Todd Wenzel Buick GMC
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Customer Reviews of Todd Wenzel Buick GMC
Review type:
Top notch service
by HALEY S on 04/14/2025
Daniel took excellent care of me and got me into a new lease. After a difficult experience with another associate and ready to go to a different dealership, he made sure I was happy and taken care of.
308 reviews
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Top notch service
by HALEY S on 04/14/2025Daniel took excellent care of me and got me into a new lease. After a difficult experience with another associate and ready to go to a different dealership, he made sure I was happy and taken care of.Service
by Jeff trader on 01/28/2025Very satisfied with the service and the time that it took to complete the serviceThey Damaged My Oil Cooler! Avoid Avoid Avoid
by Nick S on 12/17/2024On Wednesday December 11, 2024 I took my vehicle (2017 Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rotation I verified with the service… manager that there were no leaks or any repairs needed to my vehicle. He confirmed. As soon as Wednesday afternoon and the morning of December 12, 2024 I could smell oil coming through the vents of my vehicle and it became progressively worst. On Monday December 16, 2024 I went back to the dealership to inquire about the oil smell. I told the service manager I had the 100,000 mile maintenance done on my vehicle last year and took good care of my vehicle. He then brought me to the shop floor to show me the issue with my vehicle. While walking through the shop floor the service manager stated "You said you had some work done recently its possible someone bumped your oil cooler or damaged it somehow" and I said "I haven't had any work done other than the oil change! The maintenance was done last year." THEY DAMAGED MY OIL COOLER. I know for a fact my car was NOT leaking prior to the Oil Change Service done on Wednesday December 12, 2024 and the dealership confirmed that with me. I have reached out to the dealership to no avail. I have filed a complaint with the Better Business Bureau as well as General Motors regarding this. What should have been a simple $100 oil change has turned into a $2000 fiasco!!!Oil change and tire rotation
by Darren1 on 11/13/2024I took my car in for an oil change and tire rotation and they missed puting on a lug nut. Not good and not very satisfied for this basic service.Nicole
by Nicole H on 08/09/2024updated 08/20/2024I purchased the 2025 Buick Envista from Darrin Lawson. I met him back in October 2023 and remembered to come back when I was ready to buy a new vehicle. The experience was a bit lengthy but he never stopped trying to accommodate me for the… price and vehicle I wanted.Great Service
by LynneJe on 05/08/2024Just routine maintenance, but in and out quickly, also washed car. Very professional and service oriented.Buick Enclave
by Carbuyer on 04/05/2024Excellent overall buying experience. Great salesman - Joe, easy no pressure negotiation, great vehicle, excellent delivery process.We are so happy Joe was able to provide you with a great experience. We hope you are enjoying your new vehicle. Thanks for choosing Todd Wenzel Buick GMC!
Great Team.
by Joshua G on 01/28/2024Thank you, Vincent for being a real one. I enjoy the catching up when I come in for my oil changes. Very welcoming energy.Vincent is the best! We appreciate your business!
This is the first 1 star review that I have ever given.
by Don Case on 06/07/2023I wasn't unhappy with the truck until the paint started to peel off by both rear doors. I went to the dealership to ask about getting it fixed, but the service person wouldn't even get out of his chair to look at my truck. I told him it… only had 70 thousand miles on the truck, and he laughed at me. He laughed in my face and told me the guy next to him was buying two trucks. I can't say that it's fair to call this a service review because they never worked on the truck did not even look at it.Jodi Kruger -
by JodiKruger on 04/22/2023100% BEST car dealer. We ended up buying two 2023 vehicles. Eric and Stan were friendly, informative, not pushy, the absolute best!! This is the place to buy a car-Terrain Repair
by 2018 Terrain on 03/28/2023Outstanding customer service, the team is friendly and inviting. Car was repaired in promised timeframe. Their shuttle service is prompt and courteous as well.Todd Wenzel Grand Rapids
by Msuffel on 03/17/2023Just an awesome place to purchase a car.. This is my second truck from Jeff Minor Won't go anywhere else.. And it's 2 hrs from my house..Ok experience
by Dlee917 on 01/12/2023Was an ok for experience. Nothing above and beyond. Payment was $60 more than quoted. Drove an hour.Five vehicles in a row!
by Denise* on 01/04/2023This is my fifth vehicle from Todd Wenzel. I keep going back because I am treated like family there. I am so happy with my purchase experience each and every time! My sale person Jamie Walters knows what I like in a vehicle & gives me… plenty of time to make a decision on my purchase. I highly recommend Todd Wenzel!!Oil change tire rotation
by Bob t on 08/10/2022They got the service work done in half of the promised time. All of the service work was done correctly. The service personnel was polite and a pleasure to work with.Hello Bob, We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Sales
by Tom on 08/11/2022I know some of this is my fault cause I'm a easy person to sell to I feel I walked out of the dealership with something I'm not going to afford and the bank will take back I felt pressured into this I know people in this business have to be… hard to sell they should listen to what there customer are telling them I was never told any of the numbers on what they were giving me for my trade I told them not to run my credit all over town but they did anywaysHi Tom. Thank you for reaching out to us. We are sorry that things didn't work out with the vehicle. If you reach out to your salesperson, they should be able to get things squared away and trade the vehicle in for something that is a better fit. If you have any questions or would like to reach out, feel free to contact us at marketing@toddwenzel.com
Great Experience
by Ken on 08/09/2022Kevin was excellent person to work with. He was very knowledgeable and personal. I brought two vehicles in to trade and that went very smoothly with the appraisals done in know time. I got the price that I thought they were worth. No hassle… or pressure and everything was done in a short time and I was leaving with the new to me vehicle that I wanted. And I would like to mention Isaiah the finance manager. He explained everything throughly and answered my questions with true professionalism. Him and Kevin both made me feel welcomed and appreciated our business. If your looking to purchase a vehicle you can’t go wrong with Todd Wenzel.Hello Ken, thank you for taking the time to write about your experience. It is wonderful to hear that Kevin and Isaiah were able to provide you with the excellent experience we strive to provide all our customers.
Best Service Ever!
by K Bowman on 08/09/2022Best Service Ever! I scheduled my appointment for oil change and I was in and out of Todd Wenzel in no time. The price was fair for oil change as I believed. Customer service was excellent as always in taking care of my needs and finding… out what I need to do a simple repair on my automobile at the same time. Thank you Todd wenzel for what all you do in going over and beyond expectations. Thanks Joe and Vince for taking care of me! What an amazing experience there at Todd wenzel I had guys!!Thank you for taking the time to write about your experience. It is wonderful to hear that Joe and Vince were able to provide you with the excellent experience we strive to provide all our customers.
Steve is the man
by Austin Marquez on 08/09/2022They are very customer- oriented here. Very helpful and prompt in operation practicesHello Austin thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
The Bar Has Been Raised
by James Brown on 08/07/2022I‘ve now purchased two vehicles from Joe Zeipen and the buying experience (somehow) got better the second time! Everyone in the dealership was friendly and professional. It was the smoothest transaction I’ve had buying a car. Although I am… states away, they’ve earned me as a loyal customer.We couldn’t be happier that Joe provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
GMC Yukon
GMC Yukon XL
Ram 1500
Chevrolet Corvette
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Thank you for the great review. We thrive on providing fast and excellent service, even with routine maintenance. Thank you for choosing us!
by Megan Potts on 08/05/2024