durand. I always work with Brad Benn. He always finds the vehicle style I’m looking for.
90 reviews
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New traverse!
by Bev Rosen on 05/11/2021Eric was very helpful as I choosing a new car.Great Sales Department
by Nancy Sears on 03/13/2021Great quick service!New sale
by Barbara soyka on 09/16/2019Eric arnott has been my salesman for several vehicles. He is the best. I would recommend him to my family and friends.Service department damaged my paint on the car and rims
by DurandResident on 04/01/2019Bought a Certified pre owned vehicle that had been on the road for less than a year 11k miles. Bought protection package for interior and exterior to keep it nice, paid a small fortune for it. Installers(service) gave low effort on the… execution of both while messing up the exterior bad. looks worse than when it was left there, micro scratches on every inch of the car now has several new more significant clearcoat scratches, didnt follow directions, treated the car before removing dealer label, didnt remove headlight aiming dot before treatment. SKIPPED polishing step on exterior before treatment (protection product company exposed the paint color excuse as fiction/lies) Interior was done poorly, uneven application of product resulting in patchy stained look on fabric. some vinyl not touched, center area between front seats looks like something was spilt on it and was just left(maybe interior product?). And finally while removing clip weights on rims for rebalancing with sticky weights, they took a pea sized chunk out of EVERY rim exposing the bare metal and was left that way no attempt to fill/protect the rims finish. compensation for rim damage $0 ,compensation for bad execution of protection package, around half the cost refunded which is not satisfactory as Im now left with paint damage that will cost more to return the car to the condition it was before their service techs touched it. Also felt like I was being avoided as soon as I voiced any complaints, more concerned with maintaining profit than making it right. Nicest most expensive thing i've ever bought, I should be enjoying it more but can't due to poor service.Sales and Finance uninformed/misleading
by DurandResident on 04/01/2019Bought a Certified pre owned 2018 Chevy Cruze with only 11k miles that had been on the road for less than a year. Bought protection package for interior and exterior to keep it nice , paid a small fortune for it. Installers gave low effort… on the execution of both while messing up the exterior bad. looks worse than when it was left there, micro scratches on every inch of the car now has several new more significant clearcoat scratches, didnt follow directions, treated the car before removing dealer label, didnt remove headlight aiming dot before treatment. SKIPPED polishing step on exterior before treatment (protection product company exposed the paint color excuse as fiction/lies) Interior was done poorly, uneven application of product resulting in patchy stained look on fabric. some vinyl not touched, center area between front seats looks like something was spilt on it and was just left(maybe interior product?). And finally while removing clip weights on rims for rebalancing with sticky weights, they took a pea sized chunk out of EVERY rim exposing the bare metal and was left that way no attempt to fill/protect the rims finish. compensation for rim damage $0 ,compensation for bad execution of protection package, around half the cost refunded which is not satisfactory as Im now left with paint damage that will cost more to return the car to the condition it was before their service techs touched it. Also felt like I was being avoided by Tiffany and Collin as soon as I voiced any complaints, more concerned with maintaining profit than making it right. Nicest most expensive thing i've ever bought, I should be enjoying it more but can't due to poor service.Oil change
by Floyd1193 on 08/15/2018updated 08/24/2018Fine jobGraff Durand
by jayzaysobab on 05/12/2017Dave was very accommodating! We bought a used car for my daughter and a new car for ourselves. Very happy-excellent service!New vehicle
by Chase61085 on 04/17/2017updated 05/03/2017We came in with a trade in that we knew we would owe a bit on and jason talked us thru all of our options. Other dealerships we had been to previously didn't really take the time to talk us thru everything and let us know our options.Hood replacement
by Ltraverse on 04/10/2017updated 04/24/2017Quick, knowledgeable staff. Completed work on vehicle in a timely and professional manner. Friendly and willing to answer questions. I would return for future work.Wheels Trashed in MI Pothole
by oswarthout on 04/18/2017Fast, courteous service for 2 wheels trashed in nighttime MI pothole incident. 1 day turnaround on Volt tires with insurance coordination..
by Jeffery_71 on 04/13/2017Friendly and helpful service. They provided a good trade in value for my old vehicle and helped me find what I was looking for in a new vehicle.Great service!
by mimigrace on 06/15/2016I had a great experience purchasing a cat from Jason Saunders. He was able to get me the vehicle I wanted at the right monthly payment. I LOVE my new car and would recommend this dealership to others.Graff Durand-My go-to-place for vehicle repairs/oil changes.
by 1TENWPM on 03/10/2016Always treated like family but professionally as well. I am also satisfied with the work they do on my vehicle. I am a very busy grandmother and an even busier daughter for elderly parent; I also work full-time. Graff's free pickup and… delivery services is a blessing to me. I will never take my business elsewhere.Great customer servive and an awesome mechanic!
by mlklibrarian on 11/30/2015We keep coming back to Graff because of the service we get from Kayle Wilson and Glenn Hatcher. We trust them and they are always very nice and professional. I highly recommend them and will be coming back.Great service, excellent salesperson
by newcarguy11 on 07/11/2015My salesperson, Jason Saunders, was of the utmost professionalism and was extremely helpful in helping me pick out what suited me best. He was not forceful or demanding, but listened and as a result, I received exactly what I wanted (and… needed). He made the experience painless and made me very comfortable in the whole process. I would definitely (and plan to) purchase another vehicle from Mr. Saunders. He is an asset to your company. I would highly recommend him to any person looking at purchasing (or even only having questions about) a vehicle.Graff Chevrolet in Durand
by Birdman30 on 04/02/2015updated 04/09/2015Steve was great as were all the people I delt with. Steve went the extra mile to get me into the car I've wanted for the past eight years. Thanks SteveDealership
by Suzanne75 on 03/30/2015Everyone was great and made sure that I was able to lease a new car and get what I wanted.Good feeling to have.
by GSBoshaw on 04/02/2015I felt as if I've known everyone there all my life. I was treated very friendly and welcome. Jason Boyce had made the experience of buying a car pleasurable again. Not worrisome, or indecisive. Thank you all very much.First Car Purchase
by april_taute on 03/19/2015updated 03/28/2015I was there from 9:30 a.m. - 3:40 p.m. It was a long day but turned out to be well worth it! It was the first car I have ever purchased so there were a lot of decisions and negotiations to make.Dealership of Doors
by coffeeboy0 on 03/17/2015updated 03/28/2015I blew the horn, they opened the door. I gave them my keys, they gave me keys to a loaner. The door opened again and I drove away. Wow ! This is pretty good stuff. I should write a book and title it something like " Harry Potter and the… Dealership of Doors. " I can already see the $$$.Graff is great!!!
by JodyLinn on 03/27/2015Graff Durand is wonderful!!! I will never go to another dealership. They did everything in their power to help me out, and make me happy!!! Great staff!!
About our dealership
We agree, Brad Benn is awesome! We are so glad to have him as a part of our team. Thank you for the awesome review. We look forward to serving you again in the future.
by Graff Chevrolet Durand on 04/15/2025