Todd Wenzel Buick GMC
Today 9:00 AM - 6:00 PM
Customer Reviews of Todd Wenzel Buick GMC
Review type:
Top notch service
by HALEY S on 04/14/2025
Daniel took excellent care of me and got me into a new lease. After a difficult experience with another associate and ready to go to a different dealership, he made sure I was happy and taken care of.
308 reviews
Sort by:
Initial Maintenace issue with new Tahoe
by Scott0327 on 02/03/2015New vehicle noise - took a little longer than anticipated to determine the issue, which was really a none issue according to what I was advised. Good with the service and thoroughness of the effort to determine what exactly was causing… the issue.Recall fixes
by Paul_Brown on 01/12/2015updated 01/24/2015Excellent service. Brought my car in for 2 Recall fixes, receive and very nice loner car for the day, and repairs were completed in a timely mannterMantisnce Work
by golferlhb on 01/14/2015The work was done a timely manner and the people I had contact with were very knowledgeable.My experience was excellent.Fairly happy customer
by SarahK814 on 01/13/2015I had a great experience with Todd Wenzel GMC in Grand Rapids. I was a little frustrated with how long everything took, and I was given incorrect information a few times. I understand that I worked with a new salesman, but a bit more… training might have made my experience quicker and easier.By far the best in town!
by JessicaBrandt on 01/10/2015I had the BEST experience with your dealership! I have never been more pleased when car shopping/buying! Jeff Minore was great and I loved how some he kept things. Not one time did he try to push and budge me out of my comfort zone. He… listened to every thing I said and got me in my dream car and still living within my means! And Jesse.... not sure of his last name at the moment but he was my finance guy and he was absolutely A+mazing! A great person to work with from beginning to end of the deal! He completely explained the things I didn't know about and made sure that I "got it!" I've never been more happy to sign the papers, lol! All in all from start to finish it was by far my favorite time at a dealer! I was super comfortable and it was a feel good experience! Thank you! Your guys are the very best! I wish I knew a way to thank them besides the simple handshake and word thanks!Dee Dee
by DDDennert23 on 01/07/2015Tyler was very quick to to get my car and fixed. Kevin hatch also was very responsive to accomodate my phone call. Great people to work with !!Car service
by duyacadia on 12/19/2014I called and left a message for Dan which he never called me back and two weeks later I called Steve and left a message but he called me back within an hour and we set up an appointment. I was waiting at the service and was anxiously… waiting since I had an appointment I needed to get to and Chad was very helpful and gone out of his way to get me out of there and made my appointment with 5 minutes spare. Thanks.A great buying experience.
by SpanishMoss on 11/18/2014I was introduced to Alex Pierre and Darryl Barkel upon arriving at the dealership. Both of these gentlemen worked together to understand my needs first and then identify a vehicle to fill those needs. Once we found the model, they worked… with me to ensure that I had selected the correct trim and options. They did a fantastic job. I appreciate their professionalism working with me on my timeframe and approach to purchasing a vehicle. I wasn't subjected to a rote sales process that elevated the dealership over the me, the client. This was a welcome change. Well Done!Transmission
by Sjlewis61 on 10/18/2014updated 11/08/2014Got car in quickly and running again. Jerry was excellent in letting me know when it would be up and fixed. Great service and quick response timeGreat service.
by Pwlixie on 10/29/2014updated 11/08/2014Alex P, Nick, and Mitch were above and beyond great with customer service and answering all of my questions. I have my Uncle now looking for a truck specifically at your dealership because of the great service. Thank you!Good Dealership to work with
by psalms234 on 10/30/2014updated 11/08/2014The experience was very good from the online chat to working with the sales people Darryl and Rob. Price was very good and having a demo option to look at to save some money was also much appreciated.Good service. If you can afford to wait
by Kristina546 on 10/30/2014updated 11/08/2014The quality of the service is great. But the lack of appointments coupled with the 2 hour wait time make it very difficult to use your service department. I will probably look for an alternative next time.satisfaction with steve
by BigBill40 on 10/29/2014without the help of steve olson i would have bought my tires from belle tire. two people gave me quotes because i had received an e-mail from you about a tire offer. One guy said he would match the price. That is not fair to the company… that had given me a quote. Steve intervened and made a $938.00 sale that beat the competition by $100.00 Thanks steve- he is an asset to your company!Happy
by Madlopez41 on 10/09/2014updated 10/26/2014I talked with one of the sales consultants on phone about the vehicle I was looking at online. I gave him the ending of VIN and when I went to test drive he remembered our conversation and had that exact vehicle pulled from lot. Makes for… a great sales consultant!!Great Experience!
by Rashelle on 10/07/2014updated 10/19/2014I had a great experience at Todd Wenzel Buick. Everyone I encountered was helpful in answering all of my questions and ensuring I left with the perfect car for me (and knowledge of how to work all of the technology included!).Service on 2014 Acadia
by jamesmg on 10/07/2014updated 10/19/2014We enjoy the free Premium Washes and Detailing! Very nice when you have two kids making a mess in the back seat. We also appreciated the free service to put on a new antenna.Recent Visit
by JohnKman on 10/14/2014Good experience. Dropped car off at 7:30am. Used shuttle to get to work and back to dealership around 5pm without a hitch. Had to wait until around 5:45pm to get vehicle and leave.Difficulty scheduling service
by michael004 on 10/14/2014Unable to reach anyone by phone or internet to make a service reservation, so just showed up for oil change and rotation. Outstanding recall for ignition switch was not installed and now have the inconvenience to go back.Happy Customer
by Donald1963 on 10/14/2014Very impressed with Todd Wenzel Buick GMC and the team that sold me my new truck. They worked very well together and really knew their jobs. I could not be happier with the whole experience. I am telling everyone I know to buy from Todd… Wenzel and ask for Darryl Barkel, Eddie Fisher, Rebecca Lineberry and finance manager Justin Wenzel. For a team that you will be very happy with, I know I was.Great service!
by Evert on 09/22/2014updated 10/03/2014Transportation to and from work was very important for me and was provided in style. The waiting room experience is always special with extensive treats.Arranging service is difficult
by michael004 on 10/02/2014Did not use internet for making an appointment because it did not work last time - was told to call. I called three times and could not connect to a service person to make an appointment, left a message to call back but never happened. So… I just showed up for an oil change and tire rotation. Could not install a service item for a recall because they need an appointment to order parts. Very difficult to get good service at this dealer anymore. Quite disappointing.
GMC Yukon
GMC Yukon XL
Ram 1500
Chevrolet Corvette
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service