Fox Ford
Customer Reviews of Fox Ford
Review type:
Great experience with Fox
Oil change & more
by Deborah on 04/02/2021Kevin Oxton is always looking out for the customer and very helpful.Reviews like yours are truly a breath of fresh air! Kevin is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Steve Winters, GM, swinters@foxmotors.com
Everything was great except for the greeting
by Evan on 03/31/2021Once I received assistance, everything went very smoothly. No one was short or rude, the process went quickly, and communication overall was very pleasant.Evan, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Steve Winters, GM, swinters@foxmotors.com
Great Experience
by Brad on 03/31/2021It was a great transaction. While everything was done over the phone, every person I spoke with was polite and helpful. Goose was awesome to work with.We appreciate the kind words, Brad. We look forward to seeing you again in the future! Best, Steve Winters, GM, swinters@foxmotors.com
Fox Ford, Grand Rapids, MI. Excellent purchase experience.
by John on 03/28/2021I have been shopping for a good used car, with an upper price limit of $15,000. I'm 74 and environmentally conscious. An electric vehicle (EV) is the ideal, but they are new, relatively untried -- and expensive. A good used car with… decent resale value would carry me for 5 years or so, until we know more about EVs when I can shop for a new car. I have shopped considerably, online. On a recent Saturday afternoon, I looked again at Ford Fusions: those with AWD, and hybrids. Surprise! Fox Ford showed a NEW Fusion for "$14,995!" I called and spoke with Jeff Ewen, Sales Representative. I was calling about what is possibly the lowest priced new car being sold at your dealership, and one with the lowest profit margin. Jeff Ewen treated me as if I were purchasing my sixth or eighth new vehicle, and your most expensive one with the highest profitability. Jeff is knowledgeable, personable, professional, respectful, helpful, and kind. He did not hurry our phone conversation. He did not apply sales pressure. Because I live 90 minutes from your dealership, I offered to make an over-the-phone deposit on my credit card, so that I could see the car on Monday. Jeff replied that he could hold it that long without a deposit. On Sunday, I gave second thoughts about purchasing a car without all wheel drive, and Fox had some Fusion "courtesy cars" with AWD and 1.5 T engines for sale, starting at $19,000. Monday morning I phoned Jeff, and we discussed the merits of AWD in Michigan and the good and tested ecoboost engine. He agreed to hold the $15K car until I had test-driven both vehicles. I arrived on Monday to find the shiny, new car sitting near the front door. As I walked around the car, assessing it approvingly, Jeff walked out the door to meet me, though he'd never seen me before. Jeff is self-confident. He seems to know that he is representing proven, high quality vehicles that will sell themselves, if potential buyers are provided accurate information and given the opportunity to weigh their choices. He's just calm and courteous. I chose a car, and we initiated paperwork. Soon, Jeff was introducing me to Matt Brinker, Business Manager. He was ready. The paperwork was complete and organized. Matt was very personable, friendly, and libeable, but attentive to details and -- again -- unhurried. He answered questions and provided thorough explanations. Next Jeff introduced me to Deb Tomasik, who showed me through "my" car's electronics, synching my phone to the Ford Pass features. She demonstrated the functions, and related them to information in the owner's manual. That was really helpful, and Deb was thorough, professional, and friendly. She's a good teacher. I live 90 minutes from Fox Ford. I'm single, and a loner. It would be an imposition for me to ask someone else to drive me to Grand Rapids to pick up "my" new car. Jeff said that your dealership could help. The next day Jake (Franston?), a part-time employee, arrived at my home and drove me to Fox Ford. He's a sincere, interesting man, and he's interested in becoming a Ford Sales Representative. Through his work there, he is now planning a career in customer assistance and sales. Jeff met me again, asking if I had any questions and offering to help in any way, at any time, should I need further assistance. He handed me the key to the nifty new Fusion, and I was on my way. Little things. 1. After test-driving the car that I bought, I walked around the vehicle, assessing it. I noticed a tiny chip in the paint and mentioned it to Jeff Ewen. I then test drove another vehicle. When I returned and chose the first car, Jeff handed me a new tube of touch-up paint and said that he had used it to cover the paint chip. Is that not "going the extra mile?" 2. I intended to carry with me, on the ride with Jake to pick my the new car, a driver-side floor mat and my good, new sunglasses. I didn't realize that I didn't have those items until I sat down in the new car to drive home. I went to Jeff and told him. He contacted Jake, and together, Jeff and I checked through the vehicle for the glasses and mat. We looked thoroughly, not a hurried search. The intent was to find those items. Isn't that going above and beyond what would normally be expected? 3. On first arrival at your dealership, I accidentally and unknowingly dropped the keys to my old truck in the parking lot. Later, at some point in my test-driving two different vehicles, Jeff handed to me the keys to my truck. He had found them, pushed the door-unlock-button to assure that they operated my truck, and saved them for me. Good stuff! Just good, helpful, heads-up, extra service. 4. A few days after purchasing the Fusion, the Michigan vehicle registration papers arrived in the mail. And a couple of days later, the title arrived. That's important. That's doing the job promptly, and it's reassuring for a vehicle owner. Saints? Am I saying that the four people who helped me at Fox Ford are saints or perfect people? Nope, I'm not saying that. I don't know that. But I do know that I had a truly positive experience, based upon good people doing excellent work -- helping me to buy a good vehicle at a good price. I live some distance from Grand Rapids, so I probably will not have much opportunity to have my Fusion serviced at Fox Ford. I have to wonder, though, if honesty and integrity in quality work at fair prices are not the standard of practice there, also. There are opportunities for employees to be compensated for their work. Maybe there will be annual or periodic opportunities to review and consider wage and salary increases -- maybe some form of profit sharing. The front-line workers at Fox Ford are truly doing extraordinary work. Surely that deserves recognition, and perhaps tangible rewards. I appreciate your asking about my experience at your dealership.John, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that Jeff, Matt, Deb, and Jake were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Steve Winters, GM, swinters@foxmotors.com
Great Service
by Marilyn on 03/25/2021Having an appointment helps. I also appreciated the quick service for another issue that came up during the oil change.Marilyn, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Steve Winters, GM, swinters@foxmotors.com
very good costumer service
by Susan on 03/18/2021updated 03/25/2021Bill did a wonderful job finding the car I wantedThank you so much for sharing your car shopping experience with us, Susan. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Bill and the rest of the Fox Ford Mazda team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Best, Steve Winters, GM, swinters@foxmotors.com
Purchase Satisfaction
by Kenneth on 03/17/2021updated 03/24/2021Treated with respect, polite, pleasent, efficient and friendly people at both Ford and Mazda. Easy purchase because of them. Felt that personal were honestly working to make the purchase process the easiest possible.Kenneth, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Steve Winters, GM, swinters@foxmotors.com
SUPER EXCELLENT SERVICE!!
by Lynn on 03/23/2021I went in for an oil change, and that went quicker than I had expected. The report afterwards was excellent and well presented. The best part, though, is a rubbing noise that had been in my LHF brakes was COMPLETELY gone, and I had not even… asked them to look at it! I am BEYOND PLEASED!!You guys are the absolute best!!!Lynn, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Fox Ford Mazda. If there is anything more that we can do, please come back and see us again. Take care, Steve Winters, GM, swinters@foxmotors.com
Excellent experience
by David on 03/19/2021This was the third vehicle I have bought from Fox Ford and the second time I worked with Jeff Ewen. I have never had a bad experience with Fox and Jeff has been a great sales person to work with. I have already recommended Jeff to a… friend looking at the new Ford Bronco.Thank you for leaving us this great review, David. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Best, Steve Winters, GM, swinters@foxmotors.com
Kyle
by Kyle on 03/09/2021updated 03/16/2021Very upfront about everything including costs and what needed to be fixedKyle, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Steve Winters, GM, swinters@foxmotors.com
Bill Beatty, great sales person
by Joann on 03/15/2021Bill Beatty was very helpful and informative.Thanks for your outstanding review, Joann! I'm very happy to hear that Bill was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Steve Winters, GM, swinters@foxmotors.com
New Explorer Purchase
by James on 03/15/2021Our salesperson (Marilyn) made everything quick and easy.Thank you for taking the time to write this review, James. We are pleased to hear that Marilyn was able to provide an efficient and overall positive experience. Please let us know if there is anything else that we can assist you with. Best, Steve Winters, GM, swinters@foxmotors.com
Recall service
by Kenneth on 03/11/2021Very efficientThank you for the glowing review! We take pride in our customer service here at Fox Ford and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Steve Winters, GM, swinters@foxmotors.com
Easy and helpful
by Elizabeth on 03/05/2021salesman immediately available upon our arrival, friendly, helpful but didn't pressure us into a sale.Thank you so much for taking the time to share your feedback with us, Elizabeth! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Steve Winters, GM, swinters@foxmotors.com
Highly Recommend
by Miranda on 03/05/2021We purchased a vehicle through Keith he was a pleasure to work with and would highly recommend. He listened to everything we were looking for and never pressured us. He made the process easy and seamless. Keith and Fox Ford went above… and beyond. We are so happy with our purchase and will be returning customers!Miranda, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Keith went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Steve Winters, GM, swinters@foxmotors.com
Mazda service
by Jon on 03/05/2021Fast, clean, honest...love the new facility.Jon, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Steve Winters, GM, swinters@foxmotors.com
Fast and efficient
by John on 02/24/2021updated 03/03/2021Quick serviceThanks for your perfect review, John! We're glad to hear that our team was friendly and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Steve Winters, GM, swinters@foxmotors.com
5 star
by Thomas on 02/20/2021updated 02/26/2021Easy, fast, no surprisesThomas, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care, Steve Winters, GM, swinters@foxmotors.com
warranty
by Kelley on 02/23/2021I have known John Wheeler for a long time he takes care of me plus he gets the right technician to fix my issues on my vehiclesThanks for your outstanding review, Kelley! I'm very happy to hear that John Wheeler was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Steve Winters, GM, swinters@foxmotors.com
Ernestine
by Ernestine on 02/21/2021I was greeted when I arrived and helped. I was informed of the waiting time and why, and where I could wait. Thanks.Ernestine, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Steve Winters, GM, swinters@foxmotors.com
runners/oil change
by pt on 02/21/2021Kevin Oxton took care of everything for me. Top notch!Hi, and thanks for the great feedback! We're very happy that Kevin was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Steve Winters, GM, swinters@foxmotors.com
Mazda CX-5
Mazda CX-30
Mazda CX-50
Thank you for this amazing review and shout-outs for both Mike and Dillan! We really appreciate your business, Michael. Sincerely, Steve Winters, GM, swinters@foxmotors.com
by Fox Ford Mazda on 09/29/2023