Kool Chevrolet
Today 9:00 AM - 6:00 PM
Customer Reviews of Kool Chevrolet
Review type:
Kool Chevy is the only way to go!
by Candace on 03/09/2025
updated 03/17/2025
Dylan was so great to work with, super friendly and my daughter and I loved the hospitality. Not only was he able to put me in a new truck that checked all my boxes for the bells and whistles but my budget too!
17 reviews
Sort by:
Kool Chevy is the only way to go!
by Candace on 03/09/2025updated 03/17/2025Dylan was so great to work with, super friendly and my daughter and I loved the hospitality. Not only was he able to put me in a new truck that checked all my boxes for the bells and whistles but my budget too!Amazing Staff and Quality Customer Service!
by Mackenzie on 02/19/2025I am consistently impressed with the staff at Kool Chevrolet. All were thorough, efficient, and caring! Kim, Jay, and Zach, among others were the best! Thank you all for everything you do. Your attention to detail and willingness to go… above and beyond does not go unnoticed. You are the reason for generational customers. Thank you!Fantastic experience!
by Kate Dean on 01/28/2025updated 02/04/2025Wonderful, Bailey was amazing, kind, helpful. After having not so good experience the last time I bought a car there he went above and beyond to make sure my experience was greatC8 oil change
by Judd's Vette on 07/27/2024Friendly, hassle freeTire replacement on 2019 Chevy Sonic
by JackKunst on 07/26/2024Service advisor, Ben, was polite, honest and friendly as always. He knows me by name when he sees me and does not try to sell more service than what is needed.Purchasing of a new car
by GeorgeHaddad on 06/06/2024Jay, the salesman is very efficient, professional and trustworthy guy. This is my 3rd car I have bought from him! He is great on customer serviceDoes not stand by their work. Disrepectful. Full of crap.
by Scott Kelly on 08/05/2021Don’t do business with these folks. They don’t stand by the cars they sell. I bought a pre-owned car from them that they claimed they inspected. I had a tail light out and a two buttons that would stay stuff down on my radio. While this may… not seem like a big idea it would constantly change the radio station bc the button stayed pushed in. I contacted my sales representative within 30 days of buying the car (after I had a chance to make sure nothing else was going on). He told me you should have tested it out before buying the car. Then his excuse was you should have told me immediately, saying that he would have fixed it. Then his excuse was you bought this as-is car. Then his excuse was you would need to drive it back an hour to the dealership but advised me that they would not probably still not be fixing anything. One thing I have learned in life is when someone has more than 1 (or maybe 2) reasons why they don’t want to do something, it isn't about the reason. It is because they are full of [non-permissible content removed]. Then when he realized he wasn't buying the [non-permissible content removed], he tried to put the positive spin on it that the radio wouldn't be that much. Great then repair it. You go service techs that are already on the clock. People like Del Contreas already decided what the outcome they want is and will make up any reason under the sun to squirm out. And two be clear, he claims to have spoken to "his manager," so let's be clear, the whole operation is a piece of crap if you go there. In the process he basically said it was my fault and called me a liar (that it really wasn’t broken).Lied about Price
by Alex on 02/27/2021DO NOT GO HERE!!! I got (what I thought was) a sale on a vehicle and John Savino told me we had a deal out the door at a certain price. I went to the bank and got a check, called back to say the car was sold, and they told me the price had… gone up by $1000. I had the check ready and we had agreed on a sale over the phone. Spoke to sales manager and general manager and neither were helpful, and said that it wasn’t a deal anymore and they needed the $1000 to make the sale. DO NOT GO HERE!!!!!! Take your money someplace else and go to a dealership that doesn’t lie about their prices !!!!!Car purchasing
by Michelle on 12/15/2020Good service and attention.BUYING A CAR EXPERIENCE
by GG on 11/20/2020Try to buy the car from the dealer as they posted very good SAMS club member price and as per the sams club that is the good price but when called them including GM they did not honor the price and they said we will give it for higher… price and they told me that you ahve to trade in 2015 model and higer to get discount but it did not mention in the sams club offer. When I told them that will report to appropriate authorities then they changed the fraud price. To get the customers they were playing with us and got so many calls from them. It is really a fraud agency.Dealer Will Not Accept Out of State Trade Ins
by JC on 08/19/2020I had worked for two days struggling to get a deal setup virtually, chasing the sales person, because I live several states away and wasn’t in the dealership. I finally had everything agreed upon and a bill of sale drawn up. They came back… with 4.49% financing (my credit is over 800). I went to a local credit union and was approved for the loan at 2.99%. With the check-in-hand, they then refused the deal on the grounds that they “will not accept trade-ins from out of state because it takes them too long to get the title” (this wasn’t a surprise to them, I had been transparent about it from the beginning of the deal). Their solution was to then ask me to buy the vehicle with no trade or allow them to finance the value of my trade until they received the title. If you’re out of state, don’t use this dealer.Service work on older car
by NancySki on 12/01/2018updated 12/07/2018Kool replaced struts, equalizer and shocks on my 2005 Trail Blazer. The car has 2100 miles on it and they keep it running in tip top shape. I can always count on them.dennischevy
by dennischevy on 12/03/2018the service department is friendlyOUTSTANDING
by MOMAN11 on 11/09/2018updated 11/16/2018Phil Lyman and Paul Edwards make Kool Chevrolet, without them forget it.Kool Chevrolet
by RealVeals on 10/20/2018Diagnosed the real problem and fixed it - on a very old car!! Just as satisfied now with this dealer's service as we were 15 years ago.Oil change w/ an appointment
by Ryan Ayala on 10/01/2018I specifically made an oil change appointment first thing in the morning so I could get in and out. After 1hour and 45 minutes, I finally left the dealership with my oil change. Totally unacceptable! What's the sense of making an… appointment? I have purchased an new vehicle from Betten Baker and will be utilizing their service department! Ryan Ayalasuper
by bulldog on 11/03/2016The purchase of my 2016 Chevrolet Corvette from Kool Chevrolet in Grand Rapids Michigan was a very good experience, they were very professional and it was also very important to me to answer all my questions(which were many)without the… feeling of being rushed or pushed, I have bought and owned many cars in my life including many high performance new cars and I can honestly say that the purchase of my new Corvette from Kool was the perhaps the most enjoyable and fun I have ever had. Hats off to them.
Chevrolet Equinox
Chevrolet Silverado 1500
Chevrolet Malibu
Chrysler Pacifica
About our dealership